The traditional expert organization is on a melting iceberg. There are 3 strategies to continue living on icebergs. The better option is to learn to swim. This presentations takes both a traditional look at expert organizational survival and a transformative look.

1. Tale of the Expert Organization
In An Age of Wicked Problems
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3. What is a Wicked Problem?
The term „wicked‟ is used, not in the
sense of evil, but rather its resistance to
resolution.
Moreover, because of complex
interdependences, the effort to solve one
aspect of a wicked problem may reveal or
create other problems.
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4. • Experts are not who we think they
are.
• Expertise is not where we think it is.
• The future of the expert organization
is radically changing.
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14. Speed
Complexity
Scale
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17. The Big Picture - STEEP
• Social
• Technological
• Economic
• Environmental
• Political
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18. Social
• Millennial shift
• Massive urbanization (27 mega cities)
• Traditional organizations rapidly
decline
• Cyber infrastructures the new battle
ground
• Traditional social nets become scarce
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19. Technological
• Most cancer, HIV strains and brain
disorders - CURED
• RFID and the Internet of Things
• Singularity – 2029
• Surveillance – Global Glass House
• Neuroscience and human performance
• Virtual Worlds (Augmented, Simulated)
• Security – the Petraeus Condition
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20. Economics
• Lingering effects of the Great Reset
• New hybrid capitalism
• European recession vicious cycle
• World divided into Microsoft, Apple &
Google (possibly Amazon)
• Rise of the BoP (1 billion)
• Limits to growth: China and India
• The wealth gap increases
• South America rises
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21. Environment
• Abundant clean energy
• Abundant healthy food
• Abundant clean water
• Agroecological science
• Climate instability – the need to go
from reactive to adaptive solutions
• Regional conflicts over water & food
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22. Political
• Democracy reinvented (Gutenberg)
• The nation state is obsolete
• First nation with open democracy
• Current hot spots remain hot
• Trans-national entities (governance)
• China‟s annexation of Africa
• Russian nationalism reassertion
• EU collapses
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27. If Creating Standards is the Bubby Whip of Today?
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28. What Do Standards People Contribute?
• Safe and reliable decisions
• Confidence
• Protection
• Raise public expectations
• Guide for companies
• Incentivize good behavior
• Accelerate the adoption of innovation
• Improve our quality of life
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30. Gutenberg Revolution = Expert Organizations
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31. Stable
Control
Filters & Barriers
Silo‟d
Opaque
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33. Temporary
Distributed
Easily Accessible
Connected
Transparent
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34. New Questions vs. New Answers
Traditional Emerging
Create Curate
Stocks Flows
Self generate Crowd source
Mass audience Niche audiences
Own Open source
Protect Combine
Push Pull
Content Context (Platform)
Waterfall Agile
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36. From Content to Context and Access
• Network
• TED, mindshift
• Learning
• TED, Kahn Academy, Zappos, mindshift
• Curate
• iTunes, Amazon, Netflix, Flipboard
• DIY
• Apple Genius Bar, Youtube, Meetup
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39. SECI Model
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40. No Idle Asset
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41. 6000
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43. “If you don't cannibalize yourself, someone else will.” – Steve Jobs
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46. • University • Kahn Academy
• R&D Lab • TED, IDEO, FoldIt
• Britannica • Wikipedia
• Curriculum • Agile, Github
• Subject specific expertise • TED, Netflix
• Proprietary • Linux, Apache
• CSA, UL, ETL… • EBay, Amazon
• Workshop, Classroom • Genius Bar, Kahn
Academy
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48. Thank you.
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