This document provides an overview of effective communication principles for nursing. It defines communication and discusses the communication process. Key aspects of effective communication highlighted include having clear lines of communication, concise messaging, and feedback. The document also covers types of communication channels, principles for choosing words, listening skills, and non-verbal communication factors like eye contact and posture.

1. Communication in Nursing (NCM 105 – Nursing Management & Leadership) Nhelia B. Perez RN, MSN Northeastern College – Nursing Department Santiago City, Philippines

5. Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender

6. Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process

10. Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Intonation Personal appearance Facial expression Posture and gait touch Letters, emails, memos and reports.

12. PEERS & MEMBERS OF THE TEAM PATIENT, FAMILY & COMMUNITY WORKERS’ FAMILY & FRIENDS SUPERIOR NURSES SUBORDINATES

13. Analytical & Global Marking Effective 4 Things To Remember Communication:

14. Why Do You Communicate?

15. Relationships

17. Career Office

18. 70 % Mistakes at work is due to poor communication

19. Difficult Situations

20. Very Difficult Situations

21. 4 Steps to Helpful Listening

22. A FFIRM E XPLORE R EFLECT S ILENCE

23. Seek first to Understand Before Being Understood

24. The Cockroach Game

25. 6 Principles Of Choosing the Right Words

26. Don’t Always Use “You”!

27. “ You must be more polite.”

28. Focus on Solutions, not Problems

29. “ We have run out of cherries!”

30. Use more CANs’ than CAN’Ts’

31. “ I CAN’T help you now!”

32. Say what you WANT, not what you DON’T WANT

33. “ I don’t want to be pulled-out!”

34. Focus on the FUTURE, not the PAST

35. “ Why did you perform so badly yesterday?”

36. SHARE your ideas, don’t ARGUE

37. “ I don’t agree with you! You are wrong!”

38. 5C s’ Of Effective Speaking

40. Non-Verbal Communication

41. Women are more Sensitive than Men !

42. Eye Contact

44. Posture

45. Gestures

46. Proximity

47. Smiling

48. 17 Muscles to SMILE 43 Muscles to FROWN

56. Thanks for listening