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ON HUMAN ELICITING
WHAT YOU NEED 24/7



PAST INACTIVE     PRESENT ACTIVE       FUTURE PROACTIVE


    DATA            INFORMATION         INTELLIGENCE




 HISTORY           NEWS                  IDEAS
 FILES             CURRENT AWARENESS     INTENTIONS
 BOOKS             EVENTS                INNOVATIONS
 REPORTS           CHATROOMS             TRENDS


 able2act.com      silobreaker.com       infosphere.com
BUILD ON INTELLIGENCE
PREPARATIONS


Background and screening – select

Ways of establishing contact – attitude

Assistant

Take your time

Template and q
   p         questions

Documentation

Local

Purpose and goal
REACTIONS




Embracing

Hiding
  d

Dominating

Attacking
FRUSTRATION




Short comings

Threatened social position

Loss

Entrapment
CREATE HARMONY



Take h initiative!
T k the i i i i !

Create a relation!

No prejudice!

Never judge or make statements!

Play the role given!

Never use irony!
SHORT QUESTION = LONG ANSWER




Interview template

Diverting questions
                      GUIDING QUESTIONS

Repeated questions    NEGATIVE QUESTIONS

                      DOUBBLE QUESTIONS
Masked questions

Direct questions
TO REPHRASE AND BOUNCE BACK




Shows understanding

Elaborates

Clarifies for assistant

Enhances the memory

Mitigation of misunderstandings
TO LISTEN




Introvert listening

Wishful listening

Assumptions converted into facts

Lack of empathy and understanding
for the source
REMEMBER




Separate facts from attitudes

No abstractions

Analyze assumptions

Separate symptoms from illness

Notice what is left out
HANDLING A LIAR

We know it all...

Rapid fire

Pride and ego

Silence

Projection

Give
Gi away the initiative
        th i iti ti

Subliminal threats

Biography

Dividing
ANALYSIS



1.    Optimal interview situation?
2.    Methods used?
3.    Bad perception conditions?
4.    Wishful thinking or facts?
5.
5     Proven trustworthy?
      P       tt      th ?
6.    Time span?
7.
7     Motives and relations?
8.    Memory functionality?
9.    Primary or secondary information?
10.   Disinformation?
SUSPECT DISINFORMATION WHEN




Everything corresponds with your intelligence needs

     All sources are telling you the same story

  There is no motive for the source to inform you

  The information is hard to access for the source
TAILORED COMMUNICATION

                   FACTS




QUESTION


                                    STATEMENT




                  FEELINGS
ANALYTICAL


Build on their principles

HOW

Be precise

Show respect for their knowledge

Avoiding as a stress behavior

Evidence and facts
ACTION ORIENTED



Show respect for their influence

Be efficient

Build on their methods and conclusions

WHAT

Domination as a stress behavior

Decides on alternatives
SECURITY SEEKER


Show approval
Sh          l

Be cooperative

Show respect for their feelings and relations

WHY

Likely to play martyr

Guarantees and services
EXPRESSIONIST



Appreciates honest commendation

Be interesting

Show respect for their vision and intuition

WHO

Attack as a stress behavior

References
COMMON MISTAKES


Body language

Text focus

Inability to cope
with surprises

Exaggeration

Falling back

Stereotypes

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20081221 Human Eliciting & OSINT