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1. A N A L Y S T C O N N E C T I O N
Judy Hanover
Research Director, Provider IT Strategies, IDC Health Insights
Bob O'Donnell
Program Vice President, Clients and Displays, IDC
Mobile Technology: Transforming Healthcare
with Tablets
October 2011
Healthcare provider organizations have always had unique and demanding requirements for their
computing devices because of the highly mobile and data-intensive nature of the work involved, the
sensitivity of the information, and the physical environment in which the devices are used. As a result,
many provider organizations have been early adopters of mobile computing devices such as tablet
PCs. The adoption of electronic health records (EHR) and computerized physician order entry
(CPOE) at the point of care has created renewed interest in tablet devices as virtually all healthcare
organizations look at their options and determine what sort of tablet solutions adequately meet their
unique needs.
What many providers are discovering, however, is that increased choice in devices doesn't
necessarily translate into better opportunity. In fact, it often just leads to more confusion. Also, many
organizations are quickly realizing that you can't just pick the coolest new hardware because it
continues to be applications that drive an organization's effective use of a given technology.
The following questions were posed by Motion Computing and Intel to Judy Hanover, research
director of Provider IT Strategies at IDC Health Insights, and Bob O'Donnell, program vice president
of Clients and Displays at IDC, on behalf of Motion Computing's customers.
Q. Why are healthcare organizations looking to invest more in tablet PC–based mobile
point-of-care technologies?
A. The American Recovery and Reinvestment Act of 2009 (ARRA) created incentives for
providers who demonstrate meaningful use of clinical information technologies including
EHR and CPOE. This has resulted in a proliferation of clinical computing and data captured
in electronic form at the point of care, as providers implement clinical applications to
demonstrate meaningful use, a requirement to qualify for incentives under ARRA.
However, providers are resistant to change, and the workflow changes required to move from
paper chart–based processes to the new technology can impact the productivity and
efficiency of providers. Tablet PC–based mobile technologies present an opportunity for
IDC 1204