This document summarizes a presentation about managing flexible desktop delivery with RES Dynamic Desktop Studio. It discusses the evolution of application and desktop delivery options, introducing the concept of a hybrid desktop. It then describes how RES Workspace Manager provides user workspace management to address challenges with hybrid desktop environments. It includes a customer case study and demo of how RES integrates with Citrix FlexCast to provide advanced administration, security, and personalization features.

1. Managing FlexCast Delivery with the RES Dynamic Desktop Studio

2. Jeff FisherVP Business DevelopmentJ.Fisher@ressoftware.com Bob JanssenChief Technology OfficerB.Janssen@ressoftware.com

4. Introducing The Hybrid Desktop

5. User Workspace Management

6. Customer Testimonial – Bank of American Fork

7. Citrix FlexCast + RES Software

8. Overview

9. Scenario Demos

11. Hosted Shared Desktops

12. On-Demand Apps

14. Hosted Shared Desktops

15. Hosted VDI Desktops

16. Desktop Streaming

17. Local VM

18. On-Demand Apps

19. Hosted or streamedOn-Demand Apps

22. Not all applications can be virtualized (locally or remotely)

25. Multiple delivery technologies serve specific groups of users

26. Rich laptops for mobile workers

27. Fixed desktops for stationary knowledge workers

28. Hosted shared desktops for task users

29. For a new generation of users whose needs, devices and locations change regularly, focus is on providing a “hybrid desktop”

30. Combining delivery approaches (often used simultaneously) to satisfy the increasingly complex requirements of their end-users

31. Rich laptops with application hosting for apps with high security requirements

32. VDI desktops with application streaming to move toward a more stateless architectureIntroducing The Hybrid Desktop

33. How Desktops are Managed Today App Config App Data Desktop User Session (Logon) Scripts User Profiles Group Policies Applications User Data Print Config User Settings Operating System Security Paris London Tokyo Amsterdam Berlin New York Chicago B

34. Enter Hybrid Desktops (Logon) Scripts User Profiles Group Policies Desktop Citrix XenApp Microsoft App-V(Remote / Virtual) User Session Applications Citrix XenApp,Citrix XenClient,Citrix XenDesktop Operating System Paris London Tokyo Amsterdam Berlin New York Chicago B

35. Ensuring consistent personalization wherever and however users connect so they don’t waste time recreating preferences Challenges with Hybrid Desktops Maintaining required configurations and compliance such as mapping users to the correct network resources for their location, locking down desktops where appropriate and supporting corporate compliance in the user’s environment (i.e. legal disclaimers in an email signature) Enforcing security associated with the applications people can use, the data they can access, and the actions they can perform based on their location, device, and network connection Tracking usage of the many elements of the hybrid desktop infrastructure, from applications to server sessions, to maintain licensing compliance

36. The Missing Piece…

37. User Workspace Management Applications Data Device Network AdaptiveSecurity DesktopContent Workspace Composer UserContext Identity Location Device Time Applications Data Printer Settings User Workspace B

38. User Workspace Management Console Applications Data Device Network Workspace Manager Datastore AdaptiveSecurity DesktopContent Desktop App Config App Data User Data Printer Config User Settings Security Locations Identities Workspace Composer UserContext Identity Location Device Time Local Cache Workspace Manager Datastore (Replica) Applications Data Printer Settings Agent Filter Drivers User Workspace B

39. User Workspace Management App Config App Config App Data App Data Desktop User Session (Logon) Scripts User Profiles Group Policies User Workspace Applications User Data User Data Print Config Print Config User Settings User Settings Operating System Security Security Locations Paris London Tokyo Identities Amsterdam Berlin New York Chicago B

40. Ensuring consistent personalization wherever and however users connect so they don’t waste time recreating preferences Challenges with Hybrid Desktops Maintaining required configurations and compliance such as mapping users to the correct network resources for their location, locking down desktops where appropriate and supporting corporate compliance in the user’s environment (i.e. legal disclaimers in an email signature) Enforcing security associated with the applications people can use, the data they can access, and the actions they can perform based on their location, device, and network connection Tracking usage of the many elements of the hybrid desktop infrastructure, from applications to server sessions, to maintain licensing compliance B

42. Needed a solution to bring newly acquired banks onboard quickly

43. 15 different bank locations, more than 250 end users

44. IT staff of three individuals

45. Deployed RES Workspace Manager

47. Ability to give remote and after hours users access to corporate resources without using laptops

48. Faster publication of applications

49. Central management, reduced IT support costs

50. Improved user satisfaction and productivity — better customer service

51. XenDesktop POC beginning this quarter

52. Adoption of new virtual desktops easy for users with RES

53. Easier rollout for IT

55. RES Workspace Manager 2011 Security & Performance Advanced Administration Composition& Personalization • Delegation of Control • Remote Application • Integration • Instant Reporting • Compliancy • Tracking and Reporting • Desktop Transformation • Application Management • Zero Profile Technology • Workspace Analysis • Folder Synchronization • Email Settings • Removable Disk Control • Application Access • Network Security • User Installed Applications • Locations and Devices • Dynamic Privileges B

56. The Offline Data Dilemma Mobile users require a subset of their data to be available offline (documents, e-mail) Windows Offline Folders are difficult to set up and troubleshoot Microsoft SyncToy works great but is not an enterprise solution Use Folder Synchronization to design the data neighborhood around the user and control how data automatically follows the user B

57. The User Profile Barrier Local Desktop Profiles versus Remote Desktop Profiles V1 User Profiles (XP) versus V2 User Profiles (Windows 7) Virtualized applications versus installed applications Roaming User Profiles are: Monolithic Session based Not versioned Use Zero Profile Technology to store user settings independently per application, apply settings just in time and roll back user settings on demand B

58. Dealing with E-mail Settings Each user requires unique but uniform e-mail signature Each business unit requires their own legal disclaimer Each desktop type needs a different Outlook config Scripting only deals with config and is not suitable for virtual apps and is difficult to troubleshoot E-mail profiles get corrupted over time and are depending on roaming user profiles Use E-mail Settings to control and configure e-mail signatures, legal disclaimers and connect mailboxes for any user on any device B

59. DEMORES Workspace ManagerComposition & Personalization B

60. RES Workspace Manager 2011 Security & Performance Advanced Administration Composition& Personalization • Delegation of Control • Remote Application • Integration • Instant Reporting • Compliancy • Tracking and Reporting • Desktop Transformation • Application Management • Zero Profile Technology • Workspace Analysis • Folder Synchronization • Email Settings • Removable Disk Control • Application Access • Network Security • User Installed Applications • Locations and Devices • Dynamic Privileges B

61. FlexCast with RES Advanced Administration Citrix XenApp integration Automatic application publishing Full integration with Citrix XenApp streaming Provides single pane of glass to administrators License metering For virtual, remote or installed applications Any license metering type is supported Application usage tracking Keep track of who is using what, when and where Works across all types of desktops Great for targeting pilot users or decommissioning obsolete applications B

62. RES Workspace Manager 2011 Security & Performance Advanced Administration Composition& Personalization • Delegation of Control • Remote Application • Integration • Instant Reporting • Compliancy • Tracking and Reporting • Desktop Transformation • Application Management • Zero Profile Technology • Workspace Analysis • Folder Synchronization • Email Settings • Removable Disk Control • Application Access • Network Security • User Installed Applications • Locations and Devices • Dynamic Privileges B B

63. RES Workspace Manager 2011 Security & Performance Advanced Administration Composition& Personalization • Delegation of Control • Remote Application • Integration • Instant Reporting • Compliancy • Tracking and Reporting • Desktop Transformation • Application Management • Zero Profile Technology • Workspace Analysis • Folder Synchronization • Email Settings • Removable Disk Control • Application Access • Network Security • User Installed Applications • Locations and Devices • Dynamic Privileges

64. Context aware adaptive security Data Applications Websites Network Dynamic privileges Principle of least privilege Elevate processes without modifying user account/ context Multi-factor authentication Control User Installed Applications FlexCast with RES Security & Performance B

65. DEMORES Workspace ManagerSecurity &Performance B

66. Citrix FlexCast + RES Software

67. RES Software at a Glance Privately owned and venture–backed Not only a quick fix, but a future- ready concept Founded in 1999 Strategic 18 distributors worldwide 120+ certified resellers 1,500,000+ Licenses sold 4,000+ customers 100% Channel–based Proven Technology Focus on EMEA and the US Present in 8 countries

68. Announcing at Synergy 2011… RES Software Elevated to Citrix Ready Leadership Partner “RES has been a long-standing Citrix Ready partner and the elevation to a Leadership partner is a testament to the value they bring to Citrix desktop virtualization solutions.” Gordon Payne Senior Vice President and General Manager Desktop Division

70. Special license promotion

71. Check out the Desktop Transformation PavilionThank You!

72. Bob JanssenChief Technology Officerb.janssen@ressoftware.comJeff FisherVP, Business Developmentj.fisher@ressoftware.com