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How SoLoMo is
    Connecting Consumers
        and Brands to
     (almost) Everything
     Dr. Phil Hendrix, immr and GigaOm Pro
                   May 21, 2012

          Slides       @phil_hendrix
2
Is Your Brand
     Connecting?
3
First, a few cases…
        Which site…
           …reached 10m U.S. monthly unique visitors
           faster than any independent site in history?
           … is generating more referral traffic to websites
           than YouTube, Google+, and LinkedIn combined?




4
SM
                        SoLoMo and PEER
                                               Personalizing



    Engaging                                                                                        Enabling



                                                   Rewarding
    Source: Dr. Phil Hendrix, How SoLoMo is Empowering Consumers, Transforming Shopping and Disrupting Advertising and Retailing
5
PEER for Brands and Retailers




                 Source: Dr. Phil Hendrix, How SoLoMo is Empowering Consumers,
                 Transforming Shopping and Disrupting Advertising and Retailing
6
Consider the Differences…


               vs.



7
Which one…
    Is with you when you (fill in the blank)?
    Do you use to “share the moment?”
    Knows where you are?
    Recognizes what’s around you?




8
SoLoMo is Empowering Consumers, Transforming
    Shopping and Disrupting Advertising and Retailing




9
SoLoMo Defined

                      SoLoMo (n)

                        Situated
                      experiences,
                       enabled by
                        mobile,
                      shared with
                         others

10
From 6 of Separation   Always Connected




11
Six Elements of Mobile

      Devices                 Broadband



        Apps                   Internet


      Sensors                   Cloud


12
Six Elements of Mobile

        Devices                                                                                 Broadband
                                                                  53%
                                                            US subscribers own smartphone1




           Apps                                                   1.2B
                                                              Apps downloaded 12/25-12/312
                                                                                                 Internet


        Sensors                                                    90%
                                                            Keep smartphone w/in arms length3
                                                                                                  Cloud

      Sources: 1 Pew Research; 2 Flurry; 3Edison/Arbitron


13
Six Elements of Location

      Position                    Place



      Context                   Vicinity



       Things                   Proximity

14
Six Elements of Location

       Position                                                                                          Place
                                                                       74%
                                                                US smartphone owners use their
                                                               phone to get real-time location info1




       Context                                                         60%
                                                                Search on their smartphone daily2
                                                                                                       Vicinity



         Things
                                                                         20x
                                                               Mobile users 20x more likely to click   Proximity
                                                                 on a map than desktop users3


      Sources: 1 Pew Research May 2012; 2 Google; 3Razorfish


15
Six Elements of Social

        Close                 Networks
       Friends


       Content                Platforms



     Sentiment                 Sharing


16
Six Elements of Social

         Close
        Friends
                                                                1 in 7
                                                                 Facebook accounts for
                                                                                                Networks
                                                                1 in 7 mins. spent online1




       Content                                                      $1B
                                                                 Facebook has agreed to
                                                                                                Platforms
                                                                   pay for Instagram2




     Sentiment                                                     2.5x
                                                               LTV of a visitor referred from
                                                                                                 Sharing
                                                                  Facebook vs. Google3


      Sources: 1 Comscore; 2 Flurry; 3Ben Elowitz (Wetpaint)


17
Mobile Tsunami




18
The Cloud – Elastic, Real-time, Massive Scale
                                               Location
                           Big Data +
                                                 Social
                           Algorithms
                                                History
           Search          Augmented Reality     Messages,
     • Auto-complete                           Ads, and Offers
     • Google Instant
     • Proximity Search
     • Image Search
     • Personalized SERs
19
Mobile Sensors – Digital and Physical Intersect




20
Location - fundamentally, Lat/Long….

                                   Examples:
                                     28.420000,
                                     -81.581200

                                            and

                                      28.39267,
                                     -81.570847
21
… but much richer than mere coordinates




       Lat/Long
        28.420000,
        -81.581200


22
The Elements of SoLoMo

     Mobile       Location       Social


              X              X



23
Consumers’ Digital Signals


      Digital Channels                                  Digital Signals
                 • Websites • Search
      Internet                                          Traces produced
                 • Microsites • Ads

       Social
                 • Publish   • Discuss                   as consumers
                 • Share     • Review
                                                      interact with Digital
                 • Apps     • 2D codes
      Mobile                                               Channels
                 • Location • NFC

     Interactive • Social TV • OOH

                             Source: Dr. Phil Hendrix, Tuning into Consumers’ Digital Signals


24
Consumers’ Digital Signals
       Why are Digital Signals so Important?
           In real"time, on a massive scale, at no cost,
                       Digital Signals reveal:

                             Consumers’
      • Attitudes   • Motivations     • Experiences         • Plans/Intentions
      • Interests   • Values          • Questions           • Responses
      • Opinions    • Activities      • Connections         • (Dis)satisfaction



           Location                 Context                Connections

                         Source: Dr. Phil Hendrix, Tuning into Consumers’ Digital Signals
25
Examples of SoLoMo Innovation

                                                                        Good
                                                                        Push

                      “Social signals are by far the strongest way to
                      determine what content the mobile audience
                      will engage with at any point in time.”
                      Tobias Peggs, OneRiot (acquired by WalmartLabs July 2011)




26
10 Trends Shaping the Future of SoLoMo
        Hyper-local Audiences
        Micro-location
        Micro Networks
        SoLoMo Mashups
        SoLoMo Filters
        SoLoMo Curation
        Persistent Location
        Ambient Analytics
        SoLoMo-driven PEER
        SoLoMo Yield Management
27
For more perspectives on SoLoMo:
          Social + Location + Mobile: SoLoMo Analytics
          and the Transformation of Shopping†
          The Local Consumer – an In-depth Mosaic†
          The Promise of Hyperlocal: Opportunities
          for Publishers and Developers
          Tuning into Consumers’ Digital Signals
          How SoLoMo is Empowering Consumers,
          Transforming Shopping, and Disrupting
          Advertising and Retailing
          Location – the Epicenter of Mobile Innovation
                                                     †
                                                     Forthcoming
28
Thank you!
                   Dr. Phil Hendrix
                   Founder and Director, immr
                   Analyst, GigaOm Pro
                   Research Director, Wireless Innovation Council

           @phil_hendrix         www.immr.org




29
Additional
       Slides


30
Mobile Devices – Truly Radical Innovation


                                                  53%
                                         Percent US subscribers own smartphone




                                                  80%
                                      Recent purchasers age 18-34 buy smarthphones




                                              > 90%
                                               Keep their smartphone w/in
                                             arms length all/most of the time




31
Mobile Broadband – Wherever You Go




32
Mobile – The Internet in your Pocket
                                      “Before the iPhone,
                                         cyberspace was
                                      something you went
                                     to your desk to visit...
                                       now cyberspace is
                                     something you carry
                                        in your pocket.”
                                                    Paul Saffo




33
Mobile Apps – The Avalanche




       1.2b
         # of apps downloaded
            Dec. 25-31, 2011




34

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Solomo slides

  • 1.
  • 2. How SoLoMo is Connecting Consumers and Brands to (almost) Everything Dr. Phil Hendrix, immr and GigaOm Pro May 21, 2012 Slides @phil_hendrix 2
  • 3. Is Your Brand Connecting? 3
  • 4. First, a few cases… Which site… …reached 10m U.S. monthly unique visitors faster than any independent site in history? … is generating more referral traffic to websites than YouTube, Google+, and LinkedIn combined? 4
  • 5. SM SoLoMo and PEER Personalizing Engaging Enabling Rewarding Source: Dr. Phil Hendrix, How SoLoMo is Empowering Consumers, Transforming Shopping and Disrupting Advertising and Retailing 5
  • 6. PEER for Brands and Retailers Source: Dr. Phil Hendrix, How SoLoMo is Empowering Consumers, Transforming Shopping and Disrupting Advertising and Retailing 6
  • 8. Which one… Is with you when you (fill in the blank)? Do you use to “share the moment?” Knows where you are? Recognizes what’s around you? 8
  • 9. SoLoMo is Empowering Consumers, Transforming Shopping and Disrupting Advertising and Retailing 9
  • 10. SoLoMo Defined SoLoMo (n) Situated experiences, enabled by mobile, shared with others 10
  • 11. From 6 of Separation Always Connected 11
  • 12. Six Elements of Mobile Devices Broadband Apps Internet Sensors Cloud 12
  • 13. Six Elements of Mobile Devices Broadband 53% US subscribers own smartphone1 Apps 1.2B Apps downloaded 12/25-12/312 Internet Sensors 90% Keep smartphone w/in arms length3 Cloud Sources: 1 Pew Research; 2 Flurry; 3Edison/Arbitron 13
  • 14. Six Elements of Location Position Place Context Vicinity Things Proximity 14
  • 15. Six Elements of Location Position Place 74% US smartphone owners use their phone to get real-time location info1 Context 60% Search on their smartphone daily2 Vicinity Things 20x Mobile users 20x more likely to click Proximity on a map than desktop users3 Sources: 1 Pew Research May 2012; 2 Google; 3Razorfish 15
  • 16. Six Elements of Social Close Networks Friends Content Platforms Sentiment Sharing 16
  • 17. Six Elements of Social Close Friends 1 in 7 Facebook accounts for Networks 1 in 7 mins. spent online1 Content $1B Facebook has agreed to Platforms pay for Instagram2 Sentiment 2.5x LTV of a visitor referred from Sharing Facebook vs. Google3 Sources: 1 Comscore; 2 Flurry; 3Ben Elowitz (Wetpaint) 17
  • 19. The Cloud – Elastic, Real-time, Massive Scale Location Big Data + Social Algorithms History Search Augmented Reality Messages, • Auto-complete Ads, and Offers • Google Instant • Proximity Search • Image Search • Personalized SERs 19
  • 20. Mobile Sensors – Digital and Physical Intersect 20
  • 21. Location - fundamentally, Lat/Long…. Examples: 28.420000, -81.581200 and 28.39267, -81.570847 21
  • 22. … but much richer than mere coordinates Lat/Long 28.420000, -81.581200 22
  • 23. The Elements of SoLoMo Mobile Location Social X X 23
  • 24. Consumers’ Digital Signals Digital Channels Digital Signals • Websites • Search Internet Traces produced • Microsites • Ads Social • Publish • Discuss as consumers • Share • Review interact with Digital • Apps • 2D codes Mobile Channels • Location • NFC Interactive • Social TV • OOH Source: Dr. Phil Hendrix, Tuning into Consumers’ Digital Signals 24
  • 25. Consumers’ Digital Signals Why are Digital Signals so Important? In real"time, on a massive scale, at no cost, Digital Signals reveal: Consumers’ • Attitudes • Motivations • Experiences • Plans/Intentions • Interests • Values • Questions • Responses • Opinions • Activities • Connections • (Dis)satisfaction Location Context Connections Source: Dr. Phil Hendrix, Tuning into Consumers’ Digital Signals 25
  • 26. Examples of SoLoMo Innovation Good Push “Social signals are by far the strongest way to determine what content the mobile audience will engage with at any point in time.” Tobias Peggs, OneRiot (acquired by WalmartLabs July 2011) 26
  • 27. 10 Trends Shaping the Future of SoLoMo Hyper-local Audiences Micro-location Micro Networks SoLoMo Mashups SoLoMo Filters SoLoMo Curation Persistent Location Ambient Analytics SoLoMo-driven PEER SoLoMo Yield Management 27
  • 28. For more perspectives on SoLoMo: Social + Location + Mobile: SoLoMo Analytics and the Transformation of Shopping† The Local Consumer – an In-depth Mosaic† The Promise of Hyperlocal: Opportunities for Publishers and Developers Tuning into Consumers’ Digital Signals How SoLoMo is Empowering Consumers, Transforming Shopping, and Disrupting Advertising and Retailing Location – the Epicenter of Mobile Innovation † Forthcoming 28
  • 29. Thank you! Dr. Phil Hendrix Founder and Director, immr Analyst, GigaOm Pro Research Director, Wireless Innovation Council @phil_hendrix www.immr.org 29
  • 30. Additional Slides 30
  • 31. Mobile Devices – Truly Radical Innovation 53% Percent US subscribers own smartphone 80% Recent purchasers age 18-34 buy smarthphones > 90% Keep their smartphone w/in arms length all/most of the time 31
  • 32. Mobile Broadband – Wherever You Go 32
  • 33. Mobile – The Internet in your Pocket “Before the iPhone, cyberspace was something you went to your desk to visit... now cyberspace is something you carry in your pocket.” Paul Saffo 33
  • 34. Mobile Apps – The Avalanche 1.2b # of apps downloaded Dec. 25-31, 2011 34