12. EQ is the intelligent use of emotions:
you intentionally make your emotions work
for you by using them to help guide your
behavior and thinking in ways that enhance
your results.
-Emotional Intelligence at Work, Hendric Weisinger, Ph.D.
14. ¡ Anemotionally intelligent organization can
be imagined where:
§ everyone communicates with understanding &
respect,
§ where people set group goals and help others
work toward them,
§ and where enthusiasm and confidence in the
organization are widespread.