SlideShare una empresa de Scribd logo
1 de 43
Descargar para leer sin conexión
Intercultural
communication in
the workplace
Lecture 2.1
University of Alberta
ALES 204
Nancy Bray




                        1
Housekeeping

What are the discussion forums about?




                                        2
Do you know an effective communicator?
Our effective communicators
can...
Anticipate (Nancy)




                              4
Where we have been...

Definition of communication

7 essential components of communication

2 models of communication

5 myths of communication




                                          5
Readings




           6
Course Map
                             Analyze a communicative situation
                                      Plan an approach
                     Identify strengths and weakness of your approach




            Context                       Rhetorical Purpose                    Channel
           Interpersonal                    Informative                           Oral
           Small Groups                     Persuasive                            Written
           Public
           Mass Communication                                                     Visual
                                                                                  Online




  Define communication and understand a model of communication
  Describe the role that culture, hierarchy, perception, language, non-verbal behaviour, and
 generation play in communication
                                                                                               7
Culture
      Hierarchy
      Perception




You                             Another person



                   Language
                   Non-verbal
                   Generation


                                                 8
Lecture Outline

1. Definition of culture

2. How does culture shape us?

3. What multiculturalism means for you

4. Apply the five dimensions of culture in the workplace




                                                           9
1. What is culture?




                      10
Culture




          11
Co-culture




             12
Assimilation

               13
Accommodation


                14
Separation

             15
Cultures and co-cultures




                           16
Cultures and co-cultures




                           17
Stereotypes and prejudice

Stereotypes =

Prejudice =




                            18
Russell Peters

  How to become a Canadian
  citizen


http://www.youtube.com/watch?v=HOm-15621bs&feature=related




                                                             19
Questions about comedy sketch

What are cultures and co-cultures discussed?

What strategy is Russell’s father using?

What strategy is Russell using?

Are there stereotypes here?

Are there prejudices here?




                                               20
2. How does culture shape us?




                                21
22
Example: Finding
eggs in Germany




                   23
Example:
Driving with open
windows in Germany




                     24
3. What multiculturalism means
for you




                                 25
Multiculturalism in Canada




 Source: Ethnic Diversity Survey, 2003, Stats Canada

                                                       26
By 2031...




Source: Statistics Canada


                            27
You will:




            28
4. Applying the 5 dimensions of
culture in the workplace




                                  29
5 dimensions of culture




                          30
Dimensions are a scale

     1     2    3   4   5   6   7   8   9        10


Individualism                               Collectivism




                                                      31
Case Study #1

Dietician with Punjabi client
group

Frustrated because must give
very precise details

Clients give no input on how to
improve their diets

Doesn’t know what she is
doing wrong



                                  32
What’s going wrong?
1. The Indian clients expect their doctor to tell them what to do

2. The dietician is experiencing culture clash and worrying about small
   details

3. Punjabis are not detail-oriented

4. The Punjabi clients are used to top-down leadership and don’t
   usually participate in decision-making

5. The dietician has pushed the clients too far and they don’t want to
   work with her

6. Punjabis are lazy and won’t perform unless given detailed
   instructions
                                                                          33
Culture clash

  1    2    3   4   5   6   7   8   9   10


Low-power                           High-power
 distance                            distance




                                             34
Case Study #2

Canadian textile designer with
Filipino employees

Finds Filipinos very polite and
nice

Finds it very difficult to get
feedback from his employees

They don’t want to offer
suggestions or say anything
negative


                                  35
What is going wrong?

1. The Filipinos are dishonest and don’t want the designer to do well

2. The employees do not know the designer well enough to tell him
   what is wrong

3. The Filipino employees expect the designer to interpret their feedback
   to find the negative.

4. The Filipinos are not trained to think critically.

5. The Filipinos want to avoid conflict and difficult issues.

6. The designer is too abrupt and expecting too much from the
   employees

                                                                        36
Culture clash

    1    2      3   4   5   6   7   8   9     10


 Low-context                             High-context
communication                           communication




                                                   37
Case Study #3
Conservation officer finds
groups are staying late at park.
He needs to close the gates on
time.

Mostly Somali families who are
polite and friendly

Despite repeated requests, they
won’t leave on time and have
intense conversations about the
request with each other

Conservation officer is
frustrated and may call the
police
                                   38
What is going wrong?

1. The Somali families view family time as the most important part of
   their lives and don’t want to interrupt it.

2. The conservation officer is being overly rigid.

3. The Somalis have a poor sense of time and are probably always late
   for work.

4. The Somalis are perplexed at the conservation officer’s idea that the
   park must close at a certain time. How can nature close?

5. The Somalis do not have good leadership skills and must consult
   with each other about everything.

                                                                           39
Culture clash

   1    2     3   4   5   6   7   8   9    10



Monochromic                           Polychromic




                                                40
Take away

Know the definitions of
culture, co-culture,
assimilation, accommodation,
separation, stereotype,
prejudice

Know the five dimensions of
culture and be able to supply
examples

Chapter 2 in Gamble & Gamble



                                41
Discussion
forums
Can the Gamble and Gamble
model of communication help
you understand a
miscommunication?

Have you ever experienced a
cultural misunderstanding?

What communication skills
will you need in the future?




                               42
Photo Credits
Slide 9: Photo from Namesake movie web site
Slide 10: Photo from Unambiguously ambidextrous blog
Slide 11: Photo by lolo 13 on flickr
Slide 17: multiculturalism by urbanartcoreeu on flickr
Slide 18: Eggs by pietroizzo on flickr
Slide 19: driving with window open by roni web
Slide 28: Punjabi aunty by Premshree Pillai
Slide 32: sewing factory by jsigharas
Slide 36: somali women by united nations photo




                                                         43

Más contenido relacionado

La actualidad más candente

Intercultural Communication
Intercultural CommunicationIntercultural Communication
Intercultural CommunicationReimuel Bisnar
 
Multi Cultural Communication
Multi Cultural CommunicationMulti Cultural Communication
Multi Cultural Communicationbcornell1
 
Cross culture communication
Cross culture communicationCross culture communication
Cross culture communicationVivek Bhandari
 
N5 Communication: Multicultural Communication
N5 Communication: Multicultural CommunicationN5 Communication: Multicultural Communication
N5 Communication: Multicultural CommunicationSuzaan Oltmann
 
The Problems With Intercultural Communication
The Problems With Intercultural CommunicationThe Problems With Intercultural Communication
The Problems With Intercultural Communication24 Hour Translation
 
Cross cultural-communication-ppt
Cross cultural-communication-pptCross cultural-communication-ppt
Cross cultural-communication-pptbhargavbaraiya
 
Intercultural communication
Intercultural communicationIntercultural communication
Intercultural communicationawidzinska
 
Module 6 presentation
Module 6 presentationModule 6 presentation
Module 6 presentationsahan4567
 
intercultural communication principles
intercultural communication principlesintercultural communication principles
intercultural communication principlesgraceldelarasab
 
Intercultural communication the first week
Intercultural communication the first weekIntercultural communication the first week
Intercultural communication the first weekliyanyi
 
Intercultural Communication week 2
Intercultural Communication week 2Intercultural Communication week 2
Intercultural Communication week 2Zulkarnain Achmad
 
Cross cultural comm
Cross cultural comm Cross cultural comm
Cross cultural comm Rohit Patel
 
Cross culture communication.
Cross culture communication.Cross culture communication.
Cross culture communication.Shantanu Mishra
 
Communication across culture
Communication across cultureCommunication across culture
Communication across cultureVishal Mehra
 
THE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATION
THE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATIONTHE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATION
THE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATIONmiszzintan
 

La actualidad más candente (20)

Intercultural Communication
Intercultural CommunicationIntercultural Communication
Intercultural Communication
 
Multi Cultural Communication
Multi Cultural CommunicationMulti Cultural Communication
Multi Cultural Communication
 
Es2002 ic jan2012
Es2002 ic jan2012Es2002 ic jan2012
Es2002 ic jan2012
 
Cross culture communication
Cross culture communicationCross culture communication
Cross culture communication
 
Intercultural communication
Intercultural communicationIntercultural communication
Intercultural communication
 
N5 Communication: Multicultural Communication
N5 Communication: Multicultural CommunicationN5 Communication: Multicultural Communication
N5 Communication: Multicultural Communication
 
The Problems With Intercultural Communication
The Problems With Intercultural CommunicationThe Problems With Intercultural Communication
The Problems With Intercultural Communication
 
Cross cultural-communication-ppt
Cross cultural-communication-pptCross cultural-communication-ppt
Cross cultural-communication-ppt
 
Intercultural communication
Intercultural communicationIntercultural communication
Intercultural communication
 
Module 6 presentation
Module 6 presentationModule 6 presentation
Module 6 presentation
 
intercultural communication principles
intercultural communication principlesintercultural communication principles
intercultural communication principles
 
Intercultural communication the first week
Intercultural communication the first weekIntercultural communication the first week
Intercultural communication the first week
 
Effective Intercultural Communication - made by students of Inova
Effective Intercultural Communication - made by students of InovaEffective Intercultural Communication - made by students of Inova
Effective Intercultural Communication - made by students of Inova
 
Intercultural Communication week 2
Intercultural Communication week 2Intercultural Communication week 2
Intercultural Communication week 2
 
Intercultural communication
Intercultural communicationIntercultural communication
Intercultural communication
 
Cross cultural comm
Cross cultural comm Cross cultural comm
Cross cultural comm
 
Cross culture communication.
Cross culture communication.Cross culture communication.
Cross culture communication.
 
Communication across culture
Communication across cultureCommunication across culture
Communication across culture
 
Intercultural Communication
Intercultural CommunicationIntercultural Communication
Intercultural Communication
 
THE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATION
THE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATIONTHE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATION
THE PRINCIPLE AND FUNCTION OF INTERCULTURAL COMMUNICATION
 

Similar a Lecture 2.1 intercultural communication in the workplace student notes

What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?Kazunori Nozawa
 
7.1 mid term review lecture slides student notes
7.1 mid term review lecture slides student notes7.1 mid term review lecture slides student notes
7.1 mid term review lecture slides student notesNancy Bray
 
Lecture 3.2 researching your audience lecture slides student notes
Lecture 3.2 researching your audience lecture slides student notesLecture 3.2 researching your audience lecture slides student notes
Lecture 3.2 researching your audience lecture slides student notesNancy Bray
 
8.3 persuasive speaking lecture student notes
8.3 persuasive speaking lecture student notes8.3 persuasive speaking lecture student notes
8.3 persuasive speaking lecture student notesNancy Bray
 
Oral Communication_Unit 2_Lesson 1_Culture and Communication.pptx
Oral Communication_Unit 2_Lesson 1_Culture and Communication.pptxOral Communication_Unit 2_Lesson 1_Culture and Communication.pptx
Oral Communication_Unit 2_Lesson 1_Culture and Communication.pptxCRISTYNBINADAY
 
No animmind the gap v2 ih conference november 2011 copy
No animmind the gap v2 ih conference november 2011 copyNo animmind the gap v2 ih conference november 2011 copy
No animmind the gap v2 ih conference november 2011 copyShaun Wilden
 
Lecture 1.2 what is communication student notes
Lecture 1.2   what is communication student notesLecture 1.2   what is communication student notes
Lecture 1.2 what is communication student notesNancy Bray
 
Diagnosing the cultural barriers
Diagnosing the cultural barriersDiagnosing the cultural barriers
Diagnosing the cultural barriersHiteshpal13
 
Information Architecture for Products
Information Architecture for ProductsInformation Architecture for Products
Information Architecture for ProductsAbby Covert
 
Lecture 4.1 language and meaning student notes
Lecture 4.1 language and meaning student notesLecture 4.1 language and meaning student notes
Lecture 4.1 language and meaning student notesNancy Bray
 
Cultural Awareness
Cultural AwarenessCultural Awareness
Cultural AwarenessStella SIM
 
Caderno do Aluno Inglês 2 ano vol 2 2014-2017
Caderno do Aluno Inglês 2 ano vol 2 2014-2017Caderno do Aluno Inglês 2 ano vol 2 2014-2017
Caderno do Aluno Inglês 2 ano vol 2 2014-2017Diogo Santos
 
Caderno doaluno 2014_2017_vol2_baixa_lc_lem_ingles_em_2s
Caderno doaluno 2014_2017_vol2_baixa_lc_lem_ingles_em_2sCaderno doaluno 2014_2017_vol2_baixa_lc_lem_ingles_em_2s
Caderno doaluno 2014_2017_vol2_baixa_lc_lem_ingles_em_2sGerson de Oliveira
 
Best practices East Meets West
Best practices East Meets WestBest practices East Meets West
Best practices East Meets WestUX Firm, LLC
 
Purposive communication Introduuction
Purposive communication IntroduuctionPurposive communication Introduuction
Purposive communication IntroduuctionJohn Carlo Quiane
 
Final Presentation BUSINESS COMMUNICATION.ppt
Final Presentation BUSINESS COMMUNICATION.pptFinal Presentation BUSINESS COMMUNICATION.ppt
Final Presentation BUSINESS COMMUNICATION.pptMAsim37
 
Vermette - Transcript – Chapter 5 – Social Interaction and Everyday Life in t...
Vermette - Transcript – Chapter 5 – Social Interaction and Everyday Life in t...Vermette - Transcript – Chapter 5 – Social Interaction and Everyday Life in t...
Vermette - Transcript – Chapter 5 – Social Interaction and Everyday Life in t...Linda Vermette
 

Similar a Lecture 2.1 intercultural communication in the workplace student notes (20)

What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?
 
7.1 mid term review lecture slides student notes
7.1 mid term review lecture slides student notes7.1 mid term review lecture slides student notes
7.1 mid term review lecture slides student notes
 
Lecture 3.2 researching your audience lecture slides student notes
Lecture 3.2 researching your audience lecture slides student notesLecture 3.2 researching your audience lecture slides student notes
Lecture 3.2 researching your audience lecture slides student notes
 
Intercultural Pragmatics
Intercultural PragmaticsIntercultural Pragmatics
Intercultural Pragmatics
 
8.3 persuasive speaking lecture student notes
8.3 persuasive speaking lecture student notes8.3 persuasive speaking lecture student notes
8.3 persuasive speaking lecture student notes
 
Oral Communication_Unit 2_Lesson 1_Culture and Communication.pptx
Oral Communication_Unit 2_Lesson 1_Culture and Communication.pptxOral Communication_Unit 2_Lesson 1_Culture and Communication.pptx
Oral Communication_Unit 2_Lesson 1_Culture and Communication.pptx
 
No animmind the gap v2 ih conference november 2011 copy
No animmind the gap v2 ih conference november 2011 copyNo animmind the gap v2 ih conference november 2011 copy
No animmind the gap v2 ih conference november 2011 copy
 
Lecture 1.2 what is communication student notes
Lecture 1.2   what is communication student notesLecture 1.2   what is communication student notes
Lecture 1.2 what is communication student notes
 
Diagnosing the cultural barriers
Diagnosing the cultural barriersDiagnosing the cultural barriers
Diagnosing the cultural barriers
 
Information Architecture for Products
Information Architecture for ProductsInformation Architecture for Products
Information Architecture for Products
 
Lecture 4.1 language and meaning student notes
Lecture 4.1 language and meaning student notesLecture 4.1 language and meaning student notes
Lecture 4.1 language and meaning student notes
 
Cultural Awareness
Cultural AwarenessCultural Awareness
Cultural Awareness
 
Caderno do Aluno Inglês 2 ano vol 2 2014-2017
Caderno do Aluno Inglês 2 ano vol 2 2014-2017Caderno do Aluno Inglês 2 ano vol 2 2014-2017
Caderno do Aluno Inglês 2 ano vol 2 2014-2017
 
Caderno doaluno 2014_2017_vol2_baixa_lc_lem_ingles_em_2s
Caderno doaluno 2014_2017_vol2_baixa_lc_lem_ingles_em_2sCaderno doaluno 2014_2017_vol2_baixa_lc_lem_ingles_em_2s
Caderno doaluno 2014_2017_vol2_baixa_lc_lem_ingles_em_2s
 
Best practices East Meets West
Best practices East Meets WestBest practices East Meets West
Best practices East Meets West
 
Purposive communication Introduuction
Purposive communication IntroduuctionPurposive communication Introduuction
Purposive communication Introduuction
 
Final Presentation BUSINESS COMMUNICATION.ppt
Final Presentation BUSINESS COMMUNICATION.pptFinal Presentation BUSINESS COMMUNICATION.ppt
Final Presentation BUSINESS COMMUNICATION.ppt
 
Vermette - Transcript – Chapter 5 – Social Interaction and Everyday Life in t...
Vermette - Transcript – Chapter 5 – Social Interaction and Everyday Life in t...Vermette - Transcript – Chapter 5 – Social Interaction and Everyday Life in t...
Vermette - Transcript – Chapter 5 – Social Interaction and Everyday Life in t...
 
PURCOM-for-midterms.pptx
PURCOM-for-midterms.pptxPURCOM-for-midterms.pptx
PURCOM-for-midterms.pptx
 
PURCOM-for-midterms.pptx
PURCOM-for-midterms.pptxPURCOM-for-midterms.pptx
PURCOM-for-midterms.pptx
 

Más de Nancy Bray

13.1 end of term review lecture slides
13.1 end of term review lecture slides13.1 end of term review lecture slides
13.1 end of term review lecture slidesNancy Bray
 
12.2 communication planning student notes
12.2 communication planning student notes12.2 communication planning student notes
12.2 communication planning student notesNancy Bray
 
9.3 job interviews lecture slides
9.3 job interviews lecture slides9.3 job interviews lecture slides
9.3 job interviews lecture slidesNancy Bray
 
9.3 job interviews lecture student notes
9.3 job interviews lecture student notes9.3 job interviews lecture student notes
9.3 job interviews lecture student notesNancy Bray
 
9.1 groups and teams student notes
9.1 groups and teams student notes9.1 groups and teams student notes
9.1 groups and teams student notesNancy Bray
 
8.4 presentation aids student notes
8.4 presentation aids student notes8.4 presentation aids student notes
8.4 presentation aids student notesNancy Bray
 
7.3 death by meeting lecture slides complete notes
7.3 death by meeting lecture slides complete notes7.3 death by meeting lecture slides complete notes
7.3 death by meeting lecture slides complete notesNancy Bray
 
7.3 death by meeting lecture slides student notes
7.3 death by meeting lecture slides student notes7.3 death by meeting lecture slides student notes
7.3 death by meeting lecture slides student notesNancy Bray
 
6.2 the importance of design lecture slides student notes
6.2 the importance of design lecture slides student notes6.2 the importance of design lecture slides student notes
6.2 the importance of design lecture slides student notesNancy Bray
 
6.1 making it stick lecture slides student notes
6.1 making it stick lecture slides student notes6.1 making it stick lecture slides student notes
6.1 making it stick lecture slides student notesNancy Bray
 
Lecture 5.3 readability and plain language student notes
Lecture 5.3 readability and plain language student notesLecture 5.3 readability and plain language student notes
Lecture 5.3 readability and plain language student notesNancy Bray
 
Lecture 5.2 art of explanation lecture student notes
Lecture 5.2 art of explanation lecture student notesLecture 5.2 art of explanation lecture student notes
Lecture 5.2 art of explanation lecture student notesNancy Bray
 
Lecture 4.3 generations in the workplace student notes
Lecture 4.3 generations in the workplace student notesLecture 4.3 generations in the workplace student notes
Lecture 4.3 generations in the workplace student notesNancy Bray
 
Lecture 4.2 non verbal communication student notes
Lecture 4.2 non verbal communication student notesLecture 4.2 non verbal communication student notes
Lecture 4.2 non verbal communication student notesNancy Bray
 
Lecture 3.3 perception student notes
Lecture 3.3 perception student notesLecture 3.3 perception student notes
Lecture 3.3 perception student notesNancy Bray
 
Lab week 2 resume and email workshop
Lab week 2   resume and email workshopLab week 2   resume and email workshop
Lab week 2 resume and email workshopNancy Bray
 
Lecture 3.1 how to write a cover letter student notes
Lecture 3.1 how to write a cover letter   student notesLecture 3.1 how to write a cover letter   student notes
Lecture 3.1 how to write a cover letter student notesNancy Bray
 
Lecture 2.2 communicating in hierarchies student notes
Lecture 2.2 communicating in hierarchies student notesLecture 2.2 communicating in hierarchies student notes
Lecture 2.2 communicating in hierarchies student notesNancy Bray
 
Lecture 1.1 introduction why do I need a communications course student notes
Lecture 1.1 introduction   why do I need a communications course student notesLecture 1.1 introduction   why do I need a communications course student notes
Lecture 1.1 introduction why do I need a communications course student notesNancy Bray
 

Más de Nancy Bray (19)

13.1 end of term review lecture slides
13.1 end of term review lecture slides13.1 end of term review lecture slides
13.1 end of term review lecture slides
 
12.2 communication planning student notes
12.2 communication planning student notes12.2 communication planning student notes
12.2 communication planning student notes
 
9.3 job interviews lecture slides
9.3 job interviews lecture slides9.3 job interviews lecture slides
9.3 job interviews lecture slides
 
9.3 job interviews lecture student notes
9.3 job interviews lecture student notes9.3 job interviews lecture student notes
9.3 job interviews lecture student notes
 
9.1 groups and teams student notes
9.1 groups and teams student notes9.1 groups and teams student notes
9.1 groups and teams student notes
 
8.4 presentation aids student notes
8.4 presentation aids student notes8.4 presentation aids student notes
8.4 presentation aids student notes
 
7.3 death by meeting lecture slides complete notes
7.3 death by meeting lecture slides complete notes7.3 death by meeting lecture slides complete notes
7.3 death by meeting lecture slides complete notes
 
7.3 death by meeting lecture slides student notes
7.3 death by meeting lecture slides student notes7.3 death by meeting lecture slides student notes
7.3 death by meeting lecture slides student notes
 
6.2 the importance of design lecture slides student notes
6.2 the importance of design lecture slides student notes6.2 the importance of design lecture slides student notes
6.2 the importance of design lecture slides student notes
 
6.1 making it stick lecture slides student notes
6.1 making it stick lecture slides student notes6.1 making it stick lecture slides student notes
6.1 making it stick lecture slides student notes
 
Lecture 5.3 readability and plain language student notes
Lecture 5.3 readability and plain language student notesLecture 5.3 readability and plain language student notes
Lecture 5.3 readability and plain language student notes
 
Lecture 5.2 art of explanation lecture student notes
Lecture 5.2 art of explanation lecture student notesLecture 5.2 art of explanation lecture student notes
Lecture 5.2 art of explanation lecture student notes
 
Lecture 4.3 generations in the workplace student notes
Lecture 4.3 generations in the workplace student notesLecture 4.3 generations in the workplace student notes
Lecture 4.3 generations in the workplace student notes
 
Lecture 4.2 non verbal communication student notes
Lecture 4.2 non verbal communication student notesLecture 4.2 non verbal communication student notes
Lecture 4.2 non verbal communication student notes
 
Lecture 3.3 perception student notes
Lecture 3.3 perception student notesLecture 3.3 perception student notes
Lecture 3.3 perception student notes
 
Lab week 2 resume and email workshop
Lab week 2   resume and email workshopLab week 2   resume and email workshop
Lab week 2 resume and email workshop
 
Lecture 3.1 how to write a cover letter student notes
Lecture 3.1 how to write a cover letter   student notesLecture 3.1 how to write a cover letter   student notes
Lecture 3.1 how to write a cover letter student notes
 
Lecture 2.2 communicating in hierarchies student notes
Lecture 2.2 communicating in hierarchies student notesLecture 2.2 communicating in hierarchies student notes
Lecture 2.2 communicating in hierarchies student notes
 
Lecture 1.1 introduction why do I need a communications course student notes
Lecture 1.1 introduction   why do I need a communications course student notesLecture 1.1 introduction   why do I need a communications course student notes
Lecture 1.1 introduction why do I need a communications course student notes
 

Último

How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17Celine George
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfTechSoup
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICESayali Powar
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxKatherine Villaluna
 
M-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxM-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxDr. Santhosh Kumar. N
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...CaraSkikne1
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxheathfieldcps1
 
Patterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxPatterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxMYDA ANGELICA SUAN
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxraviapr7
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17Celine George
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?TechSoup
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptxraviapr7
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfMohonDas
 
How to Solve Singleton Error in the Odoo 17
How to Solve Singleton Error in the  Odoo 17How to Solve Singleton Error in the  Odoo 17
How to Solve Singleton Error in the Odoo 17Celine George
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxiammrhaywood
 
Practical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxPractical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxKatherine Villaluna
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationMJDuyan
 
Human-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesHuman-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesMohammad Hassany
 

Último (20)

How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICE
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
 
M-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxM-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptx
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptx
 
Patterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxPatterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptx
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptx
 
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdfPersonal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdf
 
How to Solve Singleton Error in the Odoo 17
How to Solve Singleton Error in the  Odoo 17How to Solve Singleton Error in the  Odoo 17
How to Solve Singleton Error in the Odoo 17
 
Finals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quizFinals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quiz
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
 
Practical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxPractical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptx
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive Education
 
Human-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesHuman-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming Classes
 

Lecture 2.1 intercultural communication in the workplace student notes

  • 1. Intercultural communication in the workplace Lecture 2.1 University of Alberta ALES 204 Nancy Bray 1
  • 2. Housekeeping What are the discussion forums about? 2
  • 3. Do you know an effective communicator?
  • 5. Where we have been... Definition of communication 7 essential components of communication 2 models of communication 5 myths of communication 5
  • 7. Course Map Analyze a communicative situation Plan an approach Identify strengths and weakness of your approach Context Rhetorical Purpose Channel Interpersonal Informative Oral Small Groups Persuasive Written Public Mass Communication Visual Online Define communication and understand a model of communication Describe the role that culture, hierarchy, perception, language, non-verbal behaviour, and generation play in communication 7
  • 8. Culture Hierarchy Perception You Another person Language Non-verbal Generation 8
  • 9. Lecture Outline 1. Definition of culture 2. How does culture shape us? 3. What multiculturalism means for you 4. Apply the five dimensions of culture in the workplace 9
  • 10. 1. What is culture? 10
  • 11. Culture 11
  • 19. Russell Peters How to become a Canadian citizen http://www.youtube.com/watch?v=HOm-15621bs&feature=related 19
  • 20. Questions about comedy sketch What are cultures and co-cultures discussed? What strategy is Russell’s father using? What strategy is Russell using? Are there stereotypes here? Are there prejudices here? 20
  • 21. 2. How does culture shape us? 21
  • 22. 22
  • 25. 3. What multiculturalism means for you 25
  • 26. Multiculturalism in Canada Source: Ethnic Diversity Survey, 2003, Stats Canada 26
  • 28. You will: 28
  • 29. 4. Applying the 5 dimensions of culture in the workplace 29
  • 30. 5 dimensions of culture 30
  • 31. Dimensions are a scale 1 2 3 4 5 6 7 8 9 10 Individualism Collectivism 31
  • 32. Case Study #1 Dietician with Punjabi client group Frustrated because must give very precise details Clients give no input on how to improve their diets Doesn’t know what she is doing wrong 32
  • 33. What’s going wrong? 1. The Indian clients expect their doctor to tell them what to do 2. The dietician is experiencing culture clash and worrying about small details 3. Punjabis are not detail-oriented 4. The Punjabi clients are used to top-down leadership and don’t usually participate in decision-making 5. The dietician has pushed the clients too far and they don’t want to work with her 6. Punjabis are lazy and won’t perform unless given detailed instructions 33
  • 34. Culture clash 1 2 3 4 5 6 7 8 9 10 Low-power High-power distance distance 34
  • 35. Case Study #2 Canadian textile designer with Filipino employees Finds Filipinos very polite and nice Finds it very difficult to get feedback from his employees They don’t want to offer suggestions or say anything negative 35
  • 36. What is going wrong? 1. The Filipinos are dishonest and don’t want the designer to do well 2. The employees do not know the designer well enough to tell him what is wrong 3. The Filipino employees expect the designer to interpret their feedback to find the negative. 4. The Filipinos are not trained to think critically. 5. The Filipinos want to avoid conflict and difficult issues. 6. The designer is too abrupt and expecting too much from the employees 36
  • 37. Culture clash 1 2 3 4 5 6 7 8 9 10 Low-context High-context communication communication 37
  • 38. Case Study #3 Conservation officer finds groups are staying late at park. He needs to close the gates on time. Mostly Somali families who are polite and friendly Despite repeated requests, they won’t leave on time and have intense conversations about the request with each other Conservation officer is frustrated and may call the police 38
  • 39. What is going wrong? 1. The Somali families view family time as the most important part of their lives and don’t want to interrupt it. 2. The conservation officer is being overly rigid. 3. The Somalis have a poor sense of time and are probably always late for work. 4. The Somalis are perplexed at the conservation officer’s idea that the park must close at a certain time. How can nature close? 5. The Somalis do not have good leadership skills and must consult with each other about everything. 39
  • 40. Culture clash 1 2 3 4 5 6 7 8 9 10 Monochromic Polychromic 40
  • 41. Take away Know the definitions of culture, co-culture, assimilation, accommodation, separation, stereotype, prejudice Know the five dimensions of culture and be able to supply examples Chapter 2 in Gamble & Gamble 41
  • 42. Discussion forums Can the Gamble and Gamble model of communication help you understand a miscommunication? Have you ever experienced a cultural misunderstanding? What communication skills will you need in the future? 42
  • 43. Photo Credits Slide 9: Photo from Namesake movie web site Slide 10: Photo from Unambiguously ambidextrous blog Slide 11: Photo by lolo 13 on flickr Slide 17: multiculturalism by urbanartcoreeu on flickr Slide 18: Eggs by pietroizzo on flickr Slide 19: driving with window open by roni web Slide 28: Punjabi aunty by Premshree Pillai Slide 32: sewing factory by jsigharas Slide 36: somali women by united nations photo 43