1. 12
Emirates The Airline
Emirates A380 - the exclusive onboard Lounge
Commercial Operations New offices were opened in Los Angeles,
Muscat, Sanaa, Kuala Lumpur, Jakarta, Jeddah
Despite the tough recession, Commercial
and Kuwait. Globally, Emirates commercial
Operations continued to expand by offering a
contact centres and reservations offices receive
wider range of flights and destinations, opening
21 calls every minute and answer 85.3 per cent
new offices, and introducing additional online
of them in under 20 seconds.
self-service options, while carefully monitoring
trading conditions to ensure that customers
continued to receive value for money. From centralising the reservations office for
China in Guangzhou to increasing capacity
in most offices, Emirates strove to make the
Online sales via emirates.com for the year
telephone booking experience as efficient as
amounted to AED 4.42 billion (US$1.2 billion),
possible. Additionally, for customers without
which represents 73 per cent growth on
convenient internet access, self-service kiosks
2007/08. A total of 896,838 bookings were
were installed in the UAE in each retail hub.
made online and an average of 9,244 passenger
During the year, approximately 13 million calls
segments were booked per day, an increase of
were answered.
80 per cent over last year.
For the first time, the division introduced multi- In India, the chauffeur-drive service was
currency pricing on the newly-developed introduced in Mumbai, Delhi, Hyderabad and
booking engine as well as the Best Price pledge, Bengaluru while in Damascus, a new daily
promising to offer the lowest price on any bus service was introduced from the capital to
Emirates flight on any website, as well as Aleppo via Homs and Hamah.
introducing a Skywards Miles upgrade facility.
Skywards membership crossed the four million
The division also introduced pre-departure mark with a new member enrolling every 41
notifications on mobile phones, the launch of seconds.
Business Rewards, which enables small businesses
to accumulate Skywards Miles, as well as the In Dubai International airport’s new Emirates
ability to book a number of low cost carriers’ Terminal 3, Skywards Silver members travelling
services on emirates.com. Arabic, Turkish and in Economy Class now have a special check-in
Greek booking engines were also launched. service.

2. 13
Since its inception in 2004, Skywards members to better share information and relevant data
have contributed over 155 million Miles globally.
to charities supporting children’s welfare,
humanitarian and medical assistance in CASA is committed to retaining the business of
developing countries and for disaster relief. In Emirates and Dnata customers by demonstrating
addition to its long-standing co-branded credit an empathetic, caring and personalised manner
card with Citibank UAE, Skywards has launched when dealing with situations that have not met
co-branded credit cards with Emirates Islamic the group’s or the customer’s expected standards
Bank, Emirates Bank, Citibank Australia and of performance.
Standard Chartered Bank India.
To ensure that the Emirates Group maintains
The Emirates High Street completed its first its reputation for excellence during its rapid
full year of operation with over 450 products growth, the Service Audit Team constantly
available online and delivered to over 60 monitors and measures product and service
A recycling campaign was
countries worldwide. standards.
launched across the group
Customer Affairs & Service Audit In addition, the Mystery Shopper team also
contributes to the evaluation of how well our
Customer Affairs & Service Audit (CASA)
customer service staff meet the expectations
continued to decentralise by establishing
of our customers. The process will grow as the
offices in Johannesburg, Osaka, Hong Kong
organisation adds more routes, products and
and Tehran, adding to the existing network of
destinations.
regional offices in UK/Europe, The Americas,
Australia/New Zealand and the Indian
Service Audit is continuing to expand its
subcontinent.
programmes. All elements of customer service
are regularly evaluated including Service
This re-organisation has resulted in a 50 per cent Delivery, Airport Services, Skywards and the
improvement in handling complaints in Dubai worldwide call centres with recommendations
and across the network as it allows customers’ made to departments to enhance and improve
concerns to be dealt with more effectively and the product and service delivery.
promptly at a local level. Due to ongoing customer
service improvements, Baggage Claim processing This year there were 500 audits on Emirates’
times have been reduced by 66 per cent. flights, plus 200 at the worldwide call centres,
three major audits on Dubai International
Plans are in place to develop a targeted training airport, 20 on outstations and 100 involving
and development plan for CASA staff to further Dnata Travel Services.
improve skills and knowledge, which will be
supported by a dedicated Knowledge Portal
Welcoming the Emirates A380

3. 14 15
Emirates The Airline
Emirates has ordered
58 A380s

4. 16
Emirates The Airline
Emirates Engineering including C-checks, increased by 20 per cent
from last year.
Housed in the world’s largest maintenance
hangar (above), Emirates Engineering is now
In 2008, a dedicated engine component-
one of the top three facilities, capable of
cleaning workshop was inaugurated and the new
carrying out extensive interior reconfiguration
aircraft paint facility, is currently being finalised,
and retrofitting of its wide-bodied fleet.
to be fully commissioned by mid-2009.
During the year, the division refreshed 16 out
The new engine test cell was responsible for the
of 29 A330 cabins and all eight A340-300 were
testing of 60 engines.
upgraded with new interiors.
Emirates has established an engineering presence
By the end of the year, 40 of the A330s, A340s
at four more outstations – San Francisco, Los
and Boeing 777s had been fitted with GSM
Angeles, Cape Town and Guangzhou.
modifications to enable passengers to use their
own mobile phones. The refurbishing and
retrofitting of the Boeing 777s requires each Flight Operations
aircraft to be in maintenance for up to 45 days It was another year of “firsts” for Flight
and includes the installation of new First, Business Operations. The division completed a seamless
and Economy Class seats, inflight entertainment move to the world’s largest and most complex
system, toilets and galleys. This is an investment Flight and Cabin Crew Operations Centre. At
by Emirates to provide our passengers with a the same time, vying for the headlines was the
uniform fleet, offering the highest standards. operationally-efficient entry into service of the
long-awaited A380.
The number of heavy maintenance activities,

5. 17
Other firsts included: Emirates’ Network Control Centre is based at
The implementation of the RAAS, the Runway Emirates Group Headquarters with a bird’s eye
Awareness and Advisory System, across all the view of the entire Dubai International airport
fleet, which will add to safer operations by complex. The effective integration and ability
preventing runway incursions. to monitor in real time, aircraft location as well
as performance, provides the company with
The Introduction of Class II electronic flight one of the best tools to optimise the network’s
bags and the LIDO electronic Charting System efficiency. This avoids any unnecessary
to enhance pilots’ chart information quality, as diversions, reduced ground time for technical
well as save costs. rectifications and effective management Adel Al Redha,
of passenger logistics. This state-of-the-art Executive Vice President,
The Flight Training department was refurbished, technology employed across 100 destinations, Engineering and Operations
with the move completed on time and below is one of the largest in the world.
budget. The 2,000 pilots completed the
mandatory English language licence certification, The increased complexity of Emirates’ network
a month ahead of the GCAA schedule. operations over the years has required the
establishment of a fully-integrated and
The division recorded the fifth anniversary centralised Network Control Centre housing
of the use of Flex Tracks in cooperation with relevant stakeholders. There is representation
Air Services Australia, the Maldives, and Sri within Network Control from all operational and
Lankan air traffic service providers. Up to now support departments such as Emirates
this partnership has resulted in fuel savings of SkyCargo, Crew Control, Flight Dispatch,
9.6 million litres and shaved an average of 772 Maintenance Control, Aircraft Planning,
kilometres and 21 minutes off scheduled flight Commercial Operations, Hub Control,
times. It is estimated to have cut emissions by Reservations, Dnata Airport Operations, Airport
26,440 tonnes of carbon dioxide and 163,000 Services Dubai and Outstations, as well as Duty
tonnes of nitrogen oxide. In this connection, Operations Dubai and Outstations.
Flight Operations worked with the European
Union regulators to help draft and design the The robustness of the airline’s operations
Emission Trading Scheme’s monitoring and throughout the network is largely dependent
verification process. on effective communication and good decisions
made everyday, which are orchestrated
The airline also reduced the usage of Auxiliary by highly competent and specialised network
Power Unit (APU) during transit and reviewed control managers.
the load of variable items which resulted in
the direct reduction of operating cost, saving
millions.
Extensive retrofitting
carried out in Dubai

6. 18
Emirates The Airline
Emirates SkyCargo problems, currency values, especially in Europe,
Australia and South Africa severely impacted
Tonnage carried by Emirates SkyCargo
yields.
increased by 10 per cent to 1,408,300 metric
tonnes though there was a decrease in yield of
With the commissioning of the Cargo Mega
2.6 per cent. Despite the challenges, Emirates
Terminal (CMT), upgrades to the existing Emirates
SkyCargo produced a growth performance.
SkyCargo warehouse were implemented to
facilitate process improvement for the handling
It was an extremely challenging year for
of sea-air consignments, handling of charter
Emirates SkyCargo with global trade slowing,
flight traffic and break-bulk operations.
the banking sector eventually collapsing and the
world going into a recession.
An additional 200 Cool Cells were commissioned
in the CMT for the storage of unitised
The effects of reduced demand/production in
temperature-sensitive consignments.
the automotive sector and associated industries,
which account for some 20 per cent of global
Emirates SkyCargo introduced White Covers,
The fully-automated
airfreight, has impacted negatively on exports
an innovation utilising gas-permeable porous
Cargo Mega Terminal
from Germany, Brazil, South Africa and the
material, tailored to cover pallets, which assists
Asia-Pacific region.
in the maintenance of proscribed temperature
parameters during the transportation cycle.
In the first half-year, fuel price directly impacted
This is used, particularly by shippers of
on air cargo rates, exacerbating a slow down
perishables and pharmaceuticals, to maintain
in world trade, which resulted in reduced
product quality.
consumer spending in Europe and the USA.
Further investment in automation, with the
Second-half results were drastically affected by
cutover of SkyChain 3.0 incorporating the
the global economic downturn with the economies
terminal handling module, was implemented
of many countries moving into recession,
to enhance shipment life cycle data; handle
negating the effect of fuel price decreases.
related transaction data; and provide real-time
information.
As a result of the credit crisis and liquidity

7. 19
A series of relief charter flights were operated to leading academics, business, and government
Chengdu, China in June carrying relief supplies representatives.
for victims of the earthquake disaster.
Emirates Hotels & Resorts continued to develop
During the year, Emirates SkyCargo won a with international central reservations, a
clutch of international awards including Air corporate sales and business development unit,
Cargo Carrier of the Year by International plus a global online distribution system driven
Freighting Weekly Awards, United Kingdom; Air by newly acquired technology.
Cargo of the Year by Asian Freight & Supply
Chain magazine, Asia; Best Middle East Cargo Emirates continued its support of the Dubai
Airline by Air Cargo News, UK; Best Air Cargo Desert Conservation Reserve which gained
Carrier Middle East by Asian Freight and Supply the coveted Protected Area Status from UNEP
Chain – Cargo News Asia, Hong Kong; and Best (United Nations Environment Programme) and
Customer Care by Air Cargo Week, UK. the IUCN (International Union for Conservation
of Nature), a culmination of five years’ work
Emirates SkyCargo participated in the following in conservation management. Attracting over Arabian oryx at
trade events: Intermodal 2008 (São Paulo) in 210,000 visitors in 2008, the DDCR proved Al Maha Desert Resort & Spa
April 2008; Air Cargo China 2008 (Shanghai) in that management of popular desert safaris
June 2008; and Air Cargo Forum 2008 (Kuala need not impact the environment. The Harbour
Lumpur) in November 2008. Hotel & Residence completed its first full-year
of operation achieving 73 per cent occupancy,
despite the challenging economic conditions.
Destination & Leisure Management
The division, like all travel companies, was Al Maha Desert Resort & Spa continued
affected by the global downturn and from its inspirational success in its ninth year of
a shortage of rooms in Dubai in 2008, this operation, again generating profits, plaudits
year saw a lessening of demand with Arabian from its guests and awards for the high quality
Adventures hosting 267,600 guests. The top five of service.
markets of UK, Australia, Germany, GCC and
South Africa showed a 10 to 15 per cent decline, In Australia, Wolgan Valley Resort & Spa is
but Brazil proved a successful new market. due for completion in late 2009, setting a
new benchmark for hospitality. The hotel has
Emirates Holidays cared for a total of 81,504 paid special attention to the preservation of
tourists with top destinations again being Dubai, endangered wildlife and the indigenous habitats
Malaysia, Thailand, the Maldives and Mauritius. by obtaining approval of federal and state
environmental agencies.
Congress Solutions International (CSI)
strengthened its brand locally and internationally In Seychelles, Cap Ternay Resort & Spa is slated
with the staging of several high-profile events. to open in 2011/12. This five-star, 416-room-
resort including a luxury 40-villa complex,
Some 1,350 top executives from the travel and will again emphasise Emirates’ commitment to
tourism industry, heads of states and other conservation and environmental sustainability.
dignitaries attended the Global Travel & Tourism
Location of Wolgan Valley Resort
Summit organised in Dubai by CSI on behalf of
& Spa, opening October 2009
the World Travel & Tourism Council.
Later in the year, CSI also arranged, on
behalf of the World Economic Forum and
the government of Dubai, a summit on the
Global Agenda attended by 700 of the world’s

8. 20
Emirates The Airline
Golden Gate Bridge, San Francisco
Also under construction, and due for completion which enabled the airline to provide daily
by the end of this fiscal year, is a 10-storey non-stop services to Milan. A second daily
extension of the Emirates Holidays building service to Milan began in January 2009. Five
and by summer of 2009, the new Arabian direct flights to Nice were launched and daily
Adventures Operations Centre, in Dubai non-stop services introduced to Rome. The
Investments Park, should be ready. The Centre A380 was deployed on the London route from
The Gold Coast, Australia, served will include a multi-storey car park for 300 cars 1st December.
through Brisbane and four-wheel drives, over 120 parking bays for
larger vehicles like buses, and 15 washing bays. Istanbul flights were increased to 11 per week;
the Larnaca and Malta service became daily, a
second daily flight boosted the Moscow service
Planning and Market Research
from 1st March, and another daily service to
With Airbus delivering four A380s and Boeing Athens began before the end of the fiscal year
delivering 10 Boeing 777-300ERs and six Boeing on 26th March.
777-200LRs, the Emirates passenger fleet size at
year-end was 124 aircraft. In East Asia, Guangzhou (Canton) became the
fourth city in China to be served by Emirates in
A number of new destinations and services were July, starting six times a week and daily services
added to the network. from 1st October 2008.
In Brazil, a seventh service was launched to São The airline increased Kuala Lumpur services to
Paulo, bringing the operation to a daily service. 12 weekly flights.
In the USA, two more cities joined the network In Australia, a second daily flight was launched
– Los Angeles became the third US city to be to Brisbane and on to Auckland on 1st February,
served by Emirates with three flights per week and a third non-stop daily to Melbourne on
using the ultra-long range Boeing 777-200LR. 2nd February. The A380 was introduced to
Two months later, in December, San Francisco Sydney and Auckland from 1st February.
was inaugurated with three weekly services. Operations to Nagoya, Japan ceased on 29th
March 2009.
In Europe, Rome and Milan were de-linked,

9. 21
In West Asia, the total number of flights to more than 400 safety and emergency procedure
Dhaka increased to 17 per week while in India, courses for cabin and flight deck crew using
Kozhikode became the 10th destination. A fifth two full-movement simulators, First Class
daily service was initiated to Mumbai and flights upgrade, Business Class and Purser courses
to Delhi increased from 11 to 25 per week. – in fact, there were no less than 33 courses
conducted every day during the year.
The phased increases in services to Hyderabad, At the same time, 270 ab-initio courses were
Bengaluru, Kochi and Chennai also reflected the held, each with 19 new entrants per week for
importance of the Indian market. men and women joining Service Delivery.
During the year, Emirates passed the 10,000
In Saudi Arabia, Riyadh and Jeddah became cabin crew milestone. The 10,000th was Miss
daily operations with the addition of a seventh Mohana Chonayah from Malaysia.
weekly flight.
In order to build effective working relationships An A380 cabin crew service
Amman now has 12 flights, Damascus 11 and between the A380 crew, a new Captain/ training simulator at
Kuwait 26 services per week. Purser workshop was set up and the Nujoum Emirates Training College
experiential programme for all cabin crew and
The Dubai-Accra-Abidjan route became a ground teams was introduced.
daily operation and a second daily service was
introduced to Lagos on 1st February. The launch of a new uniform, initially on the
A380, and which will be rolled out to all staff in
The Market Research department provided June 2009, underlined the innovations taking
stakeholders across the group with internal and place. This included the opening of the new
external customer insights by continuously Crew Operations Terminal, a mini airport, in its
monitoring ongoing developments of existing own right, at the Emirates Group headquarters,
products and services. with its own automated baggage system. On-
board staff are being issued with new duty free
The focus for the year has been on a global hand-held sales computers, while all pursers
level with large-scale brand and media studies now have KIS (Knowledge-driven Information
conducted in conjunction with the Corporate System) laptops which provide them with the
Communications division. who’s who on board prior to the flight.
On the catering side, Service Delivery earned
Service Delivery plaudits with its Dine-on-Demand service in
The launch of the new Emirates flagship, the First Class on all flights over four hours and
A380, generated global headlines, yet it was the forty minutes. This included the introduction of
behind-the-scenes investment which made the
dozens of awards possible. The A380 Shower Spa
Of major importance was the new cabin crew
training facility and the commissioning of
13 new simulators covering all aircraft types,
including the A380 with a fully operational
onboard Lounge and Shower Spa, and the
introduction of two flight demonstration
kitchens with a complete range of fully-
functioning on-board equipment.
The division carried out intensive training,
including 22 conversion courses for the A380,

10. 22
Emirates The Airline
In touch – on the ground
new exotic dishes such as South African ostrich The other major event for Airport Services was
steaks with pepper sauce; Indian pot-pourri of the arrival of Emirates’ first A380, which was
chicken with curry leaves, ginger and turmeric; introduced on the Dubai-New York service. A
Chinese codfish with oyster sauce and on the special feature enabled passengers to board
A380 a pasta bar breakfast, with old-fashioned directly from the lounge at John F Kennedy
Scottish porridge and on flights to Los Angeles International Airport. A new Emirates Lounge
In touch – in the air
and San Francisco, Californian Pacific Rim at Brisbane also allows direct access onto our
favourites. aircraft from the Emirates Lounge. In addition,
the division also opened Emirates Lounges at
Together with Airport Services, Service Delivery Beijing, Düsseldorf, Johannesburg, Mumbai and
was involved in the design and introduction of Zurich airports, bringing the outstation lounges
the upgraded food offerings at airport lounges to 20, with three more planned.
around the world. As part of the overall refocus
on the important Indian market, Service During the year, two airports were moved
Delivery contributed new regionalised menus as overnight to new facilities in Bengaluru and
well as mandatory online learning for crew and Hyderabad and two airports shifted to new
managers. terminals in Beijing and Shanghai prior to the
Olympic Games. All these moves impacted
Emirates’ flights and involved Airport Services
Airport Services staff. The division also procured and put into
Airport Services played an important role in service 7,000 new ULDs (Unit Load Devices)
the development and introduction of the new bringing the total Emirates inventory to 32,000
Emirates Terminal 3, which opened in phases units. The Radio Frequency Identification (RFID)
at Dubai International airport between 14th trials are continuing with Dubai International,
October and 11th November 2008. The move Hong Kong, London Heathrow and JFK
into the facility, larger than Terminal 5 at New York, where the airports are working
London Heathrow, was made without fanfare together with Emirates in an experiment to
and immediately improved aircraft on-time use chip-tagged luggage labels to improve the
performance and pier access. consistency of baggage handling.

11. 23
Public, International, Industry and airline. As part of this project, the airline began
Environment Affairs its largest-ever single recycling programme
through the collection of thousands of tonnes
The continuous pursuit of the liberalisation
of paper, cardboard, plastic and aluminium
of traffic rights resulted in the department
at Emirates Group headquarters and other
conducting public affairs and government
buildings.
engagements involving the Chairman, President
and senior management in Australia, United
The highlights of the year were two “green
States of America, United Kingdom, Germany,
flights”. In collaboration with other departments,
Canada, Japan, Korea, India and other key
Environmental Affairs organised the world’s first
markets. Major successes were achieved in
and longest trans-polar green demonstration
South America, southern Africa and India.
flight from Dubai to San Francisco, while the
A380 inaugural flight to Sydney launched the
Public Affairs managed a campaign to help new aviation environmental programme. The
Ali Mubarak Al Soori, Executive
mitigate Emirates’ serious concerns over the department was responsible for introducing a
Vice President, Chairman’s Office,
UK government’s Air Passenger Duty. It also further 10 measures from these flights across
Facilities/Projects Management
launched a new publication to share the airline’s the global network.
and Procurement & Logistics
view on industry and policy news internationally,
and a new feature on the website.
Facilities/Projects Management
New Air Services Agreements were concluded From a twin-tower five-star hotel to more
with Japan (enabling Emirates to operate to modest staff accommodation, the department
Tokyo’s Narita Airport in 2010) and with the had a busy year amidst the property world of
Comoros, Lithuania, Romania and Luxemburg. Dubai. Now under construction, the glass and
New codeshare deals were signed with Jet aluminium Park Towers Hotel & Residence will
Airways and Oman Air. be 70 storeys tall with 806 rooms per tower.
The design is based on the shape of the trunk
Industry Affairs continues to represent Emirates of a palm tree.
at the IATA Agency and Services Conferences
for both passenger and cargo activities. Emirates Equally important for the group is the housing
also joined Billing and Settlement Plans (BSP) development at Al Majan for staff. Four of the
implemented in Argentina, Benin, Bosnia and five blocks have been started with a total of 829
Herzegovina, Chile, Nigeria and Spain and units consisting of one, two and three-bedroom
now participates in BSP with 99 countries. The apartments built in the New York Art Deco
airline also joined the IATA Cargo Accounts & style. Each block will have a gymnasium and
Settlement System (CASS) in Bangladesh and is swimming pool on the first floor.
now participating in CASS with 43 countries. At
the recent IATA/CASS Policy meeting, Emirates Procurement & Logistics
was appointed to chair this group.
Procurement and Logistics (P&L) is committed
to sourcing goods and services globally to
Industry Affairs pursued the inclusion of
provide the best value, highest quality and
airline web sales, within the industry bank
lowest total cost of ownership. Whilst the
guarantees, provided by travel agents. IATA
Resolution changes have thus been adopted for “Green flights” include special
implementation. washing of aircraft
Environment Affairs launched a major new
environment policy in 2008 which aims to
make Emirates the world’s most eco-efficient

12. 24
The Emirates Group
Emirates Business Class Lounge, Emirates Terminal 3, Dubai International airport
department aggressively negotiates price, a SkyCargo and external ground handling
“win-win” situation is always sought, to enable partners on long-term, sustainable initiatives
suppliers to fuel their growth and deliver quality to improve the customer experience on the
products and services. ground. P&L supported the launch of four new
stations including Los Angeles and San Francisco.
In delivering a cost control commitment to the
Group, P&L negotiated over 500 high-value Working with Flight Operations, P&L completed
contracts during the year from ground handling, detailed negotiations with Iran that ensured air
Emirates First Class Lounge, inflight catering and hotels to IT, media, print, traffic control charges were set at a sustainable
Emirates Terminal 3, uniform, ground support equipment and level for the industry.
Dubai International airport logistics services. P&L received approximately
456,000 requests for numerous items and In Dubai, the department worked to deliver a
transacted around 28,000 purchase orders. range of stunning new dining options in the new
A formidable AED 23 billion passed through Emirates Lounges at Emirates Terminal 3 and for
purchasing in 2008/09. the long-stay Economy Class passengers.
A key focus for the year was the development One of the largest deals ever negotiated by
of innovative and exciting products to support P&L with the Corporate Communications team
the launch of the A380. In order to meet tight was the consolidation of the global media
deadlines and a strict requirement for pre-launch investment. The deal involved merging the
confidentiality, a collaborative approach with media strategy, planning and buying from nine
carefully selected, strategic suppliers took place. incumbent media agencies and 15 full service
This included the development of products for agencies into one global media group. Another
the on-board Shower Spa and onboard Lounge. landmark deal was a new five-year deal to provide
digital copy and printing services to the group.
Despite the unprecedented levels of price volatility, P&L played a significant role in discussions and
erratic markets and logistical challenges during eventual agreement to change the specification
the year, the group continued to successfully of the inflight magazines, thus making significant
source jet fuel for the airline around the globe. weight reductions to help reduce fuel burn.
The fuel-buying team was recognised as the best Emirates achieved the target of launching the
fuel purchasing team in the Middle East & Africa new cabin crew uniform on time for the arrival of
region and in the top 10 globally in a poll of the A380.
industry peers organised by Armbrust.
Across the network, the department continued In fact, the A380s brought on new challenges
to work with Emirates Airport Services, Emirates for the department. The unprecedented size of

13. 25
the aircraft had a direct impact on the feasibility Group Safety have shared concepts with like-
of conventional ground support equipment to minded safety organisations in other industries
provide safe and efficient aircraft servicing. and conducted a joint emergency response
P&L worked closely with Dnata Technical exercise, with the UK Air Accident Investigation
Services in procuring a range of specialised Branch, Rolls Royce, Airbus, Durham Tees Valley
equipment to meet the needs of the group. Airport and Cranfield University.
The P&L IT team negotiated a deal to integrate
all ground and air communications systems Emirates Group Security
into one system for airport, ground and air In the world of airline security, Emirates
dispatchers, thus integrating the different continues to be recognised for its expertise and
communication devices into one screen. This comprehensive training activities. Emirates Group Security graduates
will reduce manual work, increase efficiency,
reduce operational delays, and eliminate In October 2008, Group Security organised the
human errors. The system will improve and second International Civil Aviation Organisation
simplify Movement Control (MOCON) and (ICAO) Certified Aviation Security Professional
Network Control Centre (NCC) services at Dubai Course in Dubai and during the calendar year
International airport and have a positive impact conducted over 800 GCAA approved classes
on incident control at the airport. including training sessions for cabin crew
and pilots. In addition there were some 600
Advanced Restraint Technique (ART) practical
Group Safety
sessions for the cabin crew.
Group Safety provides internal safety oversight,
advice, investigation and awareness, both in The security e-learning programme for outstations
Dubai and throughout our overseas network. was completed by 1,500 outstation staff members.
The Centre for Aviation and Security Studies
Emirates completed successful re-registration for (CASS) signed an MoU with Western Australia
the biennial IATA Operational Safety Audit. Police to collaborate in areas of investigative
practice and research in the security function.
Group Safety participated in several airline
industry safety groups, including the IATA Safety
Group; the Flight Safety Foundation, International
Transguard
Advisory Committee; Cranfield University – Transguard’s new valuables handling facility has
Accident Investigation Centre, Industry Advisory now opened on a 24/7 basis offering the trade
Board; and the Gulf Flight Safety Committee. a faster turn-around and improved customer
service. Dubai Customs outsourced the transport
Group Safety sponsored a major investment of valuable cargo to Transguard which now
in aircraft safety technology, with the phased manages the ULD transfer from aircraft to the
introduction of the Runway Awareness and strong room. Transguard’s Cash Management
Advisory System – known as RAAS – which Centre has seen a 500 per cent increase in
is being progressively introduced across the volume since inception. In 2008/09, a daily
Emirates fleet. volume of two million bank notes was processed.
Transguard in action at Dubai’s
Gold & Diamond Park