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1. Characteristics
Present Not Present
Stage 1
Virtualization
Aware
Stage 2
Advanced
Virtualization
Stage 3
Private Cloud
Ready
Stage 4
Private Cloud
Stage 5
Mature Private
Cloud
Technical
Infrastructure and
Architecture
Service
Management
Framework
Governance,
Finance and
Security
Culture and Staff Best Practice
Processes
Service
Management
Portfolio
Enterprise Infrastructure
Architecture
Consolidated /
Virtualized, Agreed
Service Functionality
Shared Infrastructure
Automated
Infrastructure Pooling
Cloud Services
Optimized Infrastructure
Management Control by
Function/Element
Enterprise IT
Management
Integrated Information
and Service
Management
Value Chain Based
Service Management
Continuous Value
Management and
Optimization
Joint, Agreed Budget
Driven Hierarchial
Management
Negotiated Budget /
Resource Management
Service Driven Policy
Principles
Variable IT Costing,
Optimized Policy
Management
Value Based Pricing,
Embedded Commercial
and Security
Management
Department Silo's and
Competency Hero's
Expert Teams
Service Focused
Customer Centric
Behaviour
Business / Commercial
Centric
Day to Day Operational
Processes
Future Planning
Processes
Process Optimization
Service Strategy
Process
Value Chain Optimized
Process
Defined Technology
Services
SLA Based Technology
Services
Service Portfolios w ith
OLA's
Service Brokering
Commercial Service
Portfolio Management