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INTERVIEW AND COMMUNICATION<br />PROCEDURE<br />OF<br />LANCO CONSTRUCTIONS<br />SUBMITTED TO: MRS. SUREKHA THAKUR<br />BY: Nandita sadani – 48<br /> <br />Acknowledgement<br />I am very thankful to Mrs. Surekha Thakur for guiding us through out the project. I am thankful to all the people who have contributed and helped me in making the project.<br />I am thankful to my parents, sister, brother and friends for helping me whenevre required and for supporting me throughout the project work.<br />CONTENTS<br />S. NO.TOPICPage no.1.2.3.4.5.6.7.8.9.10.11.INTRODUCTION TO TOPICOBJECTIVESINTRODUCTION TO COMPANYDETAILS ON THE TOPIC QUESTIONNAIRE , FEEDBACK FIELD WORK AND ANALYSISDRAWBACKSRECOMMENDATIONSCASE STUDY ARTICLECONCLUSIONBIBLIOGRAPHY456 – 1415 – 2728 – 353636 – 3940 – 4445 – 46 47 – 4849<br />INTRODUCTION TO THE TOPIC<br />Lanco Infratech is one of India’s top growing business conglomerates and among the fastest growing. Under this project, we have gone mainly analyzed interview and communication procedure of the Lanco Constructions.<br />Lanco Infratech has subsidiaries and divisions across a synergistic span of verticals. These include construction, Power, EPC, Infrastructure, property development, and, renewable.<br />In this project I have gone through various steps i.e. objective of our project, introduced and given the brief gist of the company, details on the topic i.e. field work (asking questions to the HR manger, relating to the interview process and communication of Lanco Constructions), found out the loopholes in their interview and communication procedure, along with recommendations and conclusion.<br />OBJECTIVES<br />,[object Object]
Its differentiation from industry to industry.
Understanding the interview process of Lanco Constructions.
Understanding the basis of selection & rejection of an interviewee in the interview process.
To understand how the communication works in lanco .
Analyzing their drawbacks & comparing them.
Recommendations for the improvement of company’s interview process.INTRODUCTION TO LANCO<br />VISION OF LANCO<br />,[object Object]
MISSION OF LANCO-To work towards developing rural and urban communities in order to reduce poverty and contribute effectively towards reduction in loss of environmental resources.<br />- To improve human development indices through projects & programs at the local, state and national level.<br />Mission...<br />Development of Society through Entrepreneurship<br />Vision…<br />Most Admired Integrated Infrastructure Enterprise<br />Values (of Lanco Infratech) <br />,[object Object]
We are consistently humble in our approach to and interactions with people. We treat every person with respect at all times, unconditionally.
Integrity:-
We choose to be honest in all our Business Interactions and Transactions and remain steadfast even when challenged. We strive for consistency between – what we Think, what we Say and what we Do.
Organization Before Self:-
We recognize that organization interest is supreme, above individual preferences and goals. In all our decisions, actions and dealings we put the Organization before self.
Achievement Drive:-
We have an urge that drives us to intensely focus on performance and act decisively with high energy to achieve the desired results. We strive to continuously learn and consistently set higher Standards of Excellence.
Positive Attitude:-
We always demonstrate a ‘can-do’ mind-set and engage to deliver organizational goals. We look upon challenging circumstances as opportunities to enhance our capabilities and find ways of achieving
Accountability:-
We own up to our words, actions and outcome. When we commit to do something, we own it and we do it – decisively and responsibly
Team Work:-
We work harmoniously with a shared vision, energized by our collective talent. We Trust, Listen to, Share with and Empower team members and take collective responsibility for the results.
Innovations:-
We value and encourage application of creative ideas that enhance the effectiveness of our business. We freely express ideas and take actions to generate successful Solutions
HISTORY OF THE COMPANYLanco Industries Limited (LIL) was incorporated on 1 st November, 1991 by Lanco Group of Companies to manufacture Pig Iron using Korf (German) technology and Cement. The unit is located at Rachagunneri Village on Tirupathi - /Srikalahasthi road which is about 30 kms. from Tirupathi and 10 kms. from Srikalahasthi. The installed capacity of Pig Iron was 90,000 TPA and with similar capacity 90,000 TPA for cement.Due to the poor demand and other reasons, the operations of the cement unit of the Company was suspended and the unit was reengineered for producing a different product mix having potential in south India.As a measure of forward integration project for adding value to the Pig Iron manufactured by the Company, LIL floated an another company named Lanco Kalahasthi Castings Limited (LKCL) on 4 th March 1997 to manufacture iron castings and spun pipes in the same campus of the Company with an annual capacity of 40,000 TPA and 35,700 TPA respectively. Accordingly, LIL had an arrangement with LKCL for supply of molten iron and Pig Iron to LKCL, being a value added product, as such iron pipes manufactured by LKCL offered better returns.However, due to falling Pig Iron prices, increase additional capacity in the industry, competition and the technical & financial assistance, the operations of both LIL and LKCL were effected and the Company was exploring financial and technical strategic alliance with Indian / Foreign Partner.During the same time M/s. Electrosteel Castings Limited, was also looking for additional capacities for producing spun pipes. Considering the synergies involved, Lanco Industries Limited entered into a strategic alliance partnership during December 2002, with M/s. Electrosteel Castings Limited (ECL), Kolkatta a leading manufacturer of CI, Pipes and DI pipes. This was win-win situation for both LIL and ECL. After takeover, a financial re-engineering and re-structuring of LIL was undertaken by ECL by implementing the following: -Immediately after take over an amount of Rs.2200 lakhs was infused as share capital of the Company by M/s.ECL to strengthen the equity base of the company.With effect from 1 st April, 2003 LKCL was merged with the company to take advantage of the close synergy in the business of the two companies, since a large part of Molten Iron / Pig Iron is consumed by LKCL for manufacture of DI Pipes.After the merger, the share capital of LIL, the paid up share value of Rs.10/- was reduced to Rs.2.50 per share and accordingly one share of Rs.10/- each fully paid up in LIL was issued to all the existing shareholders for every 4 shares held by them.During 2003, the capacity of the DI pipes was increased to 90,000 TPA.During 2004, the company took the step of backward integration by setting up 150,000 TPA coke oven plant in the same complex, which was commissioned in June 2005.During 2005, the company started setting up of a Captive Power Plant of 12 MW by using the waste heat recovered from the coke oven plant which is expected to be commissioned by March 2006.An additional amount of Rs.25 crores is being spent on other capital works like revamping of bitumen coating machine, balancing equipment and facilities for production of higher diameter DI pipes etc. to increase the capacity of DI pipes from the present 90,000 TPA to 120,000 TPA by 2006-07.The above has resulted in the company witnessing a profitable years after a gap of 8 years during the years ended 31 st March, 2003, 2004 and 2005 and a dividend of 10% was declared for the years ended 31 st March 2004 and 2005 to the shareholders.sssssStep by Step Company's Growth1991Incorporation of Lanco1994Setting up of Mini Blast Furnace with 90,000 TPA capacity1995Setting up a 250 TPD Mini Cement Plant1997Setting up of LKCL for manufacture of 40,000 TPA castings and 35,700 TPA D I Pipes2002Strategic Alliance with Electrosteel Casting Limited2002Infusion of Rs.2200 lakhs to the equity and financial restructuring2003Merger of LKCL with LIL for synergy2003Capacity of Pig Iron was increased to 90,000 TPA to 150000 TPA.2004Capacity of DI Pipes was increased to 90,000 TPA.2005Commissioning of 150,000 TPA coke oven plant.2005Setting up of Captive Power Plant of 12 MW by using the waste heat recovered from the coke oven plant.<br />LANCO INFRATECH LTD.<br />Lanco Infratech Ltd is one of India’s top business conglomerates and among the fastest growing.Lanco Infratech has subsidiaries and divisions across a synergistic span of verticals. These include Construction, Power, EPC, Infrastructure, Property Development, and Renewables.Lanco Infratech’s projects, operational and underway, are spread across India. A member of the UN Global Compact, Lanco Infratech is recognized for its Good Corporate Governance and Corporate Social Responsibility initiatives led by the Lanco Foundation.A preferred employer, Lanco Infratech builds on a tradition and culture where trust comes first… and the credo is inspiring growth.About Lanco Infratech Ltd..The Lanco odyssey began more than two decades ago in civil engineering and the core sector. The challenges and opportunities in a resurgent India following economic liberalization saw Lanco reengineer and consolidate itself under a single apex entity, Lanco Infratech Ltd.Lanco’s operations have always been marked by creation of synergies, backward and forward integrations and strategic innovations for competitive edge.  Today, Lanco Infratech, through twenty-two subsidiaries has operations across a synergistic span of verticals.In power generation, Lanco has a presence in thermal, hydro, wind and renewables.  Projects in operation and those underway represent over 8000 MW.  The operations in power generation draw deep strengths from its own EPC, entry into O&M and the capabilities of its Construction wing.  Lanco’s presence in power extends to being a leader in power trading.  Multiple synergies are being leveraged for a strategic presence in transmission and distribution.  In wind energy, Lanco’s first line of turbines will roll out in 2009.  Wind project developments are underway in India, Europe and the Americas.Lanco’s admired expertise in civil engineering has been displayed across the years in the execution of dams, railways, roads, industrial structures, residential and commercial construction, canals and other areas across the length and breadth of India.  These competencies and depth of resources are unfolding a new roadmap in the Indian infrastructure sector.  Lanco is already executing projects in ports, highways, airports and other areas.In property development, Lanco has emerged as a trend setter with Lanco Hills, which has also drawn international attention.  Lanco Hills, in the Indian metropolis of Hyderabad, is coming up as one of the world’s largest mixed property development with thirty million square feet of built-up area, including the world’s tallest residential tower!Lanco Infratech is built on a tradition and culture of trust within and without.  Lanco draws the best professionals who see growth in an environment underscored by good corporate governance and the melding of individual aspirations and organizational goals.A member of the UN Global Compact, Lanco’s Corporate Social Responsibility begins at home with facility audits and volunteerism of its people across all CSR initiatives.  Lanco is spearheading CSR interventions and programmes have touched the lives of individuals and communities in the vicinity of Lanco facilities and across the country in areas where assistance is most needed.  Demand driven, participatory CSR initiatives by Lanco exemplify the larger corporate vision that Lanco Infratech represents…. of Inspiring Growth.ConstructionLANCO Infratech Ltd has an excellent track record in Construction projects. Its project expertise spans:Power plants based on Gas, Coal, Bio-mass, Hydro and Wind.Irrigation and water supply projects, including dams, tunnels, lift irrigation, sewerage schemes and marine works.Civil construction including commercial and residential buildings, mass housing projects and townships, industrial structures, information technology parks, Corporate offices, Hospitals and more.Transportation engineering projects including roads, highways, bridges and flyovers.<br />Introduction to the topic<br />When  any  material becomes useful to human beings it becomes a resource.  There are various kinds of resources and they vary in their extent so far as their use to the human beings.  One of such classifications is :   MATERIAL  and  HUMAN. The plant and machinery , the premises were regarded to be the resources for the industry and now the human work force is regarded as the most important resource to run a business or an industry.<br />The definition of Management goes to state that it is the interaction and its continuation of :<br />,[object Object]
  ORGANISING
COORDINATING
COMMANDING
CONTROLLING. These are the main ones and a few more  like directing ,  communicating   etc etc  were added later. This basic classification comes from the father of management thought , Henry Fayol, MD of a French  mining  company   in the starting years  of the industrial  revolution.<br />Frederic Winslow Taylor, who is known for his concepts on  Management Science from  technical and  workshop  point of view, feels that the  Management  emerges  from :<br />Development of  true science of work,<br />Scientific selection  and  progressive  development  of workmen, <br />Procuring  the  cooperation  of the  Management  and the workmen.<br />As  the  subject  of  Industrial  Engineering  is  wholly  dependent  on  this  approach, we  may  call  F.W.Taylor  as  the  father  of  Industrial  Engineering.<br /> HUMAN  RESOURCES   DEVELOPMENT<br />HRD is the  abbreviation  of the  term, Human  Resources  Development.<br />This  subject  is  historically  connected  with  other  disciplines  mainly  “Psychology” which is defined  as  the  study  of   Human  Behaviour.   Psychology  of the  people  working  in  any  work  organization  is   known  as  the  “Industrial  Psychology”.  The  technical  aspects  make  a separate subject  called  “Human Engineering” . Also  this subject  is  known  by  other  two  names  viz.  “Human  Factors  Engineering”   and  “Ergonomics”.   The  non-technical  aspects  make  separate  subject  called  the  “Organisational  Behaviour”.  Application  of  certain  part  of  the OB to  the  needs  of  the  industrial  personnel  came  to  be  known  as  the “ Personnel  Management”.<br />THE  BASIC  ELEMENTS  OF  HUMAN  RESOURCE:-            <br />,[object Object]
Aptitude
 Interest
Experience
Objectivity
Self  Discipline
Impartiality
Self  Motivation
Sense  of  Responsibility
Tolerance  to  others
Loyalty  &  gratitude
TrustworthinessDEFINITION   OF   HRD<br />It is a continuous  planned  process  by  which  employees  are  helped  to :<br />,[object Object], Develop  their  general  capabilities  as  individuals  and discover  &  exploit  their  inner  potentials  for  their  own  and  for  Organisational  Developmental  purposes.  <br />Develop  an  organizational  culture  in  which  supervisor-subordinate  relationships,  teamwork  and  collaboration among  subunits  are  strong  and   contribute  to  the professional  well-being ,  motivation and  pride  of the employees.  <br /> GOALS  OF  THE  HRD  SYSTEMS:-<br />Developing capabilities of  employee as an  individual  <br />Developing the capabilities of  each  employee  in  relation  to his  role,<br />Developing  the capabilities  of  each  employee  for  his  expected  future  roles.                                                                          <br />Developing  the Dyadic  relationship  with  his  boss.<br />Developing  the team  spirit  in different  types  of  work  groups.<br />Developing  collaborative  spirit  between  units  of  the  organization.<br />Developing  the  organisation’s  overall  health  and the  self- renewing .<br /> THE  CONCEPT   OF   SOCIO-TECHNICAL   SYSTEM<br /> The  concept of “Socio-Technical system”  comes from Burns and Stalker of <br /> the Tavistock Institute of Human Relations, U.K.  This is the synonym for the word “Organisation” in  systems terminology and is the extension  of the micro form of the term “Man-Machine System”.   The  organization  is  a  social  system  clubbed  to  a  technical  system  hence  forming  a “ Socio-Technical  system”.   According  to  Taylor,  the  efficiency  is  a  joint  product  of   standard   social  and  the  technical  components.<br />Considering  every  aspects  discussed  above,  the  OB  could  be  defined  as :<br />It  is  the  total  study  of  the  behaviours  of  the  individuals,  groups,  the  technology  of  the  organization  and  their  interactions  among  themselves towards   improving  the  performance  of  the  organization.     <br /> The change of the old name of the discipline of “Personnel Management” to its new name “Human Resources Development” simply indicates the elevated status and importance acquired by it  in the recent years. The new name places lots of responsibility on the shoulders of Industry, the Govt and the Society in shaping the future of the country.  However,  the  industries  have  overnight   changed  the  boards  written  as “Personnel  Management”  to  its new  name  of  “Human  Resource  Development”. <br />Introduction:- A conversation between two or more - where question are asked by the interviewer tothe interviewee.<br />Job interview:-A a process-> potential employee -> evaluated by an employer for prospective employment in their company, organisation, or firm.<br />Interviews are particularly useful for getting the story behind a participant's experiences. The interviewer can pursue in-depth information around a topic. Interviews may be useful as follow-up to certain respondents to questionnaires, e.g., to further investigate their responses. Usually open-ended questions are asked during interviews.<br />Before you start to design your interview questions and process, clearly articulate to yourself what problem or need is to be addressed using the information to be gathered by the interviews. This helps you keep clear focus on the intent of each question.<br />Types of Interviews<br />Informal, conversational interview - no predetermined questions are asked, in order to remain as open and adaptable as possible to the interviewee's nature and priorities; during the interview, the interviewer quot;
goes with the flowquot;
.<br />General interview guide approach - the guide approach is intended to ensure that the same general areas of information are collected from each interviewee; this provides more focus than the conversational approach, but still allows a degree of freedom and adaptability in getting information from the interviewee./LI><br />Standardized, open-ended interview - here, the same open-ended questions are asked to all interviewees (an open-ended question is where respondents are free to choose how to answer the question, i.e., they don't select quot;
yesquot;
 or quot;
noquot;
 or provide a numeric rating, etc.); this approach facilitates faster interviews that can be more easily analyzed and compared.<br />Closed, fixed-response interview - where all interviewees are asked the same questions and asked to choose answers from among the same set of alternatives. This format is useful for those not practiced in interviewing.<br />Advantages<br />Can supplement the information obtained through observation<br />Specific duties of the job and job’s relationship to the rest of the organization.<br />Most commonly used method, very adaptable.<br />Usually conducted technical experts and supervisors.<br />Simple, quick, and more comprehensive. <br />Disadvantages<br />Heavily dependent on interviewing ability<br />Value of data is primarily dependent on the interviewer’s skills<br />Workers may to add exaggerate their job duties .<br />Takes a lot of time and may not be cost efficient.<br />COMMUNICATION<br />Communication is an important part of your job one that is often taken for granted. When you think about it, almost everything you do calls for good communications. When you hire a new employee, good communication skills help you pick the right person and make sure the person you hire knows what the job involves. When you're training, coaching, or evaluating an employee, you need to be clear about your expectations and sensitive in dealing with problem areas. When conflicts arise, you'll need your communication skills to resolve the issues without creating more.<br />When the department is going through changes or a reorganization, you'll need special communication skills to get feedback and ideas from your staff and to give them news that's sometimes not pleasant, while keeping them motivated. Honest communication is one of the key ingredients in managing change as well as managing people.<br />Many topics covered in this Guide include communication skills. In this section, you'll find some suggestions for developing those skills.<br />Guiding Principles<br />Good communication can help you:<br />Improve relationships and teamwork<br />Improve performance and productivity<br />Foster an open, creative environment<br />Solve problems effectively<br />Becoming a Better Communicator<br />Your responsibility as a supervisor is to communicate clearly and concisely to all employees and create an environment conducive to openness for others. As the staff becomes more diverse, you may have to take extra time and effort to communicate to all staff members. To become a better communicator:<br />Create an open communication environment in your unit. Encourage employees to talk about work issues; listen carefully and respond to questions or concerns with actions or answers. If an issue is outside your authority, pass it along to the appropriate person; then be sure to follow up.<br />Conduct regular staff meetings. Tell your staff about decisions that may affect them or the work they do and the reasons for those decisions. Use staff meetings to encourage feedback, generate ideas, solve problems, and gain support.<br />Set up individual meetings. Set some time aside periodically to meet one-on-one with employees. Group staff meetings are important; however, meeting separately with your employees shows concern about their individual work issues.<br />Effective Listening<br />An important ingredient that runs through all good communication is listening. Listening is a skill that can be practiced and learned. Your goal as a listener is to fully understand your employee's experience and point of view. Give the employee a chance to talk for a while before you say anything.<br />Use non-verbal communication. Be aware of what you communicate with your body; your posture and expressions can convey your attitudes toward a speaker even before you say one word. Use body language to show the speaker that you are engaged in the conversation and open to hearing.<br />Recognize your own prejudices. Be aware of your own feelings toward the speaker. If you are unsure about what the speaker means, ask for clarification instead of making assumptions.<br />Listen to understand the underlying feelings. Use your heart as well as your mind to understand the speaker. Notice how something is said as well as the actual words used.<br />Don't interrupt: Be sure you think carefully before you speak. As a listener, your job is to help the speaker express himself.<br />Don't judge the person: A speaker who feels you are making judgments will feel defensive. Avoid making judgments and instead try to empathize and understand the speaker's perspective.<br />Do not give advice: Keep in mind that the best resolutions are those that people arrive at themselves, not what someone else tells them to do. If you feel it is appropriate, and only after you have encouraged the person to talk, offer some ideas and discuss them.<br />Responding<br />After you have listened and really heard, respond by conveying your interest and respect:<br />Empathize: Put yourself in the other person's shoes and try to understand.<br />Validate: Acknowledge that the person's feelings are valid. This is a very powerful tool because you are recognizing the person's right to feel that way, regardless of whether you would feel the same way.<br />Restate what the other person has said: this allows you to make sure you understand the feelings and shows you are listening. Point out the good things the person has done or tried to do.<br />Clarify: Ask questions to get more information about the problem.<br />HUMAN RESOURCE COMMUNICATION<br />Effective organizational communication, from an HR viewpoint, focuses on openness in communication between senior management and employees, resulting in improved employee engagement and productivity. In a cross-cultural environment, building and maintaining rapport for business relationships depends on the effective use of language and understanding differing communication styles. These and other aspects are discussed to bring awareness to opportunities to foster better communication at all levels of the organization.<br />In today's global business environment. effective organizational communication--internal and external--has a significant impact on an organization's success. Reasons for the increasing importance of organizational communication are many, with workplace change front and center. Overall, the world of work has become more complex More than ever before, knowledge, learning and innovation are critical to an organization's sustainability, Further, with employees often being widely distributed geographically, communication technologies and networks arc essential for the accomplishment of a company's strategy. <br />Therefore, effective organizational communication is critical to actively engage employees, foster trust and respect, and promote productivity'. In fact, SHRM's 2008 job Satisfaction survey report notes that communication between employees and senior management is among the top five very important aspects of employee job satisfaction. <br />Human resource professionals uniquely position themselves at both the starting and finishing points of the communication continuum. From an HR viewpoint, effective organizational communication contributes to learning, teamwork, safety, innovation and quality of decision-making in organizations. In an age of increased competition for talent, communication has become a strategic tool for employee engagement, satisfaction and retention. In fact, effective organizational communication contributes directly to employee and organizational learning, an essential factor for competitive advantage. The most successful HR professionals are consummate communicators. Typically, their organizations over-communicate with all constituents, and their leadership styles transmit the traditions and values of their company. Thus, as a promoter of effective organizational communication, HR is a key strategic partner in leveraging the relationships between employees and top management.<br />HR leaders who promote thoughtful communication strategies encourage employee engagement and keep the workforce energized, focused and productive. To recharge employee morale, and support the organization's objectives, HR can foster an environment for engagement by developing a targeted, proactive strategic communication plan. This communication strategy can focus on organizational goals and determine methods of communication and information points for different audiences (e.g., employees versus media). Key points to consider are: 1) communicate from the top down to build employee confidence and buy-in; 2) involve employees whenever possible, such as through focus groups; 3) communicate and explain all aspects of change, negative and positive; 4) personalize communications to address the question quot;
what's in it for me?quot;
; and 5) track results and set milestones to evaluate the objectives of the communication plan.<br />Successful and efficient communication can be ensured by a manager who is a Personality, possesses excellent professional knowledge and skills and enjoys the confidence of his employees (support, impartiality and confidentiality). If, at the same time, the manager utilises a clearly defined profile and work rules, responsibilities and powers, then his team may work efficiently and independently. On the contrary, if<br />Managers are given a high level of freedom, there is a higher likelihood of occurrence of conflicts which the manager is unable to solve or if solved, the solution has an adverse effect on company results and employee satisfaction.<br />A large portion of problems companies face is connected with the quality of human resources and efficient communication. Researches have revealed that an average employee exploits only 50 percent of his capacity and this figure can be either increased or decreased by motivation, targeted development and efficient communication. Management can expect maximum return on investment in human labour if it uses the human potential offered by employees, keeps all employees well informed and makes them participate in company goals and projects. Management bears a great deal of responsibility as their attitude to human resources reflects in their satisfaction and performance. Just like corporate culture, successful human resource management must cover all the employees of the company as each of them makes decisions that, in the final stage, determine the fulfilment of company goals. Various forms of co-operation<br />Between employees and groups encourage communication in a specific way. Just for illustration, it is possible mention several communication tools of personnel management, such as meetings, teamwork, quality teams, brainstorming. The objective of personnel management is to decide on a suitable form of the above presented tools, motivation, development and assessment that promote the efficiency of co-operation.<br />With regards to the fact that communication is not a purely inborn skill and ability, it is necessary to develop it. The theory of personnel management therefore uses a growth management model. New employees are the most open and approach based on expectations is very important since people, as many surveys show, tend to do what they are expected to do. The theories place a focus on management, but lack analyses of characteristics and recommendations for sales personnel, representatives and other company staff that are in contact with customers and therefore determine, to large extent, the success of the company. A company representative can only master efficient and suitable way of communication with business partners if he, as an expert, acquires certain preset skills and qualities. Even in these theoretical approaches we can recognise certain one-sidedness that should be overcome in the future. To provide a complete picture of current theories dealing with communication, we should also mention a theoretical approach based on performance.<br />Successful communication is based on qualities a good manager should possess:<br />,[object Object]
Constructiveness – one of the preconditions of good and open communication is the trust of subordinates in their manager’s ability to clearly define tasks, responsibility, the extent of responsibility and standards to be achieved. Otherwise, it is difficult for employees to offer or receive any feedback since they do not understand what is generally recognised as being correct. It is based on a structured communication process which ensures that no redundant information is communicated, or, on the contrary, no key information is omitted.
Freedom to perform – another prerequisites and a guarantee of better communication is the freedom which the superior gives to his subordinates with respect to the performance of the assigned task. Success requires freedom. Freedom is a key motivator for accepting and conveying information. This simultaneously means to delegate responsibility for the quality of performance of the whole task and decision-making powers. Superiors must provide all colleagues with clear information regarding the level of freedom they are granted with respect to the entrusted tasks.
Responsibility awareness – the following should be communicated: loyalty, responsibility, authority, performance measures, support, trust and expectations. Good general knowledge - to manage activities and decisions, it is necessary to know who the information and facts are designed for and where they can be obtained. The theory of management through exceptions explains this rule in more detail. It is based on the principle of communication restricted to exceptions, deviations, differences, discrepancies and exceptional successes or failures.
Positive self-perception – the building of positive selfconfidence is based on the management of relationships. It recommends communication of positive self-respect and the feeling of importance. People need to know how their work is evaluated. It is important for the manager to dedicate enough time to his subordinates to explain all the critical points, to give instructions and arrange details, to pardon unimportant problems and distinguish them from crucial matters. Positive self-perception is closely connected with growth management. For their development, employees require a number of impulses, such as freedom, control, feedback, respect, friendly atmosphere and positive trust. Many barriers are created only based on the incorrect assumption that the employee is not able to perform the given duty or assignment. With respect to the above said, it is imperative to realise the key aspect of company development, which is the so-called stable system of communication expectations. This means expected and predictable communication behaviour which is the cornerstone of a communication system. <br />QUESTION FOR LANCO..<br />For Interview process:-<br />How the HR personnel do comes to know about the job vacancy in any department?<br />What is the requirement? (job designing ,part time, full time, fresher, virtual employee etc.,  at various level)?<br />How often do they conduct interviews i.e. as soon as the requirement arises or at timely intervals?<br />From where do they call people from? (recruit) {i.e. college, newspapers, consultancies, companies etc.,}(each level)?<br />Do you do job planning and job specification  before interview, i.e. job experience, qualification, technical qualification and at what level?<br />How many days or round/rounds of interview is it?<br />Ways of conducting the interview, either telephonic, personal, qualitative, quantitative tests etc.,(specimen of it)?<br />Process of interview on the whole?<br />If any other kind of questions are asked to analyze them by the interview panel , like knowledge based, background, job knowledge, past behavioral questions etc.?<br />Their expectations,( job experience (if any) , training and development, pay package, induction etc.,) if they expect any of this in initial stage?<br />Interview panel’s way or method of analyzing?<br />Any other medical tests taken?<br />Their criteria for selection or rejection?<br />How the interview process is different from others, may be competitors?<br />,[object Object],Any suggestions or changes or concerns by them?<br />Does construction industry’s interview method, differ from any other industry then how does it?<br />FOR COMMUNICATION PROCESS :-<br />,[object Object]
Both plan and develop written communication strategies to further the understanding and perceptions of their audience. Both provide counsel and editorial support for management communications.
Business communications transmits and manages messages that inform, persuade and collaborate by speaking the language of the company. HR Communications creates a “one company" culture, integrates acquisitions and facilitates information sharing company wide. Both work at the highest levels of the organization, aligned with senior management and the board.
The most successful HR professionals are consummate communicators. Typically their organizations over communicate with all constituents. Their leadership styles transmit the traditions and values of their company. You often find a strategic HR function when the spoken and written words parallel leadership actions.
Human Resource Communications is a subset of our corporate culture. Corporate cultures determine communication styles. Cultures as diverse as a business headquarters viewed as a traditional downward style with an abundance of males in dark suits and white starched shirts to other companies which express their identity by polo’s with logo’s and scores of identical sites around the country.
Q2. Which of the three following communication styles dominate your culture?
Downward – helping employees perform their jobs

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Lanco

  • 1.
  • 2. Its differentiation from industry to industry.
  • 3. Understanding the interview process of Lanco Constructions.
  • 4. Understanding the basis of selection & rejection of an interviewee in the interview process.
  • 5. To understand how the communication works in lanco .
  • 6. Analyzing their drawbacks & comparing them.
  • 7.
  • 8.
  • 9. We are consistently humble in our approach to and interactions with people. We treat every person with respect at all times, unconditionally.
  • 11. We choose to be honest in all our Business Interactions and Transactions and remain steadfast even when challenged. We strive for consistency between – what we Think, what we Say and what we Do.
  • 13. We recognize that organization interest is supreme, above individual preferences and goals. In all our decisions, actions and dealings we put the Organization before self.
  • 15. We have an urge that drives us to intensely focus on performance and act decisively with high energy to achieve the desired results. We strive to continuously learn and consistently set higher Standards of Excellence.
  • 17. We always demonstrate a ‘can-do’ mind-set and engage to deliver organizational goals. We look upon challenging circumstances as opportunities to enhance our capabilities and find ways of achieving
  • 19. We own up to our words, actions and outcome. When we commit to do something, we own it and we do it – decisively and responsibly
  • 21. We work harmoniously with a shared vision, energized by our collective talent. We Trust, Listen to, Share with and Empower team members and take collective responsibility for the results.
  • 23. We value and encourage application of creative ideas that enhance the effectiveness of our business. We freely express ideas and take actions to generate successful Solutions
  • 24.
  • 28.
  • 36. Sense of Responsibility
  • 37. Tolerance to others
  • 38. Loyalty & gratitude
  • 39.
  • 40. Constructiveness – one of the preconditions of good and open communication is the trust of subordinates in their manager’s ability to clearly define tasks, responsibility, the extent of responsibility and standards to be achieved. Otherwise, it is difficult for employees to offer or receive any feedback since they do not understand what is generally recognised as being correct. It is based on a structured communication process which ensures that no redundant information is communicated, or, on the contrary, no key information is omitted.
  • 41. Freedom to perform – another prerequisites and a guarantee of better communication is the freedom which the superior gives to his subordinates with respect to the performance of the assigned task. Success requires freedom. Freedom is a key motivator for accepting and conveying information. This simultaneously means to delegate responsibility for the quality of performance of the whole task and decision-making powers. Superiors must provide all colleagues with clear information regarding the level of freedom they are granted with respect to the entrusted tasks.
  • 42. Responsibility awareness – the following should be communicated: loyalty, responsibility, authority, performance measures, support, trust and expectations. Good general knowledge - to manage activities and decisions, it is necessary to know who the information and facts are designed for and where they can be obtained. The theory of management through exceptions explains this rule in more detail. It is based on the principle of communication restricted to exceptions, deviations, differences, discrepancies and exceptional successes or failures.
  • 43.
  • 44. Both plan and develop written communication strategies to further the understanding and perceptions of their audience. Both provide counsel and editorial support for management communications.
  • 45. Business communications transmits and manages messages that inform, persuade and collaborate by speaking the language of the company. HR Communications creates a “one company" culture, integrates acquisitions and facilitates information sharing company wide. Both work at the highest levels of the organization, aligned with senior management and the board.
  • 46. The most successful HR professionals are consummate communicators. Typically their organizations over communicate with all constituents. Their leadership styles transmit the traditions and values of their company. You often find a strategic HR function when the spoken and written words parallel leadership actions.
  • 47. Human Resource Communications is a subset of our corporate culture. Corporate cultures determine communication styles. Cultures as diverse as a business headquarters viewed as a traditional downward style with an abundance of males in dark suits and white starched shirts to other companies which express their identity by polo’s with logo’s and scores of identical sites around the country.
  • 48. Q2. Which of the three following communication styles dominate your culture?
  • 49. Downward – helping employees perform their jobs
  • 50. Upward – senior management and board level
  • 51. Horizontal – selling your value proposition and merging cultures
  • 52. HR COMMUNICATIONS ARE SPECIALIZED
  • 53. Human Resource professionals uniquely position themselves at both the start point and finishing point of the communication chain. New hire orientation and policy and procedure manuals exemplify downward communication intended to help employees perform their jobs. Employee opinion polls, employee focus groups and exit interviews deliver information upward to solve problems and make executive decisions. Employee newsletters help work teams requiring a coordinated action between units or locations.
  • 54. Q3. How well is HR information exchanged in your company?
  • 55. Human Resource Communications Consultants manage and direct the planning, creation and execution of communication strategies to further the understanding and perception of HR policies, procedures, programs or initiatives. This often involves conceptualizing, researching, writing, editing and design/production of materials. Either print or electronic, projects often involve web pages (internet and intranet) and e-newsletters. HTML experience and knowledge of Dreamweaver and other graphic programs will serve this function well by providing the HR Communication Consultant a larger repertoire of up-to-date tools.
  • 56. Q4. Is your HR information timely, accurate and understandable?
  • 57. What should I expect from my Human Resource Communications Consultant? First, excellent writing and project management skills. Either internal or external, this person should display a record of accomplishment of interpersonal and project management competencies. They must be experienced in managing multiple assignments, with strong problem solving abilities. This “internal consultant" must have your confidence in an environment of highly confidential matters. Perhaps their past included the responsibilities of corporate due diligence matters.
  • 58. Q5. Have they work experience at the highest levels of HR? Do they have the proven ability to motivate themselves and others to generate strong results? To round out your choice, have they led HR initiatives and cross-functional teams?
  • 59. Formally by PowerPoint or informally by walking the second and third shifts, we demonstrate HR Communications leadership as we mass information, process facts and disseminate intelligence at lightning speed. Our free flowing atmosphere of dialog and written messages translates values, traditions and habits into words and actions employees interpret.
  • 60. Operating as an internal consulting agency, or external resource, HR Communication Consultants work with employees and vendors on communication matters relating to the highest work initiatives. By building and managing cohesive communication strategies and working closely with HR process owners, they oversee the integration of both print and multimedia content and distribution. They may also create HR Communication metrics to measure results using employee communications to create a distinct competitive advantage.
  • 61.
  • 63.