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Projects in Less Time
3 Secrets to Reducing Lead Time, On Time
      Pinnacle Strategies
      http://pinnacle-strategies.com




                                       http://pinnacle-strategies.com   1
The Standish Group             PDI Survey
   75% of completed            91% finish “a little late”
    projects are late           51% come in over
   Average cost overruns        budget
    are 189%                    63% overload resources
   Average time overruns       38% do not meet
    are 222%                     expectations
   30% are cancelled before
    they finished




                                    http://pinnacle-strategies.com   2
Even though there are many types of projects,
     the complaints are essentially the same.

•   Deliveries are usually late   UDE

•   Too many changes                                               UDE
                                          UDE
•   Over budget

•   Excessive rework                              UDE

•   Frequent priority battles

•   Require resources with
    limited availability

•   Compromise scope for cost
    or schedule


                                  http://pinnacle-strategies.com         3
How to:

                                                         Make the
                                                         project an
                               Reduce                    enriching
                               project                   experience?
                               costs?
               Improve
               resource
               productivity?
 Reduce
 project
 lead times?



                                    http://pinnacle-strategies.com     4
Why does project performance suffer?

              Resources
              Multitasking

                                         PMs Focus
   Planning
                                         on the Past



                 
                        http://pinnacle-strategies.com   5
The cost?
                                               Many
                                             Surprises
                                                                          Many
                                                                         Meetings



            Resources
            Multitasking

                           PMs Focus
                                                    Chronic
 Planning
                           on the past             Resource
                                                   Shortages
              

                                                                  Unhappy
                                                                   People
                                          Poor
                                         Results



                                                         http://pinnacle-strategies.com   6
1st Secret to Projects in Less Time
   Build good plans
    ◦ Focus on
      deliverables
    ◦ Treat task
      durations are
      forecasts, not
      commitments
    ◦ Recognize the
      constraint


                       http://pinnacle-strategies.com   7
2nd Secret to Projects in Less Time
   Limit the amount of work in process
    to maximize flow




                          http://pinnacle-strategies.com   8
3rd Secret to Projects in Less Time
   Team work around project completion
    ◦   Make the plan THE plan
    ◦   Stop blaming and get moving
    ◦   Focus on the future
    ◦   Use buffers as
        risk management
        tool for completion




                               http://pinnacle-strategies.com   9
“In preparing for
   battle I have
  always found
  that plans are
   useless, but
    planning is
 indispensable.”
Dwight D. Eisenhower
                       http://pinnacle-strategies.com   10
We believe more time =
Greater reliability

 Projects are longer than necessary
 Projects have an oversupply of safety time




                         http://pinnacle-strategies.com   11
All task durations in the plan are a
forecast of how long it will take.



                Safety Factor




        Mean




0%      50%                  95%
                                  42.7% of all statistics are
                                   made up on the spot.
                          http://pinnacle-strategies.com        12
Long task durations =
Long project duration

          C1: 2d


      A: 6d        C2: 6d

                                      D: 3d                 Finish


          B: 7d      C3: 4d

 0            5             10                        15



Does anyone actually believe the planned
durations will even be close to actual?
                                 http://pinnacle-strategies.com      13
A second problem;
resource contention.
            C1: 2d

    A: 6d            C2: 6d

                                    D: 3d                  Finish


        B: 7d           C3: 4d

0             5            10                       15



    The plan is not feasible!
                                 http://pinnacle-strategies.com     14
Steps to Build the Plan
1.   Tasks with aggressive estimates
2.   Identify the critical chain
3.   Buffer the project completion
4.   Add feeding buffers




                           http://pinnacle-strategies.com   15
Start with Aggressive Estimates
       Create a network you can commit to
       Estimate tasks at p50, or half the safe estimate
       Start as late as possible

        C1: 1d

     A: 4d            C2: 4d

                               D: 2d        Finish

          B: 5d         C3: 2d
0                 5                    10                   15                  20


                                               http://pinnacle-strategies.com        16
Create the Critical Chain
          C1: 1d

        A: 4d          C2: 4d

                                      D: 2d            Finish


                       B: 5d    C3: 2d

0                  5             10                        15                  20



       The longest sequence of dependent tasks
        after resolving resource contention
                                              http://pinnacle-strategies.com        17
Buffer Project Completion
       C1: 1d


     A: 4d          C2: 4d

                                   D: 2d          Buffer: 6 d               Finish


                    B: 5d    C3: 2d

0               5             10                        15                  20




                                           http://pinnacle-strategies.com        18
Add Feeding Buffers
                          Feeding Buffer
    Buffer: .5d
     C1: 1d


      A: 4d           C2: 4d

                                         D: 2d          Buffer: 6 d               Finish

                         Buffer:
          B: 5d           2.5 d
                                   C3: 2d

0                 5                 10                        15                  20

                               Feeding Buffer



                                                 http://pinnacle-strategies.com        19
CCPM Planning Principles
 The plan is necessary, but, like a forecast,
  will always be “wrong”.
 Tasks are aggressive, but possible
 Relationships are guided by technical
  requirements, not preference




                           http://pinnacle-strategies.com   20
Time spent in planning
reduces overall project duration.
 Builds consensus & teamwork
 Identify early action needs
 Resource needs identified early
 Tests and validates the assumptions
 Creates the baseline for action




                         http://pinnacle-strategies.com   21
The prevailing notion is that to finish
early, one should start early.
                         Task 3 FB

 Task 1   Task 2
                          Task 5     Task 7   Project Buffer

 Task 4   Feed. Buffer
              Task 6        FB

                         Task 3 FB

 Task 1   Task 2
                          Task 5     Task 7   Project Buffer

 Task 4   Feed. Buffer
              Task 6        FB

                         Task 3 FB

 Task 1   Task 2
                          Task 5     Task 7   Project Buffer

 Task 4   Feed. Buffer
              Task 6        FB


                                                          http://pinnacle-strategies.com   22
Too much
work creates
confusion
 about
priorities.



               http://pinnacle-strategies.com   23
Loading up on projects creates
    resource overloads
                      30

                      25
                                            Available
                                            Capacity                   Project 4
Number of Resources




                      20
                                                                       Project 3
                      15                                               Project 2
                                                                       Project 1
                      10

                       5

                       0
                           1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
                                            Weeks


                                                        http://pinnacle-strategies.com   24
Limit the work in the system
   Control work flow by the rate of
    constraint resource(s)




                          http://pinnacle-strategies.com   25
Staggering the release of projects
reduces work in process.
                         Task 3 FB

 Task 1   Task 2
                          Task 5          Task 7         Project Buffer

 Task 4   Feed. Buffer

              Task 6        FB
                                            Task 3 FB

             Task 1        Task 2
                                              Task 5             Task 7        Project Buffer

             Task 4       Feed. Buffer

                                 Task 6            FB

                                                                   Task 3 FB

                             Task 1            Task 2
                                                                     Task 5          Task 7     Project Buffer

                             Task 4           Feed. Buffer

                                                        Task 6            FB




                                                                          http://pinnacle-strategies.com         26
Staggering release evens out the
                      resource load.

                      12                                                       Project 4
                                                                               Project 3
                      10
                                                                               Project 2
                                                                               Project 1
Number of Resources




                      8

                      6

                      4

                      2

                      0
                           1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

                                                Weeks
                                                        http://pinnacle-strategies.com     27
Staggering release reduces project
 duration and reduces resource
 contention.
 1    2    3    4    5   BUFFER         Project A
 1    2    3    4    5   BUFFER         Project B

Staggering Projects Accelerate Completion and
Reduce Resource Contention

 1 2 3 4 5 BUFFER


     1 2 3 4 5 BUFFER




                                   http://pinnacle-strategies.com   28
Project teams are often devoted to
their individual agendas.
 Protecting
  reputations
 Defending original
  task duration
  estimates




                       http://pinnacle-strategies.com   29
Human behavior causes the safety
built into tasks to be wasted.
 Multi-tasking
 Student Syndrome
 Parkinson’s law




                     http://pinnacle-strategies.com   30
Multitasking Adds Significant Time
   My Assignments

          Task 1                 Task 2                       Task 3

      10 days               10 days                       10 days

  Task 1       Task 2    Task 3       Task 1        Task 2            Task 3

 5 days      5 days     5 days      5 days        5 days            5 days

                                                    20 days
                                                                     25 days
                                                                                30 days


                                               http://pinnacle-strategies.com       31
Multitasking Causes
 Poor planning /
  priority shifting
 Drive to show
  progress on all
  projects
 Earned value focus
  on all activities



                       http://pinnacle-strategies.com   32
The way people work on a project
has a profound impact on its
duration.
 Relay runner work ethic
 Eliminate any penalty for missing task
  estimates
 One day response




                          http://pinnacle-strategies.com   33
The only meaningful measurement
of project status is the answer to
this question:
   When will the
    project be
    complete?




                     http://pinnacle-strategies.com   34
What is the Status of This Project?
              C1: 2d


      A: 6d            C2: 6d

                                      D: 3d               Finish


          B: 7d           C3: 4d

0                5              10                 15



Task A is 20% complete               • 25% Complete?
Task B is 70% complete               • 8% Complete?
Task C1 is 50% complete

                                       http://pinnacle-strategies.com   35
Project Status Calculation
Task       Estimate % Complete   Remaining            % Complete
A             6        20%             4.8
C1            2        50%              1
C2            6                         6
B             7        70%             2.1
C3            4                         4
D             3                         3
Total        28                      20.9                      25%


Critical     15                      13.8                          8%
Path




                                  http://pinnacle-strategies.com        36
It’s hard to know where to focus
the team’s efforts.




                    http://pinnacle-strategies.com   37
The most successful projects
have the best negotiators leading
the project.




                   http://pinnacle-strategies.com   38
Buffer Burn Ratio is the guiding
    measurement to project status.
   Relationship
    of buffer
    consumption
    to
   Work
    completed
   Indication of                 Today
    risk to
    achieving
    project due
    date
   Identifies the
    work that is
    important
    NOW
                         http://pinnacle-strategies.com   39
Burn Ratio Directs the Action
   When the % buffer
    consumed is less than
                                                                       Action
    % of work                                                          Threshold
    ◦ Project is “green”          Today
    ◦ Risk of being late is low
                                                                    Planning
   When the % buffer                                               Threshold
    consumed is greater
    than % of work
    ◦ Project is “red”
    ◦ Project is at risk
    ◦ It’s time to do something
      different

                                   http://pinnacle-strategies.com               40
Burn Ratio shows snapshot of the
      health of all the projects
The System Buffer Consumption Report

      100%
                          Project Bengal                                              Action
% PB Consumed




                                                             Jaguar
                                                                                      Threshold
                                                              
                                           Panther
                               Leopard               lynx                            Planning
                                           
                                                             Cheetah               Threshold
                                                               
                             Cougar
                             

                0%
                     0%                                                     100%
                                       % CC Completed




                                                            http://pinnacle-strategies.com        41
Focus on Project Completion
   Eliminate multi-tasking
    ◦ Don’t start a task unless it can be finished
    ◦ Project meetings focus when the next task
      will be completed
   Adopt the relay racer mentality
    ◦ Teamwork
    ◦ Full effort on tasks until completion
    ◦ 24 hour response time
   During the project, measure quality, not
    productivity
                                http://pinnacle-strategies.com   42
CCPM Execution Benefits
 FOCUS
 Significant reduction in behavioral delays
    ◦ Multi-tasking
    ◦ Student syndrome
 Future-based management
 Improved teamwork
 Shorter execution times
 Improved productivity
 A good experience

                          http://pinnacle-strategies.com   43
CCPM Concerns
 What to do with the extra capacity?
 It’s hard to do?
 Culture is a big obstacle?
 Is software necessary?




                        http://pinnacle-strategies.com   44
Eight Steps to Implementation
1. Management consensus on the business
   need
2. Buy-in on improvement potential
3. Buy-in on the rules and set ambitious
   targets
4. Design the solution
5. Create the pipeline plan
6. Task management processes
7. Supporting processes implementation
8. Continue to improve

                         http://pinnacle-strategies.com   45
What can I do now?
Reduce the number of projects in
process

   Allocate the available resources to
   remaining open projects

      Full-kit implementation

          Reintroduce projects as other
          projects are completed

              Release new projects using CCPM
              planning

                                   http://pinnacle-strategies.com   46
CCPM In Projects

                                                        An
                                                        enriching
                               Reduced                  experience
                               costs
                Improved
                resource
                productivity
 Completed
 in less time



                                   http://pinnacle-strategies.com    47
Horace Wilcox
Projects in Less Time
Critical Chain Project Management
       Pinnacle Strategies
      http://pinnacle-strategies.com




                                       http://pinnacle-strategies.com   50

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Projects in less time; 3 secrets to reducing project lead time, on time

  • 1. Projects in Less Time 3 Secrets to Reducing Lead Time, On Time Pinnacle Strategies http://pinnacle-strategies.com http://pinnacle-strategies.com 1
  • 2. The Standish Group PDI Survey  75% of completed  91% finish “a little late” projects are late  51% come in over  Average cost overruns budget are 189%  63% overload resources  Average time overruns  38% do not meet are 222% expectations  30% are cancelled before they finished http://pinnacle-strategies.com 2
  • 3. Even though there are many types of projects, the complaints are essentially the same. • Deliveries are usually late UDE • Too many changes UDE UDE • Over budget • Excessive rework UDE • Frequent priority battles • Require resources with limited availability • Compromise scope for cost or schedule http://pinnacle-strategies.com 3
  • 4. How to: Make the project an Reduce enriching project experience? costs? Improve resource productivity? Reduce project lead times? http://pinnacle-strategies.com 4
  • 5. Why does project performance suffer? Resources Multitasking PMs Focus Planning on the Past  http://pinnacle-strategies.com 5
  • 6. The cost? Many Surprises Many Meetings Resources Multitasking PMs Focus Chronic Planning on the past Resource Shortages  Unhappy People Poor Results http://pinnacle-strategies.com 6
  • 7. 1st Secret to Projects in Less Time  Build good plans ◦ Focus on deliverables ◦ Treat task durations are forecasts, not commitments ◦ Recognize the constraint http://pinnacle-strategies.com 7
  • 8. 2nd Secret to Projects in Less Time  Limit the amount of work in process to maximize flow http://pinnacle-strategies.com 8
  • 9. 3rd Secret to Projects in Less Time  Team work around project completion ◦ Make the plan THE plan ◦ Stop blaming and get moving ◦ Focus on the future ◦ Use buffers as risk management tool for completion http://pinnacle-strategies.com 9
  • 10. “In preparing for battle I have always found that plans are useless, but planning is indispensable.” Dwight D. Eisenhower http://pinnacle-strategies.com 10
  • 11. We believe more time = Greater reliability  Projects are longer than necessary  Projects have an oversupply of safety time http://pinnacle-strategies.com 11
  • 12. All task durations in the plan are a forecast of how long it will take. Safety Factor Mean 0% 50% 95% 42.7% of all statistics are made up on the spot. http://pinnacle-strategies.com 12
  • 13. Long task durations = Long project duration C1: 2d A: 6d C2: 6d D: 3d Finish B: 7d C3: 4d 0 5 10 15 Does anyone actually believe the planned durations will even be close to actual? http://pinnacle-strategies.com 13
  • 14. A second problem; resource contention. C1: 2d A: 6d C2: 6d D: 3d Finish B: 7d C3: 4d 0 5 10 15 The plan is not feasible! http://pinnacle-strategies.com 14
  • 15. Steps to Build the Plan 1. Tasks with aggressive estimates 2. Identify the critical chain 3. Buffer the project completion 4. Add feeding buffers http://pinnacle-strategies.com 15
  • 16. Start with Aggressive Estimates  Create a network you can commit to  Estimate tasks at p50, or half the safe estimate  Start as late as possible C1: 1d A: 4d C2: 4d D: 2d Finish B: 5d C3: 2d 0 5 10 15 20 http://pinnacle-strategies.com 16
  • 17. Create the Critical Chain C1: 1d A: 4d C2: 4d D: 2d Finish B: 5d C3: 2d 0 5 10 15 20  The longest sequence of dependent tasks after resolving resource contention http://pinnacle-strategies.com 17
  • 18. Buffer Project Completion C1: 1d A: 4d C2: 4d D: 2d Buffer: 6 d Finish B: 5d C3: 2d 0 5 10 15 20 http://pinnacle-strategies.com 18
  • 19. Add Feeding Buffers Feeding Buffer Buffer: .5d C1: 1d A: 4d C2: 4d D: 2d Buffer: 6 d Finish Buffer: B: 5d 2.5 d C3: 2d 0 5 10 15 20 Feeding Buffer http://pinnacle-strategies.com 19
  • 20. CCPM Planning Principles  The plan is necessary, but, like a forecast, will always be “wrong”.  Tasks are aggressive, but possible  Relationships are guided by technical requirements, not preference http://pinnacle-strategies.com 20
  • 21. Time spent in planning reduces overall project duration.  Builds consensus & teamwork  Identify early action needs  Resource needs identified early  Tests and validates the assumptions  Creates the baseline for action http://pinnacle-strategies.com 21
  • 22. The prevailing notion is that to finish early, one should start early. Task 3 FB Task 1 Task 2 Task 5 Task 7 Project Buffer Task 4 Feed. Buffer Task 6 FB Task 3 FB Task 1 Task 2 Task 5 Task 7 Project Buffer Task 4 Feed. Buffer Task 6 FB Task 3 FB Task 1 Task 2 Task 5 Task 7 Project Buffer Task 4 Feed. Buffer Task 6 FB http://pinnacle-strategies.com 22
  • 23. Too much work creates confusion about priorities. http://pinnacle-strategies.com 23
  • 24. Loading up on projects creates resource overloads 30 25 Available Capacity Project 4 Number of Resources 20 Project 3 15 Project 2 Project 1 10 5 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Weeks http://pinnacle-strategies.com 24
  • 25. Limit the work in the system  Control work flow by the rate of constraint resource(s) http://pinnacle-strategies.com 25
  • 26. Staggering the release of projects reduces work in process. Task 3 FB Task 1 Task 2 Task 5 Task 7 Project Buffer Task 4 Feed. Buffer Task 6 FB Task 3 FB Task 1 Task 2 Task 5 Task 7 Project Buffer Task 4 Feed. Buffer Task 6 FB Task 3 FB Task 1 Task 2 Task 5 Task 7 Project Buffer Task 4 Feed. Buffer Task 6 FB http://pinnacle-strategies.com 26
  • 27. Staggering release evens out the resource load. 12 Project 4 Project 3 10 Project 2 Project 1 Number of Resources 8 6 4 2 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Weeks http://pinnacle-strategies.com 27
  • 28. Staggering release reduces project duration and reduces resource contention. 1 2 3 4 5 BUFFER Project A 1 2 3 4 5 BUFFER Project B Staggering Projects Accelerate Completion and Reduce Resource Contention 1 2 3 4 5 BUFFER 1 2 3 4 5 BUFFER http://pinnacle-strategies.com 28
  • 29. Project teams are often devoted to their individual agendas.  Protecting reputations  Defending original task duration estimates http://pinnacle-strategies.com 29
  • 30. Human behavior causes the safety built into tasks to be wasted.  Multi-tasking  Student Syndrome  Parkinson’s law http://pinnacle-strategies.com 30
  • 31. Multitasking Adds Significant Time My Assignments Task 1 Task 2 Task 3 10 days 10 days 10 days Task 1 Task 2 Task 3 Task 1 Task 2 Task 3 5 days 5 days 5 days 5 days 5 days 5 days 20 days 25 days 30 days http://pinnacle-strategies.com 31
  • 32. Multitasking Causes  Poor planning / priority shifting  Drive to show progress on all projects  Earned value focus on all activities http://pinnacle-strategies.com 32
  • 33. The way people work on a project has a profound impact on its duration.  Relay runner work ethic  Eliminate any penalty for missing task estimates  One day response http://pinnacle-strategies.com 33
  • 34. The only meaningful measurement of project status is the answer to this question:  When will the project be complete? http://pinnacle-strategies.com 34
  • 35. What is the Status of This Project? C1: 2d A: 6d C2: 6d D: 3d Finish B: 7d C3: 4d 0 5 10 15 Task A is 20% complete • 25% Complete? Task B is 70% complete • 8% Complete? Task C1 is 50% complete http://pinnacle-strategies.com 35
  • 36. Project Status Calculation Task Estimate % Complete Remaining % Complete A 6 20% 4.8 C1 2 50% 1 C2 6 6 B 7 70% 2.1 C3 4 4 D 3 3 Total 28 20.9 25% Critical 15 13.8 8% Path http://pinnacle-strategies.com 36
  • 37. It’s hard to know where to focus the team’s efforts. http://pinnacle-strategies.com 37
  • 38. The most successful projects have the best negotiators leading the project. http://pinnacle-strategies.com 38
  • 39. Buffer Burn Ratio is the guiding measurement to project status.  Relationship of buffer consumption to  Work completed  Indication of Today risk to achieving project due date  Identifies the work that is important NOW http://pinnacle-strategies.com 39
  • 40. Burn Ratio Directs the Action  When the % buffer consumed is less than Action % of work Threshold ◦ Project is “green” Today ◦ Risk of being late is low Planning  When the % buffer Threshold consumed is greater than % of work ◦ Project is “red” ◦ Project is at risk ◦ It’s time to do something different http://pinnacle-strategies.com 40
  • 41. Burn Ratio shows snapshot of the health of all the projects The System Buffer Consumption Report 100% Project Bengal Action % PB Consumed  Jaguar Threshold  Panther Leopard lynx Planning    Cheetah Threshold  Cougar  0% 0% 100% % CC Completed http://pinnacle-strategies.com 41
  • 42. Focus on Project Completion  Eliminate multi-tasking ◦ Don’t start a task unless it can be finished ◦ Project meetings focus when the next task will be completed  Adopt the relay racer mentality ◦ Teamwork ◦ Full effort on tasks until completion ◦ 24 hour response time  During the project, measure quality, not productivity http://pinnacle-strategies.com 42
  • 43. CCPM Execution Benefits  FOCUS  Significant reduction in behavioral delays ◦ Multi-tasking ◦ Student syndrome  Future-based management  Improved teamwork  Shorter execution times  Improved productivity  A good experience http://pinnacle-strategies.com 43
  • 44. CCPM Concerns  What to do with the extra capacity?  It’s hard to do?  Culture is a big obstacle?  Is software necessary? http://pinnacle-strategies.com 44
  • 45. Eight Steps to Implementation 1. Management consensus on the business need 2. Buy-in on improvement potential 3. Buy-in on the rules and set ambitious targets 4. Design the solution 5. Create the pipeline plan 6. Task management processes 7. Supporting processes implementation 8. Continue to improve http://pinnacle-strategies.com 45
  • 46. What can I do now? Reduce the number of projects in process Allocate the available resources to remaining open projects Full-kit implementation Reintroduce projects as other projects are completed Release new projects using CCPM planning http://pinnacle-strategies.com 46
  • 47. CCPM In Projects An enriching Reduced experience costs Improved resource productivity Completed in less time http://pinnacle-strategies.com 47
  • 49.
  • 50. Projects in Less Time Critical Chain Project Management Pinnacle Strategies http://pinnacle-strategies.com http://pinnacle-strategies.com 50