1. Best Practices for Healthcare IT Viyas Sundaram AITP Long Island Chapter Meeting April 27, 2010

2. 2 What’s the Difference?

3. 3 Shifting Perspective Both paintings are of the same chair … just from different perspectives. Like the chair, IT for Healthcare is identical to IT for other sectors but requires a different support perspective. All firms have the same high level configuration, switches, routers, desktops, servers … but even though they have the same “chairs,” they are utilized differently and subsequently require a different architecture and support methodology.

5. End-user support?

6. Infrastructure support?

9. EHR

10. Medical billingInfrastructure End-user support Email/collaboration

11. 7 Best Practices for Healthcare IT

12. 8 Best Practices for Healthcare IT

13. 9 Best Practices for Healthcare IT

14. 10 Best Practices for Healthcare IT

15. 11 To Outsource or Not to Outsource ...

16. 12 Before Engaging in Any IT Strategy: We Know! You are special. You are different. But even as special as you are, you can use the following universal methodology.

17. 13 Before Engaging in Any IT Strategy: Get a clear and intricate understanding of your own business requirements Identify vendors that marry their solution to your business not ask you to mold your business to their solution Identify and ensure Service Level Agreements (SLA) meet your uptime needs Identify the appropriate mix of in-house vs. outsourced IT services Invest in yourself

19. Leverage your vendor’s knowledge

20. Join the AITP Healthcare SIG

21. HIMSS

22. MGMA