Some tips for online shopping and banking.

1. Shopping and Banking online
sharing, buying, selling, banking

2. Our agenda
1. Sharing: Spread the word (Yelp, Angie’s List,
Pinterest and more)
2. Guide to shopping online: Things you should
know when shopping online
3. Buying and Selling Online: A look at some sites
to buy and sell online
4. Banking Online: Is your online bank secure? A
look at an example of online banking, A look at a
money management program
5. Online financial tools for you

3. With Pinterest, Yelp, Angie’s List and more…
SHARING: SPREAD
THE WORD

4. Yelp
• Free
• Location based
• Information on eating, shopping, drinking,
relaxing
• Must join
• Public reviews
Let’s take a look at Yelp>>>

5. A closer look at YELP

6. Yelp as a social network
• Can correspond with other members through
Yelp
• Can invite friends to join Yelp
• Can follow other reviewers or be followed
• Businesses may offer discount to Yelp
followers
• As always, caution on the privacy issue

7. Angie’s List
• Not free! Cost depends on where you live
• Supported by consumers
• Does offer businesses a chance to provide
discounts, requires monthly fee for this
• No anonymous reviews

8. A closer look at Angie’s List

9. Angie’s List as a Social Network
• Must join to belong
• Invite a friend (you will be sent M&Ms)
• Unlike some social networks, though:
– Can’t see who the member is
– Can see a synopsis of their reviews to include
number of reviews and ratings

10. Pinterest
• Community bulletin board
• Used to talk about things we want, identify
with or recommend
• Create boards with themes (styles, recipes,
places to see, photos)
• Pin things from the Internet onto the board
• NOTE: Currently, 90% users women!

11. A closer look at Pinterest

12. Pinterest as a social network
• Must be member to create boards & pins
• Do not need to belong to just look
• All boards open & visible to everyone
• Can repin, comment, follow or be followed (no
permissions required)
• When you do something, activity sent to all
followers
• Easy relationship to Facebook & Twitter

13. Other social networks to share
reviews:
• Epinion: Used to review a variety of things
including books, cars, movies, toys, more
• Consumer Product Safety Commission: Helps
decrease public risk of injury & death from
consumer products
• Consumer Search: Tagline: “Love what you buy”.
Gets reviews, analyzes them, and recommends
what to buy.
• P@(*#$ Consumer: No surprise here. Focuses on
what people have hated.

14. Making it safe
GUIDE TO SHOPPING
ONLINE

15. Guide: Security online
• Secure site: https, lock or unbroken key, Secure
Sockets Layer (SSL)
• Different passwords for different sites
• Passwords: NO to address, birthday, phone, even
pet’s name. YES to at least 8 letters, numbers
and punctuation.
• If you record it, do it in code
• Do not reply directly to emails asking for personal
information
• Use good anti-virus program at all times

16. Guide: Privacy
• Do they have a privacy policy? Should include:
– What information they are gathering about you
– How they will use the information
– If you can opt out of practices
• Cookies (small file about you). Good for some things (save
info, retain e-mail) but can have spyware included. Avoid by:
– Limit or prevent cookies (see http://privacy.getnetwise.org/browsing/tools/)
– Use anti adware or spyware program
• Be anonymous (InPrivate browsing or go to
www.anonymizer.com, and type in website)
• Pay with credit card or PayPal, but don’t store information on
website.

17. Payment
• Safest way to pay: Credit card (limited to $50 or $0,
depending on credit card company)
• Right to dispute if:
– Billing error (mistake, delivered late or not at all, did not
comply with contract)
– Claims & defenses (Goods don’t comply with contract or
seller didn’t honor return policy)
• Prevent ID theft: Do not give businesses other numbers
like SSN or bank account numbers. Don’t reply to links
from businesses asking for this. More on ID theft:
http://www.ftc.gov/bcp/edu/microsites/idtheft/
• Consider a separate credit card for online use
• Good email security practices, anti-virus, keep track of
accounts.

18. Seller
• Check seller’s reputation (bbbonline.org or
naag.org)
• Know the seller:
– Privacy policy
– Reputation
– Study street address/phone number for stability
– Outside the US? (might not have same rights)
– Is seller an authorized seller (contact manufacturer’s
website to check)
– Is seller still in business (telephone or email)

19. Terms
• Know terms before you buy. Don’t click OK if you
aren’t sure.
• If no info on returns, ask the seller in writing
• Written warranty? Full, limited or as is?
– Full: entitled to full repair, no shipping or other fees
– Limited: everything else (more common)
– As is: No warrantee
• Arbitration: www.givemebackmyrights.com
• Suing: Can be difficult if out of state
• Finally, check product when you get it to see if
everything was included.

20. Delivery & Records
• Delivery: FTC rule states that if seller says it will ship at a
date must believe that it will, or at least 30 days from date
of order. If can’t must notify you and give chance to cancel
or refund.
• Records: Keep these records:
– Info on seller’s name, address, phone number
– Printout of order
– Printout of seller’s legal terms
– Printout of any e-mail messages from seller
– Notes or e-mail confirmation of any telephone conversations
with seller
– NOTE: All printouts should have date. If not, add date in
writing.

21. Complaints?
• Use website to find “contact us” link, email
address or phone number
• If not satisfied, contact Better Business Bureau:
http://bbbonline.org/consumer/complaint.asp
• Or fill out FTC Consumer Complaint form:
http://www.consumer.gov/

22. Take a look at some options
BUYING & SELLING
ONLINE

23. Look at some possibilities
• Craigs List: http://sandiego.craigslist.org/
• eBay: http://www.ebay.com/
• Amazon: http://www.amazon.com/
• Deal of the day sites:
– Groupon: http://www.groupon.com
– Living Social: http://www.livingsocial.com/
– Google Offers: https://www.google.com/offers

24. On your computer and on the web
SAFE BANKING
ONLINE

25. Legitimate online bank? Insured?
• Read info about bank on website. Look for info on FDIC
insurance
• Watch for “copycat” sites (“phishing”). Double check
web address before transactions.
• Make sure bank is still member of FDIC (go to: Bank
Find, search for bank)
• Overseas banks may not be FDIC insured
• Sometimes, bank may have an online name and
traditional name; might not be a problem
• Only deposits are insured by FDIC, not mutual funds,
stocks, insurance policies, etc.

26. Protect your privacy
• All banks must give copy of privacy policy
• You can choose NOT to participate in information
sharing
• Ask bank if it tracks your web browsing habits
• Bank’s security features should include:
– Encryption (scrambled data) (look for key or lock)
– Passwords or pins should always be used, don’t use easily
guessed ones
• Use virus protection on computer
• Non financial links on bank’s sites are not FDIC insured

27. On your computer and on the web
LOOK AT AN ONLINE
BANK: SDCCU

28. The Online Banking experience (1)

29. Online Banking Experience (2)

30. Online Banking Experience (3)

31. Look at Quicken (1)
Enable automatic transfer on opening
Quicken with password
One step updates between all financial
institutes and your account

32. Look at Quicken (2)
See new transactions which were
downloaded from bank and accept all.
After update, red flag means it NOTE: Categories to track expenses!
need to be updated

33. Look at Quicken (3)
Design reports for the month, quarter or year. Great for keeping
track of all expenses.

34. Estimate your spending power
ONLINE CALCULATORS

35. Try these online calculators
• Free online money management:
https://www.mint.com/
• Mortgage calculator:
http://www.bankrate.com/calculators/mortgages/mortg
age-calculator.aspx
• Online retirement calculator:
http://cgi.money.cnn.com/tools/retirementplanner/retir
ementplanner.jsp
• Free credit report: http://www.creditkarma.com/
• Household budget calculator:
http://www.kiplinger.com/tools/budget/