7. Characteristics of BPR:
Approach in which customers are stake holders
Surgery, not Therapy
Information technology plays key role
Converting organization into new “Process-
oriented one”
8. Ford Accounts Payable Process*
Accounts
Payable
Vendor
GoodsReceiving
Payment
Invoice
Receiving
document
Purchasing
Purchase order
Copy of
purchase
order
*Source: Adapted from Hammer and
Champy, 1993
11. Clear Vision for Transformation
Reduction of Cycle time
Greater Accuracy
Increased customer satisfaction
Reduced cost
Change Management
Success Factors Of BPR:
12. Fear of Unknown and Failure
Confusion surrounding BPR
Ineffective BPR teams
Problems related to organizational structure
Problems related to BPR resources
Limitations:
13. Conclusion:
BPR brings Efficiency, Effectiveness &
customer friendliness.
Radical Redesign of business process