Five words that negatively influence you and others (and how to change to become resilient)

1. Words That Negatively Influence
You and Others
(How to Change to Become Resilient)
WORDS

2. Zaheen Nanji
Flex Your Attitude™, Embrace Change & Bounce Back.
www.zaheennanji.com #resiliencereflex
NEED
You only need air, water and shelter
Makes one feel less in control and almost powerless
Substitute with It’s time to
For example:
I need this opportunity It’s time to get the right
opportunity
vs.

3. Zaheen Nanji
Flex Your Attitude™, Embrace Change & Bounce Back.
www.zaheennanji.com #resiliencereflex
TRY
The subconscious mind will provide least effort when we use
this word
Substitute with I’ll do it or give it a go
The subconscious mind knows that the doubt is gone.

4. Zaheen Nanji
Flex Your Attitude™, Embrace Change & Bounce Back.
www.zaheennanji.com #resiliencereflex
SHOULD
It boxes you in and limits you
Substitute with Could or Would
It opens up room for choices, for example:
I should be able to do this I could do thisvs.

5. Zaheen Nanji
Flex Your Attitude™, Embrace Change & Bounce Back.
www.zaheennanji.com #resiliencereflex
WHY
Most times the answer is: “I don’t know” and starting
a question with a ‘why’ also gets the other person into
defense-mode.
Substitute with what, when, who and how
Why do you do this? What makes you want to
do that?
vs.

6. Zaheen Nanji
Flex Your Attitude™, Embrace Change & Bounce Back.
www.zaheennanji.com #resiliencereflex
BUT
Human brain only hears what comes after the ‘but’ and not
what comes before it. Place the weakness before the ‘but’
and point out the strengths after the ‘but’.
For example:
I know the cost to run this project has gone beyond the
budget allocated to it (weakness), but you will notice that it
will significantly reduce the maintenance costs that we are
incurring now (strength)

7. Zaheen is a resilience
champion and she helps her
clients and audiences build
their resilience muscle so they
can easily embrace change
and bounce back using her
3-step system.
Find out more
at Zaheennanji.com