Technical case study conducted by AvePoint for deployment at large scale government organization consisting of DocAve 4.5/5.0, Windows Server 2003/2008, SQL Server 2005/2008, MOSS 2007, Project Server 2007 on a server environment distributed between 3 data centers throughout the continental USA. Design and implementation by Shadeed Eleazer. For questions regarding DocAve licensing or configuration contact mr.shadeed@gmail.com
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AvePoint Social Security Administration Case Study Shadeed Eleazer
1. Social Security Administration Deploys DocAve to
Protect Mission‐Critical SharePoint Deployment
Success Highlights
! Reduced backup times by 50% and backup execution failures by 100%
! Significantly cut resource and time requirements for data restores
! Increased user adoption and IT staff efficiency, a requisite in preparation
for agency‐wide deployment expansion
Customer Profile
Created by the landmark Social Security Act of 1935, the Social Security
Administration (SSA) is an independent agency of the Unites States government Customer Location
tasked with delivering financial and other benefits to qualified American retirees Washington, D.C.
and their families. With headquarters in Washington D.C., SSA’s Office of
Telecommunications and Systems Operations (SSA OTSO) serves as steward of all Industry
networking infrastructure and intra‐agency digital collaboration platforms in Government
support of over 60,000 agency employees, distributed across multiple regional
offices and embassies. Platform
! Microsoft Windows SharePoint
The Challenge Service, V3
! Pilot Farm: 3 front end Web
The SSA deployed its pilot SharePoint deployment in early 2008, as the precursor Servers; 1 SQL Server
to a more robust deployment expected to follow in 1‐2 years. The single‐farm pilot ! 60,000+ End‐Users; 1 TB Data
deployment – leveraging Windows SharePoint Services v3 (WSSv3), and comprised
of three front‐end Web servers and a single backend server ‐ was made accessible
to all agency staff in April 2008. “Almost immediately, our end users began Critical Needs
leveraging the platform”, said Shadeed Eleazer, Senior SharePoint Engineer at SSA ! Resource and time efficient backup
OTSA. “Various working groups and business units throughout the agency began functionality
! Item‐level, full‐fidelity, in and out‐
building Team Sites and uploading assets, and soon we had over a terabyte of data.” of‐place data restoration
capabilities
Upon implementation, SSA administrators relied upon SharePoint’s STSADM ! Browser‐based data protection
command line tool for backups, and SQL Server backups for disaster recovery. But solution interface, to enable
efficient collaboration among
this strategy soon proved unsuitable for two key reasons. “The main issue was the distributed IT administrative teams
time required to restore a single document”, commented Eleazer. “If the right
person loses the wrong document, it can cause serious trouble for my team if we AvePoint Solution
are unable to get it back quickly.” DocAve Backup and Recovery
“DocAve has made my [IT] team’s work much more
efficient.”
Shadeed Eleazer – Senior SharePoint Engineer, SSA OTSA
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