1. C A S E S T U D Y
City of Tallahassee
The City of Tallahassee (Florida, USA) implemented myDIALS Operational Performance
Optimization solution to support local law enforcement’s crime reduction and operational
management initiatives. As part of the City of Tallahassee’s local version of the “CompStat”
program made successful in New York, the city’s Chief of Police and police department staff
use myDIALS dashboards to quantitatively manage law enforcement resources, tracking daily
Organization: City of Tallahassee
operational and business metrics.
Challenges:
The Police Department of the City of With myDIALS, users can view all relevant data on multiple levels, including type of crime, calls
for service, response times to priority calls, and staff allocation by assigned district and shift.
Tallahassee needed more timely information
By correlating metrics such as staffing and response time in a single, intuitive dashboard,
to better manage law enforcement resource,
decision makers can more effectively prioritize operational utilization of resources.
track daily operations and analyze crime
statistics.
“We’ve invested heavily into data management systems, but it’s difficult to quickly and easily
get at the data we need to make decisions. It’s like driving a Ferrari at 20 miles an hour. We
have the high-end systems, but now need the tools to optimize performance,” said Greg Frost,
Solution: Executive Services Director, Tallahassee Police Department. “With myDIALS, we can quickly
The myDIALS Operational Performance see the exact data we need, which allows our management team to ask the right questions and
better focus resources.”
Optimization Platform was deployed using
metrics to support an implementation of the
CompStat, originally developed by the New York City Police Department in 1994, is now a
“CompStat” methodology that had been
model for law enforcement agencies across the country to reduce crime, improve quality of life
successfully used in other law enforcement and increase efficiencies in personnel and resource management. “Because of significant
agencies. budget reductions, we are making every effort to improve efficiency. myDIALS is an important
tool in the Police Department’s management and crime control programs,” said Frost.
Results: Similar to Lean Six Sigma in the manufacturing arena, CompStat is a proven methodology to
The City and police department management optimize performance management in law enforcement. With myDIALS, the City of
teams now have interactive access to relevant Tallahassee now has a web-based solution to make sense of the overwhelming amounts of
data otherwise trapped in data warehouses.
Key Performance Indicators that enables them
to make better operational decisions, focus
resource and analyze crime statistics to myDIALS’ performance management platform - which replaced the city’s homegrown
support crime control programs in the City. dashboards - presents real-time Key Performance Indicators (KPIs) in context, enabling
organizations to improve visibility into and analysis of law enforcement data. Delivered via
Software as a Service (SaaS), myDIALS is an easy-to-implement, cost effective solution for
monitoring and analyzing priority operational metrics.
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www.mydials.com