2. Qasim butt
Topic:
Leadership

3. What Is TQM….?
• Total = Every one is involved in
• Quality = Degree of excellence
• Management= Art, Act of controlling
“Total Quality Management (TQM) is a business
management strategy aimed at embedding awareness of
quality in all organizational processes”

4. LEADERSHIPManaging People And Organisations

5. INTRODUCTION TO LEADERSHIP
Leadership is the ability to get work done with & through
others, while at the same time winning their confidence,
loyalty & willing cooperation.

6. L – Loyal
E – Educated
A – Assertive
D – Dedicated
E – Empowerd
R - Rare

7. • Internal & external customer and their needs
• Continuously Evaluate the customer changing
Priority Attention:
• Leaders have trust and confidence in the performance of
their sub-ordinates
Empower
Characteristics Of Leadership

8. • The leader must emphasize improvement rather than
maintenance
• The leader must have continues process of improvements on
a positive track.
Emphasize:
• The leader must have encourage collaboration rather than
competition
Encourage:

9. • Leaders know that the development of the human resource
is a necessity
• Leaders help their subordinate learn to do a better job
Train and Coach:
• Leaders know that the development of the human resource
is a necessity
• Leaders help their subordinate learn to do a better job
Improve Communication

10. • Leader support the quality effort
• Leader support the Senior management level
Establish Organization System:
• Leader know that people lie to know that their contributions
are appreciated and important.
• Leader’s have most powerful tools.
Recognize Team Effort

11. • Need Security and independence
• Sensitive to external rewards & punishments
• Like to hear kind words and phrases
• Needs to keep things simple – No burden
• Don’t listen if leader act against his words. – speak true
Leadership Concepts

12. Habits Of Leaders
Be Proactive
• Being Proactive means taking responsibility for your life
• Behavior
– Proactive
– Reactive

13. Begin with the End in Mind
• Never compromise with honesty
• Remember the people involved
• Maintain positive attitude
• Exercise daily
• Keep sense of humor
• Read leadership book monthly

14. Put First things First
• Practice
• Management
Think Win - Win
• Five independent dimensions
– Character
– Relationship
– Agreements
– Systems
– Processes

15. Synergy
• Revenue per employee
• Expenses to revenue
• Office Equipment timing
• Cost of poor Quality
• Accuracy of System

16. Sharpen the Saw (Renewal)
• Nature
• Physical
• Spiritual
• Mental
• Social / Emotional

17. The Deming Philosophy
Deming’s philosophy is given in his 14 points. Most of
these points were given in a seminar for 21 presidents of
leading Japanese industries in 1950.

18. Create and publish the aims and purpose of
the organization
Top management and everyone must the new philosophy.
Organization must seek never-ending improvement and
refuse to accept nonconformance.
Learn the new philosophy
Management must demonstrate constantly their commitment
to this statement.

19. Is to improve the process and reduce its cost. For the most
part, mass inspection is costly and unreliable
Understand the purpose of Inspection
Stop awarding business Based n Price alone
Must awarding business based on the low bid, because price
has no meaning without quality

20. Management must take more responsibility for problems
by actively finding and correcting problems
Improve Constantly and Forever the System
Institute Training
Management must allocate resources to train employees to
perform their jobs in the best manners

21. Improve supervision in management responsibility
Teach and Institute Leadership
Drive out Fear, Create Trust and Create a
Climate of Innovation
Driving fear out of the work place involves managing for
success. When people can treated with dignity, fear can be
eliminated and people will work for the general good of the
organization

22. To achieve the aims and purposes of the organization.
Optimize the effort of team, Group and
Staff area
Eliminate Exhortations for the work force
Exhortation that ask for increased productivity without
providing specific improvement methods can handicap an
organization.

23. Management must learn the capabilities of the process and
how to improve them
Eliminate Management by Objective
Remove Barriers That Rob People of Pride
Of Workmanship
When workers are proud of their work, they will grow to the
fullest extent of their job, it must be possible when there are
minimum gap between workers and management

24. Everyone should be retained as the organization requirements
changing to the meet the changing environment
Encourage Education and self-
improvement
Take Action to Accomplish the
Transformation
Management has to accept the primary responsibilities for the
never – ending improvement of the process so they should
take action to accomplish the transformation

25. Basic Leadership Style
• High levels of power over his or her
employees or team members
• Manager retains as much power and
decision making
authority as possible
• Does not consult staff, nor allowed to
give any input
Autocratic

26. Democratic Leadership
• Although a democratic leader will make the final
decision, he or she invites other members of the team to
contribute to the decision-making process.
• As participation takes time, this style can lead to things
happening more slowly than an autocratic approach, but
often the end result is better.

27. Delegative Leadership
• In this style, the leader allows the employees to make the
decisions. However, the leader is still responsible for the
decisions that are made.
• You cannot do everything! You must set priorities and
delegate certain tasks.

28. • Plan your communication
• Keep it real - keep it realtime
• Go to where your team is
Communication
“The single biggest
problem in
communication is
the illusion that it
has taken place.” –
George Bernard
Shaw
“Communication
works for those
who work at it” –
John Powell

29. Change
• It’s a journey – manage the maturity
• Take an integrated approach
People, process, passion, technology
• Change equation –
D x V x F > R =
Dissatisfaction x Vision x First Steps
> Resistance to Change
“If you don't
know where you
are going, any
road will get you
there.” – Lewis
Carroll

30. Service Change Communication
Building your team
Transform your organization

31. Service
• Be humble
• Keep it fun
• Look around the corners
"The measure of a
leader is not the
number of people
who serve the
leader, but the
number of people
served by the
leader." ~
Adapted from a
quote by John C.
Maxwell.

32. Decide to lead
Thanks