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Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate Agents

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Myra Golden
Myra Golden

Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate Agents

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Preventing Customer Service Burnout 9 Ways to Motivate Your Reps Presented by Myra Golden MyraGolden.Com
What Matters Most to CSRs? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What Matters Most to CSRs? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 Dimensions of Employee Engagement = Engaged Employee How can we grow? Do I belong? What do I give? What do I get?
95% of people consider a cash bonus a positive and meaningful incentive. But, employees simply use the money to pay bills and quickly forget the reward.
10 Stress Inducers ,[object Object],[object Object],[object Object],[object Object],[object Object]
10 Stress Inducers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Early Warning Detection of Morale Problems ,[object Object],[object Object],[object Object]
Early Warning Detection of Morale Problems ,[object Object],[object Object],[object Object]
About Burnout ,[object Object],[object Object],[object Object],[object Object]
Recognizing Burnout…Early Stages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Minimizing Burnout ,[object Object],[object Object],[object Object],[object Object]
Minimizing Burnout ,[object Object],[object Object],[object Object]
9 ideas to help you Inspire & Motivate Your Reps
idea 1: call your employee just to thank her
Send an email acknowledgement. Idea 2
Provide an extra break . Idea 3
[object Object],Delegate Idea 4
Write a thank you note by hand idea 5:
When pay checks go out, write a note on the envelope recognizing an accomplishment. idea 6:
Provide a 2-hour idea 7
Send birthday cards to your employee’s homes idea 8:
Walk up and tell your employees how awesome they are idea 9
Q & A ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate Agents

  • 1. Preventing Customer Service Burnout 9 Ways to Motivate Your Reps Presented by Myra Golden MyraGolden.Com
  • 2.
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  • 4. 4 Dimensions of Employee Engagement = Engaged Employee How can we grow? Do I belong? What do I give? What do I get?
  • 5. 95% of people consider a cash bonus a positive and meaningful incentive. But, employees simply use the money to pay bills and quickly forget the reward.
  • 6.
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  • 11.
  • 12.
  • 13.
  • 14. 9 ideas to help you Inspire & Motivate Your Reps
  • 15. idea 1: call your employee just to thank her
  • 16. Send an email acknowledgement. Idea 2
  • 17. Provide an extra break . Idea 3
  • 18.
  • 19. Write a thank you note by hand idea 5:
  • 20. When pay checks go out, write a note on the envelope recognizing an accomplishment. idea 6:
  • 22. Send birthday cards to your employee’s homes idea 8:
  • 23. Walk up and tell your employees how awesome they are idea 9
  • 24.