1. John Smith
248.224.5442
123 Any Street ♦ Ferndale, MI 48220 johnsmith@gmail.com
www.linkedin.com/in/johnsmith www.facebook.com/johnsmith www.twitter.com/JohnSmith
“Quality Assures Delivery”
Quality Assurance Leader seeking a mutually rewarding and opportunistic career as your QMS guiding light, by
continuously improving product, production, customer relations/retention, employee engagement and the overall
success and well being of your organization.
♦ MS Project ♦ MS Access ♦ MS Word ♦ PowerPoint ♦ Excel ♦ Outlook ♦ Social Media Platforms
Professional Experiences and Personality Attributes
 Cultivated strong supplier quality and customer relations based on the philosophy: “The success of the company
I represent is the direct result of my customer’s and supplier’s success.”
 Innovative, enthusiastic; takes pride in forging strong customer, supplier and employee relations
 Understands the importance of recognizing employee diversity and effectively communicate with different
personality types
 Possesses high level of integrity; dedicated and reliable employee, motivated to achieve organizational success
 Handles crisis situations effectively using a calm, professional manner and sound judgment. Focused on
achieving solutions rather than placing blame
Quality Management/Supplier Quality Engineering
• 8+ years of progressive experience in quality assurance, supplier quality and quality management
• Managed Quality Department and team of 4 employees; Plant Leader/Supervisor of 48 employees
• Highly Instrumental in creating documents, procedures and policies to attain ISO 9001 and TS 16949 QMS
certifications
• Wrote and created Quality Manual(s). Controlled and audited all department QMS Manuals. Created Production
Job Folders for each part number
• Wrote, approved and controlled Production Aid Documents, work instructions, procedures and policy
documents
• Recommended and implemented continuous improvements to production, safety, production procedures and
processes; conducted weekly Process Audits
• Performed all aspects of Supplier Quality Engineering including reviews, PPAP approval and audits for 12+
suppliers
• Wrote and presented supplier development MS PowerPoint presentations for all suppliers
• Corporate Quality Representative at external ISO and QMS audits, trial builds and product launches
• Savvy in Root Cause Analysis and recommending solutions to CAPA (Corrective/Preventive Actions)
• Followed APQP standards to assure milestone achievement and launch readiness
Employee Engagement

2. • Interviewed, hired, trained, employed disciplinary action and employee reviews resulting in an efficient cohesive
work environment
• Proven adaptability and resourcefulness; able and willing to assist any department when needed
• Passionate in bringing out the best in employees to achieve or surmount company objectives
• Forward thinker, welcomes challenges, and willing to help wherever needed
• Enjoys team environment; promotes employee strengths, achievements along with accountability
• Empowers team to implement new ideas and participate in leadership growth and development opportunities
• Trustworthy and communicates very effectively with all levels of a company.
• Manages and leads using character based leadership principals
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John Smith
123 Any Street ♦ Ferndale, MI 48220 johnsmith@gmail.com
Project Management
• Program Quality Representative on numerous project teams and numerous product launches
• Attained Certificate of Completion and necessary hours of course time for CAPM. Currently prepping for CAPM
exam certification
• Clear understanding of Project Management processes and methodologies
• Strong ability to multitask and delegate effectively; thrives in high stress environments or situations requiring
quick thinking
• Recommended and implemented successful solutions to stakeholders - ultimately avoiding schedule and cost
constraints
• 13+ years of Business Management
• Project Coordinator for small and large events of 50 to 1000+
Customer Relations and Sales
• 17 years B2C, 14+ years B2B. 17 total years of sales experience
• Capacity to communicate effectively with all levels of employees, management, engineers and customers
• Utilizes professional social media platforms such as Twitter, LinkedIn, Facebook Business Pages and Groups, and
YouTube to cultivate strong customer relationships and brand awareness
• Leverages extensive professional networks to create strong organizational and community business
relationships
• Cultivated strong, dependable relationships with suppliers, creating excellent and quick response when called
upon to handle corrective actions or emergency situations
Achievements, Awards and Affiliations
• Received several awards for outstanding customer service by Mazda of America. Received numerous awards for
sales and service from Fisher Mazda.
• Top producer in B2B sales at North American Interstate. Promoted to Sales Trainer within 2 years
• Promoted from Salesperson to Assistant Sales Manager at Fisher Mazda within 2 years
• Elected as Management Representative to General Motors for the Cadillac SRX Program
• Group memberships: ASQ (American Society for Quality), Project Manager Network, Lean Supply Chain
Management
• CompTIA A+ certified computer technician
Employment History

3. The Saints of Soul Founder and Manager 1998 - Present
Troy Tooling Inc. Quality Manager 2006 - 2010
Contract Quality Specialist Quality inspections/Technical Writer 2005 - 2006
Tecstar Supplier Quality Engineer 2002 - 2005
Tecstar/Wheel to Wheel Shipping Manager/Logistics coordinator 2000 - 2002
Education
New Horizons CAPM (Project Mgmt) Certification In Progress
Oakland Community College General 1 year
“Paul is really talented and knows how to communicate in such a fashion that he inspires his co-workers”
Eric Oslund, Prototype moldmaking – Troy Tooling