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Interpersonal Managing Conflict

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Interpersonal Managing Conflict
Conflict Conflict exists when individuals who depend on each other express different views, interests, or goals and perceive their views as incompatible or oppositional.
Conflict is ,[object Object],[object Object],[object Object]
Types of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],Conflicts become complicated when they escalate to involve values and egos.
Styles of Conflict Management ,[object Object],[object Object],[object Object]
Styles of Conflict Management (continued) ,[object Object],[object Object]
Conflict Styles High concern for self High concern for other Accommodating Collaborating Compromising Withdrawing Forcing
Collaborative Conflict Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Conflict Both parties feel satisfied Win/Win Neither party gets satisfaction Lose/Lose The other party gets satisfaction Lose/Win One party gets satisfaction Win/Lose
Initiating Conflict Using Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Responding to Conflict Using Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object]
Constructive Communication Unproductive Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Constructive Communication Unproductive Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(continued) ,[object Object],[object Object]
Mediator An uninvolved third party who serves as a neutral and impartial guide, structuring an interaction that enables the conflicting parties to find a mutually acceptable solution to their problems.
Mediating Conflict Using Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Learn from Conflict Failures ,[object Object],[object Object]
How We Manage Conflict Affects: ,[object Object],[object Object],[object Object]
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Interpersonal Managing Conflict

  • 2. Conflict Conflict exists when individuals who depend on each other express different views, interests, or goals and perceive their views as incompatible or oppositional.
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  • 8. Conflict Styles High concern for self High concern for other Accommodating Collaborating Compromising Withdrawing Forcing
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  • 10. Approaches to Conflict Both parties feel satisfied Win/Win Neither party gets satisfaction Lose/Lose The other party gets satisfaction Lose/Win One party gets satisfaction Win/Lose
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  • 15. Mediator An uninvolved third party who serves as a neutral and impartial guide, structuring an interaction that enables the conflicting parties to find a mutually acceptable solution to their problems.
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