The document discusses different knowledge management (KM) strategies that organizations can adopt based on factors like business, culture, technology and the KM team. It identifies strategies like the dictator, broker, psychologist, peace-maker and doctor models. The document concludes that organizations typically use a combination of strategies and the list of strategies may not be exhaustive. It emphasizes understanding the context, adopting and modifying strategies based on monitoring.

1. Dictator
Doctor or Surgeon
KM Strategies
Broker
–A Perspective
Psychologist
Peace-Maker
©Nirmala Palaniappan, April, 2010, Email: nirmala (dot) pal (at) gmail (dot) com
http://nirmala-km.blogspot.com

2. Agenda
1 Context
2 Factors
3 Strategies
4 Examples
5 Conclusions
6 Summary

3. Context
Useful to give KM strategies some shape, structure and labels
The concepts/patterns are obvious in retrospect
There tends to be a dominant philosophy or two
Based on my article @ http://nirmala-km.blogspot.com/2010/03/types-of-km-strategies.html

4. Factors
Business
Org Culture and Characteristics
Age of Organization
KM Team (Beliefs, Experience, Knowledge and Influence)
Current Technology
Refer: http://nirmala-km.blogspot.com/2008/08/thinking-about-kms-growth-as-concept.html

5. Strategies
Integrate Everything
Connect Everyone
Personalize Knowledge
Embrace Differences & Multiple Ingredients
Inject into Organizational DNA

6. Strategies
Integrate Everything
Integrate Content irrespective of Small Org, or Large one that
source, flavor or purpose believes in a controlled approach
Extremely Time Conscious Think Exhaustive Intranets,
Organization Portals, etc
Dictator Model

7. Strategies
Connect Everyone
Avoid complexities & uncertainties
Org that focuses on People,
of storing content. Knowledge is
Process and Context
fluid & context-based
Org conscious of Employee Think Expertise Location,
Relationships & Collaboration Communities, Networking etc
Broker Model

8. Strategies
Personalize Knowledge
Tech Savvy and Innovative
Self-centered view of Knowledge
Organization
Relationship-based, KM not
Think Knowledge Filtering, BI,
perceived as a hard core Business
Smart Search, Tags, FB etc
Initiative
Psychologist Model

9. Strategies
Embrace Differences. Multiple Ingredients
Focus on Teams’ idiosyncrasies Large Org, Complex Environment
Decentralized Business, Late Think Multiple Tools and
establishment of KM team or Approaches. Selected Bridges
changing KM team between them
Peace-Maker Model

10. Strategies
Inject into Organizational DNA
Great alignment between Emphasis on Culture, Values and
Business, People and KM Employee Relationships & Well-
Strategies being
Think AAR, Best Practices,
Business Leaders as KM
Painstaking Decision Making by Communities
Champions and Believers
Time-consuming etc
Meticulous
Follow-up and monitoring
Doctor or Surgeon Model

11. Examples
Organization #1
Small, Friendly, Niche Area, Not So Tech Savvy
Integrate Everything
Inject into Organizational DNA
Organization #2
Large, Spread-Out, Somewhat Tech Savvy, Multiple Domains
and Industries – Services
Connect Everyone
Embrace Differences. Multiple Ingredients
Organization #3
Large, Spread-Out, Decentralized, Tech Savvy, Various Roles,
Products, Dynamic Org
Integrate Everything (Superficial),
Personalize Knowledge
Existing: [Connect Everyone, Embrace Differences & Multiple
Ingredients]

12. Conclusions…
It is normally likely to be a combination of strategies
The ‘Types of Strategies’ list does not perhaps end here

13. Summary
1. Understand the factors that influence and control KM
2. Assess the situation and environment based on these factors
3. Adopt one or more strategies
4. Monitor and Evaluate response frequently
5. Modify, Shift, Drop or Create KM Elements
*****The End*****
©Nirmala Palaniappan, April, 2010, Email: nirmala (dot) pal (at) gmail (dot) com
http://nirmala-km.blogspot.com