masFlight monthly performance report for September 2012

1. Monthly Performance Report
U.S. Airlines
Flights during September 2012
Release Date: October 23, 2012
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2

3. Our Partners
Key Partners
masFlight has partnered with leading aviation data companies to further develop
our platform and analytics. We use information provided by these partners, as
well as our own proprietary sources, to compile the information in this report.
OAG is a global provider of flight FlightStats provides day-of-travel data
schedule and flight status data. services and applications to the travel
OAG’s leading aviation databases are industry and public. The company
unrivaled in their scale, accuracy and specializes in real-time global flight
comprehensiveness. OAG specializes in tracking, weather and other data services
aviation data compilation, analysis and that power many of the world’s most
forecasting tools, timetable and mapping popular travel applications. The company
applications, and tools for aviation and also provides its own web and mobile
disruption management. applications to passengers worldwide.
3

4. Contents
Monthly Performance Report
U.S. Carriers, September 2012
Section Contents Slide
Introduction Methodology 5
Glossary of Terms Explanation of aviation terms used 6
Key Metrics September 2012 By Carrier, Rankings 8
Airport Summaries Top 5 Departures, Arrivals 11
Individual Carrier Metrics Summary & detail for individual carriers 13
To receive this report by email each month, please visit masflight.com
4

5. Introduction
Monthly Performance Report: September 2012
The masFlight Monthly Performance Report summarizes United States airline performance.
Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled
carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time
data reports differ from ours because:
(1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater
share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low
fare and regional carriers are therefore excluded. Our report captures most of these carriers.
(2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight
operations in its report, since carriers do not report international flights.
(3) DOT reports on-time performance by operating carrier, not by marketing carrier. For
example, both United and Delta market regional flights that are operated by SkyWest. We report
performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier.
(4) DOT reports focus on on-time arrivals only. We focus on three operational statistics.
“D15” performance is the percent of flights that depart the gate within 15 minutes of schedule.
“A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule.
“CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination,
net of cancellations and non-completed diversions.
5

6. Definitions
Terms Used
Italicized terms are the key definitions used
Term Definition
CF% (Completion Factor) The percent of flights scheduled that arrive at their destination
D0% Flights that depart from their origin by the scheduled departure time
D15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled time
A0% Flights that arrive at their destination on or before scheduled arrival time
A14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of schedule
Gate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraft
Scheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure time
Actual Gate Turn Turn time defined by actual arrival to actual departure time
Taxi-Out Time Time from gate departure to runway takeoff
Taxi-In Time Time from runway landing to gate arrival
Ground Delay Program FAA delays for flights at departure airport for flights into a specific facility
6

7. Key Metrics
U.S. Airline System Performance Metrics
September 2012
Departures Arrivals
U.S. Airline Tracked
Category Flights Completed On Schedule On-time On Schedule On-time
CF% D0% D15% A0% A14%
All U.S. Airlines 680,021 99.1% 68.3% 85.4% 66.0% 83.4%
Mainline Airlines 233,101 99.1% 65.6% 84.2% 63.9% 81.2%
Low Fare Airlines 146,038 99.7% 63.3% 86.8% 68.3% 86.6%
Regionals 300,882 98.8% 72.9% 85.7% 66.5% 83.6%
All U.S. Airlines include all U.S. carriers tracked by masFlight
Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways
Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest
Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive,
Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Cape Air (United), Mesaba, Mesa, Republic, Silver, and Air Wisconsin.
7

8. Key Metrics
U.S. Carrier Summaries
September 2012
All Flights Mainline Only Regional Carriers
Airline Tracked CF% D15% A14% Tracked CF% D15% A14% Tracked CF% D15% A14%
American 100,983 98.2 78.3 73.5 53,243 96.3 68.4 61.3 47,740 99.2 89.1 86.8
Alaska 23,654 99.3 92.5 91.8 12,886 99.1 91.0 89.8 10,768 99.1 94.3 94.2
United 158,308 98.8 82.4 80.7 55,345 99.1 83.0 81.8 102,963 98.5 82.1 80.2
Delta 154,246 99.3 88.9 87.4 70,621 99.4 90.7 89.4 83,625 98.9 87.4 85.6
Frontier 9,111 99.8 86.0 82.9 6,525 99.8 86.8 84.8 2,586 99.5 84.0 78.1
US Airways 88,069 99.0 87.7 84.2 34,621 99.5 91.2 87.5 53,448 98.6 85.5 82.0
AirTran 17,391 99.7 94.1 91.1
JetBlue 21,084 99.9 85.6 83.1
Hawaiian 6,385 100.0 96.8 95.6
Southwest 89,927 99.6 85.8 86.9
Spirit 6,389 99.9 85.6 83.8
Virgin America 4,789 99.9 86.0 86.0
(a) Mainline flights marketed by Continental and United are operated by United
Includes flights to, from and within North America only
CF% = Completed Flights (not cancelled or diverted)
D15% = On-time Flight Departures
A14% = On-time Flight Arrivals
8

9. Key Metrics
Top Ten Airlines by Marketing Carrier
September 2012
Rank Airline On-Time Arrival Percentage
1 Hawaiian Airlines 95.6%
2 Alaska Airlines 91.8%
3 AirTran Airways 91.1%
4 Delta Airlines 87.4%
5 Southwest Airlines 86.9%
6 Virgin America 86.0%
7 US Airways 84.2%
8 Spirit Airlines 83.8%
9 JetBlue Airways 83.1%
10 Frontier Airlines 82.9%
Arrivals at gate within 14 minutes of schedule (A14%)
Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.
Excludes codeshare flights operated by other airlines.
9

10. Key Metrics
Top Ten Airlines by Operating Carrier
September 2012
Rank Airline On-Time Arrival Percentage
1 Hawaiian Airlines 95.6%
2 Horizon Air 94.7%
3 Compass Airlines 92.4%
4 AirTran Airways 91.1%
5 Alaska Airlines 89.8%
6 Delta Airlines 89.4%
7 Comair 87.6%
8 US Airways 87.5%
8 Mesa Airlines 87.5%
10 American Eagle 87.3%
Arrivals at gate within 14 minutes of schedule (A14%)
Includes all flights operated by each carrier, including domestic and international operations to/from North America.
Regional affiliate flying for different airlines is grouped under the regional airline.
10

11. Best & Worst Airports: Departures
Best Performing Major Airports by Departure Performance
September 2012 (All Flights)
Airport Flights From: CF% D0% D15%
SLC Salt Lake City 99.8% 80.9% 93.2%
MSP Minneapolis/St. Paul 99.6% 81.7% 91.4%
SEA Seattle/Tacoma Int’l 99.6% 70.7% 90.7%
PHX Phoenix Sky Harbor 99.7% 69.0% 89.1%
ATL Atlanta 99.7% 72.8% 88.1%
Worst Performing Major Airports by Departure Performance
September 2012 (All Flights)
Airport Flights From: CF% D0% D15%
MIA Miami Int’l 98.7% 50.4% 71.0%
DFW Dallas Fort Worth 98.2% 53.7% 74.2%
SFO San Francisco Int’l 98.6% 53.8% 74.5%
EWR Newark Liberty Int’l 97.6% 58.9% 77.9%
ORD Chicago O’Hare 99.0% 61.0% 81.4%
For definitions, see notes at beginning of presentation.
11

12. Best & Worst Airports: Arrivals
Best Performing Major Airports by Arrival Performance
September 2012 (All Flights)
Airport Flights To: A0% A14%
SLC Salt Lake City 75.7% 92.3%
MSP Minneapolis/St. Paul 79.7% 91.3%
MDW Chicago Midway 73.1% 90.3%
PHX Phoenix Sky Harbor 71.6% 89.7%
SEA Seattle/Tacoma Int’l 73.9% 88.9%
Worst Performing Major Airports by Arrival Performance
September 2012 (All Flights)
Airport Flights To: A0% A14%
SFO San Francisco Int’l 50.4 67.4%
MIA Miami Int’l 53.4 72.4%
EWR Newark Liberty Int’l 59.1 74.4%
DFW Dallas Fort Worth 58.8 77.4%
JFK John F. Kennedy Int’l 61.1 77.7%
For definitions, see notes at beginning of presentation.
12

13. Individual Carrier Metrics
AirTran Airways Operations Performance
September 2012: 99.7% completed, 94.1% on-time departures, 91.1% on-time arrivals
Hub Performance Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out Route CF% D0% D15% A0% A14%
ATL 100.0 82.6 93.9 76.5 92.1 19.3 min ATL-MCO 100.0 86.5 97.1 78.9 93.5
MCO 99.7 88.0 93.5 72.1 87.4 17.2 min MCO-ATL 99.7 88.9 96.3 70.0 92.6
BWI 99.4 86.4 93.3 74.1 90.4 14.8 min LGA-ATL 99.6 83.3 90.4 67.1 82.5
MKE 99.7 88.5 94.3 74.2 90.8 12.8 min ATL-LGA 100.0 74.3 85.1 73.0 81.7
ATL-TPA 100.0 84.3 95.6 81.2 91.7
TPA-ATL 100.0 94.4 97.4 80.3 94.9
Performance by Aircraft Type FLL-ATL 100.0 89.7 95.3 78.6 94.4
Family CF% D0% D15% A0% A14% ATL-FLL 100.0 80.3 93.6 78.2 91.5
Boeing 717 99.7 87.2 94.3 75.7 91.3 BWI-FLL 99.5 88.3 95.2 68.6 93.1
Boeing 737 99.8 85.2 93.3 75.4 90.5 FLL-BWI 98.4 85.5 93.0 62.9 86.0
13

14. On-Time Arrivals (A14) Performance
100.0%
65.0%
70.0%
75.0%
85.0%
90.0%
50.0%
55.0%
60.0%
80.0%
95.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
A14%
14
9/15/08
9/16/08
9/17/08
CF%
9/18/08
All Marketed Flights
9/19/08
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
9/26/08
AirTran Airways A14% and CF% by Day
9/27/08
9/28/08
9/29/08
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Individual Carrier Metrics
Completion Factor %

15. Individual Carrier Metrics
American Airlines Operations Performance
September 2012: 98.2% completed, 78.3% on-time departures, 73.5% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
DFW 98.0 49.4 71.3 57.7 76.1 18.9 min
American 97.4 45.1 68.4 39.5 61.3
ORD 98.6 61.5 80.4 60.9 78.6 17.9 min
MIA 98.5 45.6 67.0 51.5 69.8 21.4 min American Eagle 99.3 77.2 89.1 70.4 87.3
LAX 98.3 61.9 80.6 56.7 74.8 18.3 min
Chautauqua 98.8 76.9 89.0 44.6 80.6
LGA 96.6 73.4 85.0 64.3 77.1 27.0 min
JFK 98.7 57.0 75.4 54.6 71.3 28.9 min Executive 98.3 82.7 88.8 71.1 87.1
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14% Route CF% D0% D15% A0% A14%
LAX-DFW 97.1 46.1 76.1 38.6 67.4
Boeing 737 97.8 47.5 72.0 40.9 64.1
DFW-LAX 98.0 29.3 63.3 34.8 58.4
Boeing 757 98.8 42.5 64.7 37.3 57.2
DFW-ORD 97.3 31.6 56.9 31.0 52.4
Boeing 767 97.6 41.3 63.9 37.4 53.9 ORD-DFW 96.9 38.7 64.0 44.7 59.9
Boeing 777 99.6 41.0 72.5 38.2 55.5 ORD-LGA 95.5 41.9 67.4 48.2 65.7
ATR-72 Prop 98.3 82.7 88.8 71.1 87.1 LGA-ORD 95.0 57.4 76.4 54.0 69.8
CRJ-700 98.5 69.4 83.1 63.1 80.7 DFW-AUS 96.8 33.9 56.3 27.4 44.7
ERJ-135/140/145 99.4 78.6 90.2 69.3 87.8 AUS-DFW 95.8 54.7 74.6 54.4 72.2
DFW-SAT 95.3 35.7 60.7 31.9 59.6
MD-80 Series 96.3 44.9 67.1 39.7 62.1
SAT-DFW 95.8 55.6 74.6 44.1 67.4
15

16. On-Time Arrivals (A14) Performance
70.0%
80.0%
50.0%
55.0%
60.0%
65.0%
75.0%
85.0%
90.0%
95.0%
100.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
A14%
16
9/15/08
9/16/08
CF%
9/17/08
9/18/08
All Marketed Flights
9/19/08
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
9/26/08
American Airlines A14% and CF% by Day
9/27/08
9/28/08
9/29/08
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

17. Individual Carrier Metrics
Alaska Airlines Operations Performance
September 2012: 99.3% completed, 92.5% on-time departures, 91.8% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
Alaska 99.5 78.8 91.0 74.7 89.8
SEA 99.5 78.0 93.5 81.5 93.5 12.2 min
Horizon 99.2 76.6 94.4 83.1 94.7
PDX 99.7 80.2 93.6 84.9 94.8 9.4 min
SkyWest 100.0 88.5 96.7 85.3 97.1
ANC 98.4 76.3 90.6 62.4 84.3 13.6 min PenAir 92.7 63.8 73.1 34.4 52.5
Performance by Aircraft Type Key Market Performance
Route CF% D0% D15% A0% A14%
Family CF% D0% D15% A0% A14%
PDX-SEA 99.2 85.1 96.3 90.9 98.1
Boeing 737 99.6 79.4 91.4 75.3 90.3 SEA-PDX 98.9 70.5 95.3 86.5 96.5
SEA-GEG 98.3 78.3 94.3 84.4 94.5
B737 Combi 98.1 72.1 85.5 67.6 83.9 GEG-SEA 98.1 83.1 95.1 86.5 95.4
ANC-SEA 99.2 70.0 90.9 64.0 88.5
CRJ-700 100.0 88.5 96.7 85.3 97.1 SEA-ANC 98.9 76.5 91.7 64.4 88.9
LAX-SEA 100.0 80.3 94.2 82.2 93.8
Q400 99.2 76.6 94.4 83.1 94.7
SEA-LAX 100.0 81.4 96.3 74.3 94.4
Saab 340 92.7 63.8 73.1 34.4 52.5 SEA-LAS 100.0 84.7 93.2 79.2 93.6
LAS-SEA 99.6 84.7 91.9 83.9 92.4
17

18. On-Time Arrivals (A14) Performance
100.0%
50.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
55.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
18
A14%
9/15/08
9/16/08
9/17/08
CF%
9/18/08
All Marketed Flights
9/19/08
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
Alaska Airlines A14% and CF% by Day
9/26/08
9/27/08
9/28/08
9/29/08
92.0%
94.0%
90.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

19. Individual Carrier Metrics
Delta Air Lines Operations Performance
September 2012: 99.3% completed, 88.9% on-time departures, 87.4% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
ATL 99.9 71.4 87.2 70.8 87.6 19.5 min Delta 99.8 77.2 90.7 74.9 89.4
DTW 99.3 72.9 85.6 76.0 87.9 19.2 min Pinnacle 98.5 74.5 85.1 68.9 83.0
MSP 99.8 83.5 92.0 84.0 93.4 16.3 min ExpressJet 99.5 73.7 85.0 71.5 84.8
SLC 99.8 84.2 94.4 78.8 94.9 18.0 min SkyWest 99.6 84.8 94.1 74.5 92.9
LGA 97.2 74.2 83.8 64.4 79.3 30.8 min Compass 99.5 86.6 93.5 82.1 92.4
JFK 98.1 72.5 83.5 66.3 81.6 34.3 min Shuttle America 97.1 79.2 89.1 67.6 84.2
MEM 99.6 78.8 89.5 74.7 89.6 17.9 min Chautauqua 97.6 71.4 82.9 55.1 75.0
GoJet 96.4 69.4 78.5 62.4 75.9
CVG 99.0 77.2 88.2 75.6 87.9 14.1 min
Comair 99.0 75.3 89.3 73.3 87.6
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14% Route CF% D0% D15% A0% A14%
Airbus 319/320 99.7 79.8 91.1 77.5 89.9 LGA-ATL 98.7 73.4 84.8 59.2 79.0
Airbus 330 99.9 70.9 89.4 64.6 81.3 ATL-LGA 98.9 65.8 82.8 69.9 79.7
Boeing 737 99.8 79.0 92.2 80.8 91.9
MCO-ATL 100.0 82.3 93.1 77.0 92.4
Boeing 747 99.7 72.1 85.5 61.2 80.6
Boeing 757 99.9 75.0 91.2 73.5 90.1 ATL-MCO 100.0 62.0 89.4 70.4 90.6
Boeing 767 99.6 74.4 89.3 71.7 86.9 ATL-DCA 100.0 78.2 89.4 75.1 87.8
Boeing 777 99.7 76.9 91.0 68.4 85.2 DCA-ATL 99.8 82.8 93.1 74.4 90.4
CRJ Series 99.0 76.3 86.9 70.8 85.6 BOS-LGA 96.0 85.1 93.6 69.9 89.2
DC-9-50 99.6 71.8 84.4 65.1 83.0
LGA-BOS 95.8 87.2 94.2 82.8 91.9
EMB-120 99.6 86.0 94.6 76.1 94.1
EMB-170/175 98.5 83.5 91.6 75.9 88.9 FLL-ATL 100.0 81.2 92.7 71.1 92.1
ERJ-145 97.6 71.4 82.9 55.1 75.0 ATL-FLL 100.0 65.0 93.0 73.1 93.0
MD-88 99.9 79.4 91.4 74.8 89.9
MD-90 99.9 75.5 89.2 75.3 89.5 19

20. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
75.0%
80.0%
85.0%
90.0%
95.0%
70.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
A14%
20
9/15/08
9/16/08
9/17/08
CF%
9/18/08
9/19/08
All Marketed Flights
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
9/26/08
Delta Air Lines A14% and CF% by Day
9/27/08
9/28/08
9/29/08
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

21. Individual Carrier Metrics
Frontier Airlines Operations Performance
September 2012: 99.8% completed, 86.0% on-time departures, 82.9% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
DEN 99.9 55.2 82.5 56.9 85.9 13.6 min Frontier 99.9 63.5 86.8 55.3 84.8
MKE 99.6 60.1 83.3 47.8 77.6 12.0 min Republic 99.5 66.0 83.5 48.3 77.6
MCI 99.5 79.4 93.6 54.9 84.3 12.2 min Chautauqua 100.0 88.8 95.9 59.2 90.8
Performance by Aircraft Type Key Market Performance
Route CF% D0% D15% A0% A14%
Family CF% D0% D15% A0% A14% DEN-LAS 100.0 53.8 86.8 57.9 87.3
LAS-DEN 100.0 79.7 92.9 67.0 89.8
A318/319/320 99.9 63.5 86.8 55.3 84.8 DEN-DFW 100.0 57.8 84.9 50.6 78.3
DFW-DEN 99.4 77.0 88.5 61.0 89.6
EMB-170/190 99.5 66.0 83.5 48.3 77.6 DEN-SLC 100.0 54.3 88.9 63.0 88.3
SLC-DEN 99.4 82.2 94.3 75.8 93.0
ERJ-135 100.0 88.8 95.9 59.2 90.8 DEN-SEA 100.0 53.6 79.5 47.0 80.1
SEA-DEN 100.0 66.2 90.7 47.7 88.7
SFO-DEN 100.0 64.3 80.7 51.4 73.6
DEN-SFO 100.0 30.2 56.8 28.8 53.2
21

22. On-Time Arrivals (A14) Performance
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
A14%
22
9/15/08
9/16/08
9/17/08
CF%
9/18/08
All Marketed Flights
9/19/08
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
Frontier Airlines A14% and CF% by Day
9/26/08
9/27/08
9/28/08
9/29/08
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

23. Individual Carrier Metrics
JetBlue Airways Operations Performance
September 2012: 99.9% completed, 85.6% on-time departures, 83.1% on-time arrivals
Focus City Performance Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out Route CF% D0% D15% A0% A14%
JFK 100.0 69.8 84.7 69.4 82.3 25.0 min
DCA-BOS 99.3 77.3 84.8 67.0 81.9
BOS 99.9 71.5 85.9 70.5 83.3 18.2 min
BOS-DCA 99.6 77.4 86.6 72.1 86.6
MCO 99.9 70.4 85.6 73.4 87.0 16.6 min
FLL 99.9 70.0 81.6 69.9 84.1 17.6 min BUF-JFK 100.0 80.4 85.4 75.4 84.2
SJU 99.8 72.2 88.4 72.0 88.0 13.2 min JFK-BUF 100.0 71.4 82.6 69.5 81.5
LGB 100.0 72.9 85.3 74.3 90.1 13.3 min MCO-JFK 100.0 60.6 79.2 54.7 75.0
JFK-MCO 100.0 72.3 87.2 70.6 84.7
Performance by Aircraft Type
JFK-BOS 100.0 73.8 85.0 71.4 79.1
Family CF% D0% D15% A0% A14%
BOS-JFK 100.0 74.1 90.2 78.0 87.3
Airbus A320 99.9 70.1 85.0 66.8 82.2
JFK-FLL 100.0 59.3 80.9 61.3 74.2
EMB-190 99.7 76.7 86.7 71.5 84.8 FLL-JFK 100.0 61.1 78.2 56.0 72.5
23

24. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
90.0%
95.0%
85.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
A14%
24
9/15/08
9/16/08
9/17/08
CF%
9/18/08
9/19/08
All Marketed Flights
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
9/26/08
9/27/08
JetBlue Airways A14% and CF% by Day
9/28/08
9/29/08
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

25. Individual Carrier Metrics
Southwest Airlines Operations Performance
September 2012: 99.6% completed, 85.8% on-time departures, 86.9% on-time arrivals
Focus City Performance Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out
Route CF% D0% D15% A0% A14%
MDW 99.9 49.2 84.9 72.5 90.3 10.9 min
HOU-DAL 97.4 52.3 84.7 65.4 85.0
LAS 99.5 46.9 81.0 69.0 87.8 12.8 min
DAL-HOU 97.5 52.4 88.9 70.5 88.3
BWI 99.8 46.7 77.4 59.4 81.0 14.3 min
OAK-BUR 97.9 50.3 92.3 54.1 91.0
PHX 99.6 49.1 84.2 68.7 88.2 10.6 min
BUR-OAK 98.1 69.4 92.6 75.7 94.0
DEN 99.9 39.0 79.6 67.2 89.0 12.5 min
LAS-PHX 98.1 49.6 84.8 69.6 88.2
DAL 99.3 54.1 88.8 73.6 89.9 9.4 min
PHX-LAS 98.0 60.3 87.4 68.1 87.9
DAL-SAT 98.8 58.2 91.8 72.4 91.8
Performance by Aircraft Type
Family CF% D0% D15% A0% A14% SAT-DAL 99.4 78.0 91.5 81.8 91.8
733 99.6 54.2 84.6 64.5 85.4
735 99.8 54.7 84.2 64.3 84.8 SAN-LAS 99.1 56.1 88.1 64.2 86.6
737 99.5 57.4 86.6 69.3 87.7
738 100.0 28.1 78.0 60.4 83.8 LAS-SAN 99.7 49.4 83.3 62.5 85.4
25

26. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
26
A14%
9/15/08
9/16/08
9/17/08
CF%
9/18/08
All Marketed Flights
9/19/08
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
9/26/08
Southwest Airlines A14% and CF% by Day
9/27/08
9/28/08
9/29/08
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

27. Individual Carrier Metrics
Spirit Airlines Operations Performance
September 2012: 85.6% on-time departures, 83.8% on-time arrivals
Focus City Performance Key Market Performance
Airport D0% D15% A0% A14% Taxi-Out
Route D0% D15% A0% A14%
FLL 71.4 83.9 66.6 83.8 16.1 min
FLL-LGA 57.5 74.2 54.2 70.8
ORD 76.8 87.5 69.7 83.9 16.4 min
LGA-FLL 64.2 78.3 56.7 73.3
DTW 76.4 83.7 72.5 82.4 14.3 min
LAS-ORD 67.8 77.8 72.2 76.7
FLL-ACY 74.4 85.6 63.3 81.1
LAS-LAX 78.9 85.6 67.8 84.4
Performance by Aircraft Type ORD-LAS 81.1 92.2 77.8 88.9
Family D0% D15% A0% A14%
319 75.4 85.3 68.8 83.9 ORD-MSP 76.7 86.7 65.6 82.2
320 73.3 86.8 67.6 84.4 ACY-FLL 77.8 91.1 68.9 90.0
321 69.2 80.8 62.1 77.9
LAX-LAS 90.0 94.4 87.8 93.3
MSP-ORD 84.4 88.9 73.3 88.9
27

28. On-Time Arrivals (A14) Performance
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
28
9/14/08
A14%
9/15/08
9/16/08
9/17/08
9/18/08
All Marketed Flights
9/19/08
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
Spirit Airlines A14% and CF% by Day
9/25/08
9/26/08
9/27/08
9/28/08
9/29/08
Individual Carrier Metrics

29. Individual Carrier Metrics
United Airlines Operations Performance
September 2012: 98.8% completed, 82.4% on-time departures, 80.7% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
United 99.4 56.8 83.0 64.7 81.8
IAH 99.3 60.7 84.2 72.6 87.1 17.0 min
ExpressJet 98.3 67.2 81.8 65.6 80.6
ORD 99.1 57.8 80.4 64.5 82.8 17.6 min Skywest 98.8 64.8 81.1 58.6 79.2
EWR 97.5 56.1 76.8 61.7 76.1 23.6 min Shuttle America 98.0 73.5 88.4 63.1 83.4
DEN 99.5 64.4 86.0 70.3 87.6 16.4 min CommutAir 96.8 72.2 79.0 66.6 78.1
SFO 98.6 46.8 70.6 50.6 67.6 19.7 min GoJet 99.1 68.3 82.1 58.2 78.4
IAD 98.8 60.4 79.7 66.3 81.7 18.5 min Trans States 99.0 64.4 80.3 61.7 78.1
LAX 99.3 62.9 84.4 59.8 81.0 18.6 min Mesa 98.5 73.5 86.6 71.1 85.3
Silver Airways 98.8 71.9 82.1 62.5 79.1
CLE 99.3 74.2 86.3 67.9 84.2 13.7 min Chautauqua 98.3 74.5 88.8 58.8 84.3
Republic 98.3 54.0 77.5 44.7 74.3
Performance by Aircraft Type Cape Air 100.0 96.1 97.9 96.1 97.6
Colgan 96.4 69.0 79.1 58.8 73.3
Family CF% D0% D15% A0% A14%
Aer Lingus 91.1 57.1 89.3 79.1 83.7
A319/320 99.3 65.3 84.6 69.3 84.0
Airbus Key Market Performance
91.1 57.1 89.3 79.1 83.7
A330*
Boeing 737 99.7 54.0 84.3 66.6 83.7 Route CF% D0% D15% A0% A14%
Boeing 747 98.6 44.6 72.9 42.8 62.4 SFO-LAX 98.2 48.7 78.2 52.9 74.5
Boeing 757 99.3 54.1 81.2 60.0 79.0 SFO-ORD 99.8 51.4 77.2 62.4 80.4
Boeing 747 99.2 46.8 76.9 58.6 75.9 LAX-SFO 97.4 48.7 74.0 52.6 70.8
Boeing 777 98.9 49.5 78.3 53.5 74.6 EWR-ORD 99.0 61.5 83.5 65.9 78.5
ATR-72 Prop 100.0 96.1 97.9 96.1 97.6 ORD-SFO 99.8 38.7 70.0 50.9 70.2
CRJ-200/700 99.1 68.3 84.0 61.8 81.8 ORD-EWR 98.7 35.4 72.6 58.1 74.7
Dash-8-200 97.1 68.6 78.7 62.1 77.2 LGA-ORD 97.7 67.5 85.9 67.5 78.5
EMB-120 97.4 55.9 71.1 50.7 69.6 ORD-LGA 97.4 58.6 78.2 61.3 77.2
EMB-170 98.0 73.5 88.4 63.1 83.4 CLE-ORD 99.7 75.8 91.4 64.2 84.9
ERJ-145 98.4 67.4 82.1 65.2 80.8 ORD-CLE 99.7 64.0 83.1 61.8 82.8
Saab 340 98.8 71.9 82.1 62.5 79.1 29
* A330 Operated by Aer Lingus IAD-MAD

30. On-Time Arrivals (A14) Performance
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
A14%
30
9/15/08
9/16/08
9/17/08
CF%
9/18/08
9/19/08
All Marketed Flights
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
9/26/08
United Airlines A14% and CF% by Day
9/27/08
9/28/08
9/29/08
90.0%
91.0%
92.0%
93.0%
94.0%
95.0%
96.0%
97.0%
98.0%
99.0%
100.0%
Completion Factor %
Individual Carrier Metrics

31. Individual Carrier Metrics
US Airways Operations Performance
September 2012: 99.0% completed, 87.7% on-time departures, 84.2% on-time arrivals
Hub Performance Mainline & Express
Airport CF% D0% D15% A0% A14% Taxi-Out Operator CF% D0% D15% A0% A14%
US Airways 99.6 78.5 91.2 70.8 87.5
CLT 99.4 69.1 85.4 66.4 85.2 19.4 min
Air Wisconsin 98.2 68.0 82.1 58.2 78.1
PHL 98.5 72.9 85.6 68.6 84.2 19.4 min Piedmont 97.7 65.2 82.3 61.0 80.1
PHX 99.9 79.9 92.0 76.5 92.9 18.4 min
PSA 99.2 68.2 85.1 62.3 82.2
Republic 98.8 79.3 87.8 64.9 83.2
DCA 98.7 66.6 84.4 62.0 82.2 22.3 min Mesa 99.4 81.9 90.6 72.3 88.5
Skywest 99.5 88.6 94.9 77.4 93.7
Chautauqua 98.6 68.5 84.6 43.4 73.1
Trans States 98.8 88.1 94.5 84.4 93.5
Performance by Aircraft Type Key Market Performance
Family CF% D0% D15% A0% A14% Route CF% D0% D15% A0% A14%
Airbus A319/320/321 99.7 78.7 91.4 71.0 87.9 PHL-BOS 98.6 82.2 90.5 76.1 85.8
Airbus A330 99.6 74.4 86.1 65.4 80.0 BOS-PHL 99.2 86.9 92.8 80.9 89.9
Boeing 737 99.7 77.0 91.4 67.3 87.4 DCA-LGA 97.4 78.1 90.1 71.4 84.4
Boeing 757 99.7 73.8 89.3 67.9 85.0 LGA-DCA 97.4 82.2 88.3 68.1 82.2
Boeing 767 99.8 75.1 88.1 66.3 79.5 BOS-DCA 99.2 86.3 91.6 77.6 90.8
CRJ Series 98.8 72.5 85.8 63.8 82.7 DCA-BOS 99.2 83.1 91.6 74.4 86.3
Dash 8-100/300 97.7 65.2 82.3 61.0 80.1 LGA-PHL 95.8 67.6 85.2 59.1 77.2
EMB-170/175/190 98.7 80.6 88.7 67.8 84.4 PHL-LGA 96.3 67.7 80.3 57.0 75.9
ERJ-145 98.6 72.0 86.4 50.7 76.7 BOS-LGA 96.6 90.2 94.8 79.8 90.2
LGA-BOS 96.3 89.0 94.8 83.6 90.1
31

32. On-Time Arrivals (A14) Performance
100.0%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
A14%
32
9/15/08
9/16/08
9/17/08
CF%
9/18/08
All Marketed Flights
9/19/08
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
US Airways A14% and CF% by Day
9/25/08
9/26/08
9/27/08
9/28/08
9/29/08
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

33. Individual Carrier Metrics
Virgin America Operations Performance
September 2012: 99.9% completed, 86.0% on-time departures, 86.0% on-time arrivals
Focus City Performance Key Market Performance
Airport CF% D0% D15% A0% A14% Taxi-Out Route CF% D0% D15% A0% A14%
SFO-LAX 100.0 70.2 86.8 68.1 86.8
SFO 100.0 73.9 89.6 66.8 76.7 13.9
LAX-SFO 100.0 50.2 71.7 59.8 70.5
LAX 100.0 65.7 88.4 77.7 92.3 10.8
LAS-SFO 100.0 57.1 68.6 62.1 71.1
JFK 99.7 53.1 78.0 55.9 84.5 24.1
SFO-LAS 100.0 71.8 85.2 61.1 84.8
BOS 100.0 68.7 90.5 69.1 95.6 15.2 JFK-LAX 100.0 56.5 83.1 77.5 89.9
LAX-JFK 100.0 61.6 92.4 58.1 86.0
JFK-SFO 99.3 44.2 68.7 60.8 70.9
Performance by Aircraft Type
SFO-JFK 100.0 76.4 92.4 52.4 85.0
Family CF% D0% D15% A0% A14%
319 99.9 73.1 87.1 68.6 85.6 SAN-SFO 100.0 54.2 69.0 63.8 70.2
320 100.0 66.7 85.8 69.4 86.0 SFO-SAN 100.0 74.1 92.1 74.1 91.4
33

34. On-Time Arrivals (A14) Performance
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
8/31/08
9/1/08
9/2/08
9/3/08
9/4/08
9/5/08
9/6/08
9/7/08
9/8/08
9/9/08
9/10/08
9/11/08
9/12/08
9/13/08
9/14/08
A14%
34
9/15/08
9/16/08
9/17/08
CF%
9/18/08
9/19/08
All Marketed Flights
9/20/08
9/21/08
9/22/08
9/23/08
9/24/08
9/25/08
9/26/08
9/27/08
Virgin America A14% and CF% by Day
9/28/08
9/29/08
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
Completion Factor %
Individual Carrier Metrics

35. Methodology
Notes
Methodology. masFlight operations data is collected from various operational and schedule providers and matched
using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from
airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the
Federal Aviation Administration, NOAA and other government sources.
Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of
masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any
aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity
of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part
259 or EU Regulation 261/2004.
masFlight is a registered trademark of Marks Systems Inc.
Copyright 2012 Marks Systems Inc., masflight.com, All Rights Reserved
For more information, please contact:
Edmund Otubuah
Director of Aviation Products
edmund@masflight.com
35

36. About masFlight and Marks Systems
masFlight, a Marks Systems product, is an analytics
platform focused on aviation operations. We integrate
multiple data sources to create reliable, end-to-end Marks Systems is a privately
records for 82,000+ global flight operations daily. held company based in the
masFlight data can be used to gain insight to aviation operations questions Washington, DC area.
through improved competitive environment context and transparency.
masFlight goes far beyond U.S. DOT and typical FLIFO data sets. We
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many global airlines, allowing apples-to-apples comparisons. 4833 Rugby Avenue
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We link contextual information including published Bethesda, MD 20814
schedules, weather, airport configuration, and fleet registries to individual (888) 809-2750 Toll-Free
flights, allowing analysts to focus queries on relevant metrics or constraints.
We are a team of experienced aviation operations analysts who www.masflight.com
understand the importance of data integrity and accuracy. We multi-source
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