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2013-2014

Student Employment Handbook

CAMPUSRECREATION
At The Weary Center
The Best Job On Campus!
2013 – 2014
Campus Rec Quick Hits
General Employment
Information
Begins on Page 5

How To | Information Related
To How To Do Your Job
Begins on Page 15

Emergency | Fire, Tornado
and other emergencies
Begins on Page 51
The Weary Center for Health & Fitness exists to advance the mission of
Nebraska Wesleyan University to promote intellectual and personal growth
within the context of a liberal arts education and in an environment of
Christian concern. The Weary Center contributes to the health and
wellness of students as well as other members of the Nebraska Wesleyan
Community through support of academic programs, intercollegiate
competition, organized intramural sports, and open recreation and exercise.
Additionally, the Weary Center offers experiences that enrich the lives of
NWU students, faculty and staff through excellence in facilities, fitness,
sport and play. We are committed to fostering leaders, encouraging lifelong healthy lifestyles and developing healthy relationships.

Injury Information
Begins on Page 57

****************************
A more detailed table of contents can be
found on page 2

STAY UP TO DATE

http://weary.nebrwesleyan.edu
Stay up to date with everything going on at the Weary Center.

Search: NWU
Campus Recreation

Employees and users can use these resources to help stay up to
date with scheduled hours, fitness classes and much more!

Search:
@wearycenter
TABLEOFCONTENTS
- The Journey of the Open Rec Staff Handbook -

Page 3
Page 4
Page 5
Page 7
Page 8
Page 15
Page 27
Page 28
Page 29
Page 30
Page 32
Page 33
Page 34
Page 35
Page 38
Page 39
Page 40
Page 41
Page 42
Page 43
Page 44
Page 45
Page 46
Page 47
Page 48

Page 51
Page 52
Page 53
Page 54
Page 54
Page 54
Page 55
Page 55
Page 55

Student Learning Outcomes
The Best Job On Campus
Job Descriptions
Expectations
General Employment Information
The Front Desk
The Cardio Room
Knight Field House
The Aerobics Room
The Weight Room & Circuit Room
The Racquetball Courts
The Swimming Pool
Snyder Arena
Cleaning
Attendance & No Show Coverage Policy
The 10 Point System
Family Time
Guest Policy
Lockers, Locks & Towels
Snow Day Information
Incident & Ejection Policies
Equipment Repair & Maintenance Policies
Customer Services
Conflict Management
General Facility Policies
Page 49 Aerobic Room Policies
Page 49 Cardio Room Policies
Page 50 Knight Field House Policies
Page 50 Racquetball Court Policies
Page 50 Weight & Circuit Room Policies
Emergency Procedures Overview
Fire Procedures
Tornado Warning Procedures
Theft
Power Failure
Bomb Threat
Active Shooter
Suspicious Persons
Suicide

2 Best Job On Campus

Page 56 Emergencies | How To Handle Them
Page 57 Burns
Page 57 Chest Pains
Page 58 Choking
Page 58 Diabetes
Page 59 Fainting
Page 59 Head, Neck & Back Injury
Page 60 Heat & Cold Exposure
Page 61 Insect Stings & Bites
Page 62 Seizures
Page 63 Shock
Page 64 Sprains, Strains & Dislocations
Page 64 Appendix 1 - Pool Emergency
Page 65 Appendix 2 - Public Relations Emergency
STUDENT
LEARNING OUTCOMES
The student employment program at the Weary Center provides student employees with real-world learning opportunities
through work experiences. In this program students have the opportunity to grow into leadership positions while getting a
more meaningful experience than what many graduate students across the country receive. Through these experiences we
believe the following learning outcomes occur:

Be involved
community
citizens

Develop a
sense of self
worth

Make healthy
lifestyle
choices

Develop
personal
responsility

Understand
and respect
diversity

Develop	
  
leadership

Develop
healthy
relationships

Through these student-learning outcomes, we believe that our student employment model is one of the best in the country.
What keeps this model strong from year to year is the student ownership of the program. Students are given opportunities
to be involved with policy formation, creating procedures and other administrative tasks. The student leaders in each area of
employment are responsible for selecting whom they would like to elevate into leadership positions. This helps keep
everyone accountable to each other and has worked extremely well for a number of years.

Best Job On Campus

3
The Best Job On Campus!
A job at the Weary Center is often referred to as “the best job on campus.” Some former employees were nice enough to
write a “testimonial” about their experiences.
Working at the Weary Center was definitely fun and entertaining every night. Being a BS provided me with great
leadership experiences and conflict management skills I still look back to and use today. The Weary was a great place to
work; definitely the best job on campus!
-Kyle Bown, Building Supervisor
May 2009 Graduate
Working at the Weary is one of the things I miss most about college. It was where I met some of my closest friends at
Wesleyan. Most of the university uses the Weary, at least at some point, so you have the opportunity to interact with a lot
of different people while getting the chance to make some money and get great work experience you can put on a resume. I
know that my work in open rec, especially as a building supervisor, helped me get to where I am today. Take your job
seriously and you'll learn a lot and have a great time doing it.
-Amy Stratbucker, Building Supervisor
May 2009 Graduate
It was a great place to work because I learned how to be a leader. I became a BS for the second semester of my freshman
year, so I was pretty young to be telling huge football players they needed their ID or had to leave. The amount of
responsibility that comes from being in charge of a huge building can be scary, but it taught me how to work well with
others. I met so many people through this job and have remained close with them. You become really close with your coworkers and those that use the Weary. I learned so many valuable skills like how to deal with conflict, how to problem
solve, responsibility and teamwork. The best compliment I've ever received came from Nancy Hansen. There was tornado
one night in Lincoln when I was BSing and the building was full of users, a little kids football camp, a cheer camp and
plenty of parents and coaches. She told me there was no one better that she would have wanted to be in charge to handle
that situation. Everything I learned at the Weary prepared me for the real world in a way that classes couldn't. It was real
life experience that gave me the skills I needed to get a job. I looked forward to working because it was a chance to see my
friends and earn some money.
-Carrie Heiser, Building Supervisor
December 2008 Graduate
Most former employees look back at their experiences at the Weary fondly. While they may not have realized it at the time,
the experience they gained while at the Weary Center has proven useful in their lives after NWU. One of the goals of the
student employment program at the Weary Center is to allow students to develop leadership skills and grow as individuals.

4 Best Job On Campus
JOB DESCRIPTION | Area Supervisor

The purpose of the Area Supervisor is to provide quality supervision of
the Weary Center recreation areas at all times during Open Recreation
hours. Due to the inherent risk that exists with all types of physical
activity, the Area Supervisor’s responsibilities are tremendously
important. The Area Supervisors are critical to the safety and security
of the facility and the users within it.
The Area Supervisor provides users a safe atmosphere, promotes
educational awareness of the facilities and equipment, and offers
assistance to users by spotting and answering questions. The Area
Supervisor is responsible for cleaning and maintaining the workout
areas and equipment.

Required Skills/Knowledge:
1. Effective communication skills
2. Pleasant disposition and ability to promote a positive image of Nebraska Wesleyan University
3. Effective teamwork skills
4. Willingness to learn
5. Knowledge of recreational and leisure time activities and skills
General Duties and Responsibilities:
1. Hold current certification in CPR/AED
2. Be knowledgeable of all equipment in assigned area
3. Educate users on Weary Center policies and procedures
4. Enforce Weary Center policies and procedures with all users and other employees
5. Abide by Weary Center policies at all times
6. Complete assigned cleaning and maintenance of equipment
7. Complete all necessary forms
8. Remain alert and attentive to the users in the assigned area at all times
9. Watch for and correct any safety hazards
10. Answer user questions
11. Take attendance once each hour, at the :30 mark
12. Assist the Building Supervisor or Professional Staff as requested

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JOB DESCRIPTION | Building Supervisor
The purpose of the Building Supervisor is to provide quality supervision of the Weary Center during evenings and
weekends. This is a para-professional role held by students who have shown a strong work ethic and dedication to the
Weary Center. Students are nominated to be Building Supervisors as needed by the current staff of Building Supervisors
and Professional Staff. The Building Supervisor is the “eyes and ears” for the professional staff and is ultimately responsible
for the facility and all people, programs and events held within the facility.
The Building Supervisor is responsible for the overall supervision
and safety of the Weary Center, student personnel and programs
while on duty during evenings and on weekends. The Building
Supervisor is responsible for knowing and enforcing all policies,
procedures, rules and regulations.

Required Skills/Knowledge:
1. Effective communication skills
2. Pleasant disposition and ability to promote a positive image of Nebraska Wesleyan University
3. Effective teamwork skills
4. Knowledge of recreation and leisure time activities and skills
5. Willingness to learn
Responsibilities:
1. Hold current certification in CPR/AED
2. Open, close and secure the Weary Center in a timely manner
3. Be knowledgeable of all polices, procedures and aspects of the facility
4. Follow and enforce all policies and procedures with users and staff
5. Provide quality customer service by answering questions, directing users to the answer, problem solving, etc if the
issue is beyond the knowledge of the area supervisor
6. Manage area supervisors
7. Responsible for implementation of all emergency and incident procedures, including documentation.
8. Complete minimum hourly rounds of the facility
9. Be knowledgeable and aware of all activity within the facility
10. Complete, in detail, all daily reports and paperwork
11. Check Area Supervisor cleaning tasks and report it when it is not being completed
12. Assign extra duties to Area Supervisors when appropriate
13. Complete scheduled cleaning.
14. Use assigned keys and fob for their designated use.

6 Best Job On Campus
EXPECTATIONS |

What it means to work at the Weary Center

Your job is very important | Unlike any other student position on campus, you serve the entire university community by
providing a safe and fun place to work out and recreate. The university community includes your peers, faculty and staff,
and a number of community pass holders.
Your job is very flexible | With proper advanced
notice, you can be scheduled to work around your
classes, meetings, athletic events and practices, and
any other time commitments.
Your job provides a great learning environment |
You will acquire and use many skills that you will
take with you into the “real” world after college.
These skills include: customer service, conflict
management, teamwork, organizational skills,
management and supervisor skills. You will also gain
specific knowledge of how a recreation center
operates and what is needed to make it operate well.
Your job is fun | Participants come to the Weary
Center to have a good time. You can enhance this by
having a good time yourself. You have many
opportunities to socialize with your peers while doing
your job.
The Weary Center recognizes that you are at student.
We will not jeopardize your status as a student with
unreasonable or unjustifiable job demands. Although,
by accepting employment at the Weary Center you
are accepting a commitment for which you are responsible. As an employee at the Weary Center, your actions are
representative of the department. A positive attitude and professionalism towards users and co-workers contributes greatly
to the overall quality and success of the program. Student employees of the Weary Center must know and perform all
responsibilities related to their job. They are expected to follow and enforce all Weary Center policies and procedures even
when not on duty.
Your on-campus job must play by the rules | You are not allowed to work while you’re scheduled to be in class. Do not,
under any circumstance, skip class to work. You may, however, work if a class has been cancelled or gets out early. If this
occurs and you log time onto your timesheet, you must make a note somewhere on your timesheet that class was cancelled
for that particular day. Failure to make this note will result in not getting paid for those hours.

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Work Schedule | Being On Time
The work schedule for Sunday-Friday is completed prior to each semester. All
employees will be required to submit an availability form prior to the work
schedule being created. Saturdays will consist of a randomly rotated schedule
and will be assigned at the same time as the regular work schedule. All
supervisors should expect to work between 1-3 Saturday shifts each semester.

Be On Time | It importance of being to work on time cannot be
emphasized enough. Employees are expected to be in their assigned area and
ready to work at the scheduled time. For example, an employee scheduled to
work at 8:00 pm is expected to be in his/her area at 8:00 pm, not working in
the door at that time.
When the work schedule is created, every effort will be made to avoid
situations where the employee is scheduled up until he/she has a class.
However, there are two scenarios where you may be scheduled to work
immediately before or oafter a class.
Scenario #1 (scheduled to work immediately before class):
*You work from 9:00am-11:00am &
*You have class at 11:00am
Clearly, it’s not realistic to be expected to be in your assigned area at 10:59am
and then make it to class across campus for class just one minute later.
However, there may be times where this type of conflict is unavoidable when
filling the work schedule. If your schedule has this type of conflict, it is
expected of the employee to do the following:
1.

2.

Look at the work schedule to see who comes in after you. Talk to this
person (or persons) and see if he/she can arrive 10 minutes early so
that you can leave for class. If this person can arrive early, simply leave
as soon as he/she arrives to take your place.
If, after talking with everyone that comes in for the next hour, no one
is able to come in early for you, contact your direct supervisor. It may
be possible to make other arrangements.

If you have a situation when you absolutely must leave for class but the next
supervisor has not yet arrived, call your direct supervisor. If you cannot reach
him/her, leave a voicemail on his/her office phone. This will demonstrate that
you were attempting to meet your employment obligations and that you did
not simply leave your area unstaffed.

WORK SCHEDULE
TIMELINE
Fall Semester Work Schedule
• Availability Forms due in May
• Work schedule created first week
of August

Winter Break Work Schedule
• Availability forms due first week
of December
• Work schedule created second
week of December
• Working over winter break is
voluntary

Spring Semester Work Schedule
• Availability forms due second
week of December
• Work schedule created during
third week of December

Summer Break Work Schedule
• Availability forms due during first
week of May
• Work schedule created during
second week of May
• Working over summer break is
voluntary
*These descriptions serve as a basic
timeline. The timing of the work schedule
being created may adjust depending on the
academic year.

Scenario #2 (scheduled to work immediately after class):
*You have class from 9:00am-10:00am &
*You work from 10:00am-12:00pm
In this situation, it’s important you get to the Weary Center in a timely manner. In fact, someone may be waiting for you to
arrive so that he/she can get to class. Please extend this courtesy to your fellow employees. Once you get out of class, get to
your scheduled shift.
This would not be a time to check your student mailbox or meet with a professor. If you’re scheduled to work, it’s
imperative you report for your shift on time.

8 Best Job On Campus
Finding A Substitute
If an employee is unable to work a scheduled shift, it is his or her responsibility to find a qualified substitute for the shift.
There are a number of ways an employee can go about finding a substitute for a shift:
•

Group Email | All recreation employees will be a part of a Google email group that will allow an email sent to one
address to be seen by everyone on the staff. This method for finding a sub can be very effective, however, if the
timeframe for finding a sub is small, there are other, more-effective ways at the employee’s disposal.
Group email address: wcopenrec@googlegroups.com

*You must be a member of the group to send an
email to the group. If you receive a rejection reply
to your email, contact your direct supervisor. You
may need to be added to the group.

•

Phone | All recreation employees will be given a staff phone list with everyone’s phone number. If an employee is
looking for a sub and the email method hasn’t worked, the employee is expected to call everyone on the list if
needed.

•

Face-to-Face | Face to face interaction can be one of the most effective ways for employees to find substitutes.
The downside of this is that you may not know where another person is at any given time.

If, after speaking to everyone on the staff, no one is able to take the employee’s shift, that employee should contact their
direct supervisor at least one day in advance. At that point, the employee and his/her supervisor will discuss the possibility
of other arrangements being made.

*************************************************************************************
Once you’ve found someone to agree to work for you, there’s still one important step to follow: fill out a sub card.
New for 2013-2014: a sub card must be filled out for EVERY shift that is worked by someone other than you.
Sub cards can be found at the Front Desk. A sub card essentially serves as a contract between two employees. Once both
parties have signed the sub card, that shift is then officially the substitute’s responsibility. If no sub card is filled out and no
one arrives for the shift in question, then the responsibility of the shift lies with the original employee. If a sub card is filled
out and the substitute does not show up, then the substitute is responsible for that shift.
Sub cards eliminate the “he said, she said” of people subbing for other people. Sub cards provide written proof that someone
agreed to work for you.
*************************************************************************************

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9
Personal Crisis Procedure
In reference to employment at the Weary Center a personal crisis shall be defined as any circumstance that prevents an
employee from fulfilling his/her scheduled duties and responsibilities.
The following are examples of a legitimate personal crisis:
• Car accident
• Death in the family
• Medical Emergency
The following are examples that would not be considered legitimate personal crises:
• Going home to watch a brother or sister perform in a sporting event
• A birthday party
• Studying for an exam or writing a paper
• Group meeting
• Competing in an athletic competition
Regardless of a legitimate/non-legitimate reason, points will be assessed in accordance with the 10 Point System; however,
it will be documented as a personal crisis and will be taken into consideration if any other 10 Point System infractions
occur. If the employee feels their circumstances are out of their control, he/she should contact their direct supervisor so that
the personal crisis can be documented accordingly.
Employees should following this procedure in the case of a legitimate person crisis in order to ensure that their shift(s) get
covered:
1.

Call the Weary Center front desk immediately after the personal crisis arises (402.465.2172). Give the front desk
supervisor your name, the personal crisis you are experiencing, and the hours that you are scheduled to work and
will be unavailable to work due to the personal crisis. After this is completed or if the Weary Center is not open,
move to step #2. Do not leave a message at the front desk.
At this point, the front desk supervisor should call their direct supervisor to pass along this information.

2.

Call your direct supervisor (402.465.7504). Give your name, the personal crisis you are experiencing, and the hours
that you are scheduled to work and will be unavailable to work due to the personal crisis. If you speak with your
direct supervisor directly, you are done. If you do not, leave a voicemail with all of the pertinent information. If
necessary, your supervisor may need to return the call for more information.

The purpose of the Personal Crisis Procedure is to:
•

Know which shifts are in need to be filled due to the personal crisis (in these situations, the professional staff will
assume the responsibility of filling the hours)

•

Allow the employee the time away from work to handle the crisis

*************************************************************************************

10 Best Job On Campus
Illnesses and Sick Days
Everyone gets sick. Whether it’s a cold, the flu or food poisoning, it’s reasonable to think that everyone will get sick at one
point of another. With that in mind, it’s important everyone know what their options are if they’re feeling under the
weather.
<> Unless circumstances are dire (i.e. you’re hospitalized), you still have a responsibility to try to find a substitute (see:
section on finding a substitute). You must still be prepared to contact everyone on the staff if needed. While it’s certainly
understandable that you may not feel up to making an effort to find someone to work for you, you still must try.
If you’ve exhausted every option above and you know that you will still not be at work, follow these steps:
<1.> Contact the professional staff (402) 465-7504 to let him know that you will not be at your scheduled shift (be sure to
inform him where you are scheduled and for how long). Leave a voicemail if not able to get ahold of the person on the
phone. Proceed to step 2.
<2.> Contact the Front Desk (402) 465-2172 and let the supervisor
know that you will not be at your scheduled shift (be sure to inform
the supervisor where you are scheduled and for how long). If during
an evening or a weekend, ask to speak with the Building Supervisor.
If for some reason you are unable to get a hold of anyone, continue
this step until you do (if calling before the facility opens, call back
once the facility opens).
The Front Desk Supervisor will then make a note on the Duty Log
that the “sick” supervisor will not be at his/her shift.
Each supervisor will get one (1) sick day per semester without points
being assessed in accordance with the 10 Point System##.
##

Some illnesses may take more than just one day to recover from.
Any situations where employees must miss multiple days will be
handled on a case-by-case basis.

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11
Dress Code | Look The Part
All employees are expected to wear their STAFF shirt
and nametag at all times while on duty. Not only will it
make everyone on the staff look more professional, but
it also makes it clear who the employees are in case any
users have any questions.
Employees should not wear their staff shirt at any of
the time. Employees are responsible for keeping their
shirts neat and clean.
Employees will be provided with one shirt and one
nametag. Additional shirts and nametags are available
for a small fee.
Nametags will be re-used and must be returned at the
completion of an employee’s employment.
Neat and clean casual pants or shorts are acceptable to
wear with the following exceptions:
No…
•
•

•
•
•

Cut off pants or shorts
Pants/shorts that do not go high enough on
the employee’s waist to cover your underwear
(in other words: no sagging)
Vulgar or distasteful advertisements
Sandals
Hats

All employees must wear closed-toe shoes. This is for the employee’s safety and also sets a good example for users, who are
also required to wear closed-toe shoes.

12 Best Job On Campus
Timesheets and Payday
Each employee is responsible for his/her timesheet. Failure to record hours
onto a timesheet may result in not being paid for unrecorded hours.
•

Timesheets are located in the timesheet binder at the front desk.

•

Each payroll period begins on the 16th of the month and runs through
the 15th of the following month.

•

Student payday will occur on the last working day of each month. If
the last day of the month occurs on a weekend or a holiday, student
payroll will go through on the working day prior to that.

Payroll Information
In order for students to be paid for oncampus positions, all appropriate payroll
forms must be completed.
1. W-4 Form
2. I-9 Form
3. Direct Deposit Authorization Form

•

Nebraska Wesleyan University uses direct deposit to pay all
employees. Pay notices are available to view and print through
WebAdvisor.

•

Employees should record their hours at the completion of each shift.
Employee should not fill in times before the work has been
completed. Timesheets should not be removed from the front desk
area.

•

Any hours not recorded onto a timesheet may result in not being
paid.

•

Employees should round off the number of hours worked to the
nearest quarter (0.25) hour in decimal form.
o ¼ hour = .25
o ½ hour = .50
o ¾ hour = .75
o Employees should not write in any other times other than
those rounded to the quarter hour (example: do not write in
7:00pm – 8:05pm).

•

Timesheets will be collected at the end of the day on the 15th of each month.

These forms take approximately 5 minutes
to complete and should be completed with
the employee’s direct supervisor.

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Technology and Homework
Below are the parameters behind what is and isn’t allowed with respect to technology and homework.

Cell Phones
•

•

Cell phone usage by employees while on
duty is prohibited, including the use of nonphone functions such as games, calculator,
calendar, etc.
o EXCEPTION:
Building
Supervisors during evening and
weekend shifts may use their cell
phones for work-related reasons.
For
example:
the
Building
Supervisor is attempting to resolve
a situation from somewhere in the
facility, but needs to talk to a
professional staff member.
o EXCEPTION:
Front
Desk
supervisor may choose to their the
personal cell phone to call a fellow
employee who is not at work (for example, the 2:00pm Cardio Room supervisor does not show up for
work, the Front Desk supervisor may elect to call this person via their own personal cell phone).
Student employees may have their cell phones available in the case of a Wesleyan Alert System message. In the
event of an emergency, it is of the utmost importance that everyone is aware of the situation immediately.
o If a student employee receives a phone call or text message (or any other type of message) while on duty
that is not from the Wesleyan Alert System, it should be ignored until the employee is no longer
working.

Tablets (iPads, Kindles, Nooks, etc)
•
•

Tablet usage by employees while on duty is prohibited, with exception to reading magazines or books.
Do not pretend to be reading while actually using your tablet for something else (like Facebook, Twitter, etc).

Laptops
•

Laptop usage by employees while on duty is prohibited.

Homework
•

NEW FOR 2013-2014: homework is prohibited while working,
with exception to reading (either a paper book or book on a tablet).
Notes, notebooks, worksheets, etc. should be left put away.

It’s important to remember that this is a job. Positions in Open Recreation
are designed to help keep people safe and to provide a customer-service
driven environment – something that’s difficult to do if a supervisor is
engrossed in his/her homework.
Students in other positions on campus are not allowed to study while at
work.

14 Best Job On Campus
The Front Desk
The Front Desk serves as the headquarters for the
Campus Rec program.
The Front Desk has the desk area where users check
into the facility, but also has an “upper” level where the
employee mailboxes can be found.
Employees may use these mailboxes however they see
fit. Some employees keep their staff shirt and nametag
in their mailboxes, where others have kept books and
magazines.
The front desk area also is where student timesheets are
kept, as well as various attendance forms, accident
reports, etc.
***************************************
The Duty Log
One form that is used at the front desk is called The Duty Log. A Duty Log will be used each day that recreation hours are
held. The Duty Log serves as a daily record of what happened that day.
The Duty Log is the employee’s way to document anything that may need some extra attention. It may relate to small
problems or other items that need the professional staff’s attention.
On the front of the duty log is a section titled Employee Check-in. With as many hours as the Weary Center is open over
the course of a day, it’d be realistic for someone to not show up for work and for no one to notice. The check-in section of
the duty log eliminates this possibility.
When arriving for work, all employees should check in (note that this is different than filling out a timesheet). Employees
simply need to write in their initials next to the times and areas they’ll be working for that shift. Employees may check in
for multiple hours at a time for this purpose.
Front Desk Supervisors have the responsibility to check this section of the duty log and initial in the far-right column each
hour. This is to ensure that all areas are covered at al times. If someone has not checked in for work, it is the front desk
supervisor’s responsibility to investigate the absence with a phone call.
Since the front desk phone will only make local calls, front desk supervisors have the following options for calling the
missing employee:
1. Call the person using the calling card at the front desk.
2. Call the person using your personal cell phone (this is an exception where a mobile phone is OK to use while at
work).
3. Call the professional staff’s office to let him/her know that someone is not here for work. The professional staff
can then make the call from his/her office.
If you’re unable to reach the missing person or the professional staff, leave a voicemail on the professional staff’s office
phone.

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15
The Front Desk supervisor is responsible for:
• Checking users into the facility
• Answering the phone
• Checking out equipment
• Monitoring the Resource Scheduler
• Monitoring employee check-in
• Monitoring Snyder Arena, the main lobby, classroom hallway and hall-of-fame hallway
Anyone wishing to participate in Open Recreation or Intramural Sports must present their NWU ID Card or University
Fob to gain admittance to the Weary Center, with the following exceptions:
•

•

Students and faculty attending a scheduled class. The “user” here should indicate where he/she is going and for
what reason. However, if the “user” attempts to walk past the front desk without indicating that he/she is going to
class, stop the person and ask where they are going. Simply ask the person to inform the front desk person the next
time as to avoid any confusion.
In-season athletes attending a scheduled practice. These athletes should also indicate where he/she is going and
for what reason. Again, if the “user” attempts to walk past the front desk without indicating that he/she is going to
practice, stop the person and ask where they are going. Simply ask the person to inform the front desk person the
next time as to avoid any confusion.

The Validation Book
While WebAdvisor is used to check users into the facility (see next page), we also have The Validation Book. This
notebook contains validation list for all students, faculty and staff. It essentially serves as a paper copy of the database that
WebAdvisor uses.
If at any point WebAdvisor isn’t working, the front desk supervisor should reference the validation book to assist in the
checking in of users. In the case of WebAdvisor not working properly and you are using the validation book, users do not
need to sign the Validation book as long as they have their ID or Fob.

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Checking Users Into The Facility
At the front desk computer, open Internet Explorer. Once the web browser loads, you’ll have three different tabs available
to you:
• WebAdvisor | Use to check users into the facility.
• The Resource Scheduler | Use to view what is going on inside the facility and surrounding courts and fields.
• The Campus Recreation (Weary Center) web page | Use as a resource to view additional hours, fitness classes, etc.
Aside from those 3 pages, the computer is configured to block any other web site. Do not attempt to view any other sites
while working the front desk. Checking your email or Facebook can wait until you’re off of work.

WebAdvisor
1. Login to WebAdvisor with
your NWU user name and
password

Campus Recreation Web Page
1. Login with the credentials
located on the computer
monitor.

1. There is no need to login.
This page is for public viewing.

2. Under the Current Students
tab, you should see a link titled
Weary Center Access. Click on
it.

Using WebAdvisor | Once you login to WebAdvisor and click on the Weary Center Access link, you should see a screen
similar to this:

Once you see this screen, be sure to notice the Select a Term box and use the drop-down menu to select the current term.
Note: if you do not select the correct term, users will not check in correctly.

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Once you have selected the correct term, be sure that the cursor is blinking in the “Student ID” field (even if a faculty or
staff member checks in, you’ll still use this field). If the cursor is not blinking in this field, IDs and fobs won’t scan.
When a user approaches the front desk, follow these steps:
1. Say hello. Make eye contact and welcome to the person to the Weary Center.
2. If the user has an ID card, take the ID from the person and swipe the card (the magnetic stripe on the card will
need to face the green light on the card-reader). If the user has a fob, the user will be able to touch their fob to the
fob-reader on the front counter.
3. If the person is given access to use the Weary Center, you’ll see a screen similar to this:

4.
5.

Next, click on the Submit button at the bottom of the screen.
You are now ready to check in the next user!
Note: sometimes there is a short lag in the time you hit submit until the next person can scan his/her ID/fob. If
you need to, ask the next user to wait a moment until the check-in screen reappears.

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6.

Occasionally, the computer will show a user as ACCESS DENIED. If a user is denied access, you’ll see a screen
similar to this:

7.

If the user is denied access, inform the person that the computer is denying them access. DO NOT let allow the
user to enter.
Fill out a WebAdvisor Identification Error Form. Be sure to get the user’s name and write down the exact message
from the computer.
If the user insists that he/she is a student here, simply inform the user that the matter will be investigated, but, in
the meantime, he/she cannot enter the Weary Center.
a. If it’s during the day, you may send any users to visit with your direct supervisor. Sometimes people want
to talk to someone “higher up” than the person sitting downstairs at the front desk.

8.
9.

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What to do if someone just walks past you at the Front Desk:
1. Stop the person. Say, “excuse me, I need you to check in before you enter.”
2. If the person says that they do not have their ID or Fob, see the section on No ID or Fob.
3. If the person enters anyway, even after you’ve asked him/her to stop, ask anyone at the Front Desk to wait for a
moment and follow the person and say again, “excuse me, I need for you to check in before you enter.”
4. If the person still will not provide an ID or Fob, get the person’s name if possible and call the professional staff
person or the building supervisor on duty.
No ID or No Fob | What to do if someone does not have his or her ID or fob:
1. Each semester students, faculty and staff have the ability to sign next to their name in the Validation Book.
2. Users may only sign the Validation Book one time per semester. This is allowed as a measure of “good faith” to
users who may honestly forgot his/her ID or Fob. However, after a user has signed the Validation Book that user
must bring his/her ID or Fob each time thereafter.
3. To have someone sign the Validation Book:
a. Grab the Validation Book from the credenza at the front desk.
b. Ask the user for his/her name. Do not allow the user to look up their own name (in the past, people have
attempted to sign next to someone else’s name).
c. Once you’ve found the user’s name, manually enter their ID number (which can be found in the
Validation Book). Make sure the picture matches the person before you allow him/her to sign. If the
picture does not match, do not allow this person to enter.
d. If the picture matches the person, point out to the person where to sign. Watch the person sign the book
to ensure they are signing next to their own name.
4. If the person has already signed the Validation Book, he or she should not be allowed to enter. It does not matter
if the person is coming in to use the Weight Room, play Intramural Sports, or is your best friend. All users are
only permitted to sign the Validation Book one time per semester.
Note: The Validation Book will not be immediately available at the beginning of each semester. Students have until the
end of the first week of classes to validate, and it generally takes some time after that before the entire list can be populated
in the Registrar’s office and sent to us for our use.

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The Resource Scheduler
With a facility as big as the Weary Center with as many different areas, it’s important to know exactly what is going on in
each area of the facility.
NWU has invested in a web-based interface called the Resource Scheduler. Through this interface, we are able to see
everything that is scheduled in the facility, including classrooms, courts & fields and conference rooms.
Login with the following credentials:
n: wcstu (standing for weary center student)
p: weary4ever

When you’re at the front desk and you open Internet Explorer, one of the tabs that opens by default will be the resource
scheduler. The login screen you’ll see will look like this:

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Using the Resource Scheduler
Once you’re logged into the scheduler, you have the ability to view all of the Weary Center schedules. You do not have the
ability to add events, change events or delete events, so there is no worry about accidentally altering the schedules.
On the left-hand side of the screen you’ll see a gold box that will list all of the different areas inside the facility. Click on a
“facility” (see image below looking at Classroom 106B). If you click on a description with a + sign next to it, you’ll be able
to view multiple areas at once, though depending on which of those you click on, it’s not always very readable when the
schedules display (if you click on one facility at a time, you should have no problems viewing the schedules).
The best way to go about learning how to use the Resource Scheduler is through trial and error. There is no “right” way to
use it, as everyone may find something that works better for him or her.
If you have any questions about the resource scheduler, please feel free to contact the professional staff person.

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The Campus Recreation (Weary Center) Website
The third tab that will automatically open when you open Internet Explorer is to the NWU Campus Recreation website.
You will not need to use the website on a regular basis. The purpose for allowing the front desk supervisor to view the
website is because it may often lead the supervisor to answer certain questions that may arise.
Some general information that can be found on the website (these items are on the menu on the left-hand side):
• Policies
• Bike Checkout Information
• Family Time Information
• Guest Pass Information
• Intramural Sports Information
• Meeting Space Information
• Information about the recreational spaces the Weary Center has to offer
• Frequently asked questions
Other information that can be found on the website (these items will generally be features on the picture that changes every
few seconds)
• Information about our hours, closings, etc
• Fitness Class Information
• Intramural Sports Information
• Other pertinent information
If you scroll to the bottom of this page you’ll see two columns. One is for events and another is for recent news stories.
These may also prove useful for the front desk supervisor to be aware of.

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The Open Rec Blog
The fourth tab that will automatically open when you open Internet Explorer is to the Open Rec Blog. The goal of this
blog is to make certain information readily available to all Open Recreation supervisors. From this site you’ll be able to view
and download a current copy of the work schedule, an employee phone list, as well as see other pertinent information
employees need to be aware of. Staff announcements will also be posted on this page.
http://www.wcopenrec.blogspot.com
Some information on this site is password protected. If prompted for a password, enter: weary into the field and you’ll be
able to access the information.
That page will look something like this.

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Equipment Checkout
Checking Out Equipment
1. NEW FOR 2013-2014: To check out any equipment, users must have their NWU ID Card. The user’s ID will be
kept at the front desk while the item is checked out. This will serve as collateral for the user to return the
equipment. A fob is not acceptable for checking out equipment.
2. Have the user read the checkout form and legibly print their name and write down what they are checking out and
any identification number on the equipment. Make the user then sign their name.
3. Prior to actually handing the equipment to the user, briefly look over the equipment being checked out to make
sure it is in good repair (example: make sure the basketball doesn’t have a hole in it).
4. Hand the user the requested item.
NWU ID Cards are now required for checking out equipment. This will help ensure that all items are returned.
Checking In Equipment
1. Take the item from the user and look it over to make sure it is in good repair.
a. If not, make a note on the Duty Log indicating what was damaged and who was responsible.
2. NEW FOR 2013-2014: Return the user’s ID.
3. Find the user’s name on the checkout sheet and make sure the item number matches.
4. Initial the checkout form and tell the person, “thank you.”
5. Put the item away.
At the end of the day check over the checkout sheets to make sure all items returned were initials as being returned. If not,
check for the item and initial it. If not found, make a note in the Duty Log about the missing item. If a sheet is full and all
items have been initials, throw the checkout sheet away.
Bike Checkout Program | Checking Out A Bike
Additional instructions for checking out a bike can be found in the Bike Checkout Notebook.
1.
2.

3.
4.
5.

6.
7.
8.

9.

A NWU ID Card is required to check out a bike for use. Detailed instructions are available in the Weary on
Wheels notebook located at the Front Desk.
Be sure the user has their NWU ID Card. We will hold this at the Front Desk as collateral. If the user does not
have his/her ID, do not check out a bike to that person. A Fob will not be acceptable in this instance. ID’s can be
stored in the designated drawer at the front desk until the user returns the bike.
Have the user read and sign the Bike Checkout Agreement and Waiver (they’re attached together with a staple).
Bikes are stored in the room directly adjacent to the Front Desk. Each bike will have a bag attached to it for the
storage of a lock.
Look over the bike to make sure it is in good repair. You should also have the user stand over the bike to make
sure they are tall enough to handle that particular bike. The user should be able to straddle the bike and have at
least one inch of space between the bike and the user’s crotch.
Give the user a bike helmet (required) and have the user try on the helmet. It should fit on the users head without
being too big or too small.
Give the user the appropriate key to match that bike’s number. This is so that the user may lock up the bike if
he/she needs to leave it unattended for any reason.
Inform the user of when the bike needs to be returned. Bikes can be checked out for up to four (4) hours at a time,
however, they must be returned before it is dark outside or 30 minutes before the Weary Center closes (for
example, since the Weary Center closes at 7:00pm on Fridays the bike must be returned by 6:30pm).
Once the user has everything he/she needs, fill out the Bike Checkout Log using the information provided by the
user on the Bike Checkout Agreement (this log is filled out by the employee, not the user). The Bike Checkout
Log is very similar to the equipment checkout log, but this is used exclusively for bike checkout.

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Checking In A Bike
1. Take all items back and look over them to make sure they are in good repair. If not, be sure to fill out a Bike
Maintenance Form (found in the Bike Checkout Notebook). A fee may be assessed to the user depending on the
damage.
2. Be sure to check the bike back in on the Bike Checkout Log and circle the appropriate option as to the results of
your bike inspection. Be sure to also initial the Bike Checkout Log.
3. Return the user’s ID card. Tell the user, “thank you.”
4. Return all equipment to their original locations.
Lost & Found
If an item is turned into the Front Desk, follow these steps:
1. Take the item.
2. List it as being Lost on the Lost & Found Log (a
notebook located on the credenza at the front desk).
3. If during the day, place the item in front of the BS closet.
The Building Supervisor will then put the item away when
he/she comes on duty.
4. If a night or a weekend, go ahead and log the item and
then give the item to the Building Supervisor to be put
away.
5. If the item is something of value (electronic devices, a
wallet, jewelry, car keys, etc.) call the professional staff.
Items of significant value should not be kept downstairs.
Note: since the BS closet remains locked during the business day, if
someone inquires about a lost item call the professional staff.
During evenings and weekends, the Building Supervisor will have
access to the lost & found.
Answering The Phone
Just as the front desk supervisor is the first thing someone sees as they enter the Weary Center, the front desk supervisor is
also the first person someone hears when they call the front desk. It’s absolutely necessary to present yourself in a positive
an energetic voice.
The standard greeting you should use when answering the phone at the front desk is, “Hello. Thank you for calling the
Weary Center Front Desk. My name is __________, how may I help you?”
You may change the greeting as you see fit, within reason. It’s important to tell the caller where they have called (in case of
a wrong number), who you are, and that you’re willing provide assistance. If you are taking a message for someone, or
someone is looking for assistance that you’re unable to provide, be sure to get their full name and phone number so that
someone is able to return their call. Also, you have the options of transferring the call. Instructions on how to transfer a call
are available at the Front Desk.
Deliveries
1. The Front Desk Supervisor may sign for deliveries.
2. Deliveries for the concessions stand can typically be put into the room beneath the stairs by the Front Desk.
a. For deliveries needing refrigeration (for example: hot dogs), call the professional staff so that those items
can be stored appropriately.
3. Please place any invoices or packing slips inside the Duty Log notebook.
4. For any other deliveries, either make a call to the person responsible or you may also direct the delivery person to
that person’s office.

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The Cardio Room
Bikes, elliptical machines and treadmills highlight the cardio portion of the Cardio Room. Users also have access to the
room’s weight equipment that includes dumbbells, and selectorized equipment. Spin bikes are also available with a
television and DVD player dedicated for their use.
The Cardio Room supervisor is responsible for the Cardio Room, Knight Field House and the Aerobics Room.
When scheduled to work in the Cardio Room:
• Check in when you arrive on the Duty
Log at the Front Desk.
• Before sitting down at the desk, walk
through the Cardio Room and the
Field House to familiarize yourself
with your surroundings. Also…
o Make a mental note of how
many users are in each of your
areas. You should always
know approximately how
many users are in your areas.
This shows that you’re being
alert.
o If you notice anything that
needs attention, tend to it.
• Supervise your areas at a high level.
o If any users experience
problems, you are the first
person to respond.
o Be available for questions. Be
approachable. If you are
engrossed in a book or
magazine, users may not feel
as though they can approach you.
•
•
•
•

Greet or acknowledge everyone who enters the Cardio Room.
Complete your assigned cleaning. The cleaning schedule can be found in the area desk drawer. A map of the area
is also available in the drawer.
Take attendance at the appropriate time. Attendance forms are located inside the desk drawer (and printed on the
back of the cleaning schedule when applicable).
Perform a “round” of the Field House a minimum of twice per hour. Walk around the perimeter of the Field
House

When scheduled to “open” the Cardio Room:
• Turn on lights (light switch is located in Northwest corner of the room).
• Turn on all equipment (TV’s, ellipticals, etc). Some of the equipment is self-powered and will not have an on/off
button. An easy rule of thumb: if it has a power cord, there is an on/off switch.
When scheduled to “close” the Cardio Room:
• Turn off lights.
• Turn off all equipment (TV’s, ellipticals, etc). Some of the equipment is self-powered and will not have an on/off
button. An easy rule of thumb: if it has a power cord, there is an on/off switch.

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Knight Field House
Three basketball courts and an indoor running track highlight Knight Field House.
The Cardio Room Supervisor is responsible for supervising Knight Field House.
When performing a round of the FH (a
minimum of twice per hour), the
supervisor should walk around the
outside of the track and check for:
o Doors that are ajar
o Leaks
o Broken windows
Athletic Practices
Monday – Friday
3:00pm – 7:00pm
This time is designated “Athletic
Priority” time. If a practice is scheduled
during this time Open Rec will not be
available in the Field House.
The Cardio Room Supervisor needs to
be aware of this and ask users to leave
accordingly. The Cardio Room
Supervisor can be aware of what is on
the schedule by asking the Front Desk Supervisor to look at the Resource Scheduler.
Tip: If working in the Cardio Room from 2:00pm-3:00pm and you know that Track Practice begins at 3:00pm,
let the group of people playing basketball know that there is a practice beginning at 3:00pm and they’ll need to
leave by then.
Tip: If nothing is scheduled in Snyder Arena, users may use that space during this time.
The Cardio Room Supervisor needs to monitor the Field House during practices. If any users “sneak” into the Field House
to play basketball during this time, it is the Cardio Room Supervisor’s responsibility to ask those users to leave. It is not the
coach’s responsibility to stop practice to ask users to leave.
Unorganized Outdoor Sports
Traditional outdoor sports (baseball, softball, football, Frisbee, etc.) are restricted to scheduled practices. In other words,
users are not allowed to play catch inside the Field House.
Indoor Track Information
1 Mile = 10 laps on inside lane
1 Mile = 8 laps on outside lane

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The Aerobics Room
The Aerobics Room is a private room equipped with mirrors, a television with DVD player and stereo with the capability
to connect to an mp3 player.
The Aerobics Room is ultimately the Cardio Room supervisor’s responsibility, however, it is a passive responsibility. The
Cardio Room person should not feel the need to investigate anything happening in the Aerobics Room with exception to
any suspicious behavior (loud noises, cries for help, etc.).
The Aerobics Room is available on a first-come,
first-served basis – with exception to some
previously scheduled reservations (which can be
viewed on the Resource Scheduler). The key to the
Aerobics Room can be checked out at the Weary
Center front desk and users are asked to use it for
just one hour at a time.

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The Weight Room and Circuit Training Room
Free weights and selectorized equipment highlight the Weight and Circuit Rooms.
The Weight Room supervisor is responsible for the Weight Room, Circuit Room and Racquetball Courts.
When scheduled to work in the Weight Room:
• Check in when you arrive on the Duty Log at the
Front Desk.
• Before sitting down at the desk, walk through the
Weight Room, Circuit Room and the hallway
outside the Racquetball courts to familiarize yourself
with your surroundings. Also
o Make a mental note of how many users are
in your areas. You should always know
approximately how many users are in your
areas. This shows that you’re being alert.
o If you notice anything that needs attention,
tend to it.
• Supervise your areas at a high level.
o If any users experience problems, you are
the first person to respond.
o Be available for questions. Be approachable.
If you are engrossed in a book or magazine, users may not feel as though they can approach you.
•
•
•
•

Greet or acknowledge everyone who enters the Weight Room.
Complete your assigned cleaning. The cleaning schedule can be found in the area desk drawer. A map of the area
is also available in the drawer.
Take attendance at the appropriate time. Attendance forms are located inside the area desk drawer (and printed on
the back of the cleaning schedule when applicable).
Perform a “round” of your areas a minimum of twice per hour. You should not be seated at the desk for the entire
shift.

When scheduled to “open” the Weight Room:
• Turn on lights in the Weight Room (light switch located behind the desk) and in the Circuit Room (light switch
located on wall just North of the door frame inside the Weight Room). The Circuit Room lights will take a few
minutes to completely turn on.
• Turn on all equipment (radios, etc).
When scheduled to “close” the Cardio Room:
• Turn off lights.
• Turn off all equipment.

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Weight Room Spotting
The Weight Room can be a very dangerous place to work out if not careful. Just like a lifeguard is able to respond a
moment’s notice, the Weight Room Supervisor must be able to assist any users struggling with a lift.
Step 1: Pay attention at all times.
Step 2: If you notice a user struggling with a lift, your #1 priority is to get there as soon as possible to assist the user.
Step 3: Determine the degree of seriousness this lifter is experiencing (ask the user if not obvious). Does he/she just need a
small amount of assistance? Or is the user in serious trouble?
Step 4: Use whatever means necessary to get the weight off of the lifter (if the situation is not serious, provide whatever
assistance the lifter needs).
Some options available to you:
• Stand above the lifter’s head and assist
with the lift
• Life one side of the bar (allowing the bar
to crash to the floor; it’s more important
to help the user be safe than to worry
about weights crashing to the floor)
• Start pulling weights off of one side
(again, allowing weights to crash to the
floor)
• Ask other users for help

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The Racquetball Courts
The Racquetball Courts provide NWU users the ability to play racquetball in an enclosed, safe environment. Some users
may also elect to use the racquetball court as a place to do additional stretching, walleyball or even some “indoor” soccer
(with an appropriate ball).
Users are required to wear goggles when playing racquetball. It is the Weight Room Supervisor’s responsibility to monitor
whether or not goggles are being worn and to enforce the goggles policy. If a user does not want to wear goggles, he/she is
not allowed to play racquetball.
Goggles are available for checkout at the Front Desk. The user will need his/her ID to check out a pair of goggles.

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The Swimming Pool
The Swimming Pool offers NWU users the opportunity to swim recreationally in a number of ways. Open swim, lap swim
as well as some other activities like basketball and volleyball are available as well.
*Community Pass holders do not have access to the pool.
The Nebraska Wesleyan University pool operates as a Class F pool in the State of Nebraska. Although by law NWU is not
required to have a lifeguard on deck at all times, it’s the policy of Nebraska Wesleyan to always have a lifeguard on deck
during pool hours as an extra precaution.
Lifeguards are part of the Open Recreation staff, however they’re also their separate entity. They work within the Open
Recreation program, however, they require a different set of certifications.
If a lifeguard does not show up for duty, then the pool must be closed until a lifeguard can be on duty.
When lifeguard opens the pool:
• He/she will turn on the pool
lights and radio and will then
unlock both the men’s and
women’s locker room doors.
• When his/her “replacement”
arrives, this lifeguard can leave
the pool in his/her hands.
• If his/her replacement does not
arrive for work, this lifeguard
may clear the pool deck and
lock the locker room doors
(thus making sure no one is in
the pool when there is no
lifeguard on deck). In this
scenario, if it is not the last
shift of the day, the lifeguard
should leave the lights ON for
the next lifeguard.
When a lifeguard closes the pool:
• He/she will clear the pool and
pool deck.
• He/she will lock both the
men’s and women’s locker
room doors.
• He/she will then check all exterior “emergency” exit doors to ensure they are closed.
• He/she will turn off the pool lights and radio.
• He/she will exit through the pool doors near the office and ensure the door closes securely behind them.

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Snyder Arena
Snyder Arena hosts all NWU home volleyball and basketball contests. Six baskets are available in Snyder Arena for
shooting. Two full-courts of basketball can be play if played in an East/West direction.
Snyder Arena is available for Open Recreation when other events and activities are not scheduled. The Front Desk
Supervisor is responsible for knowing what is scheduled in Snyder Arena and for “enforcing” that schedule. Practices,
games and HHP classes are normally the only roadblocks to Open Recreation taking place in Snyder Arena.
The Front Desk person should encourage users to use non-street shoes when using Snyder Arena (however, that is not
something that needs to be strictly enforced).

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Cleaning
It is the responsibility of the student employees to clean all of the workout
facilities. Custodians are responsible for cleaning the restrooms, locker rooms
and drinking fountains along with special projects. Custodians are not
responsible for cleaning the workout facilities with exception to occasionally
shampooing the carpet or mopping the weight room floor.
In order to keep the Weary Center a clean and safe place for users to recreate, it
is absolutely necessary that our equipment stay in the best possible working
order. The best way to do this is to keep our equipment as clean as possible.
There are three primary reasons why it’s important to keep the facility and its
equipment clean:
1. Clean equipment is more attractive than dirty equipment. Think
about any prospective student touring the campus – if you were that
student would you want to go to a school whose rec center wasn’t
clean?
2. From a hygiene perspective, clean equipment is safer. With the threats of MRSA, swine flu, etc., it’s imperative
we keep the facility clean.
3. Clean equipment is less likely to break down. Equipment is going to be out of order from time to time, but
clean equipment breaks down less often than dirty equipment.
Each area has a cleaning schedule for its supervisor to complete every hour. These cleaning schedules are not made as “busy
work”, but rather are there to ensure that everything gets cleaned in a timely fashion. The cleaning schedule maps out the
minimum amount of cleaning that should be done each hour. If you notice something that needs to be cleaned, please clean
it even if it’s not your assigned cleaning.
After a supervisor has cleaned the assigned area or task, he/she should place their initials next to the task on the cleaning
schedule. The Building Supervisors will check the cleaning each shift to make sure everything is being cleaned
appropriately. The Building Supervisors are expected to “write up” any cleaning that is not done at a high level.
Note: the Building Supervisors understand that while it’s possible for someone to clean an area at 8:00am, and by
the time the cleaning is being checked by 5:00pm – that area may not appear as though it was just cleaned. For
those types of situations, the Building Supervisor will be looking for obvious signs of areas being cleaned. Dust
settling on an area or a piece of equipment is an indicator that something wasn’t cleaned. It’s one thing for
equipment to get dirty over the course of the day – it takes much longer for dust to settle.
If you are not sure what is expected with respect to cleaning, refer to the instructions found on the next two pages (also
found in the area desks).

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Cardio Room Cleaning Descriptions
Black Mats Under Equipment | Using a cleaning towel found under the desk and some of the “user” cleaner, spray down these mats and use the
towel to wipe down these mats located under some of our equipment.

Black Sit Up Mats | Using a cleaning towel found under the desk and some of the “user” cleaner, spray down these mats and use the towel to wipe
down these mats located near the dumbbells.

Door Handles | Using Clorox Wipes, wipe down the door handles/crash bars on the doors to the Cardio Room. Be sure to do this to the “main”
doors as well as the “back” doors to the room.

Dumbbells, Bottom Row | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and
simply wipe down each of the dumbbells on the bottom row of the rack.

Dumbbells, Top Row | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and simply
wipe down each of the dumbbells on the top row of the rack.

Empty Vacuums (if applicable) | Empty the receptacle on the mini-vacuum. Maintenance is responsible for changing the vacuum bags on the
traditional, upright vacuum.

Equipment | Using a cleaning towel found under the desk and some of the “user” cleaner, clean all of the equipment in the indicated area. Be sure to
wipe down the entire piece of equipment, including the equipment frame. Using Fantastik (found in the desk) should help to remove any marks found on
the equipment.

Organize Desk | Straighten up the desk. Remove any miscellaneous items/junk that does not need to stay in the desk. This may include pens that
don’t work, old news bulletins, etc.

Straighten Up, Organize Magazines, etc. | Straighten up the room. Re-organize any magazines that are sitting on the cubbies. Make the room
look as if it has just opened and is “ready to go.”

Treadmills | Using a cleaning towel found under the desk and some of the “user” cleaner, wipe down the entire treadmill frame, display panel, and
deck. Be sure not to spray cleaner directly onto the display panel. Treadmills will also be cleaned as part of Area 5; however, with as expensive as the
treadmills are, it’s necessary to clean them more often.

Vacuum | Vacuum the assigned area using both the upright vacuum and mini-vacuum.
Windows | Using paper towels and window cleaner found under the desk, clean windows in the assigned area. Clean both the inside and outside of the
window.

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Weight Room Cleaning Descriptions
Ab Mats | Using one of the “user” towels and some of the “user” cleaner, spray these black mats in the Circuit Room and wipe them down with the
towel. Do this to both side of the mat.

Bench Press Bars | Using a cleaning towel found under the desk and some of the “user” cleaner, spray the cleaner onto the towel and wipe down the
bench press bars.

Bench Press Pads | Using one of the “user” towels and some of the “user” cleaner, spray down the bench press pads and wipe down with towel.
Black & Gold Mat | Using one of the “user” towels and some of the “user” cleaner, spray down the mat and wipe down with towel.
Dumbbells < 30 Pounds | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe
down each of the dumbbells that are 30 pounds or less.

Dumbbells > 30 Pounds | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe
down each of the dumbbells that are greater than 30 pounds.

Dumbbell Racks | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe down all
of the dumbbell racks. Move whatever dumbbells you can to do a thorough job cleanings.

Empty Vacuums (if applicable) | Empty the receptacle on the mini-vacuum. Maintenance is responsible for changing the vacuum bags on the
traditional, upright vacuum.

Equipment | Using a cleaning towel found under the desk and some of the “user” cleaner, clean all of the equipment in the indicated area. Be sure to
wipe down the entire piece of equipment, including the equipment frame. Using Fantastik (found in the desk) should help to remove any marks found on
the equipment.

Exercise Balls | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe down the
exercise balls.

Medicine Balls | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe down the
medicine balls.

Mirrors | Using paper towels and window cleaner found under the desk, clean mirrors in the assigned area.
Rack Weights | Rack all weights. Every bench press, squat rack, lifting platform should be racked. Also, any miscellaneous dumbbells, or other
weights in the Circuit Room should be returned to their location. The Weight Room should look ready to open after completing this task.

Squat Bars | Using a cleaning towel found under the desk and some of the “user” cleaner, spray the cleaner onto the towel and wipe down the squat
bars.

Organize Dumbbell Racks | Return any stray dumbbells to their location. If any dumbbells are racked in the wrong order, return them to the
correct location.

Organize Weight Room Desk | Straighten up the desk. Remove any miscellaneous items/junk that does not need to stay in the desk. This may
include pens that don’t work, old news bulletins, etc.

Vacuum | Vacuum the assigned area using both the upright vacuum and mini-vacuum.
Vacuum Dumbbell Racks | Using the mini-vac, vacuum around the dumbbell racks. You should also be able to use the hose on the vacuum to
vacuum between some of the weights (don’t just vacuum the floor, but you can also vacuum the racks, too).

Windows | Using paper towels and window cleaner found under the desk, clean windows in the assigned area. Due to how the cleaning schedule is
setup, you will only need to clean one side of the window (either the Circuit Room side or Weight Room side). In the Cardio Room the supervisor must
clean both sides of the window.

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Area Attendance
The Area Supervisors will take attendance every hour on the half-hour. Forms are provided in each area and are printed on
the backside of the cleaning schedules. Count everyone in your area(s) and write the number into the corresponding field
on the attendance form. Use whole numbers, not tally marks. DO NOT count athletes that are participating in an athletic
practice in the Field House. DO NOT count students in an HHP class in the Field House. In those instances, simply write
“HHP Class” or “Track Practice” (or whatever is appropriate) instead of a number.
The last shift each day is responsible for totaling the day’s attendance.
Attendance sheets are collected and new ones are distributed by the Building Supervisor responsible for closing the last day
of the week (typically on Sunday nights, with exceptions being before campus breaks and during campus breaks).

No Show Coverage Policy
If someone does not show up for work (regardless of the reason), follow this process to make sure that all areas are covered:
1. The Front Desk and Weight Room should always be staffed. Supervisors should rotate around however necessary to
make sure that these areas are covered. The Cardio Room is the least important area to have covered. The Front Desk and
Weight Room take priority.
2. The Front Desk Supervisor should call the person who is scheduled to establish if he/she is coming in to work or not.
3. Attendance and Cleaning:
3.1 If we do not have a Cardio Room Supervisor, before 5:00pm on weekdays, the Weight Room Supervisor is
also responsible for taking attendance in the Cardio Room. The Weight Room Supervisor should be away from
the Weight Room just long enough to complete this task and return to the Weight Room.
3.2 If we do not have a Cardio Room Supervisor, before 5:00pm on weekdays, the person who works after the
“unstaffed” shift is responsible for completing the assigned cleaning.
3.3 After 5:00pm and on weekends, the Building Supervisor is responsible for all attendance and cleaning of the
unsupervised area.
4. Make sure all no-shows and course of action that is taken is recorded onto the Duty Log and that a 10 Point System
Infraction form is filled out accordingly.

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The 10 Point System
The 10 Point System is designed to serve as a
self-monitoring device to keep student
employees accountable to their employment
responsibilities. In this way, a student’s job
status is determined by his or her accumulation
of points. The system is not intended to create
an atmosphere of fear, but rather it is used
simply to make sure that everyone is doing his
or her job. In this way, the professional staff
fires no one. Employees control their
continued employment. For most employees,
the 10 Point System runs in the background
and is a non-issue.
The 10 Point System is used over the course of
one academic year. A notification of points
will be sent via email if an employee has
violated any of the below parameters. When
an employee accumulates five (5) points, the employee should consider this their formal written warning. If there are any
questions about an infraction, the employee has seven (7) days from the date of the notice to contact the Assistant Director
to discuss the infraction. An accumulation of 10 points over the period of one academic year will result in immediate
termination. At that point, the employee has the option of writing a letter of appeal which will be considered by the
Director, Assistant Director and Building Supervisors. Any letters of appeal must be submitted within seven (7) days of the
final notice.
3 Points
3 Points
5 Points
5 Points
5 Points
5 Points
7 Points
7 points
7 Points
10 Points
10 Points
10 Points
10 Points
10 Points

Failure to wear STAFF shirt or nametag
Incorrectly completing forms (maintenance reports, duty log, attendance forms, etc.)
Late for assigned duty
Late for substituted duty
Failure to perform to your job description (as determined by the description in the staff handbook
or by the Building Supervisor or Professional Staff)
Misuse of a cellular phone (as determined by Building Supervisor or Professional Staff)
Failure to attend a scheduled meeting or training
Failure to show up for assigned hours
Failure to show up for substituted hours
Failure to enforce or abide by Weary Center rules, policies and procedures
Falsifying of timesheet
Failure to attend staff training
Failure to gain certification in CPR
Showing up for work while under the influence of drugs, alcohol, etc

*If any other sort of infraction occurs that is not listed above and the Professional Staff believes action needs to be taken, the employee
will receive notification explaining the infraction.
*If an employee reaches the 10-point level when termination occurs, he/she may write a letter of appeal. This letter should be typed and
either hand-delivered or emailed as an attachment to the Assistant Director. The letter should explain what happened and why you feel a
second chance should be awarded. Upon receipt of this letter, it will be reviewed and the employee will be informed of the decision
within one week of receiving the letter, but due to the timeline of possibly needing to hire a replacement, this decision will be made as
soon as possible.
*Upon receiving 10 points, the employee should not arrive to work his/her scheduled shifts. It will be the professional staff’s responsibility
to fill these shifts during the appeal process. If the employee is re-instated, he/she will resume working his/her shifts as scheduled.
*All employees should feel free to “defend themselves.” If you feel circumstances were out of your control and you received a loss of
points, please visit with the professional staff to discuss.

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Family Time
Purpose of Family Time
The purpose of family time is to provide faculty, staff and students with children an opportunity to recreate as a family.
Hours Available:
Saturday 1:00p – 5:00p
Sunday 1:00p – 5:00p
Update: Traditional Family Time hours will take place during the Fall and Spring semesters, and will begin on the weekend
after classes begin. For summer and winter break, family time hours will take place during the evening recreation hours.

Eligibility
Eligible participants for Family Time includes NWU faculty, staff and students; their spouse or partner, and their children.
A Family Time form must be completed before the first Family Time participation each semester.

Family Time Policies
1.
2.

Children and spouse of faculty, staff or students may not bring guests.
Children must be under direct supervision defined as: a parent and child playing directly together or within reach
of each other.
3. No one under the age of 18 is allowed in the Weight Room or Cardio Room.
4. Children under the age of 16 are not allowed in the Circuit Room.
5. Children (16 and older) and parents must work together on the same weight machine, and within arm’s reach of
each other when in the Circuit Room.
6. Strollers are not allowed in the workout areas, including Knight Field House.
7. All children and parents must adhere to all Weary Center policies.
8. All current faculty, staff, student and community pass members will have access to workout areas during Family
Time. In other words, no areas are reserved specifically for Family Time.
9. Access to certain areas will be limited during any scheduled special events.
10. All users must respond appropriately when approached by a Weary Center employee.

Front Desk Instructions
Families coming to Family Time must check in at the front desk and must fill out a Family Time form, found in the
Family Time notebook.
1. Scan the ID/FOB of the faculty, staff, or student member.
2. Look up the family’s information in the Family Time notebook and make sure the form is complete.
a. If not, ask the user to complete the form.
3. Record the names of everyone on the family time attendance form.
4. Tell the family to, “have fun!”

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Guest Policy
Day Passes
All students, faculty and staff may bring one guest with them to work out for a $5 fee. If someone would like to purchase a
guest pass, follow these steps.
1.
2.
3.
4.
5.
6.

Make sure the guest is over 18. If there’s any question, ask to see a driver’s license.
Fill out the Guest Pass Form. All guests must have an NWU sponsor.
There is a $5 fee. We do not have change available. For this reason, we can only accept exact change or a personal
check written to NWU.
Tell them, “thank you” and allow them to enter.
Put the money and the form in an envelope, label it, and put it with the Duty Log.
Guests may not check out equipment, attend fitness classes or play intramurals.

Community Pass
The university recognizes the Weary Center’s potential to accommodate the fitness needs of the public on a limited basis.
In opening our fitness facilities, our intention is not to become a fitness club, but rather to have pass holders become a part
of our extended campus community.
** Community Pass packets are available at the Weary Center Front Desk.
** Persons wishing to purchase a Community Pass may pick up a packet for review or may elect to fill it out at the front
desk. If the person wishes to fill everything out on-site, the Front Desk Supervisor may let this person into the facility if:
1. The person completes the registration form.
2. The person completes the waiver.
3. The person pays the registration fee (exact cash or personal check made out to NWU for the amount)
Once all three requirements have been met, let the person use the Weary Center. All materials (registration form, waiver
and payment) can be sent up with the Duty Log. A Community Pass will then be created for this person, which the person
will be able to pick up from the Front Desk. This pass is typically ready sometime the next business day. Please inform any
persons purchasing a pass that they will need to present it each time at the Front Desk to gain access to the facility.
A pass purchased during the Fall semester will be valid through Winter Break (typically Mid-January). A pass purchased
during the Spring semester will be valid through Summer Break (typically mid-August). As is tradition with institutions of
higher education, the Weary Center will be closed for Open Recreation over holidays and other University Breaks.
**Community Passes do not grant access to the swimming pool.

“Special Guests” of Faculty and Staff
All NWU employees are allowed one “Special Guest” pass. This may go to a spouse, partner or friend of the employee. For
a special guest pass to be issued, the NWU employee and the guest must start at the Business Office where a form will be
filled out. The guest will then be issued instructions on acquiring an ID card.
If any questions about this arise, please send these questions to the professional staff.

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Lockers, Locks & Towels
Lockers may be checked out by faculty, staff and commuter students only. The lockers in the Field House Locker room are
the only lockers available for check out. The locker check out form is posted on the bulletin board inside the Front Desk
area. Only the lockers listed area available for checkout. Fill in all information for the person requesting the locker next to
the locker number. Inform the user that they will have to provide their own lock and they must empty their locker at the
end of the semester.
There are two types of lockers available in the Field House locker room. There are small lockers and larger, transfer lockers.
The large transfer lockers are not available for checkout. While a user is working out, he/she may move his/her belongs into
the transfer locker for the duration of the workout, however, after the workout is complete all belongings must be moved
back into the small locker. Any abuses of transfer locker use are subject to the user’s lock being removed and any contents of
the locker will be available for pickup at the Front Desk.

Note: this picture is not of a Weary Center locker room.

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Snow Day Information
If classes are cancelled for an entire day due to weather, open recreation hours will be available from 2:00pm – 8:00pm. If
only evening classes are cancelled (or if the University closes at any point after the work day has already begun), the open
recreation hours will remain open until 8:00pm that evening. If only morning classes are cancelled, open recreation hours
will begin at the same time that classes resume.
All intramural sports and fitness classes will be cancelled on all snow days.
Some examples:
1. Classes are cancelled for the entire day, however, you’re normally scheduled to work that day from 12:00pm –
4:00pm. Under this scenario, you would need to arrive for work at 2:00pm when the facility is set to open and you
would complete your shift at 4:00pm.
2. Classes are cancelled effective at 3:30pm (which would likely be the case for a storm that hits during the day),
however, you’re normally scheduled to work from 5:00pm – 8:00p. Under this scenario, you would report to work
as any other day.
3. Classes are cancelled effective at 3:30pm, however, you’re normally scheduled to work from 8:00pm – 11:00pm.
Under this scenario, you would not need to report to work since the Weary Center will close at 8:00pm under this
scenario.
4. A late start of 12:00pm has been announced (meaning all morning classes are cancelled, however, classes will
resume at 12:00pm). You’re normally scheduled to work from 11:00am – 1:00pm. Under this scenario, you would
need to report for only the 12:00pm – 1:00pm portion of your shift.

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Incident & Ejection Policies
Incidents
If an incident or policy infraction occurs:
1. Inform the user, in a calm, non-threatening voice and professional manner, of their infraction and ask the person
to correct their behavior.
2. If the infraction occurs again inform the user, in a calm, non-threatening voice and professional manner, that this
is their second warning and failure to correct their behavior will result in them being required to leave the facility.
3. If the infraction occurs a third time start ejection procedures.

Ejections
1.

2.
3.
4.
5.
6.
7.

Inform the user that they have had two warnings and they are not required to leave the facility. Also inform the
user that he/she will need to speak with the Director or Assistant Director in order to be able to use the facility
again.
If the user refuses to leave, get the Building Supervisor (unless you are the Building Supervisor, then get another
employee) and ask the user to leave again.
If the user refuses again, do not try to force the person to leave. Call Campus Security and inform security that
someone has been ejected from the facility, is refusing to leave and request an officer for assistance.
The employee that has been dealing with the situation should meet the security officer at the tower entrance as
long as someone is able to cover his or her scheduled area.
Lead the security officer to the offender and let him/her handle the situation.
Fill out an incident report. Be very detailed, including all parts of the process.
In case of a serious incident (such as a fight), a warning is not needed to eject someone from the facility.

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Equipment Repair & Maintenance Policies
Equipment Repair Procedures
1.
2.
3.
4.
5.

Investigate the problem, taking into account what the user has to say. Ask what happened before the problem,
what sounds were heard, did something on the equipment break/stick/fall, etc.
If the problem is a result of user error, educate the user on the proper use of the equipment.
If the problem is due to broken equipment, place an out-of-order sign on the equipment.
Fill out an Equipment Repair Report. Be very detailed.
Leave the Equipment Repair Report at the Front Desk with the Duty Log.

Facility Maintenance Request Procedure
1.
2.
3.

If necessary, place an out-of-order or caution sign on or near the location of the problem.
Fill out a Facility Maintenance Report. Be very detailed.
Leave the Facility Maintenance Report at the Front Desk with the Duty Log.

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Customer Service
•
•
•

•
•
•
•

•

Smile and verbally greet everyone who comes by you or that you pass. Don’t let your bad day affect the way you
treat users.
Be alert and aware of what is going on around you at all times.
Get up and get moving (exception: being at the Front Desk or Circuit Room). You will look more professional if
you are doing something other than sitting at the desk. Sitting at the desk for long periods may make you appear
lazy and uncaring.
Be pro-active. If someone looks a bit confused, that person could probably use your assistance. Say hello and ask if
they need help or have a question.
Remember that you are working for the users and you should make sure they have having the best experience
possible, every time they come into the Weary Center.
Since you never know whom you are dealing with. Treat everyone the same way you would want to be treated
yourself.
Be knowledgeable. This includes the equipment in your area, activities going on in the facility, and upcoming
activities. Check the calendars at the front desk when you arrive to work. Just because you may not know the
answer to everything doesn’t mean you can’t find the answer.
Deal with problems up front and right away. For example, stop people who try to walk by the front desk and
educate those people of the policies. Never say, “I can’t help” and leave it at that. Say, “let me find that out and I’ll
make sure that someone follows up on it.”

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Conflict Management
•
•
•
•
•
•
•

•

•

•
•
•

Be knowledgeable. Know the policies and procedures. This is your first line of defense. Take the attitude of, “I’m
just doing my job.”
Stand slightly to the side of the person when talking to him or her. Do not stand face-to-face with anyone. Do not
corner anyone.
Do not touch the person. Give him or her their space.
Keep a calm, soft voice. If you feel yourself getting upset, take a deep breath. Think about what you want to say.
Then speak.
State only the facts. Do not argue. This may mean that you will have to repeat yourself many times. It is hard to
argue with a broken record.
Do not use fighting words. Don’t give the person anything to fight against.
Use phrases like:
• “I understand what you are saying…”
• “Our policies state…”
• “I will be willing to listen when you are speaking calmly…”
Give the person information that can’t be argued with.
• “My job is to enforce policy and Weary Center policy states…”
• “If you would like, you may speak with the Director…”
Listen. Do not cut the person off unless they are being abusive. Let them tell the whole story and then inform
them of the policy or what is going to happen. Letting them express their frustration can help even if they do not
get the answer they want. It feels good to be heard.
If the person keeps walking away and won’t listen to you, inform them of the policy they are breaking and the
procedure that you are required to follow. This may mean calling campus security to have the person removed.
Fill out an Incident Report on anyone that you have an issue or problem with. Report everything. Even things you
are able to resolve. Documentation is a valuable resource.
Check out the Incident Procedures and Ejection Procedures section of this handbook.

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General Facility Policies
Use of the Weary Center is a privilege. Acceptable rules of conduct must be observed at all times. Anyone violating posted
policies, or engaging in any disorderly conduct or inappropriate behavior, including verbal or physical abuse of employees or
other users, is subject to immediate removal with loss of facility privileges. Any student found to have violated University
policies, rules or regulations is subject to the disciplinary sanctions outlined in Article V of the Student Code of Conduct.
1.

2.

3.
4.

5.
6.

7.

Entry to the Weary Center must be made through the front tower entrance.
a. A small number of users may have access to the back (East) fob entrance. While these individuals have
the privilege of entering through the back entrance, they are still required to check in at the Front Desk.
b. All users entering the Weary Center must check in with the Front Desk supervisor when using any of the
workout/recreation areas.
c. Students, faculty and staff must present a valid NWU ID card or University Fob to gain admittance.
d. Faculty and staff and Special Guests must show a current NWU ID card or University Fob.
i. A Special Guest is typically a spouse or partner of a faculty or staff member. Any Special Guests
are issued an ID Card that should scan at the Front Desk.
ii. All paperwork related to Special Guests is handled through the Business Office.
e. Athletes while in-season, attending a scheduled practice do not need to show ID to enter the facility.
However, they must stop and indicate to the Front Desk Supervisor on duty that they are attending a
practice.
f. HHP students attending a scheduled practice do not need to show ID to enter the facility. However, they
must stop and indicate to the Front Desk Supervisor on duty that they are attending a practice.
g. Community Pass holders must present their card to the Front Desk Supervisor. The supervisor should
inspect this pass and ensure that the pass is not expired.
Food, bottled and canned drinks (including bottled water), and tobacco products are not allowed in any recreation
or athletic area unless otherwise posted. Exception: clear, (non-colored) water bottles containing water only may
be carried into the Cardiovascular Room.
Spitting is not allowed and will not be tolerated.
Pets, bicycles, skateboards, scooters and roller blades are not allowed in the Weary Center
a. Exception: the Bike Checkout Program
b. Exception: service animals
No unorganized outdoor sports may be played in the Weary Center, including the Field House.
The NWU Athletic, HHP, and RAF departments are not responsible for loss of individual equipment due to
theft. Users and guests are advised not to bring valuables to the Weary Center. If it is necessary to bring valuables,
it is recommended they be secured in lockers during workouts. “Lost and Found” items can be claimed at the
Front Desk after 5:00p M-F and during open recreation hours on weekends.
Open Recreation hours may occasionally be disrupted by scheduled activities. Changes in the schedule will be
available at the Front Desk as well as the Weary Center web site (http://weary.nebrwesleyan.edu) and Facebook
and Twitter pages.

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Aerobics Room Policies
1.

Shirts, athletic shoes, and proper athletic attire must be worn at all times. A sports bra does not count as a shirt in
this area. A shirt must be worn over sports bras in this area. A sports bra is only acceptable in the Field House.
2. Users are responsible for all valuables and personal items.
3. Users should not attempt to use equipment on which they have not received instruction. Users should ask the
supervisor on duty if instruction is needed.
4. Users should immediately report any injury or facility/equipment problems to the supervisor on duty.
5. Users must remove and rack all weights after using a piece of equipment. Users should not move equipment, or
modify equipment in any way.
6. No chalk is allowed in the workout areas.
7. Weights should not be leaned against walls, glass or equipment.
8. Users must obey all the time limits placed on equipment during peak times.
9. Screaming or use of offensive language will not be tolerated in the facility.
10. Equipment shall not be removed from the Weight Room at any time, for any reason.
11. Radio station selection and volume will be monitored and changed by the supervisor.
12. Use exercise machines and equipment only for their intended use.
*There is a one-hour time limit for Aerobics Room use.
*Organized groups (i.e. Spirit Squad, STEP team, etc) may not use the room for practices during Open Recreation hours.
Any organized group wishing to use the Aerobics Room regularly needs to make arrangements with the professional staff.

Cardio Room Policies
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.

Shirts, athletic shoes, and proper athletic attire must be worn at all times. A sports bra does not count as a shirt in
this area. A shirt must be worn over sports bras in this area. A sports bra is only acceptable in the Field House.
Users are responsible for all valuables and personal items.
Users should not attempt to use equipment on which they have not received instruction. Users should ask the
supervisor on duty if instruction is needed.
Users should immediately report any injury or facility/equipment problems to the supervisor on duty.
Users must remove and rack all weights after using a piece of equipment. Dumbbells must be returned to the
proper storage area.
Users should not move equipment, or modify equipment in any way.
Users must not rest weights on the benches between sets.
No chalk is allowed in the workout areas.
Slamming or dropping of free weights is prohibited. Weights should not be leaned against walls, glass or
equipment.
Spotters are encouraged when appropriate. The supervisor on duty may be asked by the user to act as a spotter.
Users must obey all the time limits placed on equipment during peak times.
Screaming or use of offensive language will not be tolerated in the facility.
Equipment shall not be removed from the Cardio Room at any time, for any reason.
Television station selection and volume will be monitored and changed by the supervisor.
Use exercise machines and equipment only for their intended use.

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Knight Field House Policies
1.
2.
3.
4.
5.
6.

The indoor track is for running, jogging and walking only.
Faster runners should pass to the outside of slower runners.
No walking, jogging or running three or more abreast.
Clockwise runners and walkers should use outside lanes.
Runners and walkers should move to outside lanes when other activities are taking place on the field house floor.
No unorganized outdoor sports may be played in the Weary Center, including the Field House. Unorganized
outdoor sports include, but are not limited to:
a. Football
b. Soccer
c. Frisbee Golf
d. Baseball
e. Softball

1 Mile = 10 laps on inside lane
1 Mile = 8 laps on outside lane

Racquetball Court Policies
All three courts are available on a first-come, first-served basis for one hour at a time. Reservations for racquetball courts
will not be taken at the Front Desk. If someone feels their circumstances allow for it, any arrangements must be made
through the facility director.
1.
2.

No street shoes should be worn in the racquetball courts.
Eye guards (goggles) must be worn during racquetball and handball.

Weight and Circuit Room Policies
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.

Shirts, athletic shoes, and proper athletic attire must be worn at all times. A sports bra does not count as a shirt in
this area. A shirt must be worn over sports bras in this area. A sports bra is only acceptable in the Field House.
Users are responsible for all valuables and personal items.
Users should not attempt to use equipment on which they have not received instruction. Users should ask the
supervisor on duty if instruction is needed.
Users should immediately report any injury or facility/equipment problems to the supervisor on duty.
Users must remove and rack all weights after using a piece of equipment. Dumbbells must be returned to the
proper storage area.
Users should not move equipment, or modify equipment in any way.
Users must not rest weights on the benches between sets.
No chalk is allowed in the workout areas.
Slamming or dropping of free weights is prohibited. Weights should not be leaned against walls, glass or
equipment.
Spotters are encouraged when appropriate. The supervisor on duty may be asked by the user to act as a spotter.
Users must obey all the time limits placed on equipment during peak times.
Screaming or use of offensive language will not be tolerated in the facility.
Equipment shall not be removed from the Weight Room at any time, for any reason.
Radio station selection and volume will be monitored and changed by the supervisor.
Use exercise machines and equipment only for their intended use.

50 Best Job On Campus
Emergency Procedures Overview

The Weary Center Emergency Procedures plan is to be used by all Weary Center student employees in the event of an
emergency. This plan provides for a universal organizational structure for all areas and programs within the Weary Center.
This plan assigns employees specific tasks to perform in an emergency. This plan also provides helpful information for a
wide range of injuries and illnesses, which may assist a student employee in the event of an emergency.
Simply put, if all student employees in the facility perform responsibly in an emergency, the emergency should be handled
as swiftly, responsibly, and professionally. Everyone’s safety is the #1 priority.

NOTE: if some type of emergency happens in the Weary Center (whether it be some sort of explosion, fire, medical
emergency, etc.), as an employee at the Weary Center you are being asked to not talk about it.
NWU has a Public Relations Director who handles all media and press information (outside of local tv/radio/newspaper
covering athletic events). If asked any questions after such an incident please answer, “no comment” and feel free to direct
them towards your immediate supervisor.

Best Job On Campus

51
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook
13 14 Open Rec Staff Handbook

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13 14 Open Rec Staff Handbook

  • 1. 2013-2014 Student Employment Handbook CAMPUSRECREATION At The Weary Center The Best Job On Campus! 2013 – 2014 Campus Rec Quick Hits General Employment Information Begins on Page 5 How To | Information Related To How To Do Your Job Begins on Page 15 Emergency | Fire, Tornado and other emergencies Begins on Page 51 The Weary Center for Health & Fitness exists to advance the mission of Nebraska Wesleyan University to promote intellectual and personal growth within the context of a liberal arts education and in an environment of Christian concern. The Weary Center contributes to the health and wellness of students as well as other members of the Nebraska Wesleyan Community through support of academic programs, intercollegiate competition, organized intramural sports, and open recreation and exercise. Additionally, the Weary Center offers experiences that enrich the lives of NWU students, faculty and staff through excellence in facilities, fitness, sport and play. We are committed to fostering leaders, encouraging lifelong healthy lifestyles and developing healthy relationships. Injury Information Begins on Page 57 **************************** A more detailed table of contents can be found on page 2 STAY UP TO DATE http://weary.nebrwesleyan.edu Stay up to date with everything going on at the Weary Center. Search: NWU Campus Recreation Employees and users can use these resources to help stay up to date with scheduled hours, fitness classes and much more! Search: @wearycenter
  • 2. TABLEOFCONTENTS - The Journey of the Open Rec Staff Handbook - Page 3 Page 4 Page 5 Page 7 Page 8 Page 15 Page 27 Page 28 Page 29 Page 30 Page 32 Page 33 Page 34 Page 35 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 51 Page 52 Page 53 Page 54 Page 54 Page 54 Page 55 Page 55 Page 55 Student Learning Outcomes The Best Job On Campus Job Descriptions Expectations General Employment Information The Front Desk The Cardio Room Knight Field House The Aerobics Room The Weight Room & Circuit Room The Racquetball Courts The Swimming Pool Snyder Arena Cleaning Attendance & No Show Coverage Policy The 10 Point System Family Time Guest Policy Lockers, Locks & Towels Snow Day Information Incident & Ejection Policies Equipment Repair & Maintenance Policies Customer Services Conflict Management General Facility Policies Page 49 Aerobic Room Policies Page 49 Cardio Room Policies Page 50 Knight Field House Policies Page 50 Racquetball Court Policies Page 50 Weight & Circuit Room Policies Emergency Procedures Overview Fire Procedures Tornado Warning Procedures Theft Power Failure Bomb Threat Active Shooter Suspicious Persons Suicide 2 Best Job On Campus Page 56 Emergencies | How To Handle Them Page 57 Burns Page 57 Chest Pains Page 58 Choking Page 58 Diabetes Page 59 Fainting Page 59 Head, Neck & Back Injury Page 60 Heat & Cold Exposure Page 61 Insect Stings & Bites Page 62 Seizures Page 63 Shock Page 64 Sprains, Strains & Dislocations Page 64 Appendix 1 - Pool Emergency Page 65 Appendix 2 - Public Relations Emergency
  • 3. STUDENT LEARNING OUTCOMES The student employment program at the Weary Center provides student employees with real-world learning opportunities through work experiences. In this program students have the opportunity to grow into leadership positions while getting a more meaningful experience than what many graduate students across the country receive. Through these experiences we believe the following learning outcomes occur: Be involved community citizens Develop a sense of self worth Make healthy lifestyle choices Develop personal responsility Understand and respect diversity Develop   leadership Develop healthy relationships Through these student-learning outcomes, we believe that our student employment model is one of the best in the country. What keeps this model strong from year to year is the student ownership of the program. Students are given opportunities to be involved with policy formation, creating procedures and other administrative tasks. The student leaders in each area of employment are responsible for selecting whom they would like to elevate into leadership positions. This helps keep everyone accountable to each other and has worked extremely well for a number of years. Best Job On Campus 3
  • 4. The Best Job On Campus! A job at the Weary Center is often referred to as “the best job on campus.” Some former employees were nice enough to write a “testimonial” about their experiences. Working at the Weary Center was definitely fun and entertaining every night. Being a BS provided me with great leadership experiences and conflict management skills I still look back to and use today. The Weary was a great place to work; definitely the best job on campus! -Kyle Bown, Building Supervisor May 2009 Graduate Working at the Weary is one of the things I miss most about college. It was where I met some of my closest friends at Wesleyan. Most of the university uses the Weary, at least at some point, so you have the opportunity to interact with a lot of different people while getting the chance to make some money and get great work experience you can put on a resume. I know that my work in open rec, especially as a building supervisor, helped me get to where I am today. Take your job seriously and you'll learn a lot and have a great time doing it. -Amy Stratbucker, Building Supervisor May 2009 Graduate It was a great place to work because I learned how to be a leader. I became a BS for the second semester of my freshman year, so I was pretty young to be telling huge football players they needed their ID or had to leave. The amount of responsibility that comes from being in charge of a huge building can be scary, but it taught me how to work well with others. I met so many people through this job and have remained close with them. You become really close with your coworkers and those that use the Weary. I learned so many valuable skills like how to deal with conflict, how to problem solve, responsibility and teamwork. The best compliment I've ever received came from Nancy Hansen. There was tornado one night in Lincoln when I was BSing and the building was full of users, a little kids football camp, a cheer camp and plenty of parents and coaches. She told me there was no one better that she would have wanted to be in charge to handle that situation. Everything I learned at the Weary prepared me for the real world in a way that classes couldn't. It was real life experience that gave me the skills I needed to get a job. I looked forward to working because it was a chance to see my friends and earn some money. -Carrie Heiser, Building Supervisor December 2008 Graduate Most former employees look back at their experiences at the Weary fondly. While they may not have realized it at the time, the experience they gained while at the Weary Center has proven useful in their lives after NWU. One of the goals of the student employment program at the Weary Center is to allow students to develop leadership skills and grow as individuals. 4 Best Job On Campus
  • 5. JOB DESCRIPTION | Area Supervisor The purpose of the Area Supervisor is to provide quality supervision of the Weary Center recreation areas at all times during Open Recreation hours. Due to the inherent risk that exists with all types of physical activity, the Area Supervisor’s responsibilities are tremendously important. The Area Supervisors are critical to the safety and security of the facility and the users within it. The Area Supervisor provides users a safe atmosphere, promotes educational awareness of the facilities and equipment, and offers assistance to users by spotting and answering questions. The Area Supervisor is responsible for cleaning and maintaining the workout areas and equipment. Required Skills/Knowledge: 1. Effective communication skills 2. Pleasant disposition and ability to promote a positive image of Nebraska Wesleyan University 3. Effective teamwork skills 4. Willingness to learn 5. Knowledge of recreational and leisure time activities and skills General Duties and Responsibilities: 1. Hold current certification in CPR/AED 2. Be knowledgeable of all equipment in assigned area 3. Educate users on Weary Center policies and procedures 4. Enforce Weary Center policies and procedures with all users and other employees 5. Abide by Weary Center policies at all times 6. Complete assigned cleaning and maintenance of equipment 7. Complete all necessary forms 8. Remain alert and attentive to the users in the assigned area at all times 9. Watch for and correct any safety hazards 10. Answer user questions 11. Take attendance once each hour, at the :30 mark 12. Assist the Building Supervisor or Professional Staff as requested Best Job On Campus 5
  • 6. JOB DESCRIPTION | Building Supervisor The purpose of the Building Supervisor is to provide quality supervision of the Weary Center during evenings and weekends. This is a para-professional role held by students who have shown a strong work ethic and dedication to the Weary Center. Students are nominated to be Building Supervisors as needed by the current staff of Building Supervisors and Professional Staff. The Building Supervisor is the “eyes and ears” for the professional staff and is ultimately responsible for the facility and all people, programs and events held within the facility. The Building Supervisor is responsible for the overall supervision and safety of the Weary Center, student personnel and programs while on duty during evenings and on weekends. The Building Supervisor is responsible for knowing and enforcing all policies, procedures, rules and regulations. Required Skills/Knowledge: 1. Effective communication skills 2. Pleasant disposition and ability to promote a positive image of Nebraska Wesleyan University 3. Effective teamwork skills 4. Knowledge of recreation and leisure time activities and skills 5. Willingness to learn Responsibilities: 1. Hold current certification in CPR/AED 2. Open, close and secure the Weary Center in a timely manner 3. Be knowledgeable of all polices, procedures and aspects of the facility 4. Follow and enforce all policies and procedures with users and staff 5. Provide quality customer service by answering questions, directing users to the answer, problem solving, etc if the issue is beyond the knowledge of the area supervisor 6. Manage area supervisors 7. Responsible for implementation of all emergency and incident procedures, including documentation. 8. Complete minimum hourly rounds of the facility 9. Be knowledgeable and aware of all activity within the facility 10. Complete, in detail, all daily reports and paperwork 11. Check Area Supervisor cleaning tasks and report it when it is not being completed 12. Assign extra duties to Area Supervisors when appropriate 13. Complete scheduled cleaning. 14. Use assigned keys and fob for their designated use. 6 Best Job On Campus
  • 7. EXPECTATIONS | What it means to work at the Weary Center Your job is very important | Unlike any other student position on campus, you serve the entire university community by providing a safe and fun place to work out and recreate. The university community includes your peers, faculty and staff, and a number of community pass holders. Your job is very flexible | With proper advanced notice, you can be scheduled to work around your classes, meetings, athletic events and practices, and any other time commitments. Your job provides a great learning environment | You will acquire and use many skills that you will take with you into the “real” world after college. These skills include: customer service, conflict management, teamwork, organizational skills, management and supervisor skills. You will also gain specific knowledge of how a recreation center operates and what is needed to make it operate well. Your job is fun | Participants come to the Weary Center to have a good time. You can enhance this by having a good time yourself. You have many opportunities to socialize with your peers while doing your job. The Weary Center recognizes that you are at student. We will not jeopardize your status as a student with unreasonable or unjustifiable job demands. Although, by accepting employment at the Weary Center you are accepting a commitment for which you are responsible. As an employee at the Weary Center, your actions are representative of the department. A positive attitude and professionalism towards users and co-workers contributes greatly to the overall quality and success of the program. Student employees of the Weary Center must know and perform all responsibilities related to their job. They are expected to follow and enforce all Weary Center policies and procedures even when not on duty. Your on-campus job must play by the rules | You are not allowed to work while you’re scheduled to be in class. Do not, under any circumstance, skip class to work. You may, however, work if a class has been cancelled or gets out early. If this occurs and you log time onto your timesheet, you must make a note somewhere on your timesheet that class was cancelled for that particular day. Failure to make this note will result in not getting paid for those hours. Best Job On Campus 7
  • 8. Work Schedule | Being On Time The work schedule for Sunday-Friday is completed prior to each semester. All employees will be required to submit an availability form prior to the work schedule being created. Saturdays will consist of a randomly rotated schedule and will be assigned at the same time as the regular work schedule. All supervisors should expect to work between 1-3 Saturday shifts each semester. Be On Time | It importance of being to work on time cannot be emphasized enough. Employees are expected to be in their assigned area and ready to work at the scheduled time. For example, an employee scheduled to work at 8:00 pm is expected to be in his/her area at 8:00 pm, not working in the door at that time. When the work schedule is created, every effort will be made to avoid situations where the employee is scheduled up until he/she has a class. However, there are two scenarios where you may be scheduled to work immediately before or oafter a class. Scenario #1 (scheduled to work immediately before class): *You work from 9:00am-11:00am & *You have class at 11:00am Clearly, it’s not realistic to be expected to be in your assigned area at 10:59am and then make it to class across campus for class just one minute later. However, there may be times where this type of conflict is unavoidable when filling the work schedule. If your schedule has this type of conflict, it is expected of the employee to do the following: 1. 2. Look at the work schedule to see who comes in after you. Talk to this person (or persons) and see if he/she can arrive 10 minutes early so that you can leave for class. If this person can arrive early, simply leave as soon as he/she arrives to take your place. If, after talking with everyone that comes in for the next hour, no one is able to come in early for you, contact your direct supervisor. It may be possible to make other arrangements. If you have a situation when you absolutely must leave for class but the next supervisor has not yet arrived, call your direct supervisor. If you cannot reach him/her, leave a voicemail on his/her office phone. This will demonstrate that you were attempting to meet your employment obligations and that you did not simply leave your area unstaffed. WORK SCHEDULE TIMELINE Fall Semester Work Schedule • Availability Forms due in May • Work schedule created first week of August Winter Break Work Schedule • Availability forms due first week of December • Work schedule created second week of December • Working over winter break is voluntary Spring Semester Work Schedule • Availability forms due second week of December • Work schedule created during third week of December Summer Break Work Schedule • Availability forms due during first week of May • Work schedule created during second week of May • Working over summer break is voluntary *These descriptions serve as a basic timeline. The timing of the work schedule being created may adjust depending on the academic year. Scenario #2 (scheduled to work immediately after class): *You have class from 9:00am-10:00am & *You work from 10:00am-12:00pm In this situation, it’s important you get to the Weary Center in a timely manner. In fact, someone may be waiting for you to arrive so that he/she can get to class. Please extend this courtesy to your fellow employees. Once you get out of class, get to your scheduled shift. This would not be a time to check your student mailbox or meet with a professor. If you’re scheduled to work, it’s imperative you report for your shift on time. 8 Best Job On Campus
  • 9. Finding A Substitute If an employee is unable to work a scheduled shift, it is his or her responsibility to find a qualified substitute for the shift. There are a number of ways an employee can go about finding a substitute for a shift: • Group Email | All recreation employees will be a part of a Google email group that will allow an email sent to one address to be seen by everyone on the staff. This method for finding a sub can be very effective, however, if the timeframe for finding a sub is small, there are other, more-effective ways at the employee’s disposal. Group email address: wcopenrec@googlegroups.com *You must be a member of the group to send an email to the group. If you receive a rejection reply to your email, contact your direct supervisor. You may need to be added to the group. • Phone | All recreation employees will be given a staff phone list with everyone’s phone number. If an employee is looking for a sub and the email method hasn’t worked, the employee is expected to call everyone on the list if needed. • Face-to-Face | Face to face interaction can be one of the most effective ways for employees to find substitutes. The downside of this is that you may not know where another person is at any given time. If, after speaking to everyone on the staff, no one is able to take the employee’s shift, that employee should contact their direct supervisor at least one day in advance. At that point, the employee and his/her supervisor will discuss the possibility of other arrangements being made. ************************************************************************************* Once you’ve found someone to agree to work for you, there’s still one important step to follow: fill out a sub card. New for 2013-2014: a sub card must be filled out for EVERY shift that is worked by someone other than you. Sub cards can be found at the Front Desk. A sub card essentially serves as a contract between two employees. Once both parties have signed the sub card, that shift is then officially the substitute’s responsibility. If no sub card is filled out and no one arrives for the shift in question, then the responsibility of the shift lies with the original employee. If a sub card is filled out and the substitute does not show up, then the substitute is responsible for that shift. Sub cards eliminate the “he said, she said” of people subbing for other people. Sub cards provide written proof that someone agreed to work for you. ************************************************************************************* Best Job On Campus 9
  • 10. Personal Crisis Procedure In reference to employment at the Weary Center a personal crisis shall be defined as any circumstance that prevents an employee from fulfilling his/her scheduled duties and responsibilities. The following are examples of a legitimate personal crisis: • Car accident • Death in the family • Medical Emergency The following are examples that would not be considered legitimate personal crises: • Going home to watch a brother or sister perform in a sporting event • A birthday party • Studying for an exam or writing a paper • Group meeting • Competing in an athletic competition Regardless of a legitimate/non-legitimate reason, points will be assessed in accordance with the 10 Point System; however, it will be documented as a personal crisis and will be taken into consideration if any other 10 Point System infractions occur. If the employee feels their circumstances are out of their control, he/she should contact their direct supervisor so that the personal crisis can be documented accordingly. Employees should following this procedure in the case of a legitimate person crisis in order to ensure that their shift(s) get covered: 1. Call the Weary Center front desk immediately after the personal crisis arises (402.465.2172). Give the front desk supervisor your name, the personal crisis you are experiencing, and the hours that you are scheduled to work and will be unavailable to work due to the personal crisis. After this is completed or if the Weary Center is not open, move to step #2. Do not leave a message at the front desk. At this point, the front desk supervisor should call their direct supervisor to pass along this information. 2. Call your direct supervisor (402.465.7504). Give your name, the personal crisis you are experiencing, and the hours that you are scheduled to work and will be unavailable to work due to the personal crisis. If you speak with your direct supervisor directly, you are done. If you do not, leave a voicemail with all of the pertinent information. If necessary, your supervisor may need to return the call for more information. The purpose of the Personal Crisis Procedure is to: • Know which shifts are in need to be filled due to the personal crisis (in these situations, the professional staff will assume the responsibility of filling the hours) • Allow the employee the time away from work to handle the crisis ************************************************************************************* 10 Best Job On Campus
  • 11. Illnesses and Sick Days Everyone gets sick. Whether it’s a cold, the flu or food poisoning, it’s reasonable to think that everyone will get sick at one point of another. With that in mind, it’s important everyone know what their options are if they’re feeling under the weather. <> Unless circumstances are dire (i.e. you’re hospitalized), you still have a responsibility to try to find a substitute (see: section on finding a substitute). You must still be prepared to contact everyone on the staff if needed. While it’s certainly understandable that you may not feel up to making an effort to find someone to work for you, you still must try. If you’ve exhausted every option above and you know that you will still not be at work, follow these steps: <1.> Contact the professional staff (402) 465-7504 to let him know that you will not be at your scheduled shift (be sure to inform him where you are scheduled and for how long). Leave a voicemail if not able to get ahold of the person on the phone. Proceed to step 2. <2.> Contact the Front Desk (402) 465-2172 and let the supervisor know that you will not be at your scheduled shift (be sure to inform the supervisor where you are scheduled and for how long). If during an evening or a weekend, ask to speak with the Building Supervisor. If for some reason you are unable to get a hold of anyone, continue this step until you do (if calling before the facility opens, call back once the facility opens). The Front Desk Supervisor will then make a note on the Duty Log that the “sick” supervisor will not be at his/her shift. Each supervisor will get one (1) sick day per semester without points being assessed in accordance with the 10 Point System##. ## Some illnesses may take more than just one day to recover from. Any situations where employees must miss multiple days will be handled on a case-by-case basis. Best Job On Campus 11
  • 12. Dress Code | Look The Part All employees are expected to wear their STAFF shirt and nametag at all times while on duty. Not only will it make everyone on the staff look more professional, but it also makes it clear who the employees are in case any users have any questions. Employees should not wear their staff shirt at any of the time. Employees are responsible for keeping their shirts neat and clean. Employees will be provided with one shirt and one nametag. Additional shirts and nametags are available for a small fee. Nametags will be re-used and must be returned at the completion of an employee’s employment. Neat and clean casual pants or shorts are acceptable to wear with the following exceptions: No… • • • • • Cut off pants or shorts Pants/shorts that do not go high enough on the employee’s waist to cover your underwear (in other words: no sagging) Vulgar or distasteful advertisements Sandals Hats All employees must wear closed-toe shoes. This is for the employee’s safety and also sets a good example for users, who are also required to wear closed-toe shoes. 12 Best Job On Campus
  • 13. Timesheets and Payday Each employee is responsible for his/her timesheet. Failure to record hours onto a timesheet may result in not being paid for unrecorded hours. • Timesheets are located in the timesheet binder at the front desk. • Each payroll period begins on the 16th of the month and runs through the 15th of the following month. • Student payday will occur on the last working day of each month. If the last day of the month occurs on a weekend or a holiday, student payroll will go through on the working day prior to that. Payroll Information In order for students to be paid for oncampus positions, all appropriate payroll forms must be completed. 1. W-4 Form 2. I-9 Form 3. Direct Deposit Authorization Form • Nebraska Wesleyan University uses direct deposit to pay all employees. Pay notices are available to view and print through WebAdvisor. • Employees should record their hours at the completion of each shift. Employee should not fill in times before the work has been completed. Timesheets should not be removed from the front desk area. • Any hours not recorded onto a timesheet may result in not being paid. • Employees should round off the number of hours worked to the nearest quarter (0.25) hour in decimal form. o ¼ hour = .25 o ½ hour = .50 o ¾ hour = .75 o Employees should not write in any other times other than those rounded to the quarter hour (example: do not write in 7:00pm – 8:05pm). • Timesheets will be collected at the end of the day on the 15th of each month. These forms take approximately 5 minutes to complete and should be completed with the employee’s direct supervisor. Best Job On Campus 13
  • 14. Technology and Homework Below are the parameters behind what is and isn’t allowed with respect to technology and homework. Cell Phones • • Cell phone usage by employees while on duty is prohibited, including the use of nonphone functions such as games, calculator, calendar, etc. o EXCEPTION: Building Supervisors during evening and weekend shifts may use their cell phones for work-related reasons. For example: the Building Supervisor is attempting to resolve a situation from somewhere in the facility, but needs to talk to a professional staff member. o EXCEPTION: Front Desk supervisor may choose to their the personal cell phone to call a fellow employee who is not at work (for example, the 2:00pm Cardio Room supervisor does not show up for work, the Front Desk supervisor may elect to call this person via their own personal cell phone). Student employees may have their cell phones available in the case of a Wesleyan Alert System message. In the event of an emergency, it is of the utmost importance that everyone is aware of the situation immediately. o If a student employee receives a phone call or text message (or any other type of message) while on duty that is not from the Wesleyan Alert System, it should be ignored until the employee is no longer working. Tablets (iPads, Kindles, Nooks, etc) • • Tablet usage by employees while on duty is prohibited, with exception to reading magazines or books. Do not pretend to be reading while actually using your tablet for something else (like Facebook, Twitter, etc). Laptops • Laptop usage by employees while on duty is prohibited. Homework • NEW FOR 2013-2014: homework is prohibited while working, with exception to reading (either a paper book or book on a tablet). Notes, notebooks, worksheets, etc. should be left put away. It’s important to remember that this is a job. Positions in Open Recreation are designed to help keep people safe and to provide a customer-service driven environment – something that’s difficult to do if a supervisor is engrossed in his/her homework. Students in other positions on campus are not allowed to study while at work. 14 Best Job On Campus
  • 15. The Front Desk The Front Desk serves as the headquarters for the Campus Rec program. The Front Desk has the desk area where users check into the facility, but also has an “upper” level where the employee mailboxes can be found. Employees may use these mailboxes however they see fit. Some employees keep their staff shirt and nametag in their mailboxes, where others have kept books and magazines. The front desk area also is where student timesheets are kept, as well as various attendance forms, accident reports, etc. *************************************** The Duty Log One form that is used at the front desk is called The Duty Log. A Duty Log will be used each day that recreation hours are held. The Duty Log serves as a daily record of what happened that day. The Duty Log is the employee’s way to document anything that may need some extra attention. It may relate to small problems or other items that need the professional staff’s attention. On the front of the duty log is a section titled Employee Check-in. With as many hours as the Weary Center is open over the course of a day, it’d be realistic for someone to not show up for work and for no one to notice. The check-in section of the duty log eliminates this possibility. When arriving for work, all employees should check in (note that this is different than filling out a timesheet). Employees simply need to write in their initials next to the times and areas they’ll be working for that shift. Employees may check in for multiple hours at a time for this purpose. Front Desk Supervisors have the responsibility to check this section of the duty log and initial in the far-right column each hour. This is to ensure that all areas are covered at al times. If someone has not checked in for work, it is the front desk supervisor’s responsibility to investigate the absence with a phone call. Since the front desk phone will only make local calls, front desk supervisors have the following options for calling the missing employee: 1. Call the person using the calling card at the front desk. 2. Call the person using your personal cell phone (this is an exception where a mobile phone is OK to use while at work). 3. Call the professional staff’s office to let him/her know that someone is not here for work. The professional staff can then make the call from his/her office. If you’re unable to reach the missing person or the professional staff, leave a voicemail on the professional staff’s office phone. Best Job On Campus 15
  • 16. The Front Desk supervisor is responsible for: • Checking users into the facility • Answering the phone • Checking out equipment • Monitoring the Resource Scheduler • Monitoring employee check-in • Monitoring Snyder Arena, the main lobby, classroom hallway and hall-of-fame hallway Anyone wishing to participate in Open Recreation or Intramural Sports must present their NWU ID Card or University Fob to gain admittance to the Weary Center, with the following exceptions: • • Students and faculty attending a scheduled class. The “user” here should indicate where he/she is going and for what reason. However, if the “user” attempts to walk past the front desk without indicating that he/she is going to class, stop the person and ask where they are going. Simply ask the person to inform the front desk person the next time as to avoid any confusion. In-season athletes attending a scheduled practice. These athletes should also indicate where he/she is going and for what reason. Again, if the “user” attempts to walk past the front desk without indicating that he/she is going to practice, stop the person and ask where they are going. Simply ask the person to inform the front desk person the next time as to avoid any confusion. The Validation Book While WebAdvisor is used to check users into the facility (see next page), we also have The Validation Book. This notebook contains validation list for all students, faculty and staff. It essentially serves as a paper copy of the database that WebAdvisor uses. If at any point WebAdvisor isn’t working, the front desk supervisor should reference the validation book to assist in the checking in of users. In the case of WebAdvisor not working properly and you are using the validation book, users do not need to sign the Validation book as long as they have their ID or Fob. 16 Best Job On Campus
  • 17. Checking Users Into The Facility At the front desk computer, open Internet Explorer. Once the web browser loads, you’ll have three different tabs available to you: • WebAdvisor | Use to check users into the facility. • The Resource Scheduler | Use to view what is going on inside the facility and surrounding courts and fields. • The Campus Recreation (Weary Center) web page | Use as a resource to view additional hours, fitness classes, etc. Aside from those 3 pages, the computer is configured to block any other web site. Do not attempt to view any other sites while working the front desk. Checking your email or Facebook can wait until you’re off of work. WebAdvisor 1. Login to WebAdvisor with your NWU user name and password Campus Recreation Web Page 1. Login with the credentials located on the computer monitor. 1. There is no need to login. This page is for public viewing. 2. Under the Current Students tab, you should see a link titled Weary Center Access. Click on it. Using WebAdvisor | Once you login to WebAdvisor and click on the Weary Center Access link, you should see a screen similar to this: Once you see this screen, be sure to notice the Select a Term box and use the drop-down menu to select the current term. Note: if you do not select the correct term, users will not check in correctly. Best Job On Campus 17
  • 18. Once you have selected the correct term, be sure that the cursor is blinking in the “Student ID” field (even if a faculty or staff member checks in, you’ll still use this field). If the cursor is not blinking in this field, IDs and fobs won’t scan. When a user approaches the front desk, follow these steps: 1. Say hello. Make eye contact and welcome to the person to the Weary Center. 2. If the user has an ID card, take the ID from the person and swipe the card (the magnetic stripe on the card will need to face the green light on the card-reader). If the user has a fob, the user will be able to touch their fob to the fob-reader on the front counter. 3. If the person is given access to use the Weary Center, you’ll see a screen similar to this: 4. 5. Next, click on the Submit button at the bottom of the screen. You are now ready to check in the next user! Note: sometimes there is a short lag in the time you hit submit until the next person can scan his/her ID/fob. If you need to, ask the next user to wait a moment until the check-in screen reappears. 18 Best Job On Campus
  • 19. 6. Occasionally, the computer will show a user as ACCESS DENIED. If a user is denied access, you’ll see a screen similar to this: 7. If the user is denied access, inform the person that the computer is denying them access. DO NOT let allow the user to enter. Fill out a WebAdvisor Identification Error Form. Be sure to get the user’s name and write down the exact message from the computer. If the user insists that he/she is a student here, simply inform the user that the matter will be investigated, but, in the meantime, he/she cannot enter the Weary Center. a. If it’s during the day, you may send any users to visit with your direct supervisor. Sometimes people want to talk to someone “higher up” than the person sitting downstairs at the front desk. 8. 9. Best Job On Campus 19
  • 20. What to do if someone just walks past you at the Front Desk: 1. Stop the person. Say, “excuse me, I need you to check in before you enter.” 2. If the person says that they do not have their ID or Fob, see the section on No ID or Fob. 3. If the person enters anyway, even after you’ve asked him/her to stop, ask anyone at the Front Desk to wait for a moment and follow the person and say again, “excuse me, I need for you to check in before you enter.” 4. If the person still will not provide an ID or Fob, get the person’s name if possible and call the professional staff person or the building supervisor on duty. No ID or No Fob | What to do if someone does not have his or her ID or fob: 1. Each semester students, faculty and staff have the ability to sign next to their name in the Validation Book. 2. Users may only sign the Validation Book one time per semester. This is allowed as a measure of “good faith” to users who may honestly forgot his/her ID or Fob. However, after a user has signed the Validation Book that user must bring his/her ID or Fob each time thereafter. 3. To have someone sign the Validation Book: a. Grab the Validation Book from the credenza at the front desk. b. Ask the user for his/her name. Do not allow the user to look up their own name (in the past, people have attempted to sign next to someone else’s name). c. Once you’ve found the user’s name, manually enter their ID number (which can be found in the Validation Book). Make sure the picture matches the person before you allow him/her to sign. If the picture does not match, do not allow this person to enter. d. If the picture matches the person, point out to the person where to sign. Watch the person sign the book to ensure they are signing next to their own name. 4. If the person has already signed the Validation Book, he or she should not be allowed to enter. It does not matter if the person is coming in to use the Weight Room, play Intramural Sports, or is your best friend. All users are only permitted to sign the Validation Book one time per semester. Note: The Validation Book will not be immediately available at the beginning of each semester. Students have until the end of the first week of classes to validate, and it generally takes some time after that before the entire list can be populated in the Registrar’s office and sent to us for our use. 20 Best Job On Campus
  • 21. The Resource Scheduler With a facility as big as the Weary Center with as many different areas, it’s important to know exactly what is going on in each area of the facility. NWU has invested in a web-based interface called the Resource Scheduler. Through this interface, we are able to see everything that is scheduled in the facility, including classrooms, courts & fields and conference rooms. Login with the following credentials: n: wcstu (standing for weary center student) p: weary4ever When you’re at the front desk and you open Internet Explorer, one of the tabs that opens by default will be the resource scheduler. The login screen you’ll see will look like this: Best Job On Campus 21
  • 22. Using the Resource Scheduler Once you’re logged into the scheduler, you have the ability to view all of the Weary Center schedules. You do not have the ability to add events, change events or delete events, so there is no worry about accidentally altering the schedules. On the left-hand side of the screen you’ll see a gold box that will list all of the different areas inside the facility. Click on a “facility” (see image below looking at Classroom 106B). If you click on a description with a + sign next to it, you’ll be able to view multiple areas at once, though depending on which of those you click on, it’s not always very readable when the schedules display (if you click on one facility at a time, you should have no problems viewing the schedules). The best way to go about learning how to use the Resource Scheduler is through trial and error. There is no “right” way to use it, as everyone may find something that works better for him or her. If you have any questions about the resource scheduler, please feel free to contact the professional staff person. 22 Best Job On Campus
  • 23. The Campus Recreation (Weary Center) Website The third tab that will automatically open when you open Internet Explorer is to the NWU Campus Recreation website. You will not need to use the website on a regular basis. The purpose for allowing the front desk supervisor to view the website is because it may often lead the supervisor to answer certain questions that may arise. Some general information that can be found on the website (these items are on the menu on the left-hand side): • Policies • Bike Checkout Information • Family Time Information • Guest Pass Information • Intramural Sports Information • Meeting Space Information • Information about the recreational spaces the Weary Center has to offer • Frequently asked questions Other information that can be found on the website (these items will generally be features on the picture that changes every few seconds) • Information about our hours, closings, etc • Fitness Class Information • Intramural Sports Information • Other pertinent information If you scroll to the bottom of this page you’ll see two columns. One is for events and another is for recent news stories. These may also prove useful for the front desk supervisor to be aware of. Best Job On Campus 23
  • 24. The Open Rec Blog The fourth tab that will automatically open when you open Internet Explorer is to the Open Rec Blog. The goal of this blog is to make certain information readily available to all Open Recreation supervisors. From this site you’ll be able to view and download a current copy of the work schedule, an employee phone list, as well as see other pertinent information employees need to be aware of. Staff announcements will also be posted on this page. http://www.wcopenrec.blogspot.com Some information on this site is password protected. If prompted for a password, enter: weary into the field and you’ll be able to access the information. That page will look something like this. 24 Best Job On Campus
  • 25. Equipment Checkout Checking Out Equipment 1. NEW FOR 2013-2014: To check out any equipment, users must have their NWU ID Card. The user’s ID will be kept at the front desk while the item is checked out. This will serve as collateral for the user to return the equipment. A fob is not acceptable for checking out equipment. 2. Have the user read the checkout form and legibly print their name and write down what they are checking out and any identification number on the equipment. Make the user then sign their name. 3. Prior to actually handing the equipment to the user, briefly look over the equipment being checked out to make sure it is in good repair (example: make sure the basketball doesn’t have a hole in it). 4. Hand the user the requested item. NWU ID Cards are now required for checking out equipment. This will help ensure that all items are returned. Checking In Equipment 1. Take the item from the user and look it over to make sure it is in good repair. a. If not, make a note on the Duty Log indicating what was damaged and who was responsible. 2. NEW FOR 2013-2014: Return the user’s ID. 3. Find the user’s name on the checkout sheet and make sure the item number matches. 4. Initial the checkout form and tell the person, “thank you.” 5. Put the item away. At the end of the day check over the checkout sheets to make sure all items returned were initials as being returned. If not, check for the item and initial it. If not found, make a note in the Duty Log about the missing item. If a sheet is full and all items have been initials, throw the checkout sheet away. Bike Checkout Program | Checking Out A Bike Additional instructions for checking out a bike can be found in the Bike Checkout Notebook. 1. 2. 3. 4. 5. 6. 7. 8. 9. A NWU ID Card is required to check out a bike for use. Detailed instructions are available in the Weary on Wheels notebook located at the Front Desk. Be sure the user has their NWU ID Card. We will hold this at the Front Desk as collateral. If the user does not have his/her ID, do not check out a bike to that person. A Fob will not be acceptable in this instance. ID’s can be stored in the designated drawer at the front desk until the user returns the bike. Have the user read and sign the Bike Checkout Agreement and Waiver (they’re attached together with a staple). Bikes are stored in the room directly adjacent to the Front Desk. Each bike will have a bag attached to it for the storage of a lock. Look over the bike to make sure it is in good repair. You should also have the user stand over the bike to make sure they are tall enough to handle that particular bike. The user should be able to straddle the bike and have at least one inch of space between the bike and the user’s crotch. Give the user a bike helmet (required) and have the user try on the helmet. It should fit on the users head without being too big or too small. Give the user the appropriate key to match that bike’s number. This is so that the user may lock up the bike if he/she needs to leave it unattended for any reason. Inform the user of when the bike needs to be returned. Bikes can be checked out for up to four (4) hours at a time, however, they must be returned before it is dark outside or 30 minutes before the Weary Center closes (for example, since the Weary Center closes at 7:00pm on Fridays the bike must be returned by 6:30pm). Once the user has everything he/she needs, fill out the Bike Checkout Log using the information provided by the user on the Bike Checkout Agreement (this log is filled out by the employee, not the user). The Bike Checkout Log is very similar to the equipment checkout log, but this is used exclusively for bike checkout. Best Job On Campus 25
  • 26. Checking In A Bike 1. Take all items back and look over them to make sure they are in good repair. If not, be sure to fill out a Bike Maintenance Form (found in the Bike Checkout Notebook). A fee may be assessed to the user depending on the damage. 2. Be sure to check the bike back in on the Bike Checkout Log and circle the appropriate option as to the results of your bike inspection. Be sure to also initial the Bike Checkout Log. 3. Return the user’s ID card. Tell the user, “thank you.” 4. Return all equipment to their original locations. Lost & Found If an item is turned into the Front Desk, follow these steps: 1. Take the item. 2. List it as being Lost on the Lost & Found Log (a notebook located on the credenza at the front desk). 3. If during the day, place the item in front of the BS closet. The Building Supervisor will then put the item away when he/she comes on duty. 4. If a night or a weekend, go ahead and log the item and then give the item to the Building Supervisor to be put away. 5. If the item is something of value (electronic devices, a wallet, jewelry, car keys, etc.) call the professional staff. Items of significant value should not be kept downstairs. Note: since the BS closet remains locked during the business day, if someone inquires about a lost item call the professional staff. During evenings and weekends, the Building Supervisor will have access to the lost & found. Answering The Phone Just as the front desk supervisor is the first thing someone sees as they enter the Weary Center, the front desk supervisor is also the first person someone hears when they call the front desk. It’s absolutely necessary to present yourself in a positive an energetic voice. The standard greeting you should use when answering the phone at the front desk is, “Hello. Thank you for calling the Weary Center Front Desk. My name is __________, how may I help you?” You may change the greeting as you see fit, within reason. It’s important to tell the caller where they have called (in case of a wrong number), who you are, and that you’re willing provide assistance. If you are taking a message for someone, or someone is looking for assistance that you’re unable to provide, be sure to get their full name and phone number so that someone is able to return their call. Also, you have the options of transferring the call. Instructions on how to transfer a call are available at the Front Desk. Deliveries 1. The Front Desk Supervisor may sign for deliveries. 2. Deliveries for the concessions stand can typically be put into the room beneath the stairs by the Front Desk. a. For deliveries needing refrigeration (for example: hot dogs), call the professional staff so that those items can be stored appropriately. 3. Please place any invoices or packing slips inside the Duty Log notebook. 4. For any other deliveries, either make a call to the person responsible or you may also direct the delivery person to that person’s office. 26 Best Job On Campus
  • 27. The Cardio Room Bikes, elliptical machines and treadmills highlight the cardio portion of the Cardio Room. Users also have access to the room’s weight equipment that includes dumbbells, and selectorized equipment. Spin bikes are also available with a television and DVD player dedicated for their use. The Cardio Room supervisor is responsible for the Cardio Room, Knight Field House and the Aerobics Room. When scheduled to work in the Cardio Room: • Check in when you arrive on the Duty Log at the Front Desk. • Before sitting down at the desk, walk through the Cardio Room and the Field House to familiarize yourself with your surroundings. Also… o Make a mental note of how many users are in each of your areas. You should always know approximately how many users are in your areas. This shows that you’re being alert. o If you notice anything that needs attention, tend to it. • Supervise your areas at a high level. o If any users experience problems, you are the first person to respond. o Be available for questions. Be approachable. If you are engrossed in a book or magazine, users may not feel as though they can approach you. • • • • Greet or acknowledge everyone who enters the Cardio Room. Complete your assigned cleaning. The cleaning schedule can be found in the area desk drawer. A map of the area is also available in the drawer. Take attendance at the appropriate time. Attendance forms are located inside the desk drawer (and printed on the back of the cleaning schedule when applicable). Perform a “round” of the Field House a minimum of twice per hour. Walk around the perimeter of the Field House When scheduled to “open” the Cardio Room: • Turn on lights (light switch is located in Northwest corner of the room). • Turn on all equipment (TV’s, ellipticals, etc). Some of the equipment is self-powered and will not have an on/off button. An easy rule of thumb: if it has a power cord, there is an on/off switch. When scheduled to “close” the Cardio Room: • Turn off lights. • Turn off all equipment (TV’s, ellipticals, etc). Some of the equipment is self-powered and will not have an on/off button. An easy rule of thumb: if it has a power cord, there is an on/off switch. Best Job On Campus 27
  • 28. Knight Field House Three basketball courts and an indoor running track highlight Knight Field House. The Cardio Room Supervisor is responsible for supervising Knight Field House. When performing a round of the FH (a minimum of twice per hour), the supervisor should walk around the outside of the track and check for: o Doors that are ajar o Leaks o Broken windows Athletic Practices Monday – Friday 3:00pm – 7:00pm This time is designated “Athletic Priority” time. If a practice is scheduled during this time Open Rec will not be available in the Field House. The Cardio Room Supervisor needs to be aware of this and ask users to leave accordingly. The Cardio Room Supervisor can be aware of what is on the schedule by asking the Front Desk Supervisor to look at the Resource Scheduler. Tip: If working in the Cardio Room from 2:00pm-3:00pm and you know that Track Practice begins at 3:00pm, let the group of people playing basketball know that there is a practice beginning at 3:00pm and they’ll need to leave by then. Tip: If nothing is scheduled in Snyder Arena, users may use that space during this time. The Cardio Room Supervisor needs to monitor the Field House during practices. If any users “sneak” into the Field House to play basketball during this time, it is the Cardio Room Supervisor’s responsibility to ask those users to leave. It is not the coach’s responsibility to stop practice to ask users to leave. Unorganized Outdoor Sports Traditional outdoor sports (baseball, softball, football, Frisbee, etc.) are restricted to scheduled practices. In other words, users are not allowed to play catch inside the Field House. Indoor Track Information 1 Mile = 10 laps on inside lane 1 Mile = 8 laps on outside lane 28 Best Job On Campus
  • 29. The Aerobics Room The Aerobics Room is a private room equipped with mirrors, a television with DVD player and stereo with the capability to connect to an mp3 player. The Aerobics Room is ultimately the Cardio Room supervisor’s responsibility, however, it is a passive responsibility. The Cardio Room person should not feel the need to investigate anything happening in the Aerobics Room with exception to any suspicious behavior (loud noises, cries for help, etc.). The Aerobics Room is available on a first-come, first-served basis – with exception to some previously scheduled reservations (which can be viewed on the Resource Scheduler). The key to the Aerobics Room can be checked out at the Weary Center front desk and users are asked to use it for just one hour at a time. Best Job On Campus 29
  • 30. The Weight Room and Circuit Training Room Free weights and selectorized equipment highlight the Weight and Circuit Rooms. The Weight Room supervisor is responsible for the Weight Room, Circuit Room and Racquetball Courts. When scheduled to work in the Weight Room: • Check in when you arrive on the Duty Log at the Front Desk. • Before sitting down at the desk, walk through the Weight Room, Circuit Room and the hallway outside the Racquetball courts to familiarize yourself with your surroundings. Also o Make a mental note of how many users are in your areas. You should always know approximately how many users are in your areas. This shows that you’re being alert. o If you notice anything that needs attention, tend to it. • Supervise your areas at a high level. o If any users experience problems, you are the first person to respond. o Be available for questions. Be approachable. If you are engrossed in a book or magazine, users may not feel as though they can approach you. • • • • Greet or acknowledge everyone who enters the Weight Room. Complete your assigned cleaning. The cleaning schedule can be found in the area desk drawer. A map of the area is also available in the drawer. Take attendance at the appropriate time. Attendance forms are located inside the area desk drawer (and printed on the back of the cleaning schedule when applicable). Perform a “round” of your areas a minimum of twice per hour. You should not be seated at the desk for the entire shift. When scheduled to “open” the Weight Room: • Turn on lights in the Weight Room (light switch located behind the desk) and in the Circuit Room (light switch located on wall just North of the door frame inside the Weight Room). The Circuit Room lights will take a few minutes to completely turn on. • Turn on all equipment (radios, etc). When scheduled to “close” the Cardio Room: • Turn off lights. • Turn off all equipment. 30 Best Job On Campus
  • 31. Weight Room Spotting The Weight Room can be a very dangerous place to work out if not careful. Just like a lifeguard is able to respond a moment’s notice, the Weight Room Supervisor must be able to assist any users struggling with a lift. Step 1: Pay attention at all times. Step 2: If you notice a user struggling with a lift, your #1 priority is to get there as soon as possible to assist the user. Step 3: Determine the degree of seriousness this lifter is experiencing (ask the user if not obvious). Does he/she just need a small amount of assistance? Or is the user in serious trouble? Step 4: Use whatever means necessary to get the weight off of the lifter (if the situation is not serious, provide whatever assistance the lifter needs). Some options available to you: • Stand above the lifter’s head and assist with the lift • Life one side of the bar (allowing the bar to crash to the floor; it’s more important to help the user be safe than to worry about weights crashing to the floor) • Start pulling weights off of one side (again, allowing weights to crash to the floor) • Ask other users for help Best Job On Campus 31
  • 32. The Racquetball Courts The Racquetball Courts provide NWU users the ability to play racquetball in an enclosed, safe environment. Some users may also elect to use the racquetball court as a place to do additional stretching, walleyball or even some “indoor” soccer (with an appropriate ball). Users are required to wear goggles when playing racquetball. It is the Weight Room Supervisor’s responsibility to monitor whether or not goggles are being worn and to enforce the goggles policy. If a user does not want to wear goggles, he/she is not allowed to play racquetball. Goggles are available for checkout at the Front Desk. The user will need his/her ID to check out a pair of goggles. 32 Best Job On Campus
  • 33. The Swimming Pool The Swimming Pool offers NWU users the opportunity to swim recreationally in a number of ways. Open swim, lap swim as well as some other activities like basketball and volleyball are available as well. *Community Pass holders do not have access to the pool. The Nebraska Wesleyan University pool operates as a Class F pool in the State of Nebraska. Although by law NWU is not required to have a lifeguard on deck at all times, it’s the policy of Nebraska Wesleyan to always have a lifeguard on deck during pool hours as an extra precaution. Lifeguards are part of the Open Recreation staff, however they’re also their separate entity. They work within the Open Recreation program, however, they require a different set of certifications. If a lifeguard does not show up for duty, then the pool must be closed until a lifeguard can be on duty. When lifeguard opens the pool: • He/she will turn on the pool lights and radio and will then unlock both the men’s and women’s locker room doors. • When his/her “replacement” arrives, this lifeguard can leave the pool in his/her hands. • If his/her replacement does not arrive for work, this lifeguard may clear the pool deck and lock the locker room doors (thus making sure no one is in the pool when there is no lifeguard on deck). In this scenario, if it is not the last shift of the day, the lifeguard should leave the lights ON for the next lifeguard. When a lifeguard closes the pool: • He/she will clear the pool and pool deck. • He/she will lock both the men’s and women’s locker room doors. • He/she will then check all exterior “emergency” exit doors to ensure they are closed. • He/she will turn off the pool lights and radio. • He/she will exit through the pool doors near the office and ensure the door closes securely behind them. Best Job On Campus 33
  • 34. Snyder Arena Snyder Arena hosts all NWU home volleyball and basketball contests. Six baskets are available in Snyder Arena for shooting. Two full-courts of basketball can be play if played in an East/West direction. Snyder Arena is available for Open Recreation when other events and activities are not scheduled. The Front Desk Supervisor is responsible for knowing what is scheduled in Snyder Arena and for “enforcing” that schedule. Practices, games and HHP classes are normally the only roadblocks to Open Recreation taking place in Snyder Arena. The Front Desk person should encourage users to use non-street shoes when using Snyder Arena (however, that is not something that needs to be strictly enforced). 34 Best Job On Campus
  • 35. Cleaning It is the responsibility of the student employees to clean all of the workout facilities. Custodians are responsible for cleaning the restrooms, locker rooms and drinking fountains along with special projects. Custodians are not responsible for cleaning the workout facilities with exception to occasionally shampooing the carpet or mopping the weight room floor. In order to keep the Weary Center a clean and safe place for users to recreate, it is absolutely necessary that our equipment stay in the best possible working order. The best way to do this is to keep our equipment as clean as possible. There are three primary reasons why it’s important to keep the facility and its equipment clean: 1. Clean equipment is more attractive than dirty equipment. Think about any prospective student touring the campus – if you were that student would you want to go to a school whose rec center wasn’t clean? 2. From a hygiene perspective, clean equipment is safer. With the threats of MRSA, swine flu, etc., it’s imperative we keep the facility clean. 3. Clean equipment is less likely to break down. Equipment is going to be out of order from time to time, but clean equipment breaks down less often than dirty equipment. Each area has a cleaning schedule for its supervisor to complete every hour. These cleaning schedules are not made as “busy work”, but rather are there to ensure that everything gets cleaned in a timely fashion. The cleaning schedule maps out the minimum amount of cleaning that should be done each hour. If you notice something that needs to be cleaned, please clean it even if it’s not your assigned cleaning. After a supervisor has cleaned the assigned area or task, he/she should place their initials next to the task on the cleaning schedule. The Building Supervisors will check the cleaning each shift to make sure everything is being cleaned appropriately. The Building Supervisors are expected to “write up” any cleaning that is not done at a high level. Note: the Building Supervisors understand that while it’s possible for someone to clean an area at 8:00am, and by the time the cleaning is being checked by 5:00pm – that area may not appear as though it was just cleaned. For those types of situations, the Building Supervisor will be looking for obvious signs of areas being cleaned. Dust settling on an area or a piece of equipment is an indicator that something wasn’t cleaned. It’s one thing for equipment to get dirty over the course of the day – it takes much longer for dust to settle. If you are not sure what is expected with respect to cleaning, refer to the instructions found on the next two pages (also found in the area desks). Best Job On Campus 35
  • 36. Cardio Room Cleaning Descriptions Black Mats Under Equipment | Using a cleaning towel found under the desk and some of the “user” cleaner, spray down these mats and use the towel to wipe down these mats located under some of our equipment. Black Sit Up Mats | Using a cleaning towel found under the desk and some of the “user” cleaner, spray down these mats and use the towel to wipe down these mats located near the dumbbells. Door Handles | Using Clorox Wipes, wipe down the door handles/crash bars on the doors to the Cardio Room. Be sure to do this to the “main” doors as well as the “back” doors to the room. Dumbbells, Bottom Row | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and simply wipe down each of the dumbbells on the bottom row of the rack. Dumbbells, Top Row | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and simply wipe down each of the dumbbells on the top row of the rack. Empty Vacuums (if applicable) | Empty the receptacle on the mini-vacuum. Maintenance is responsible for changing the vacuum bags on the traditional, upright vacuum. Equipment | Using a cleaning towel found under the desk and some of the “user” cleaner, clean all of the equipment in the indicated area. Be sure to wipe down the entire piece of equipment, including the equipment frame. Using Fantastik (found in the desk) should help to remove any marks found on the equipment. Organize Desk | Straighten up the desk. Remove any miscellaneous items/junk that does not need to stay in the desk. This may include pens that don’t work, old news bulletins, etc. Straighten Up, Organize Magazines, etc. | Straighten up the room. Re-organize any magazines that are sitting on the cubbies. Make the room look as if it has just opened and is “ready to go.” Treadmills | Using a cleaning towel found under the desk and some of the “user” cleaner, wipe down the entire treadmill frame, display panel, and deck. Be sure not to spray cleaner directly onto the display panel. Treadmills will also be cleaned as part of Area 5; however, with as expensive as the treadmills are, it’s necessary to clean them more often. Vacuum | Vacuum the assigned area using both the upright vacuum and mini-vacuum. Windows | Using paper towels and window cleaner found under the desk, clean windows in the assigned area. Clean both the inside and outside of the window. 36 Best Job On Campus
  • 37. Weight Room Cleaning Descriptions Ab Mats | Using one of the “user” towels and some of the “user” cleaner, spray these black mats in the Circuit Room and wipe them down with the towel. Do this to both side of the mat. Bench Press Bars | Using a cleaning towel found under the desk and some of the “user” cleaner, spray the cleaner onto the towel and wipe down the bench press bars. Bench Press Pads | Using one of the “user” towels and some of the “user” cleaner, spray down the bench press pads and wipe down with towel. Black & Gold Mat | Using one of the “user” towels and some of the “user” cleaner, spray down the mat and wipe down with towel. Dumbbells < 30 Pounds | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe down each of the dumbbells that are 30 pounds or less. Dumbbells > 30 Pounds | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe down each of the dumbbells that are greater than 30 pounds. Dumbbell Racks | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe down all of the dumbbell racks. Move whatever dumbbells you can to do a thorough job cleanings. Empty Vacuums (if applicable) | Empty the receptacle on the mini-vacuum. Maintenance is responsible for changing the vacuum bags on the traditional, upright vacuum. Equipment | Using a cleaning towel found under the desk and some of the “user” cleaner, clean all of the equipment in the indicated area. Be sure to wipe down the entire piece of equipment, including the equipment frame. Using Fantastik (found in the desk) should help to remove any marks found on the equipment. Exercise Balls | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe down the exercise balls. Medicine Balls | Using a cleaning towel found under the desk and some of the “user” cleaner, spray some cleaner onto the towel and wipe down the medicine balls. Mirrors | Using paper towels and window cleaner found under the desk, clean mirrors in the assigned area. Rack Weights | Rack all weights. Every bench press, squat rack, lifting platform should be racked. Also, any miscellaneous dumbbells, or other weights in the Circuit Room should be returned to their location. The Weight Room should look ready to open after completing this task. Squat Bars | Using a cleaning towel found under the desk and some of the “user” cleaner, spray the cleaner onto the towel and wipe down the squat bars. Organize Dumbbell Racks | Return any stray dumbbells to their location. If any dumbbells are racked in the wrong order, return them to the correct location. Organize Weight Room Desk | Straighten up the desk. Remove any miscellaneous items/junk that does not need to stay in the desk. This may include pens that don’t work, old news bulletins, etc. Vacuum | Vacuum the assigned area using both the upright vacuum and mini-vacuum. Vacuum Dumbbell Racks | Using the mini-vac, vacuum around the dumbbell racks. You should also be able to use the hose on the vacuum to vacuum between some of the weights (don’t just vacuum the floor, but you can also vacuum the racks, too). Windows | Using paper towels and window cleaner found under the desk, clean windows in the assigned area. Due to how the cleaning schedule is setup, you will only need to clean one side of the window (either the Circuit Room side or Weight Room side). In the Cardio Room the supervisor must clean both sides of the window. Best Job On Campus 37
  • 38. Area Attendance The Area Supervisors will take attendance every hour on the half-hour. Forms are provided in each area and are printed on the backside of the cleaning schedules. Count everyone in your area(s) and write the number into the corresponding field on the attendance form. Use whole numbers, not tally marks. DO NOT count athletes that are participating in an athletic practice in the Field House. DO NOT count students in an HHP class in the Field House. In those instances, simply write “HHP Class” or “Track Practice” (or whatever is appropriate) instead of a number. The last shift each day is responsible for totaling the day’s attendance. Attendance sheets are collected and new ones are distributed by the Building Supervisor responsible for closing the last day of the week (typically on Sunday nights, with exceptions being before campus breaks and during campus breaks). No Show Coverage Policy If someone does not show up for work (regardless of the reason), follow this process to make sure that all areas are covered: 1. The Front Desk and Weight Room should always be staffed. Supervisors should rotate around however necessary to make sure that these areas are covered. The Cardio Room is the least important area to have covered. The Front Desk and Weight Room take priority. 2. The Front Desk Supervisor should call the person who is scheduled to establish if he/she is coming in to work or not. 3. Attendance and Cleaning: 3.1 If we do not have a Cardio Room Supervisor, before 5:00pm on weekdays, the Weight Room Supervisor is also responsible for taking attendance in the Cardio Room. The Weight Room Supervisor should be away from the Weight Room just long enough to complete this task and return to the Weight Room. 3.2 If we do not have a Cardio Room Supervisor, before 5:00pm on weekdays, the person who works after the “unstaffed” shift is responsible for completing the assigned cleaning. 3.3 After 5:00pm and on weekends, the Building Supervisor is responsible for all attendance and cleaning of the unsupervised area. 4. Make sure all no-shows and course of action that is taken is recorded onto the Duty Log and that a 10 Point System Infraction form is filled out accordingly. 38 Best Job On Campus
  • 39. The 10 Point System The 10 Point System is designed to serve as a self-monitoring device to keep student employees accountable to their employment responsibilities. In this way, a student’s job status is determined by his or her accumulation of points. The system is not intended to create an atmosphere of fear, but rather it is used simply to make sure that everyone is doing his or her job. In this way, the professional staff fires no one. Employees control their continued employment. For most employees, the 10 Point System runs in the background and is a non-issue. The 10 Point System is used over the course of one academic year. A notification of points will be sent via email if an employee has violated any of the below parameters. When an employee accumulates five (5) points, the employee should consider this their formal written warning. If there are any questions about an infraction, the employee has seven (7) days from the date of the notice to contact the Assistant Director to discuss the infraction. An accumulation of 10 points over the period of one academic year will result in immediate termination. At that point, the employee has the option of writing a letter of appeal which will be considered by the Director, Assistant Director and Building Supervisors. Any letters of appeal must be submitted within seven (7) days of the final notice. 3 Points 3 Points 5 Points 5 Points 5 Points 5 Points 7 Points 7 points 7 Points 10 Points 10 Points 10 Points 10 Points 10 Points Failure to wear STAFF shirt or nametag Incorrectly completing forms (maintenance reports, duty log, attendance forms, etc.) Late for assigned duty Late for substituted duty Failure to perform to your job description (as determined by the description in the staff handbook or by the Building Supervisor or Professional Staff) Misuse of a cellular phone (as determined by Building Supervisor or Professional Staff) Failure to attend a scheduled meeting or training Failure to show up for assigned hours Failure to show up for substituted hours Failure to enforce or abide by Weary Center rules, policies and procedures Falsifying of timesheet Failure to attend staff training Failure to gain certification in CPR Showing up for work while under the influence of drugs, alcohol, etc *If any other sort of infraction occurs that is not listed above and the Professional Staff believes action needs to be taken, the employee will receive notification explaining the infraction. *If an employee reaches the 10-point level when termination occurs, he/she may write a letter of appeal. This letter should be typed and either hand-delivered or emailed as an attachment to the Assistant Director. The letter should explain what happened and why you feel a second chance should be awarded. Upon receipt of this letter, it will be reviewed and the employee will be informed of the decision within one week of receiving the letter, but due to the timeline of possibly needing to hire a replacement, this decision will be made as soon as possible. *Upon receiving 10 points, the employee should not arrive to work his/her scheduled shifts. It will be the professional staff’s responsibility to fill these shifts during the appeal process. If the employee is re-instated, he/she will resume working his/her shifts as scheduled. *All employees should feel free to “defend themselves.” If you feel circumstances were out of your control and you received a loss of points, please visit with the professional staff to discuss. Best Job On Campus 39
  • 40. Family Time Purpose of Family Time The purpose of family time is to provide faculty, staff and students with children an opportunity to recreate as a family. Hours Available: Saturday 1:00p – 5:00p Sunday 1:00p – 5:00p Update: Traditional Family Time hours will take place during the Fall and Spring semesters, and will begin on the weekend after classes begin. For summer and winter break, family time hours will take place during the evening recreation hours. Eligibility Eligible participants for Family Time includes NWU faculty, staff and students; their spouse or partner, and their children. A Family Time form must be completed before the first Family Time participation each semester. Family Time Policies 1. 2. Children and spouse of faculty, staff or students may not bring guests. Children must be under direct supervision defined as: a parent and child playing directly together or within reach of each other. 3. No one under the age of 18 is allowed in the Weight Room or Cardio Room. 4. Children under the age of 16 are not allowed in the Circuit Room. 5. Children (16 and older) and parents must work together on the same weight machine, and within arm’s reach of each other when in the Circuit Room. 6. Strollers are not allowed in the workout areas, including Knight Field House. 7. All children and parents must adhere to all Weary Center policies. 8. All current faculty, staff, student and community pass members will have access to workout areas during Family Time. In other words, no areas are reserved specifically for Family Time. 9. Access to certain areas will be limited during any scheduled special events. 10. All users must respond appropriately when approached by a Weary Center employee. Front Desk Instructions Families coming to Family Time must check in at the front desk and must fill out a Family Time form, found in the Family Time notebook. 1. Scan the ID/FOB of the faculty, staff, or student member. 2. Look up the family’s information in the Family Time notebook and make sure the form is complete. a. If not, ask the user to complete the form. 3. Record the names of everyone on the family time attendance form. 4. Tell the family to, “have fun!” 40 Best Job On Campus
  • 41. Guest Policy Day Passes All students, faculty and staff may bring one guest with them to work out for a $5 fee. If someone would like to purchase a guest pass, follow these steps. 1. 2. 3. 4. 5. 6. Make sure the guest is over 18. If there’s any question, ask to see a driver’s license. Fill out the Guest Pass Form. All guests must have an NWU sponsor. There is a $5 fee. We do not have change available. For this reason, we can only accept exact change or a personal check written to NWU. Tell them, “thank you” and allow them to enter. Put the money and the form in an envelope, label it, and put it with the Duty Log. Guests may not check out equipment, attend fitness classes or play intramurals. Community Pass The university recognizes the Weary Center’s potential to accommodate the fitness needs of the public on a limited basis. In opening our fitness facilities, our intention is not to become a fitness club, but rather to have pass holders become a part of our extended campus community. ** Community Pass packets are available at the Weary Center Front Desk. ** Persons wishing to purchase a Community Pass may pick up a packet for review or may elect to fill it out at the front desk. If the person wishes to fill everything out on-site, the Front Desk Supervisor may let this person into the facility if: 1. The person completes the registration form. 2. The person completes the waiver. 3. The person pays the registration fee (exact cash or personal check made out to NWU for the amount) Once all three requirements have been met, let the person use the Weary Center. All materials (registration form, waiver and payment) can be sent up with the Duty Log. A Community Pass will then be created for this person, which the person will be able to pick up from the Front Desk. This pass is typically ready sometime the next business day. Please inform any persons purchasing a pass that they will need to present it each time at the Front Desk to gain access to the facility. A pass purchased during the Fall semester will be valid through Winter Break (typically Mid-January). A pass purchased during the Spring semester will be valid through Summer Break (typically mid-August). As is tradition with institutions of higher education, the Weary Center will be closed for Open Recreation over holidays and other University Breaks. **Community Passes do not grant access to the swimming pool. “Special Guests” of Faculty and Staff All NWU employees are allowed one “Special Guest” pass. This may go to a spouse, partner or friend of the employee. For a special guest pass to be issued, the NWU employee and the guest must start at the Business Office where a form will be filled out. The guest will then be issued instructions on acquiring an ID card. If any questions about this arise, please send these questions to the professional staff. Best Job On Campus 41
  • 42. Lockers, Locks & Towels Lockers may be checked out by faculty, staff and commuter students only. The lockers in the Field House Locker room are the only lockers available for check out. The locker check out form is posted on the bulletin board inside the Front Desk area. Only the lockers listed area available for checkout. Fill in all information for the person requesting the locker next to the locker number. Inform the user that they will have to provide their own lock and they must empty their locker at the end of the semester. There are two types of lockers available in the Field House locker room. There are small lockers and larger, transfer lockers. The large transfer lockers are not available for checkout. While a user is working out, he/she may move his/her belongs into the transfer locker for the duration of the workout, however, after the workout is complete all belongings must be moved back into the small locker. Any abuses of transfer locker use are subject to the user’s lock being removed and any contents of the locker will be available for pickup at the Front Desk. Note: this picture is not of a Weary Center locker room. 42 Best Job On Campus
  • 43. Snow Day Information If classes are cancelled for an entire day due to weather, open recreation hours will be available from 2:00pm – 8:00pm. If only evening classes are cancelled (or if the University closes at any point after the work day has already begun), the open recreation hours will remain open until 8:00pm that evening. If only morning classes are cancelled, open recreation hours will begin at the same time that classes resume. All intramural sports and fitness classes will be cancelled on all snow days. Some examples: 1. Classes are cancelled for the entire day, however, you’re normally scheduled to work that day from 12:00pm – 4:00pm. Under this scenario, you would need to arrive for work at 2:00pm when the facility is set to open and you would complete your shift at 4:00pm. 2. Classes are cancelled effective at 3:30pm (which would likely be the case for a storm that hits during the day), however, you’re normally scheduled to work from 5:00pm – 8:00p. Under this scenario, you would report to work as any other day. 3. Classes are cancelled effective at 3:30pm, however, you’re normally scheduled to work from 8:00pm – 11:00pm. Under this scenario, you would not need to report to work since the Weary Center will close at 8:00pm under this scenario. 4. A late start of 12:00pm has been announced (meaning all morning classes are cancelled, however, classes will resume at 12:00pm). You’re normally scheduled to work from 11:00am – 1:00pm. Under this scenario, you would need to report for only the 12:00pm – 1:00pm portion of your shift. Best Job On Campus 43
  • 44. Incident & Ejection Policies Incidents If an incident or policy infraction occurs: 1. Inform the user, in a calm, non-threatening voice and professional manner, of their infraction and ask the person to correct their behavior. 2. If the infraction occurs again inform the user, in a calm, non-threatening voice and professional manner, that this is their second warning and failure to correct their behavior will result in them being required to leave the facility. 3. If the infraction occurs a third time start ejection procedures. Ejections 1. 2. 3. 4. 5. 6. 7. Inform the user that they have had two warnings and they are not required to leave the facility. Also inform the user that he/she will need to speak with the Director or Assistant Director in order to be able to use the facility again. If the user refuses to leave, get the Building Supervisor (unless you are the Building Supervisor, then get another employee) and ask the user to leave again. If the user refuses again, do not try to force the person to leave. Call Campus Security and inform security that someone has been ejected from the facility, is refusing to leave and request an officer for assistance. The employee that has been dealing with the situation should meet the security officer at the tower entrance as long as someone is able to cover his or her scheduled area. Lead the security officer to the offender and let him/her handle the situation. Fill out an incident report. Be very detailed, including all parts of the process. In case of a serious incident (such as a fight), a warning is not needed to eject someone from the facility. 44 Best Job On Campus
  • 45. Equipment Repair & Maintenance Policies Equipment Repair Procedures 1. 2. 3. 4. 5. Investigate the problem, taking into account what the user has to say. Ask what happened before the problem, what sounds were heard, did something on the equipment break/stick/fall, etc. If the problem is a result of user error, educate the user on the proper use of the equipment. If the problem is due to broken equipment, place an out-of-order sign on the equipment. Fill out an Equipment Repair Report. Be very detailed. Leave the Equipment Repair Report at the Front Desk with the Duty Log. Facility Maintenance Request Procedure 1. 2. 3. If necessary, place an out-of-order or caution sign on or near the location of the problem. Fill out a Facility Maintenance Report. Be very detailed. Leave the Facility Maintenance Report at the Front Desk with the Duty Log. Best Job On Campus 45
  • 46. Customer Service • • • • • • • • Smile and verbally greet everyone who comes by you or that you pass. Don’t let your bad day affect the way you treat users. Be alert and aware of what is going on around you at all times. Get up and get moving (exception: being at the Front Desk or Circuit Room). You will look more professional if you are doing something other than sitting at the desk. Sitting at the desk for long periods may make you appear lazy and uncaring. Be pro-active. If someone looks a bit confused, that person could probably use your assistance. Say hello and ask if they need help or have a question. Remember that you are working for the users and you should make sure they have having the best experience possible, every time they come into the Weary Center. Since you never know whom you are dealing with. Treat everyone the same way you would want to be treated yourself. Be knowledgeable. This includes the equipment in your area, activities going on in the facility, and upcoming activities. Check the calendars at the front desk when you arrive to work. Just because you may not know the answer to everything doesn’t mean you can’t find the answer. Deal with problems up front and right away. For example, stop people who try to walk by the front desk and educate those people of the policies. Never say, “I can’t help” and leave it at that. Say, “let me find that out and I’ll make sure that someone follows up on it.” 46 Best Job On Campus
  • 47. Conflict Management • • • • • • • • • • • • Be knowledgeable. Know the policies and procedures. This is your first line of defense. Take the attitude of, “I’m just doing my job.” Stand slightly to the side of the person when talking to him or her. Do not stand face-to-face with anyone. Do not corner anyone. Do not touch the person. Give him or her their space. Keep a calm, soft voice. If you feel yourself getting upset, take a deep breath. Think about what you want to say. Then speak. State only the facts. Do not argue. This may mean that you will have to repeat yourself many times. It is hard to argue with a broken record. Do not use fighting words. Don’t give the person anything to fight against. Use phrases like: • “I understand what you are saying…” • “Our policies state…” • “I will be willing to listen when you are speaking calmly…” Give the person information that can’t be argued with. • “My job is to enforce policy and Weary Center policy states…” • “If you would like, you may speak with the Director…” Listen. Do not cut the person off unless they are being abusive. Let them tell the whole story and then inform them of the policy or what is going to happen. Letting them express their frustration can help even if they do not get the answer they want. It feels good to be heard. If the person keeps walking away and won’t listen to you, inform them of the policy they are breaking and the procedure that you are required to follow. This may mean calling campus security to have the person removed. Fill out an Incident Report on anyone that you have an issue or problem with. Report everything. Even things you are able to resolve. Documentation is a valuable resource. Check out the Incident Procedures and Ejection Procedures section of this handbook. Best Job On Campus 47
  • 48. General Facility Policies Use of the Weary Center is a privilege. Acceptable rules of conduct must be observed at all times. Anyone violating posted policies, or engaging in any disorderly conduct or inappropriate behavior, including verbal or physical abuse of employees or other users, is subject to immediate removal with loss of facility privileges. Any student found to have violated University policies, rules or regulations is subject to the disciplinary sanctions outlined in Article V of the Student Code of Conduct. 1. 2. 3. 4. 5. 6. 7. Entry to the Weary Center must be made through the front tower entrance. a. A small number of users may have access to the back (East) fob entrance. While these individuals have the privilege of entering through the back entrance, they are still required to check in at the Front Desk. b. All users entering the Weary Center must check in with the Front Desk supervisor when using any of the workout/recreation areas. c. Students, faculty and staff must present a valid NWU ID card or University Fob to gain admittance. d. Faculty and staff and Special Guests must show a current NWU ID card or University Fob. i. A Special Guest is typically a spouse or partner of a faculty or staff member. Any Special Guests are issued an ID Card that should scan at the Front Desk. ii. All paperwork related to Special Guests is handled through the Business Office. e. Athletes while in-season, attending a scheduled practice do not need to show ID to enter the facility. However, they must stop and indicate to the Front Desk Supervisor on duty that they are attending a practice. f. HHP students attending a scheduled practice do not need to show ID to enter the facility. However, they must stop and indicate to the Front Desk Supervisor on duty that they are attending a practice. g. Community Pass holders must present their card to the Front Desk Supervisor. The supervisor should inspect this pass and ensure that the pass is not expired. Food, bottled and canned drinks (including bottled water), and tobacco products are not allowed in any recreation or athletic area unless otherwise posted. Exception: clear, (non-colored) water bottles containing water only may be carried into the Cardiovascular Room. Spitting is not allowed and will not be tolerated. Pets, bicycles, skateboards, scooters and roller blades are not allowed in the Weary Center a. Exception: the Bike Checkout Program b. Exception: service animals No unorganized outdoor sports may be played in the Weary Center, including the Field House. The NWU Athletic, HHP, and RAF departments are not responsible for loss of individual equipment due to theft. Users and guests are advised not to bring valuables to the Weary Center. If it is necessary to bring valuables, it is recommended they be secured in lockers during workouts. “Lost and Found” items can be claimed at the Front Desk after 5:00p M-F and during open recreation hours on weekends. Open Recreation hours may occasionally be disrupted by scheduled activities. Changes in the schedule will be available at the Front Desk as well as the Weary Center web site (http://weary.nebrwesleyan.edu) and Facebook and Twitter pages. 48 Best Job On Campus
  • 49. Aerobics Room Policies 1. Shirts, athletic shoes, and proper athletic attire must be worn at all times. A sports bra does not count as a shirt in this area. A shirt must be worn over sports bras in this area. A sports bra is only acceptable in the Field House. 2. Users are responsible for all valuables and personal items. 3. Users should not attempt to use equipment on which they have not received instruction. Users should ask the supervisor on duty if instruction is needed. 4. Users should immediately report any injury or facility/equipment problems to the supervisor on duty. 5. Users must remove and rack all weights after using a piece of equipment. Users should not move equipment, or modify equipment in any way. 6. No chalk is allowed in the workout areas. 7. Weights should not be leaned against walls, glass or equipment. 8. Users must obey all the time limits placed on equipment during peak times. 9. Screaming or use of offensive language will not be tolerated in the facility. 10. Equipment shall not be removed from the Weight Room at any time, for any reason. 11. Radio station selection and volume will be monitored and changed by the supervisor. 12. Use exercise machines and equipment only for their intended use. *There is a one-hour time limit for Aerobics Room use. *Organized groups (i.e. Spirit Squad, STEP team, etc) may not use the room for practices during Open Recreation hours. Any organized group wishing to use the Aerobics Room regularly needs to make arrangements with the professional staff. Cardio Room Policies 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Shirts, athletic shoes, and proper athletic attire must be worn at all times. A sports bra does not count as a shirt in this area. A shirt must be worn over sports bras in this area. A sports bra is only acceptable in the Field House. Users are responsible for all valuables and personal items. Users should not attempt to use equipment on which they have not received instruction. Users should ask the supervisor on duty if instruction is needed. Users should immediately report any injury or facility/equipment problems to the supervisor on duty. Users must remove and rack all weights after using a piece of equipment. Dumbbells must be returned to the proper storage area. Users should not move equipment, or modify equipment in any way. Users must not rest weights on the benches between sets. No chalk is allowed in the workout areas. Slamming or dropping of free weights is prohibited. Weights should not be leaned against walls, glass or equipment. Spotters are encouraged when appropriate. The supervisor on duty may be asked by the user to act as a spotter. Users must obey all the time limits placed on equipment during peak times. Screaming or use of offensive language will not be tolerated in the facility. Equipment shall not be removed from the Cardio Room at any time, for any reason. Television station selection and volume will be monitored and changed by the supervisor. Use exercise machines and equipment only for their intended use. Best Job On Campus 49
  • 50. Knight Field House Policies 1. 2. 3. 4. 5. 6. The indoor track is for running, jogging and walking only. Faster runners should pass to the outside of slower runners. No walking, jogging or running three or more abreast. Clockwise runners and walkers should use outside lanes. Runners and walkers should move to outside lanes when other activities are taking place on the field house floor. No unorganized outdoor sports may be played in the Weary Center, including the Field House. Unorganized outdoor sports include, but are not limited to: a. Football b. Soccer c. Frisbee Golf d. Baseball e. Softball 1 Mile = 10 laps on inside lane 1 Mile = 8 laps on outside lane Racquetball Court Policies All three courts are available on a first-come, first-served basis for one hour at a time. Reservations for racquetball courts will not be taken at the Front Desk. If someone feels their circumstances allow for it, any arrangements must be made through the facility director. 1. 2. No street shoes should be worn in the racquetball courts. Eye guards (goggles) must be worn during racquetball and handball. Weight and Circuit Room Policies 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Shirts, athletic shoes, and proper athletic attire must be worn at all times. A sports bra does not count as a shirt in this area. A shirt must be worn over sports bras in this area. A sports bra is only acceptable in the Field House. Users are responsible for all valuables and personal items. Users should not attempt to use equipment on which they have not received instruction. Users should ask the supervisor on duty if instruction is needed. Users should immediately report any injury or facility/equipment problems to the supervisor on duty. Users must remove and rack all weights after using a piece of equipment. Dumbbells must be returned to the proper storage area. Users should not move equipment, or modify equipment in any way. Users must not rest weights on the benches between sets. No chalk is allowed in the workout areas. Slamming or dropping of free weights is prohibited. Weights should not be leaned against walls, glass or equipment. Spotters are encouraged when appropriate. The supervisor on duty may be asked by the user to act as a spotter. Users must obey all the time limits placed on equipment during peak times. Screaming or use of offensive language will not be tolerated in the facility. Equipment shall not be removed from the Weight Room at any time, for any reason. Radio station selection and volume will be monitored and changed by the supervisor. Use exercise machines and equipment only for their intended use. 50 Best Job On Campus
  • 51. Emergency Procedures Overview The Weary Center Emergency Procedures plan is to be used by all Weary Center student employees in the event of an emergency. This plan provides for a universal organizational structure for all areas and programs within the Weary Center. This plan assigns employees specific tasks to perform in an emergency. This plan also provides helpful information for a wide range of injuries and illnesses, which may assist a student employee in the event of an emergency. Simply put, if all student employees in the facility perform responsibly in an emergency, the emergency should be handled as swiftly, responsibly, and professionally. Everyone’s safety is the #1 priority. NOTE: if some type of emergency happens in the Weary Center (whether it be some sort of explosion, fire, medical emergency, etc.), as an employee at the Weary Center you are being asked to not talk about it. NWU has a Public Relations Director who handles all media and press information (outside of local tv/radio/newspaper covering athletic events). If asked any questions after such an incident please answer, “no comment” and feel free to direct them towards your immediate supervisor. Best Job On Campus 51