SlideShare una empresa de Scribd logo

Implementing Dr Demings Quality Philosophy Within An It Area

•
•
Mark Troncone MBA, PMP, CBAP, ITILv3, CSM
Mark Troncone MBA, PMP, CBAP, ITILv3, CSM

A document describing Dr Deming\'s 14 points of quality and showing how each point can be implemented within an IT department and a project effort to ensure quality

Liderazgo y gestión
1 de 45
Dr. W. Edwards Deming and Quality Management Implementing Dr. Deming’s Quality Management Philosophy within an IT Department Presented by Mark Troncone, MBA, PMP ®
What this presentation will cover ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About Me – Mark Troncone ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dr. Deming Biography American Statistician, Professor, Author, Lecturer, and Consultant ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming Philosophy Synopsis ,[object Object],[object Object]
Deming Philosophy Synopsis – con’t. ,[object Object],[object Object],[object Object],[object Object],[object Object],Results of Work Efforts Total Costs
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles ,[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 1 Constancy of Purpose ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 2 Adopt the new philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 3 Cease the need for mass inspection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 4 End lowest tender contracts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 5 Improve every process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 6 Institute training on the job ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 7 Institute leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 8 Drive out fear ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 9 Break down barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 10 Eliminate exhortations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 11 Eliminate arbitrary numerical targets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 12 Permit pride in workmanship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles -13 Encourage education ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 14 Top management commitment to action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Seven Deadly Diseases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
"A Lesser Category of Obstacles" includes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dr. Deming Quotations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]

Recomendados

TQM Unit 2
TQM Unit 2TQM Unit 2
TQM Unit 2
Adani University
 
TQM- History, Evolution & Growth
TQM- History, Evolution & GrowthTQM- History, Evolution & Growth
TQM- History, Evolution & Growth
Future_1CA
 
Presentation on Deming Philosophy
Presentation on Deming Philosophy Presentation on Deming Philosophy
Presentation on Deming Philosophy
Md Naim Hasan Towhid
 
Malcolm baldrige Award
Malcolm baldrige AwardMalcolm baldrige Award
Malcolm baldrige Award
Aatmiki Singh
 
Dr. W. Edward Deming
Dr. W. Edward DemingDr. W. Edward Deming
Dr. W. Edward Deming
Anish Raj
 
An introduction to tqm
An introduction to tqmAn introduction to tqm
An introduction to tqm
Ibrahim M. Morsy
 
TOTAL QUALITY MANAGEMENT-Customer Satisfaction
TOTAL QUALITY MANAGEMENT-Customer SatisfactionTOTAL QUALITY MANAGEMENT-Customer Satisfaction
TOTAL QUALITY MANAGEMENT-Customer Satisfaction
Impulsive Maya
 
TQM (Total Quality Management)
TQM (Total Quality Management)TQM (Total Quality Management)
TQM (Total Quality Management)
amarchand
 

Recomendados

TQM Unit 2
TQM Unit 2TQM Unit 2
TQM Unit 2
Adani University
 
TQM- History, Evolution & Growth
TQM- History, Evolution & GrowthTQM- History, Evolution & Growth
TQM- History, Evolution & Growth
Future_1CA
 
Presentation on Deming Philosophy
Presentation on Deming Philosophy Presentation on Deming Philosophy
Presentation on Deming Philosophy
Md Naim Hasan Towhid
 
Malcolm baldrige Award
Malcolm baldrige AwardMalcolm baldrige Award
Malcolm baldrige Award
Aatmiki Singh
 
Dr. W. Edward Deming
Dr. W. Edward DemingDr. W. Edward Deming
Dr. W. Edward Deming
Anish Raj
 
An introduction to tqm
An introduction to tqmAn introduction to tqm
An introduction to tqm
Ibrahim M. Morsy
 
TOTAL QUALITY MANAGEMENT-Customer Satisfaction
TOTAL QUALITY MANAGEMENT-Customer SatisfactionTOTAL QUALITY MANAGEMENT-Customer Satisfaction
TOTAL QUALITY MANAGEMENT-Customer Satisfaction
Impulsive Maya
 
TQM (Total Quality Management)
TQM (Total Quality Management)TQM (Total Quality Management)
TQM (Total Quality Management)
amarchand
 
Leadership and tqm
Leadership and tqmLeadership and tqm
Leadership and tqm
KULDEEP MATHUR
 
Quality Function Deployment
Quality Function DeploymentQuality Function Deployment
Quality Function Deployment
mmarleanne
 
Juran’s Contribution in QM & TQM Emergence
Juran’s Contribution in QM & TQM EmergenceJuran’s Contribution in QM & TQM Emergence
Juran’s Contribution in QM & TQM Emergence
Nesfield International College
 
Joseph juran contribution to tqm
Joseph juran contribution to tqmJoseph juran contribution to tqm
Joseph juran contribution to tqm
Kathrine Pacheco
 
Chapter 2 quality management
Chapter 2 quality managementChapter 2 quality management
Chapter 2 quality management
alpha flores
 
Total Quality Management - Introduction
Total Quality Management - IntroductionTotal Quality Management - Introduction
Total Quality Management - Introduction
Deborah Sharon
 
Customer Focus and Customer's Perception of Quality
Customer Focus and Customer's Perception of QualityCustomer Focus and Customer's Perception of Quality
Customer Focus and Customer's Perception of Quality
Ashok Muthusamy
 
TQM - DEMING CONTRIBUTION
TQM - DEMING CONTRIBUTIONTQM - DEMING CONTRIBUTION
TQM - DEMING CONTRIBUTION
SRI SAIRAM INSTITUTE OF TECHNOLOGY, CHENNAI
 
Introduction to TQM
Introduction to TQMIntroduction to TQM
Introduction to TQM
Zubair Memon
 
Total Quality Management TQM
Total Quality Management TQMTotal Quality Management TQM
Total Quality Management TQM
Salman Mehmood
 
TOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENTTOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENT
VisualBee.com
 
JOSEPH JURAN
JOSEPH JURANJOSEPH JURAN
JOSEPH JURAN
Mian Mudassir
 
Edwards deming (quality guru)
Edwards deming (quality guru)Edwards deming (quality guru)
Edwards deming (quality guru)
Umar Kanju
 
Chapter 2
Chapter 2Chapter 2
Chapter 2
AMS Malicse-Somoray
 
History of total quality management
History of total quality managementHistory of total quality management
History of total quality management
Pintu Badatiya
 
Quality management ppt
Quality management pptQuality management ppt
Quality management ppt
Aakriti .
 
Chapter 2 leadership
Chapter 2 leadershipChapter 2 leadership
Chapter 2 leadership
Awais Ahmed
 
Performance Measurement
Performance MeasurementPerformance Measurement
Performance Measurement
University of Caloocan City
 
Guru's of Quality (ad's)
Guru's of Quality (ad's)Guru's of Quality (ad's)
Guru's of Quality (ad's)
Ankur Doda
 
Ch02 total quality management ocka
Ch02 total quality management ockaCh02 total quality management ocka
Ch02 total quality management ocka
Ahmed Said
 
10 Questions You Must Ask Before You Start Your Job Search
10 Questions You Must Ask Before You Start Your Job Search10 Questions You Must Ask Before You Start Your Job Search
10 Questions You Must Ask Before You Start Your Job Search
Mark Troncone MBA, PMP, CBAP, ITILv3, CSM
 
How to Create an Effective Marketing Plan
How to Create an Effective Marketing PlanHow to Create an Effective Marketing Plan
How to Create an Effective Marketing Plan
Mark Troncone MBA, PMP, CBAP, ITILv3, CSM
 

Más contenido relacionado

La actualidad más candente

Chapter 2 quality management
Chapter 2 quality managementChapter 2 quality management
Chapter 2 quality management
alpha flores
 
Customer Focus and Customer's Perception of Quality
Customer Focus and Customer's Perception of QualityCustomer Focus and Customer's Perception of Quality
Customer Focus and Customer's Perception of Quality
Ashok Muthusamy
 
TOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENTTOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENT
VisualBee.com
 
Edwards deming (quality guru)
Edwards deming (quality guru)Edwards deming (quality guru)
Edwards deming (quality guru)
Umar Kanju
 
Ch02 total quality management ocka
Ch02 total quality management ockaCh02 total quality management ocka
Ch02 total quality management ocka
Ahmed Said
 

La actualidad más candente (20)

Leadership and tqm
Leadership and tqmLeadership and tqm
Leadership and tqm
 
Quality Function Deployment
Quality Function DeploymentQuality Function Deployment
Quality Function Deployment
 
Juran’s Contribution in QM & TQM Emergence
Juran’s Contribution in QM & TQM EmergenceJuran’s Contribution in QM & TQM Emergence
Juran’s Contribution in QM & TQM Emergence
 
Joseph juran contribution to tqm
Joseph juran contribution to tqmJoseph juran contribution to tqm
Joseph juran contribution to tqm
 
Chapter 2 quality management
Chapter 2 quality managementChapter 2 quality management
Chapter 2 quality management
 
Total Quality Management - Introduction
Total Quality Management - IntroductionTotal Quality Management - Introduction
Total Quality Management - Introduction
 
Customer Focus and Customer's Perception of Quality
Customer Focus and Customer's Perception of QualityCustomer Focus and Customer's Perception of Quality
Customer Focus and Customer's Perception of Quality
 
TQM - DEMING CONTRIBUTION
TQM - DEMING CONTRIBUTIONTQM - DEMING CONTRIBUTION
TQM - DEMING CONTRIBUTION
 
Introduction to TQM
Introduction to TQMIntroduction to TQM
Introduction to TQM
 
Total Quality Management TQM
Total Quality Management TQMTotal Quality Management TQM
Total Quality Management TQM
 
TOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENTTOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENT
 
JOSEPH JURAN
JOSEPH JURANJOSEPH JURAN
JOSEPH JURAN
 
Edwards deming (quality guru)
Edwards deming (quality guru)Edwards deming (quality guru)
Edwards deming (quality guru)
 
Chapter 2
Chapter 2Chapter 2
Chapter 2
 
History of total quality management
History of total quality managementHistory of total quality management
History of total quality management
 
Quality management ppt
Quality management pptQuality management ppt
Quality management ppt
 
Chapter 2 leadership
Chapter 2 leadershipChapter 2 leadership
Chapter 2 leadership
 
Performance Measurement
Performance MeasurementPerformance Measurement
Performance Measurement
 
Guru's of Quality (ad's)
Guru's of Quality (ad's)Guru's of Quality (ad's)
Guru's of Quality (ad's)
 
Ch02 total quality management ocka
Ch02 total quality management ockaCh02 total quality management ocka
Ch02 total quality management ocka
 

Destacado

Free PMP notes,Free PMP Study Material,Free PMP Chapter wise notes,PMP Exam N...
Free PMP notes,Free PMP Study Material,Free PMP Chapter wise notes,PMP Exam N...Free PMP notes,Free PMP Study Material,Free PMP Chapter wise notes,PMP Exam N...
Free PMP notes,Free PMP Study Material,Free PMP Chapter wise notes,PMP Exam N...
TURKI , PMP
 
Demings
DemingsDemings
Demings
mharny
 

Destacado (20)

10 Questions You Must Ask Before You Start Your Job Search
10 Questions You Must Ask Before You Start Your Job Search10 Questions You Must Ask Before You Start Your Job Search
10 Questions You Must Ask Before You Start Your Job Search
 
How to Create an Effective Marketing Plan
How to Create an Effective Marketing PlanHow to Create an Effective Marketing Plan
How to Create an Effective Marketing Plan
 
How To Prepare For A Phone Interview
How To Prepare For A Phone InterviewHow To Prepare For A Phone Interview
How To Prepare For A Phone Interview
 
The Project Charter Ensuring Quality
The Project Charter Ensuring QualityThe Project Charter Ensuring Quality
The Project Charter Ensuring Quality
 
Networking - Everything That You Wanted to Know
Networking - Everything That You Wanted to KnowNetworking - Everything That You Wanted to Know
Networking - Everything That You Wanted to Know
 
Learning pmp formulas the easy way
Learning pmp formulas the easy wayLearning pmp formulas the easy way
Learning pmp formulas the easy way
 
PMBOK 5th Edition Mind map
PMBOK 5th Edition Mind mapPMBOK 5th Edition Mind map
PMBOK 5th Edition Mind map
 
Free PMP notes,Free PMP Study Material,Free PMP Chapter wise notes,PMP Exam N...
Free PMP notes,Free PMP Study Material,Free PMP Chapter wise notes,PMP Exam N...Free PMP notes,Free PMP Study Material,Free PMP Chapter wise notes,PMP Exam N...
Free PMP notes,Free PMP Study Material,Free PMP Chapter wise notes,PMP Exam N...
 
PMP 1600 Questions by TechFAQ360
PMP 1600 Questions by TechFAQ360PMP 1600 Questions by TechFAQ360
PMP 1600 Questions by TechFAQ360
 
PMP Flash Card
PMP Flash CardPMP Flash Card
PMP Flash Card
 
PMBOK-5th ed: PMP- Flashcards Part1/5
PMBOK-5th ed: PMP- Flashcards Part1/5PMBOK-5th ed: PMP- Flashcards Part1/5
PMBOK-5th ed: PMP- Flashcards Part1/5
 
The 10 Questions you must ask Before you start your Job Search
The 10 Questions you must ask Before you start your Job SearchThe 10 Questions you must ask Before you start your Job Search
The 10 Questions you must ask Before you start your Job Search
 
It Business Analyst Consultative Skills
It Business Analyst Consultative SkillsIt Business Analyst Consultative Skills
It Business Analyst Consultative Skills
 
QUIKSOLVER
QUIKSOLVERQUIKSOLVER
QUIKSOLVER
 
The project manager and business analyst partnership - ensuring project success
The project manager and business analyst partnership - ensuring project successThe project manager and business analyst partnership - ensuring project success
The project manager and business analyst partnership - ensuring project success
 
Demings
DemingsDemings
Demings
 
Total Quality Managment
Total Quality ManagmentTotal Quality Managment
Total Quality Managment
 
09 project human res 2014
09 project human res 201409 project human res 2014
09 project human res 2014
 
Everything That You Wanted To Know About Networking
Everything That You Wanted To Know About NetworkingEverything That You Wanted To Know About Networking
Everything That You Wanted To Know About Networking
 
1 project management framework
1 project management framework1 project management framework
1 project management framework
 

Similar a Implementing Dr Demings Quality Philosophy Within An It Area

Demings
DemingsDemings
Demings
mharny
 
Demings
DemingsDemings
Demings
mharny
 
20110208_Implementing_Dr_Demings_Quality_Philosophy.ppt
20110208_Implementing_Dr_Demings_Quality_Philosophy.ppt20110208_Implementing_Dr_Demings_Quality_Philosophy.ppt
20110208_Implementing_Dr_Demings_Quality_Philosophy.ppt
RobertoRoche5
 
qm-presentation-160831131305567777777 4.pdf
qm-presentation-160831131305567777777 4.pdfqm-presentation-160831131305567777777 4.pdf
qm-presentation-160831131305567777777 4.pdf
amna61529
 
Chapter3 demingjurancrosbyphilosophy
Chapter3 demingjurancrosbyphilosophyChapter3 demingjurancrosbyphilosophy
Chapter3 demingjurancrosbyphilosophy
hwilson14889
 
QM-035-TQM
QM-035-TQMQM-035-TQM
QM-035-TQM
handbook
 
New microsoft office word document
New microsoft office word documentNew microsoft office word document
New microsoft office word document
veeresh55
 
Welcome Take a method and try it. If it fails, ad.docx
Welcome Take a method and try it. If it fails, ad.docxWelcome Take a method and try it. If it fails, ad.docx
Welcome Take a method and try it. If it fails, ad.docx
alanfhall8953
 

Similar a Implementing Dr Demings Quality Philosophy Within An It Area (20)

Demings
DemingsDemings
Demings
 
Demings
DemingsDemings
Demings
 
20110208_Implementing_Dr_Demings_Quality_Philosophy.ppt
20110208_Implementing_Dr_Demings_Quality_Philosophy.ppt20110208_Implementing_Dr_Demings_Quality_Philosophy.ppt
20110208_Implementing_Dr_Demings_Quality_Philosophy.ppt
 
CHAPTER 3 TQM.pdf
CHAPTER 3 TQM.pdfCHAPTER 3 TQM.pdf
CHAPTER 3 TQM.pdf
 
Feedback from the frontlines
Feedback from the frontlinesFeedback from the frontlines
Feedback from the frontlines
 
qm-presentation-160831131305567777777 4.pdf
qm-presentation-160831131305567777777 4.pdfqm-presentation-160831131305567777777 4.pdf
qm-presentation-160831131305567777777 4.pdf
 
Philosophies and Frameworks daniel pirzada
Philosophies and Frameworks daniel pirzadaPhilosophies and Frameworks daniel pirzada
Philosophies and Frameworks daniel pirzada
 
Question 1.1
Question 1.1Question 1.1
Question 1.1
 
Chapter3 demingjurancrosbyphilosophy
Chapter3 demingjurancrosbyphilosophyChapter3 demingjurancrosbyphilosophy
Chapter3 demingjurancrosbyphilosophy
 
Activity1.campaña mejiaandrea
Activity1.campaña mejiaandreaActivity1.campaña mejiaandrea
Activity1.campaña mejiaandrea
 
Authors of quality
Authors of quality Authors of quality
Authors of quality
 
Quality management
Quality managementQuality management
Quality management
 
QM-035-TQM
QM-035-TQMQM-035-TQM
QM-035-TQM
 
Tqm 21
Tqm 21Tqm 21
Tqm 21
 
New microsoft office word document
New microsoft office word documentNew microsoft office word document
New microsoft office word document
 
Anatomy of Strategic Quality Managment
Anatomy of Strategic Quality ManagmentAnatomy of Strategic Quality Managment
Anatomy of Strategic Quality Managment
 
Welcome Take a method and try it. If it fails, ad.docx
Welcome Take a method and try it. If it fails, ad.docxWelcome Take a method and try it. If it fails, ad.docx
Welcome Take a method and try it. If it fails, ad.docx
 
Unit iii
Unit iiiUnit iii
Unit iii
 
Agile Practices and Design Thinking.pptx
Agile Practices and Design Thinking.pptxAgile Practices and Design Thinking.pptx
Agile Practices and Design Thinking.pptx
 
TQM UNIT I.pdf
TQM UNIT I.pdfTQM UNIT I.pdf
TQM UNIT I.pdf
 

Último

GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
dollysharma2066
 
Becoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette ThompsonBecoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette Thompson
PPMA - Public Sector People Managers' Association
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
alinstan901
 
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTECAbortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Riyadh +966572737505 get cytotec
 
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
Delhi Call girls
 

Último (20)

GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
 
Becoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette ThompsonBecoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette Thompson
 
Disrupt or be Disrupted - Kirk Vallis.pdf
Disrupt or be Disrupted - Kirk Vallis.pdfDisrupt or be Disrupted - Kirk Vallis.pdf
Disrupt or be Disrupted - Kirk Vallis.pdf
 
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote SpeakerLeadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
 
LoveLocalGov - Chris Twigg, Inner Circle
LoveLocalGov - Chris Twigg, Inner CircleLoveLocalGov - Chris Twigg, Inner Circle
LoveLocalGov - Chris Twigg, Inner Circle
 
Empowering Local Government Frontline Services - Mo Baines.pdf
Empowering Local Government Frontline Services - Mo Baines.pdfEmpowering Local Government Frontline Services - Mo Baines.pdf
Empowering Local Government Frontline Services - Mo Baines.pdf
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
 
Continuous Improvement Infographics for Learning
Continuous Improvement Infographics for LearningContinuous Improvement Infographics for Learning
Continuous Improvement Infographics for Learning
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptxReviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptx
 
Peak Performance & Resilience - Dr Dorian Dugmore
Peak Performance & Resilience - Dr Dorian DugmorePeak Performance & Resilience - Dr Dorian Dugmore
Peak Performance & Resilience - Dr Dorian Dugmore
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
 
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTECAbortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
 
Discover -CQ Master Class - Rikita Wadhwa.pdf
Discover -CQ Master Class - Rikita Wadhwa.pdfDiscover -CQ Master Class - Rikita Wadhwa.pdf
Discover -CQ Master Class - Rikita Wadhwa.pdf
 
internal analysis on strategic management
internal analysis on strategic managementinternal analysis on strategic management
internal analysis on strategic management
 
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
 
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
 
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptxIntro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
 
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdfImagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
 
Continuous Improvement Posters for Learning
Continuous Improvement Posters for LearningContinuous Improvement Posters for Learning
Continuous Improvement Posters for Learning
 

Implementing Dr Demings Quality Philosophy Within An It Area

  • 1. Dr. W. Edwards Deming and Quality Management Implementing Dr. Deming’s Quality Management Philosophy within an IT Department Presented by Mark Troncone, MBA, PMP ®
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.