1. Moving Toward Coordinated Entry: Lessons from Dayton/Montgomery County, OH Joyce Probst MacAlpine, Presenter Manager of Housing and Homeless Solutions Kim Walker, Moderator

2. Alliance “Front Door” Materials Coordinated Entry Paper – just released Diversion Paper Coordinated Entry Toolkit Diversion Toolkit Prevention Targeting Paper Webinars – Thursday, June 23rd @ 2 PM ET: Lianna Barbu from Columbus, OH on coordinated entry for singles and families https://www2.gotomeeting.com/register/809195979

4. If you are having audio issues, please make sure you have the correct dial-in number and access code (these should be in your registration e-mail). Please also check that you have clicked on the correct audio method under the ‘Audio’ tab.

6. Moving from a program centered system to a client centered system

7. Front Door Assessment Overview A consistent assessment tool and scoring process to determine appropriate exit from homelessness, administered at all the ‘front doors’ to the homeless system Policies related to program and client acceptance expectations

8. Homeless System in Dayton-Montgomery County

9. Dayton-Montgomery County CoC Homeless Solutions Community 10 Year Plan: A Blueprint for Ending Chronic Homelessness and Reducing Overall Homelessness in Dayton and Montgomery County, OH adopted in June 2006 Received $7.2 million in 2010 CoC funding from HUD 965 homeless people in 2011 Point in Time Count

11. Development of the Front Door Assessment

12. Background System defined by program eligibility and intake decisions made by individual programs Rational for shelter case managers to submit applications for every possible program person could be eligible for Lack of data on client need to make system planning decisions

14. Efficient and effective use of system resources – clients receive appropriate services

15. Ensure that all clients, including the hardest to serve, are served

18. Intake – goal is diversion, done within first 3 days

19. Comprehensive assessment – done within first 7-14 days

20. Referral decision worksheet to identify most appropriate program type to help client move to permanent housing

21. All eligibility criteria set by funding sources must be complied with

22. Programs must remove additional barriers to entry

23. Priority for PSH openings for long-stayers, elderly and medically fragile

24. Process to refer appropriate client to specific program when opening occurs

25. Done by system staff for transitional housing, PSH and Safe Haven

27. FRONT DOOR ACCOMPLISHMENTS AND SIX MONTH REVIEW FINDINGS

28. Accomplishments Closed ‘side doors’ into CoC programs so all homeless system resources used for people in shelter or on the street 31 of 57 long-stayers (more than 200 nights of homelessness in 2010) housed Established policies about expectations for people in shelter use income for housing expected to accept first appropriate referral Have client-centered data for HEARTH planning

29. Six Month Review Findings HMIS functionality and reporting issues limited data collection and management capacity. Assessment process implementation not always followed consistently. Additional definitions for client history needed. Front Door Assessment policies not uniformly adopted by all providers.

30. Six Month Review Findings (cont.) Improvement in tracking, management and reporting of Front Door Assessment processes needed. Front Door Assessment implementation surfaced gaps and deficiencies in program approaches and operations across the homeless system.

31. FRONT DOOR IMPLEMENTATION CONSIDERATIONS

33. System staff

34. HMIS programming staff

35. Provider involvement

36. Meetings, staff training

38. Joyce Probst MacAlpine Manager of Housing & Homeless Solutions Montgomery County, Ohio 937-225-4218 macalpinej@mcohio.org