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ORGANIZING
(NCM 107 Nursing Leadership &
        Management

       Nelia B. Perez RN MSN
            PCU – MJCN

            BSN 2013
ORGANIZING
• Organization consists of the structure
  and process which allow the agency to
  enact its philosophy and utilize its
  conceptual framework to achieve its
  goals.
• Also refers to a body of persons,
  methods, policies and procedures
  arranged in a systematic process
  through the delegation of functions and
  responsibilities for the accomplishment
  of purpose.
Elements of Organizing
• Setting up   the   organizational
  structure

 … refers to the process to which
 an organization/group is formed,
 its channels of authority, span of
 control     and      lines      of
 communication.
Purposes
• Informs members of their
  responsibilities so that they may carry
  them out.
• Allows the manager and the individual
  workers to concentrate on his / specific
  role and responsibilities.
• Coordinates all organization activities so
  there is minimal duplication of effort or
  conflict.
• Reduces the chances of
  doubt and confusion
  concerning assignments.
• Avoids overlapping of
  function because it
  pinpoints responsibilities.
• Shows to whom and for
  whom they are responsible.
Types of organization
classified by Nature of
Authority.
• Line organization

 …simplest and most direct type of
 organization in which each position
 has general authority over the
 lower position in the hierarchy.

 ex. Clinical and Administration
• Informal Organization

 … refers to horizontal
 relationships rather than
 vertical.

 … composed of small
 groups of workers with
 similar interests.
• Staff Organization

 … purely advisory to the line
 structure with no authority to
 put recommendations in
 action.

 … Ex. Training and
 Research
• Functional Organization

  … one where each unit is responsible for the
  given part of the organization’s workload.

  … there is a clear delineation of roles and
  responsibilities which are actually interrelated.

  Ex. All Standing and Ad Hoc Committees
Five Major Characteristics of
an Organizational Chart

    •   Division of Work
    •   Chain of Command
    •   Type of Work
    •   Grouping of Work Segments
    •   Levels of Management
Definition of Terms
• Authority – right to act or make decisions
  without approval of higher administration.
• Line and Staff Relationships
  Line authority is the simplest and most direct type in which
  each position has general authority over the lower positions in
  the hierarchy in the accomplishment of main operations of the
  organization.

  Staff personnel provides advice, counsel or technical support
  that may be accepted, altered or rejected by the line officer.
• Accountability - taking full responsibility
  for the quality of work and behavior
  while engaged in the practice of the
  profession.
• Responsibility – the obligation to
  perform the assigned task.
• Power – ability to influence another to
  behave in accordance with one’s
  wishes.
• Status – rank a group bestows on a
  person in accord with the group’s
  estimation of the person’s value and
  significance to group goals.
• Communication - the transmission of
  information between persons.
Organizing Principles
• Unity of Command
• Scalar Principle or Hierarchy
• Homogenous assignment or
  departmentation
• Span of Control
• Exception Principle
• Decentralization or Proper
  Delegation of Authority
Kinds of Organization
Structure



• Traditional Hierarchical Structure
• Organization Structure for
  Devolved Hospitals
Staffing
• Process of determining and
  providing the acceptable number
  and mix of nursing personnel to
  produce a desired level of care to
  meet the patient's demand.
Factors Affecting Staffing
• The type, philosophy, and objectives of
  the hospital and the nursing service;
• The population served and the kind of
  patient served, whether pay or charity;
• The number of patients and severity of
  their illness – knowledge and ability of
  nursing personnel are matched with the
  actual needs of patients;
• Availability and characteristics of the
  nursing staff, including education, level
  of preparation, mix of personnel,
  number and positions.
• Administrative policies such as
  rotation, weekends and holiday-off-
  duties.
• Standards of care desired which
  should be available and clearly
  spelled out.
• Layout of the various nursing units
  and resources available within the
  department such as adequate
  equipment, supplies, and
  materials;
• Budget including the amount
  allotted to salaries, fringe benefits,
  supplies, materials and equipment.
• Professional activities and priorities in
  non-patient activities like involvement in
  professional organizations, formal
  educational development, participation
  in research and staff development.
• Teaching program or the extent of staff
  involvement in teaching activities.
• Expected hours of work per annum of
  each employee. This is influenced by
  the 40=hour week law; and
• Patterns of work schedule – traditional 5
  days per week, 8 hours per day; 4 days
  a week, ten hours per day and three
  days off; or 3 ½ days of 12 hours per
  day and 3 ½ days-off per week.
PATIENT CARE
CLASSIFICATION SYSTEM
• A method of grouping patients
  according to the amount of
  complexity of their nursing care
  requirements and the nursing time
  and skill they require.
Requirements
• The number of categories into
  which the patients should be
  divided;
• The characteristics of patients in
  each category;
• The type and number of care
  procedures that will be needed by
  a typical patient in each category;
  and
• The time needed to perform these
  procedures that will be required by
  a typical patient in each category.
Classification Categories


• Level I – Self Care or Minimal Care

 Average amt of NCH/pt/day = 1.5
 Ratio of Prof to NonProf = 55:45
• Level II – Moderate Care or
  Intermediate Care

 Average NCH/pt/day = 3

 Ration or Prof to NonProf = 60:$0
• Level III – Total, Complete or
  Intensive Care

 Average NCH/pt/day = 6
 Ratio of Prof to NonProf = 65:35
• Level IV – Highly Specialized
  Critical Care

 Average NCH/pt/day = 6-9 hours

 Ratio of Prof to NonProf = 70:30 or
 80:30
Percentage of Nursing Care
          Hours
   Type of      Minimal   Moderate   Intensive    Highly
                 Care      Care        Care      Spcl Care
   Hospital
Primary Hosp     70         25          5            -
Secondary        65         30          5            -
Hosp
Tertiary Hosp    30         45         15          10
Spcl tertiary    10         25         45          20
Hosp
Computing for the number of
Nursing Personnel Needed
• Consider sufficient staff to cover all
  shifts, off-duties, holidays, leaves,
  absences and time for staff
  development programs.
• R.A. 5901 – Forty-Hour Week Law
Relievers Needed
Distribution by Shifts
• 45% AM shift, 37 % PM and 18 %
  night
Staffing Formula
• Categorize the patients according
  to the level of care needed.
  Multiply the total number of
  patients by the percentage of
  patients at each level of care.
• Find the total number of nursing
  care hours needed by patients at
  each category level.
• Find the number of patients at
  each level by the average number
  of nursing care hours needed per
  day.
• Get the sum of the nursing care
  hours needed at the various levels
• Find the actual number of nursing
  care hours needed by the given
  number of patients. Multiply the
  total nursing care hours needed
  per day by the total number of
  days in a year.
• Find the actual number of working
  hours rendered by each nursing
  personnel per year. Multiply the
  number of hours on duty per day
  by the actual working days per
  year.
• Find the total number of nursing
  personnel needed.
  a. Divide the total number of nursing
  care needed per year by the actual
  number of working hours rendered by
  an employee per year.
  b. Find the number of relievers.
  Multiply the number of nursing
  personnel needed by 0.15 (for those
  working 40 hours per week) or by 0.12
  (for hose working 48 hours per week).
  c. Add the number of relievers to the
  number of nursing personnel needed.
• Categorize the nursing personnel
  into professionals and non-
  professionals. Multiply the number
  of nursing personnel according to
  the ratio of professionals to non-
  professionals.
• Distribute by shift.
Placement
• Advantages
  – Fosters personal growth
  – Provides motivating climate for
    the employee
  – Maximizes productivity
  – Organizational goals have better
    chances of being met.
• Results of Inappropriate
  placement
  – Frustration
  – Poor quality of work
  – Reduced organizational
    efficiency
  – Rapid turn-over
  – Poor image of the agency
Factors to consider
•   Inherent in the employee
•   Past experience and training
•   Culture of the clientele
•   Decision-making skills
•   Communication skills
Advantages of proper
placement
•   Adapt faster
•   Feet are lighter
•   A lot happier
•   Felt confident when supervised
Scheduling
• A timetable showing planned
  work days and shifts for
  nursing personnel.
Factors considered in Making
Schedules
• Different levels of the nursing staff;
• Adequate coverage for 24 hours,
  seven days a week;
• Staggered vacations and holidays;
• Weekends and long stretches of
  consecutive working days;
• Evening and night shifts; and
• Floating.
Assessing a scheduling
system
• Ability to cover the needs of the
  unit.
• Quality to enhance the nursing
  personnel’s knowledge, training
  and experience.
• Fairness to the staff
• Stability
• Flexibility
Types of Scheduling
• Centralized Schedule
• Decentralized Schedule
• Cyclical Schedule
Advantages of Cyclical
Schedule
• It is fair to all
• It saves time
• Enables the employee to plan
  ahead for their personal needs
• Scheduled leave are more stable
• Productivity is improved.
Rotating Work Shifts
• Common in most hospitals.
Developing Job descriptions
• Contents
  – Identifying data
  – Job summary
  – Qualification requirements
  – Job relationships
  – Specific and actual functions and
    activities
Uses of Job Description
• For recruitment and selection of
  qualified applicants
• To orient new employees to their
  jobs
• For job placement, transfer or
  dismissal
• As an aid in evaluating the
  performance of an employee
• For budgetary purposes;
• For determining departmental
  functions and relationships to
  help define the organizational
  structure;
• For classifying levels of nursing
  functions according to skill levels
  required;
• To identify training needs;
• As basis for staffing; and
• To serve as channel of
  communication.

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Organizing

  • 1. ORGANIZING (NCM 107 Nursing Leadership & Management Nelia B. Perez RN MSN PCU – MJCN BSN 2013
  • 2. ORGANIZING • Organization consists of the structure and process which allow the agency to enact its philosophy and utilize its conceptual framework to achieve its goals. • Also refers to a body of persons, methods, policies and procedures arranged in a systematic process through the delegation of functions and responsibilities for the accomplishment of purpose.
  • 3. Elements of Organizing • Setting up the organizational structure … refers to the process to which an organization/group is formed, its channels of authority, span of control and lines of communication.
  • 4. Purposes • Informs members of their responsibilities so that they may carry them out. • Allows the manager and the individual workers to concentrate on his / specific role and responsibilities. • Coordinates all organization activities so there is minimal duplication of effort or conflict.
  • 5. • Reduces the chances of doubt and confusion concerning assignments. • Avoids overlapping of function because it pinpoints responsibilities. • Shows to whom and for whom they are responsible.
  • 6. Types of organization classified by Nature of Authority. • Line organization …simplest and most direct type of organization in which each position has general authority over the lower position in the hierarchy. ex. Clinical and Administration
  • 7. • Informal Organization … refers to horizontal relationships rather than vertical. … composed of small groups of workers with similar interests.
  • 8. • Staff Organization … purely advisory to the line structure with no authority to put recommendations in action. … Ex. Training and Research
  • 9. • Functional Organization … one where each unit is responsible for the given part of the organization’s workload. … there is a clear delineation of roles and responsibilities which are actually interrelated. Ex. All Standing and Ad Hoc Committees
  • 10. Five Major Characteristics of an Organizational Chart • Division of Work • Chain of Command • Type of Work • Grouping of Work Segments • Levels of Management
  • 11. Definition of Terms • Authority – right to act or make decisions without approval of higher administration. • Line and Staff Relationships Line authority is the simplest and most direct type in which each position has general authority over the lower positions in the hierarchy in the accomplishment of main operations of the organization. Staff personnel provides advice, counsel or technical support that may be accepted, altered or rejected by the line officer.
  • 12. • Accountability - taking full responsibility for the quality of work and behavior while engaged in the practice of the profession. • Responsibility – the obligation to perform the assigned task. • Power – ability to influence another to behave in accordance with one’s wishes. • Status – rank a group bestows on a person in accord with the group’s estimation of the person’s value and significance to group goals. • Communication - the transmission of information between persons.
  • 13. Organizing Principles • Unity of Command • Scalar Principle or Hierarchy • Homogenous assignment or departmentation • Span of Control • Exception Principle • Decentralization or Proper Delegation of Authority
  • 14. Kinds of Organization Structure • Traditional Hierarchical Structure • Organization Structure for Devolved Hospitals
  • 15. Staffing • Process of determining and providing the acceptable number and mix of nursing personnel to produce a desired level of care to meet the patient's demand.
  • 16. Factors Affecting Staffing • The type, philosophy, and objectives of the hospital and the nursing service; • The population served and the kind of patient served, whether pay or charity; • The number of patients and severity of their illness – knowledge and ability of nursing personnel are matched with the actual needs of patients; • Availability and characteristics of the nursing staff, including education, level of preparation, mix of personnel, number and positions.
  • 17. • Administrative policies such as rotation, weekends and holiday-off- duties. • Standards of care desired which should be available and clearly spelled out. • Layout of the various nursing units and resources available within the department such as adequate equipment, supplies, and materials; • Budget including the amount allotted to salaries, fringe benefits, supplies, materials and equipment.
  • 18. • Professional activities and priorities in non-patient activities like involvement in professional organizations, formal educational development, participation in research and staff development. • Teaching program or the extent of staff involvement in teaching activities. • Expected hours of work per annum of each employee. This is influenced by the 40=hour week law; and • Patterns of work schedule – traditional 5 days per week, 8 hours per day; 4 days a week, ten hours per day and three days off; or 3 ½ days of 12 hours per day and 3 ½ days-off per week.
  • 19. PATIENT CARE CLASSIFICATION SYSTEM • A method of grouping patients according to the amount of complexity of their nursing care requirements and the nursing time and skill they require.
  • 20. Requirements • The number of categories into which the patients should be divided; • The characteristics of patients in each category; • The type and number of care procedures that will be needed by a typical patient in each category; and • The time needed to perform these procedures that will be required by a typical patient in each category.
  • 21. Classification Categories • Level I – Self Care or Minimal Care Average amt of NCH/pt/day = 1.5 Ratio of Prof to NonProf = 55:45
  • 22. • Level II – Moderate Care or Intermediate Care Average NCH/pt/day = 3 Ration or Prof to NonProf = 60:$0
  • 23. • Level III – Total, Complete or Intensive Care Average NCH/pt/day = 6 Ratio of Prof to NonProf = 65:35
  • 24. • Level IV – Highly Specialized Critical Care Average NCH/pt/day = 6-9 hours Ratio of Prof to NonProf = 70:30 or 80:30
  • 25. Percentage of Nursing Care Hours Type of Minimal Moderate Intensive Highly Care Care Care Spcl Care Hospital Primary Hosp 70 25 5 - Secondary 65 30 5 - Hosp Tertiary Hosp 30 45 15 10 Spcl tertiary 10 25 45 20 Hosp
  • 26. Computing for the number of Nursing Personnel Needed • Consider sufficient staff to cover all shifts, off-duties, holidays, leaves, absences and time for staff development programs. • R.A. 5901 – Forty-Hour Week Law
  • 28. Distribution by Shifts • 45% AM shift, 37 % PM and 18 % night
  • 29. Staffing Formula • Categorize the patients according to the level of care needed. Multiply the total number of patients by the percentage of patients at each level of care. • Find the total number of nursing care hours needed by patients at each category level.
  • 30. • Find the number of patients at each level by the average number of nursing care hours needed per day. • Get the sum of the nursing care hours needed at the various levels
  • 31. • Find the actual number of nursing care hours needed by the given number of patients. Multiply the total nursing care hours needed per day by the total number of days in a year. • Find the actual number of working hours rendered by each nursing personnel per year. Multiply the number of hours on duty per day by the actual working days per year.
  • 32. • Find the total number of nursing personnel needed. a. Divide the total number of nursing care needed per year by the actual number of working hours rendered by an employee per year. b. Find the number of relievers. Multiply the number of nursing personnel needed by 0.15 (for those working 40 hours per week) or by 0.12 (for hose working 48 hours per week). c. Add the number of relievers to the number of nursing personnel needed.
  • 33. • Categorize the nursing personnel into professionals and non- professionals. Multiply the number of nursing personnel according to the ratio of professionals to non- professionals. • Distribute by shift.
  • 34. Placement • Advantages – Fosters personal growth – Provides motivating climate for the employee – Maximizes productivity – Organizational goals have better chances of being met.
  • 35. • Results of Inappropriate placement – Frustration – Poor quality of work – Reduced organizational efficiency – Rapid turn-over – Poor image of the agency
  • 36. Factors to consider • Inherent in the employee • Past experience and training • Culture of the clientele • Decision-making skills • Communication skills
  • 37. Advantages of proper placement • Adapt faster • Feet are lighter • A lot happier • Felt confident when supervised
  • 38. Scheduling • A timetable showing planned work days and shifts for nursing personnel.
  • 39. Factors considered in Making Schedules • Different levels of the nursing staff; • Adequate coverage for 24 hours, seven days a week; • Staggered vacations and holidays; • Weekends and long stretches of consecutive working days; • Evening and night shifts; and • Floating.
  • 40. Assessing a scheduling system • Ability to cover the needs of the unit. • Quality to enhance the nursing personnel’s knowledge, training and experience. • Fairness to the staff • Stability • Flexibility
  • 41. Types of Scheduling • Centralized Schedule • Decentralized Schedule • Cyclical Schedule
  • 42. Advantages of Cyclical Schedule • It is fair to all • It saves time • Enables the employee to plan ahead for their personal needs • Scheduled leave are more stable • Productivity is improved.
  • 43. Rotating Work Shifts • Common in most hospitals.
  • 44. Developing Job descriptions • Contents – Identifying data – Job summary – Qualification requirements – Job relationships – Specific and actual functions and activities
  • 45. Uses of Job Description • For recruitment and selection of qualified applicants • To orient new employees to their jobs • For job placement, transfer or dismissal • As an aid in evaluating the performance of an employee
  • 46. • For budgetary purposes; • For determining departmental functions and relationships to help define the organizational structure; • For classifying levels of nursing functions according to skill levels required; • To identify training needs; • As basis for staffing; and • To serve as channel of communication.