The POWER of PEOPLE is stronger than the People in power............PPT on citizen charter uploaded by T J Joseph Mob-9447464502

3. The need for a citizen charter arises from the dissatisfaction of the customer Citizen charter

5. Expectation of the Customer People Expect Good service---- -------But few are willing to give it.

10. Accountability To my customer, I may not have the Answer, But I will find it. I may not have the time, But I will make it.

20. Expectation of the Customer If we don’t take care of our customers, some one else will--------

21. Go Extramile There are no traffic jams along extramile -------

22. A simple, but powerful rule Always give people more than they expect to get-----------

23. Every complaint is a gift. Your most unhappy customers are your greatest source of learning.

29. Citizen Charter is for Right to information

33. The Customer A Customer is the most important visitor in our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider to the institution. He is the part of it. We are not doing him a favor by serving him. He is doing a favor by giving an opportunity to do so.

34. To my customer……. I may not have the Answer, But I will find it. I may not have the time, But I will make it.

35. Go Extramile You are serving a customer, not a life sentence, Learn to enjoy your work.

36. Basic Rules Rule .1 Customer is always right. Rule. 2 In case of doubt, refer rule 1.

103. 8. Specification of time frame at each level.

106. 11. Clear information about contact points to obtain service benefits.

112. 17. Information about online Charter

113. 18. Information about Right to information.