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Digital marketing
head-first
Part 1: Marketing your organisation



@precedentau   #PrecSem
Digital marketing
head-first
Part 1: Marketing your organisation



@precedentcomms   #PrecSem
digital marketing done right




@precedentcomms   #PrecSem
digital marketing must match your
individual problems and culture
because without a custom fit, you’re
missing the point.

@precedentcomms   #PrecSem
individual problems and culture
because without a custom fit, you are
missing the point.

@precedentcomms   #PrecSem
“Why doesn’t our site work
 on my new iPad? We should
 really make an app.”

@precedentcomms   #PrecSem
“Why doesn’t our site work
 on my new iPad? We should
 really make an app.”

@precedentcomms   #PrecSem
“Big brands get to do all the
 adventurous stuff online.
 Others can barely tweet.”

@precedentcomms   #PrecSem
“Big brands get to do all the
 adventurous stuff offline.
 The web follows after.”

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
four tactics to victory




@precedentcomms   #PrecSem
Tactic 1: SEO
 Long-term influence
 and growth. Great effort
 with great effect.

@precedentcomms   #PrecSem
Tactic 1: SEO
 Long-term influence
 and growth. Great effort
 with great effect.

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Tactic 2: Social Media
 Win hearts and minds.
 Small effort for short
 lived effects.

@precedentcomms   #PrecSem
Tactic 2: Social Media
 Win hearts and minds.
 Small effort for short
 lived effects.

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Tactic 3: PPC advertising
 Needed for aggressive SEO
 invasions. Targeted for
 focused, short-term wins.

@precedentcomms   #PrecSem
Tactic 3: PPC advertising
 Needed for aggressive SEO
 invasions. Targeted for
 focused, short-term wins.

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
- Product Listing Ads
 - Click to Call Ads
 - Bottom of Page Ads
 - Mega Site Links
 - Social Ad Extensions
 -Remarketing
 - Map/Location Ad Extensions
 - Chat Ads
 - Email Ads




@precedentcomms   #PrecSem
Tactic 4: Email marketing
 Squeeze existing users.
 So targeted you can see
 the whites of their eyes.

@precedentcomms   #PrecSem
Tactic 4: Email marketing
 Squeeze existing users.
 So targeted you can see
 the whites of their eyes.

@precedentcomms   #PrecSem
digital marketing must match your
individual problems and culture
because without a custom fit, you’re
missing the point.

@precedentcomms   #PrecSem
digital marketing must match your
individual problems and culture
because without a custom fit, you are
missing the point.

@precedentcomms   #PrecSem
Military strategy
 “Forewarned, forearmed;
 to be prepared is half
 the victory.”

@precedentcomms   #PrecSem
Tactic 1: SEO
 Long-term influence
 and growth. Great effort
 with great effect.

@precedentcomms   #PrecSem
SEO
 SEO missions
  “People know us for x but not y.”
  “Certain people don’t know us.”
  “People go to competitors.”
  “No one knows us. We’re so alone.”

@precedentcomms   #PrecSem
Audience SEO missions
 Tactic 1:we drive more traffic to
 “How do SEO
  the website?”
  “How do we raise the profile of our
  podcasts on iTunes U?”

@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
SEO results
 Tactic 1: SEO for all top
 Top search result
  animal related key phrases
  Nearly 13 million views for
  the cost of one email

@precedentcomms   #PrecSem
Audience SEO missions
 Tactic 1:we drive more traffic to
 “How do SEO
  the website?”




@precedentcomms   #PrecSem
Audience SEO missions
 Tactic 1:we raise the profile of our
 “How do SEO
  podcasts on iTunes U?”




@precedentcomms   #PrecSem
Tactic 2: Social Media
 Win hearts and minds.
 Small effort for short
 lived effects.

@precedentcomms   #PrecSem
Social media missions
  “People don’t know us enough.”
 Tactic 1: SEO
  “People don’t use us enough.”
  “Our audiences need to meet.”
  “Our audience don’t work for us.”

@precedentcomms   #PrecSem
Audience Social media missions
  “We could provide daily advice.”
 Tactic 1: SEO
  “Members don’t use all the benefits.”
  “Members can swap advice.”
  “They should refer their colleagues.”

@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Social media result
 Tactic 1: SEO
 Lloyds: Better security, customer
  satisfaction & efficiency
  ASOS: 1.7 million VERY
  active ambassadors

@precedentcomms   #PrecSem
Social media result
 Tactic 1: SEO
 Lloyds: Better security, customer
  satisfaction & efficiency
  ASOS: 1.7 million VERY
  active ambassadors

@precedentcomms   #PrecSem
Tactic 3: PPC advertising
 Needed for aggressive SEO
 invasions. Targeted for
 focused, short-term wins.

@precedentcomms   #PrecSem
PPC missions
  “We’re about to do a launch.”
 Tactic 1: SEO
  “We’ve got a market to fill.”
  “We need aggressive SEO.”
  “We have a specific problem.”

@precedentcomms   #PrecSem
Audience PPC missions
  “How do we recruit new members?”
 Tactic 1: SEO
  “How do we increase our
  fundraising with paid advertising?”



@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
PPC results
 Tactic 1: SEO sites
 415 participating
  36 million impressions
  300% increase in donations
  compared to same period

@precedentcomms   #PrecSem
PPC results
 Tactic 1: SEO sites
 415 participating
  36 million impressions
  300% increase in donations
  compared to same period

@precedentcomms   #PrecSem
Tactic 4: Email marketing
 Squeeze existing users.
 So targeted you can see
 the whites of their eyes.

@precedentcomms   #PrecSem
Email missions
 “There are so many things
 Tactic 1: SEO
 our customers could be doing!”
  “There are so many things
  our customers should know!”


@precedentcomms   #PrecSem
Audience Email missions
  “How do we get people to renew
 Tactic 1: SEO
  their subscription?”
  “Our email CTR is really low. How
  do we make them more interesting?”

@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Email results
 Tacticincrease in site
 400% 1: SEO
  visits during Alzheimer’s
  Awareness Month.



@precedentcomms   #PrecSem
Email results
 Tacticincrease in site
 400% 1: SEO
  visits during Alzheimer’s
  Awareness Month.



@precedentcomms   #PrecSem
digital marketing must match your
individual problems and culture
because without a custom fit, you’re
missing the point.

@precedentcomms   #PrecSem
digital marketing can match your
individual problems and culture
because it’s designed to be custom fit.


@precedentcomms   #PrecSem
end of part 1




@precedentcomms   #PrecSem
Digital marketing
head-first
Part 2: Creating integrated campaigns




@precedentau   #PrecSem
campaigns done right




@precedentau   #PrecSem
campaigns are the only way to market
digitally because without targeting
you’re just paying to spam.


@precedentau   #PrecSem
campaigns are the way to market
digitally because without targeting
you’re just paying to spam.


@precedentau   #PrecSem
It’s 2011 and the question is:
 How do you market to this?




@precedentau   #PrecSem
@precedentau #PrecSem
@precedentcomms #PrecSem
@precedentau #PrecSem
@precedentcomms #PrecSem
The landscape, audience,
 proposition – everything had
 changed.



@precedentau   #PrecSem
Cardiff University had to change
 its strategy and fast, or risk
 the greatest losses.



@precedentau   #PrecSem
Strategy without tactics is
      the slowest route to victory.
      Tactics without strategy is
      the noise before defeat.
                   Sun Tzu, Art of War




@precedentau   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentau   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentau   #PrecSem
The Mission:
      Who is your target
      and what is your
      objective?



@precedentau   #PrecSem
@precedentau   #PrecSem
@precedentau   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentau   #PrecSem
The Climate:
      What’s the competitive
      landscape? What’s the
      behaviour of the
      target users?

@precedentau   #PrecSem
@precedentau   #PrecSem
@precedentau   #PrecSem
@precedentau   #PrecSem
@precedentau   #PrecSem
@precedentau   #PrecSem
@precedentau   #PrecSem
@precedentau   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentau   #PrecSem
The Ground:
      Is the territory familiar?
      Is it familiar to the
      competition?



@precedentau   #PrecSem
@precedentau   #PrecSem
@precedentau   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentau   #PrecSem
The Leadership:
      How will it be managed?
      Who will plan and
      carry out actions?



@precedentau   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentcomms   #PrecSem
The Method:
      What tactics will be
      used and why?
      How will you handle
      the response?

@precedentcomms   #PrecSem
The Method:
 Which tactics will be used?
 How will they be planned
 and implemented?
@precedentcomms   #PrecSem
The Method:
 Which tactics will be used?
 How will they be planned
 and implemented?
@precedentcomms   #PrecSem
@precedentau   #PrecSem
@precedentau #PrecSem
@precedentau   #PrecSem
It’s 2012 and the question is:
 Did it work?




@precedentau #PrecSem
UK-wide press coverage
 and celebrity endorsement.




@precedentau   #PrecSem
Over 1200 subscribers actively
 engaged on Facebook.




@precedentau #PrecSem
UK application decline: 7 per cent
 Cardiff University: 4 per cent
 (despite predictions we’d be hit
 harder than any other institute)



@precedentau   #PrecSem
THRIVE is now the permanent
 UG recruitment brand (and the
 Schools are all on-board!)




@precedentau   #PrecSem
The Method:
   Which tactics will be used?
   How will they be planned
   and implemented?

@precedentau   #PrecSem
@precedentau   #PrecSem
campaigns are the only way to market
digitally because without targeting
you’re just paying to spam.


@precedentau   #PrecSem
campaigns are the only way to market
digitally because with targeting you
can target and adapt.


@precedentau #PrecSem
So, what is user experience (UX)?


  How a person feels about using a product, system or service




@precedentau #PrecSem
UX is not ...

  Just about interface design
  Just about usability
  Just about your users
  Just about technology
  Just about content




@precedentau #PrecSem
Visibility




                 Reputation                Orientation




                  Retention                Interaction




                              Extension




@precedentau #PrecSem
what’s your next digital marketing
mission?




@precedentcomms   #PrecSem
man your next digital marketing
mission




@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau   #PrecSem
80 experts
                                strategy & research
                        branding & communications
 digital marketing must match your
                                user centred design
                             development & hosting
 individual problems and culture  digital marketing

 because without a custom fit, you are
 missing the point.
@precedentau #PrecSem
6 sectors
                          membership
 digital marketing must match your
                           government
                             education
 individual problems and culture health
                          not for profit
 because without a custom fit, you are
                           destinations

 missing the point.
@precedentau   #PrecSem
5 offices
                          Melbourne
                               Perth
 digital marketing must match your
                             London
                          Edinburgh
 individual problems and culture
                             Cardiff

 because without a custom, you are
 missing the point.
@precedentau   #PrecSem
22 years
                        experience
                           quality
 digital marketing must match your
                          stability
                           loyalty
 individual problems and culture
                            results

 because without a custom fit, you are
 missing the point.
@precedentau #PrecSem
@precedentau #PrecSem
Find our Precedent group   @Precedentau for industry
      on LinkedIn to find out    trends, tips, seminar info
      more about our seminars,   and other insider stuff and
 digital marketing must match your
      share ideas and quiz the
      Precedent team.
                                 tweet today with #PrecSem.

 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentau   #PrecSem

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Digital Marketing Head-first - Dive in like a pro

Notas del editor

  1. These are some of the social media problems our clients have come to us with – I’m sure some of them will resonate with some of you
  2. (Without any media spend whatsoever)
  3. Or this…
  4. So, starting out with the mission.
  5. That’s where we come in!
  6. So we should now have a few minutes available for any more questions you’d like to throw at us, or if you’d prefer to have a private chat we can certainly do that afterwards.TAKE QUESTIONSAny more? No, well in that case, we just have one more small thing to ask of you before you head off for the day – on your seats there are some feedback forms and we’d really appreciate it if you’d take a few minutes to fill them in...We genuinely do review them after each seminar and use the feedback to improve future ones. So it’s immensely valuable.