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A Presentation on
ISO 9000



                    By : Namrata Verma
                    Class : MBA 4th sem
                    Clg :IGPGRC Rewari
Introduction of ISO
   ISO (international organization for standard ) is
    quality management standard that presents
    guidelines intended to increase business
    efficiency and customer satisfaction.
What is ISO 9000 series?
ISO 9000 is a series of standard that is
developed and published by international
organization for standard that define,
establish and maintain an effective quality
assurance system for manufacturing and
service industries. It serves many different
industries and organizations as a guide to
quality products, service, and management.
Introduction of ISO 9000
   ISO 9000 is an international standard for
    operating business in a manner that provide
    quality assurance for goods and services.
   The international organization for
    standardization (ISO) has formulated
    standards for quality certifications , it is known
    as ISO 9000 Series Certifications.
Goal of ISO 9000
 Embed quality management system
within an organization
 Increase productivity

 Reducing unnecessary cost

 Ensuring quality of processes and

products.
Who should use ISO
   Any firm whose customers make their buying
    decisions on quality
   Firms who perceive quality as a marketing
    tool may obtain certification as part of their
    marketing strategy.
   In markets where quality is not a dominant
    issue firms may use the standards as a guide.
Registration Process for ISO
Certificate
   Apply for registration and audits
   Agree to audit process and documentation
    review with registrar
   Hold pre-assessment audit (Take any
    corrective action)
   Have final assessment
   Have iso 9000 registration audit (Take any
    needed corrective action , Re-audit as
    needed
   Have a follow up surveillance
Internal Audit

Checks must be made to ensure that the
system is being followed and the exacted
results are being obtained. This activity is
accomplished through internal audit which is
one of the key element of iso 9000. auditing
depends on need.
Objectives of Internal Audits
   To Determine actual performance
   Initiate corrective action in response to
    deficiencies
   To provide continue improvements
    through feedback
Benefit of Registration
   Improved operations
   Market recognition
Benefits of ISO
   Quality is constantly measured
   Defects are caught earlier and are
    corrected at a lower cost.
   Organizations retain or increase market
    share, increasing sales or revenues.
   Well defined and documented
    procedures improve the consistency of
    output.
Thank You !

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ISO 9000

  • 1. A Presentation on ISO 9000 By : Namrata Verma Class : MBA 4th sem Clg :IGPGRC Rewari
  • 2. Introduction of ISO  ISO (international organization for standard ) is quality management standard that presents guidelines intended to increase business efficiency and customer satisfaction.
  • 3. What is ISO 9000 series? ISO 9000 is a series of standard that is developed and published by international organization for standard that define, establish and maintain an effective quality assurance system for manufacturing and service industries. It serves many different industries and organizations as a guide to quality products, service, and management.
  • 4. Introduction of ISO 9000  ISO 9000 is an international standard for operating business in a manner that provide quality assurance for goods and services.  The international organization for standardization (ISO) has formulated standards for quality certifications , it is known as ISO 9000 Series Certifications.
  • 5. Goal of ISO 9000  Embed quality management system within an organization  Increase productivity  Reducing unnecessary cost  Ensuring quality of processes and products.
  • 6. Who should use ISO  Any firm whose customers make their buying decisions on quality  Firms who perceive quality as a marketing tool may obtain certification as part of their marketing strategy.  In markets where quality is not a dominant issue firms may use the standards as a guide.
  • 7. Registration Process for ISO Certificate  Apply for registration and audits  Agree to audit process and documentation review with registrar  Hold pre-assessment audit (Take any corrective action)  Have final assessment  Have iso 9000 registration audit (Take any needed corrective action , Re-audit as needed  Have a follow up surveillance
  • 8. Internal Audit Checks must be made to ensure that the system is being followed and the exacted results are being obtained. This activity is accomplished through internal audit which is one of the key element of iso 9000. auditing depends on need.
  • 9. Objectives of Internal Audits  To Determine actual performance  Initiate corrective action in response to deficiencies  To provide continue improvements through feedback
  • 10. Benefit of Registration  Improved operations  Market recognition
  • 11. Benefits of ISO  Quality is constantly measured  Defects are caught earlier and are corrected at a lower cost.  Organizations retain or increase market share, increasing sales or revenues.  Well defined and documented procedures improve the consistency of output.