Mascon Corporate Brochure

MASCON

COMPUTERS SERVICES (P) LTD

CORPORATE BROCHURE

AND

SERVICE OFFERINGS

Version 1.2

March 2011

www.mascon-edoc.com

Corporate Brochure Version 1.2
Page 1 of 35

Table of contents

1. About Us
2. Management
3. Our Services
4. E-Publishing
5. HTML, SGML, XML conversion
6. XML tagging for DocBook 5.0
7. HTML Tagging
8. Offline Capturing
9. Word Processing
10. Document Archival and Retrieval System
11. Form Processing
12. Software Development Projects
13. Health Care - Medical Billing
14. Mascon On Domestic Front
15. Database
16. Imaging and Indexing Projects
17. Testimonials
18. Work-Order Process Methodology
19. Quality Assurance
20. Customer Care
21. Document Management System - Methodology
22. Quality Control System – Methodology
23. Contact Information

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About Us

WHY Mascon
Mascon Computers Services (P) Ltd. is an ISO 9001:2000 certified and TEAM Mascon ensures fastest
DNB registered company. It provides comprehensive solutions related turn-around time.
to banking industry and document conversion services for international
Our pricing is competitive yet
and domestic clients.
affordable.

Started in 1981, this company has been offering quality services with Work is delivered with the
the support of a strong technical team that works 24/7 to ensure highest level of accuracy and
quality
constant customer support. Our company specializes in HTML Tagging,
ePub document conversion and XML tagging for DocBook 5.0. Mascon operates in a 24 x 7
multi shift environment, giving
The company has global presence with clients spread across the United customers the flexibility to get
things done in time.
Kingdom, U.S.A., Switzerland, Italy, Netherlands and other European
countries. Well-organized and dedicated
Infrastructure with Adequate
MISSION Backup Facilities.
A passion for working intelligently and efficiently in order to exceed the
99.998% Accuracy (1 character
client's expectations.
mismatch out of 50000
A focus on consistent quality service, professional approach, low cost
characters).
solutions and customer satisfaction.

At Mascon, customer success
and excellence are the top
VISION corporate goals.
Develop processes to become an industry leader by continuously
The unsurpassed customer
setting benchmarks. Make use of cutting edge technologies for
loyalty we enjoy confirms our
continuous improvements and up-gradation. This helps customers to corporate philosophy.
store, retrieve and distribute information and knowledge resources,
across various media at any given point of time. Our company has a low attrition
rate which means that not just
clients but even our employees
are happy working with us.

Page 3 of 35

Management

K S Natarajan - Chairman and Managing Director
Mr. K S Natarajan has over 20 years of experience in the data processing industry. His business
values and code of conduct has become the foundation that Mascon rests upon. Under his leadership
the company has prospered and grown from strength to strength.

Gokul P. Deshpande - Director
Mr. Gokul P. Deshpande is a Diploma Engineer from St. Xavier's. He is an experienced entrepreneur
and has been in business since 1987. He joined Mascon, initially as a consultant and brought in lot of
good practices from his rich experience of over 20 years. He is now on the Board of Directors.

Hema Natarajan - Director
Mrs. Hema Natarajan joined the Board in the year 1987 and since then she has been attending to the
General Administration/Finance of the company.

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Our Services

Mascon offers a number of quality E-book and document conversion services with a rapid turnaround.
Our Project Managers will work with you to establish a process methodology specific to the
requirement of each client.

With a customer focused attitude, desire to understand the customer requirements and identifying
the right partner for executing the job, we act as a one stop shop for Business Process Outsourcing in
India.

Core Expertise

✔ E-Publishing
✔ HTML, SGML, XML conversion
✔ XML tagging for DocBook 5.0
✔ HTML Tagging
✔ Offline Capturing
✔ Word Processing
✔ Document Archival and Retrieval System
✔ Form Processing
✔ Software Development Projects
✔ Health Care - Medical Billing
✔ Database
✔ Imaging/Indexing

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E-Publishing

HOW
Mascon receives digital content
from the clients in PDF format
that needs to be converted into
ePub files.

This file is extracted to Word and
sent for per-editing.

Before converting to ePub
format, the 'images' folder is
placed where the word
document is present. The
'image' folder contains all
images present for that
EPUB (electronic publication) is an open e-book format recommended particular book.
by The International Digital Publishing Forum. It is a file extension
The document is assigned
of an XML format, composed of three open standards namely
customized styles based on
OPS (Open Publication Structure), instructions provided by the
OCF (Open Container Format and OPF (Open Packaging Format). client.

The document is then converted
Using ePub, we produce and send a single digital publication file

into HTML and cleanup is done
through distribution and clients get interoperability between
to ensure there are no structural
software / hardware for unencrypted digital content.
errors.

All the HTML files are cleaned up
Mascon provides service on all web-publishing languages that includes

to use semantic markup based
SGML, HTML, XML, XHTML. We ensure universal content reach
web standards.
and flexibility by adapting technologies like Adobe Reader,

Microsoft Reader, Mobi-pocket, Palm Readers etc.
Once the cleanup is done, ePub
& Mobi files are generated
through our customized
We work on main categories like Books and Periodicals including
software
Newspapers, Magazines, Journals, Newsletters, Directories, Manuals

and Procedures, Legal Papers and decisions, etc. We focus on subject

categories like Science, Technical and Math (STM) journals and books.


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HTML, SGML, XML conversion
✔ HTML- Hypertext Mark-up Language
✔ XML - Extensible Mark-up Language
✔ SGML - Standard Generalized Mark-up Language

SGML (Standard Generalized Markup Language)
Mascon can prepare your content for delivery via the Internet and for electronic distribution, by
converting it to structured electronic formats like XML, SGML, and HTML.

The SGML language allows describing the hierarchical logical structure of a class of textual documents
written in a DTD (Document Type Definition). We can create a book DTD or a journal article DTD.
HTML (Hypertext Markup Language) is the DTD for the structure of Web pages.

SGML is currently used for data creation, data exchange, data storage, indexing, searching and
retrieving, printing out and data viewing. Mascon specializes in the implementation and management
of large and complex conversion projects for clients whose business is heavily dependent on
information, such as government agencies, large corporations and online information providers.

Source data formats:
Paper, Image, Quark Express, Adobe Acrobat, PDF Microsoft Word and many others

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XML tagging for DocBook 5.0

HOW
Mascon receives print-ready
books from their clients in PDF
format.

Clients also provide necessary
instructions for specific XML
formatting.

Based on the instructions
provided, the PDF document is
then used to create an XML
output

Once XML output is generated,
unwanted tags and errors are
removed from it.

Based on the instructions and
DOCBook formatting
requirement provided by the
client, XML tags are assigned.
Mascon offers XML Tagging for DocBook 5.0. DocBook is basically
a semantic markup (XML) language that is utilized for creation of After assigning the tags, a well
technical document content in a presentation neutral form. Formed XML document is
created and passed through
stringent Quality test to ensure
It captures the content in a logical structure that can be further there is no missing information.
published in different formats (including EPUB, HTML, PDF,
XHTML, HTML Help and Man Pages) without making changes
to the source.

In this process, we convert PDF books to industry standard XML file
formats so that they can be used as storage medium and published
on multiple platforms such as Internet and Mobile phones.

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HTML Tagging

HOW
Mascon receives the PDF book
from the clients.

We then copy the content from
that book into a single Word
document.

Once the content is copied,
formatting is done by applying
styles such as underlining, bold
and italic text.

Layout of the data present in
tables is improved and a new
document is created.

The newly created document is
then passed to our in-house tool
that creates a single HTML file

Once the file is ready, quality
HTML Tagging involves the process of converting PDF documents to
check is done and unwanted
HTML files based on web standards and semantic HTML markup. HTML tags are cleaned up based
on the instructions provided by
Tagging involves formatting of text so that the browser knows what the clients.
special characteristics need to be applied to the text on a particular
part of the page.

It determines how the text should look like and also helps in identifying
text attributes like color, line breaks, font, links, titles and much more.

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Offline Capturing

Offline capturing is a process undertaken for generating a TIN (Tax Identification Number) number
before a Tax ID card is printed for any applicant. Once an applicant applies for a TIN ID, his/her
information gets captured offline for verification. As soon as the information provided by the applicant
in the form is verified to be valid, the TIN ID card gets printed.

This process was carried out by Mascon for the Federal Democratic Republic of Ethiopia.

How offline capturing is done
✔ The applicant fills the registration form and submits it to the Tax Officer with a copy of
passport, ID proof and work permit. In case of bio-metric enrollment, the applicant needs to
note the TIN number from the TIN certificate on the registration form and then submit it with
the documents.
✔ After checking the applicant's completed form, a bar code is put on it by the tax officer along
with the application number. Once it gets approved, the original form is handed to the
applicant and a duplicate form is filed by the Tax Officer. The applicant then goes to the
mobile unit for capturing.
✔ The mobile device captures the clerk's signature, application number, applicant's information,
facial image and finger print and a receipt is generated. All the taxpayer's data is stored and
the receipt is given to the taxpayer as a proof of registration.
✔ The applications for TIN (Tax Identification Number) ID is then received and used for
capturing the taxpayer's information offline. The stored data is exported to flash disk and sent
to Addis Computer Center where it gets captured and uploaded on the Central Server for AFIS
validation.
✔ As soon as the data gets uploaded, the records start indicating that AFIS verification is
awaited. The AFIS server then retrieves records from the interface and verifies them.
✔ After the AFIS validation, data is sent to SIGTAS System for verification and once it is
confirmed, SIGTAS sends a request for printing the card to CPF.
✔ The TIN ID card is printed at the CPF and then provided to the taxpayer.

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Word Processing
All text/word document formats are converted to PDF/HTML/DjVu for document distribution process.
This enhances crystal clear visual integrity, fast transfer times and high quality images at incredibly
small file sizes. It also gets printed no loss of image quality from the original thus catering to the
objective of converting non-digital documents into digital documents.

Input Document Formats
The paper documents when run through a scanner is automatically converted to an image format
which can be further processed to create a text editable and text search-able electronic document
e.g. TIFF, GIF, PDF, JPEG, and DjVu.

Output Document Formats
With the emergence of net friendly electronic document formats there grew a need to convert the
proprietary text based digital formats into document formats independent of platform, application
and version.

Simple text conversion
It is the simplest document format and is commonly used in PC and UNIX environment -

ASCII, ANSI, UNICODE. These formats are handled commonly by the word processing software.

Application Specific Formats
These document formats help the electronic document to resemble the original paper document.
When formatted these documents are fully text editable and search-able. Following are the formats
that represent this category:
✔ Word Document Format
✔ Rich Text Format
✔ Page Maker
✔ Frame Maker
✔ Quark Express

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Document Archival and Retrieval System
For document archival and retrieval we adopt imaging/indexing techniques and integrate with
retrieval system designed for a specific purpose. We follow 3 Phase process for Document Archival
and Retrieval - Phase-I, Phase-II and Phase-III

Phase-I: Entails thorough check by our expert team for client need evaluation.
Phase-II: On-site/Off-site scanning as per required volume and confidentiality by the customer.
Phase-III: Custom built process solutions from our production center enhance productivity.

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Form Processing
Mascon having more than 20 years of experience in Database related solutions now offers high
volume forms processing solutions. With a combination of world's best ICR/OMR applications and
internally developed Image View applications, Mascon is able to give you an edge over pricing and
clock finish turnaround timings.

Service best suited for
✔ Hospital Records Indexing
✔ Medical Claims Processing
✔ Insurance Application Docket Processing
✔ Insurance Claims Processing
✔ Educational Institutions - Admission Forms and Pre admission process
✔ Education Boards - Pre and Post Examination process
✔ Company Personnel Records Digitization
✔ Company Forms Digitization

The Process
With a four-phase process designed and time tested, the company has delivered over 3 million
records to our international clients and about 5 million records to our domestic clients.
Phase - I Requirement Analysis
Experts discuss with the end-user to understand requirements. A document is prepared based on
requirement and feasibility studies to obtain user approval.

Phase - II Scanning & Recognition (ICR)
The Company is equipped with over 20 scanning workstations. ADF as well as non-ADF scanners are
utilized.

Phase - III Review Process
Processed forms are then viewed using internally developed Image View Application. Statistical
Quality Check is carried out till the individual operator level before releasing to next stage.

Phase -IV Data Export and Final Output
An output in delimited text (tab delimited or pipe delimited or comma delimited) can be readily
imported into any of the application software's used by individual end user organizations.

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Form Processing Projects

Project: State Government Pre and Post Examination Forms
Customer:
I) Secondary and Higher Secondary Education Board
a) Karnataka
b) Madhya Pradesh
c) Rajasthan

II) Maharashtra State Council of Examinations

Scope of Work:
I) Secondary and Higher Secondary Education Board:
a) Karnataka: Scanning of photograph, data linking & printing of Pre and Post
Examination Application Forms.

b) Madhya Pradesh: Result Processing job & Scanning and Printing of photographs. The work
includes Data Entry, Verification, and Scanning of Photo & Printing of
Enrolment Card of X Std.

c) Rajasthan: Scanning of photographs, processing and printing for Issuance of
Laminated Registration Cards of X & XII Std and certificate printing with
photographs.

II) Maharashtra State Bureau of Examinations:

We generate District-wise, Center-wise, Subject-wise & Batch-wise allocation of seat numbers,

provision of attendance and signature roll for the candidates. Distribution of answer sheets to various

Examiners and Moderators is also part of the scope of work. After receiving mark sheets we provide

certificates, mark lists and District-wise Merit List.

Volume in Units
Karnataka: We handled a volume of 7, 00,000 candidates' records for 2001.

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Madhya Pradesh: We handled a volume of 3, 75,000 candidates' records for 2001 and have been
given the project for the year 2002 also.

Rajasthan: We handled a volume of 17, 00,000 candidates' records for 2001-2002 and
have been given the project for the year 2003 also.

Maharashtra: We handled a volume of 1300,000 candidates' records for 2001. We have also
bagged the contract for scholarship exam processing for the consecutive
3 years from 2001 to 2003.

Methodology Adopted
✔ Data Entry of Application Forms
✔ Scanning of Applications
✔ Cropping of Scanned Images
✔ Merging of Images with Data
✔ Pre - Exam Processing
✔ Reports for Pre - Exam
✔ Post Exam Processing
✔ Reports for Post Exam

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Software Development
MASCON specializes in the development and maintenance of world-class enterprise and web-based
applications. We service companies of all sizes and across all industries including Publishing, Hospital
Management, Travel Industry, Insurance, and Logistics. We are capable of serving companies with
multiple locations with varying business and technical requirements.

We are currently in business with
✔ Companies who are looking to outsource full or part IT projects.
✔ Start-ups, small and medium sized companies for Joint Ventures in IT projects
✔ Industries looking for Client/Server Applications, Web and e-commerce
✔ Maintenance and product customization.

Mascon's Model
Mascon offers a unique Offshore Software Development Center (OSDC) model. The OSDC model goes
beyond simply executing software development projects from our offshore development center.
Specifically set up to provide and allow our customers to focus greater energy on core business by
taking away the burden of recruitment, training and retaining.

Mascon's Offer includes
✔ Mascon invests in resources (office, manpower, software, hardware, and training).
✔ Clients can offload their development work to MASCON.
✔ They will have full authority to overview quality, schedule and secrecy.
✔ MASCON will sign a MOU and NDA with the clients.
✔ MASCON will provide development staff for projects as and when required to ensure delivery
schedules.

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Our Current Focus
✔ Internet and Intranet sites
✔ Portals and e-commerce
✔ Applications Client
✔ Server Applications
✔ Maintenance of Websites
✔ Migration of client server applications to Intranet/Internet applications

Skill Sets
✔ Programming Languages: VB, VB.NET
✔ Web Technologies: ASP, ASP.NET, PHP, JSP
✔ Scripting Languages: VBScript,
✔ JavaScript Database: MS-SQL, MySQL, MS Access, Oracle

Mascon's Software Profile

Yellowtag.com
Yellowtag.com is email based lost property retrieval service. It's a tagging system, which links a
unique tag number to your email address. If you lose your stuff, the finder simply emails the address
on the tag. Yellow tag passes on the message instantaneously to your registered email address,
helping you to contact the finder.

We have recently launched new services like Tele Find (Telephonic notification); SMS based activation
that makes the system very customer friendly. These are developed in ASP, MSSQL and VB
components.

Ebookmatic.com
EbookoMatic.com enables authors to instantly publish and sell eBooks across multiple web sites. The
site includes a web-based publishing system, e-book catalog, a secure shopping cart integrated with
PayPal, and a full administration system. Developed in ASP, JavaScript, VBScript, and MS-SQL.

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Buymyebook.com
BuyMyEbook.com is a Retail e-book sales site, and is part of the EbookoMatic network. The site is fed
by an online e-book catalog that is distributed across multiple web sites. Developed in ASP,
JavaScript, VBScript, and MS-SQL.

EbookAnnouncer.com
EbookAnnouncer.com enables authors to publish press releases and e- book announcements
instantly, and is part of the growing EbookoMatic network. The site is fed by an online e-book catalog
that is distributed across multiple web sites. Developed in ASP, JavaScript, VBScript, and MS- SQL

Interviewswithauthors.com
InterviewsWithAuthors.com enables authors to publish author interviews instantly, and is part of the
growing EbookoMatic network. The site is fed by an online e-book catalog that is distributed across
multiple web sites. These are developed in ASP, JavaScript, VBScript, and MS-SQL.

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MASCON HEALTH CARE
Division of Mascon Computers Services (P) Ltd

Our name says it all - Coding, Billing and AR/receivables.
We are dedicated to healthcare support services with Medical Coding and Billing using proprietary
software for US clients.

We EARN the trust of the clients by exceeding their expectations of our services in quality, security,
compliance. We use our human resources judiciously.

We constantly engage, challenge and motivate to achieve what they are capable of, to be happy and
satisfied employees by a fair performance evaluation.

Services Offered
✔ One stop solution for transcription, coding and billing
✔ Processing of HCFA-1500, UB-92 and Super Bills
✔ ICD-9, CPT, HCPCS and modifiers
✔ Provide any part or all of your billing needs.
✔ Medical insurance billing
✔ Provide accounts receivable clean-up services.
✔ Posting EOB'S.
✔ Denial (EOB) Management
✔ Patient Aging Report
✔ Medicine, Medicaid, Commercial and Workers Compensation

Billing Delivery Team
✔ The Team consists of Experienced, Qualified and Trained members:
✔ Medical Billing - Coders, Charge entry, Payment posting, QA Team, AR analysts, AR Follow up
✔ Medical Coding - Certified Coders
✔ Support Staff - HR and Operations, Network Admin, Front Office & Maintenance Staff

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Billing Focus Areas
✔ Gynecology

✔ Orthopedics

✔ Pediatrics

✔ Gastroenterology

✔ Mental health and substance abuse

✔ Internal Medicine & Family Practice

✔ Pain Management Physiotherapy

Accounts Receivables
✔ Maximize collections and minimize the receivable days

✔ Cite Timely Payment Statutes to prompt immediate payment.

✔ Cite medical necessity and pre-existing statutes and case law.

✔ Collect the benefits promised to you during the verification of benefits.

✔ Appeal self-funded claim denials with ERISA statutory and case citations.

✔ Regular follow-up with all the carriers based on the claim submission date

✔ Update Knowledge base by reviewing all Manuals/Bulletins

✔ Be a part of the Medical Billing Forums.

✔ Religiously adhere to all HIPAA guidelines

Deliverables
✔ Claims Data Collection and Processing
✔ Electronic Claims Submission & Re-submission
✔ Paper Claims Submission & Re-submission
✔ Payments Consolidation and Solving all Payer rejections
✔ Management Reports
✔ Electronic transmission of all Federal Claims
✔ Review managed care contracts for clients.
✔ Keep abreast of the changes in guidelines for billing various carriers
✔ Timely transmission of patient statements
✔ Maintain accuracy in account balances.
✔ Review of accounts for checks and balances
✔ 99.55% accuracy and timely submission to the Insurance companies

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Outsourcing Advantages
✔ Immediate savings. Reduces need for capital investment in non-core areas.
✔ No investment - reduces in-house manpower and infrastructure costs.
✔ Competitive competence over your competition by focusing the resources where needed
✔ Round the clock work by accessing world class capabilities by utilizing time difference between
US and India.
✔ Low tech and labor intensive.
✔ Lower rejections and quick claim processing.
✔ Not sacrificing quality

Privacy And Confidentiality
✔ Secured Premises, Physical security of the Building
✔ All employees have signed the confidentiality agreement with the company and the
employees know the consequences of breach of confidentiality.
✔ User names and passwords
✔ Internet access to mails / upload is restricted
✔ No Floppy Drives
✔ Secured Data transmission

Hipaa Compliance
✔ Building Security - Secure premises
✔ Computer Security - All workstations are in LAN with SSL, Internet connectivity with no facility
for mails / upload of files, No Floppy Drives
✔ Server Security - Fully redundant server with Firewalls / SSL
✔ Secured Data Transmission over Internet using Dedicated Broadband
✔ Regular training modules to increase awareness of HIPAA guidelines and modifications if any
that need to be adhered to.
✔ Subscription to e-clubs for latest updates.
✔ Regular trouble shooting and discussion sessions involving staff to ensure constant adherence
with HIPAA compliance.
✔ Regular slip test modules and group discussions

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Summary
✔ You take care of your patients and front office; we take care of your back office chores.

✔ You give the bills, we collect them for you.

✔ We listen. We care. We customize the services to your needs.

✔ You deserve uncompromising quality.

✔ Quality is a "Way of Life" at Mascon

✔ TRUST TEAM MASCON FOR ALL YOUR BILLING NEEDS.

✔ We are partners.

✔ Together we grow and prosper.

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Mascon On Domestic Front
Over the last decade Mascon has evolved itself to provide complete electronic document conversion
services. A team of efficient, expert and competent professionals contribute towards achieving
corporate goals. The company was initially focused on providing computerized solutions for Banking
Industry, which it is still continuing in the Core Domestic Market. Today Mascon is most well known in
the Banking circles for its precision and timeliness.

Domestic Services Offered
Some of our Key and Major associations are as under:

State Education Boards
Pre and Post examination form processing in respect of Secondary and Higher Secondary
Examinations.

Public Sector Banks
Scanning, Indexing and Archiving Pension Pay Order, Pensions Data base verification and
updating thereof in respect of Defense, Railways, Telecom and Central Civil Pensions, ensuring
correct and timely payment of pensions through the authorized branches of the Public Sector
Banks.

Education And Research Institutions
Scanning, indexing and archiving of rare/old manuscripts, books etc in digital formats.
Digitization of Library records, Library cataloging etc.

Identity Cards
Preparation, Computerizing, Printing of Examination Hall Cards, Electoral Rolls, Voters Identity
cards, Biometric cards etc.

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Domestic Operations

Banking Sector
✔ State Bank of India
✔ State Bank of Hyderabad
✔ Bank of India
✔ National Bank for Agriculture and Rural Development
✔ Dena Bank

Telecom Sector
✔ Mahanagar Telephone Nigam Ltd.

✔ Bharat Sanchar Nigam Ltd.

Electoral Sector
✔ Government of Maharashtra
✔ Government of Karnataka and MP
✔ Maharashtra State Council of Examinations
✔ Board of Secondary Education - Rajasthan and
✔ Madhya Pradesh
✔ Karnataka Secondary Education Examination Board
✔ Ferguson College

Taxation
✔ Sales Tax Returns - State Government of
✔ Maharashtra
✔ V.A.T. Returns - State Government of Maharashtra

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Domestic Operations » Projects

Client Type of Service

Government of the States of Maharashtra and Preparation and supply of Voters’ Identity cards.
Karnataka 5 Million Cards.

Government Telecom Decoding and printing of STD detail bills

State Bank of India & State Maintenance of pension accounts for over
Bank of Hyderabad 300,000 pensioners
Dena Bank
Punjab National Bank

Board of Secondary Pre and post examination processes for
Education – States of Secondary and Higher secondary examinations.
Rajasthan and Madhya
Pradesh.
Karnataka Secondary
Education Examination Board

Maharashtra State Bureau of Examination. Pre and post examination processes for
Government Commercial Certificate
Examinations & Scholarship Examinations.

The Chief Electoral Officer, Maharashtra State Laser Printing of Electoral Rolls of 2001 of
Assembly Constituencies.

The Chief Electoral Officer, Madhya Pradesh Computerization of Supplementary Electoral
Rolls of Madhya Pradesh for Year 2000-2001

Ferguson College Library cataloging

Sales Tax Dept. Government of Maharashtra Challans and Returns

Page 25 of 35

Database
Mascon handles large volumes of data entry jobs with a very short turnaround time. Custom-built
programs are developed in-house to generate high quality outputs. We design processes for each and
every project based on output requirement.

Mascon's team of highly skilled input operator's work very fast and deliver accurate results. We
employ multi-version comparison methodology with MASCOMP, which is an internally developed
software application.

Products delivered are thoroughly checked based on statistical sampling by our Internal Customer
Statistical Quality Control and Assurance.

Our systematic process control has helped us retain our customers year after year.

Our Enterprising Systems Team has developed various applications, which are used only for internal
purposes.

Mascon's Database Projects

I) BANKING SECTOR
Project: Savings Bank / Term Deposit Accounts Balancing

Client: State Bank of India

Scope of Work
Balancing of the Ledgers was in arrears for 2-3 years in the year 1983.

Computerization of all the concerned data was to be done for several branches.

Volume in Units
There were over 25000 entries per month per branch. This resulted in Mascon processing
almost 1,000,000 entries per bank branch project for the backlog and was processed on an
ongoing basis till 1992.

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Methodology Implemented
Mascon deputed staff to the various branches to collect the data and bring them to Pune.
Thereafter, the work involved data preparation, data entry, data tabulation, data validation,
database creation and balancing of ledgers. After the ledgers were independently balanced,
the data was then taken back to the respective branches and tallied with the opening and
closing balances of the respective individual accounts in the ledgers as of a particular cutoff
date.

II) BANKING SECTOR
Project: Lead Bank Returns Processing
Client: National Bank for Agriculture and Rural Development

Scope of Work
This involved complete tabulation of the lead bank reports like

Budgeted Projections - LBR - 1

Quarterly Disbursements - LBR - 2

Overview of Budgets, Actual and Variance - LBR - 3

Volume in Units
Approximately 3,00,000 records per month were to be tabulated for NABARD for 6 branches.

Methodology Adopted
LBR forms were collected from individual branches. Data entry, validation and preparation of
reports were done strictly as per RBI guidelines.

III) TELECOM SECTOR
Project: Processing and Printing of Telecom Bills
Customer: Department of Telecommunication

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Scope of Work
We process, print, arrange and provide subscriber wise detailed bills of STD / ISD calls of
E10B, OCB, FETEX, CDOT & EWSD Exchanges. This is an ongoing project.

Volume in Units
We have so far processed over 3, 33, 000, 00 STD Bill details running to 500,000 pages.

Methodology Adopted
Collection of Data from various exchanges of each district is carried out promptly every
month. Data collected is restored from various media such as Magnetic Tape Drive (MTD),
Cartridge Tape Drive (CTD) & Magneto Optical Drive (MOD). We have facility to convert any
type of Data from Binary to ASCII.

IV) BANKING SECTOR
Project: Central Government Pension Calculations
Clients: State Bank of India
State Bank of Hyderabad
Bank of India
Dena Bank
Punjab National Bank

Scope of Work
The pension calculations is an ongoing project requiring data tabulation on a monthly basis
and distribute the pension data to 444 branches in total for both State Bank of India, State
Bank of Hyderabad, Bank of India, Dena Bank and Punjab National Bank 600 branches of
Bank of India in Bihar were to be computerized to convert all the manual data into database
format for the purpose of pension calculations and subsequent transfer to the respective
branches' computer section. Dearness Allowance Revision and the 4th and 5th Pay
Commission Revisions are handled by Mascon successfully.

Volume in Units
For the State Bank Group, 150,000 pensioners' accounts spread over 444 branches in the
State of Maharashtra and Andhra Pradesh are processed every month with many of the

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branches having a minimum of at least 1000 pensioners' accounts. For Bank of India nearly
27,000 pensioners' accounts spread over 27 branches were processed in Madhya Pradesh
having at least 1000 accounts per branch.

Methodology Adopted
The data is sent to Mascon every month regularly through input forms. Work involves
collecting the data, creating a master data, process it, make the records available updated
and transfer the data back to the bank. Mascon undertakes data preparation, data entry, data
tabulation, data validation, database creation and printing a list of containing the amounts to
be credited to the individual pensioners in the respective branches. This list is then sent to the
respective branches in both hard copy and soft copy for ready incorporation in their database.

Imaging and Indexing Projects

I) STATE GOVERNMENT PROJECT
Project: Voter Identity Card - Image Processing
Client: Government of Maharashtra
Government of Karnataka

Scope of Work
Preparation of Voters Identity Cards for the purpose of elections in 1994-95

Volume in Units: Over 10,000,000 voters were issued Voters Identity cards.

Methodology Adopted
Through the previously existing technology Images were captured through photography and

then mapped them on the computer to prepare the voter identity card. Our personnel were

based on the above-mentioned locations to take the photography and data processing work.

Work on voter identity card was done simultaneously at the respective centers and also at

Pune where certain specialized work that was common to all the centers was carried out.

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Testimonials
"MASCON is my secret weapon. Their responsive, talented and innovative staff enables me to bring
new Internet services to market faster and at less cost than my competitors could ever hope to do. I
would be lost without them"
- Steven Schneiderman (CEO and Founder, Ebookomatic)

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Work-Order Process Methodology
We process a few sample documents to enable your judgment on:
✔ Our turnaround time
✔ Our quality and accuracy levels
✔ Our quote for the project

Pricing Parameters
Generally some of the following parameters apply while considering the pricing:
✔ Input Format
✔ Output Format
✔ Turnaround Times
✔ Accuracy of Output
✔ Anticipated Volumes
✔ Quality of Input Format
✔ Character Count per page
✔ Simple/Complicated Files (whether it contains text, tables, flowchart, scientific formulae,
images, graphics etc.)
✔ Intensity of Proofing Requirements
✔ Templates and Style Sheet Construction
✔ Scanning services
✔ OCR and Proofing
✔ Output Document Conveyance- FTP/CD-ROM/Courier Charges

Pilot Project
A quality test project is undertaken as part of the procedure towards the final approval as regards to
project specifications. This is done with a view to being a full-scale exercise for any forthcoming
major project having implications on our resource allocation. This is distinct from sample work, which
is undertaken at a very nominal cost.

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Quality Assurance
Mascon has dedicated facilities and competent professionals matching the best in the industry. We
have clearly documented procedures and stringent internal quality controls to provide 99.995%
accuracy levels with adequate back up arrangements for uninterrupted production.

Continuous technological up-gradation and adoption of newer technologies have enabled the
Company to provide services with consistency and reliability in timely and accurate deliverables.

At Mascon quality means doing it right the first time every time. This conviction over the last 2
decades has been further enhanced by the ISO 9001-2000 certification. Quality is achieved solely by
design and is never an accident. It is always the result of high intention, sincere effort, intelligent
direction and skillful execution.

Customer Care
The turnaround time commitment is 100%. The well trained staff takes customer care seriously so
that they get the service and support they need round the clock.

Mascon’s dedicated team ensures seamless continuity in your outsourced projects providing a single
point contact for all project management issues.

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Document Management System - Methodology

Page 33 of 35

Quality Control System – Methodology

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Contact Information

MASCON COMPUTER SERVICES PRIVATE LIMITED
A-21, MAVLANKAR INDUSTRIAL ESTATE,

45 DR.AMBEDKAR ROAD

PUNE – 411001,

MAHARASHTRA STATE.

INDIA

PHONE: 91-20-41030700/701

FAX: 91-20-26058606

WEB SITE: http://www.mascon-edoc.com

K S Natarajan - Chairman & Managing Director
E-mail: nat@mascon-edoc.com

Marketing Team
E-mail: marketing@mascon-edoc.com

Information Desk
E-mail: info@mascon-edoc.com

Page 35 of 35

Mascon Corporate Brochure

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