1. Create and sustain a positive culture Problem solving – Fixing a so it “stays fixed” A 7-step approach
2.
3.
4.
5.
6.
7. Problem Statement Root Cause Fishbone Diagram 6. How does it happen 3. When does it happen Issue Issue Issue Issue Condition 5. Why does it happen 2. What may be causing the problem Issue Issue 4. Where does it occur 1. Who is causing the problem 35.6 - Fishbone for Step 5b.ppt
11. 2x2 Prioritization Matrix: What to address first Select on this axis 1st Tool . . . . Very Effective Higher Cost Harder To Do Less Effective Lower Cost Easier To Do EFFICIENCY EFFECTIVENESS 1 2 3 4
12.
13. Action Plan Template: who does what, when Tool Date Due Who does it What needs to be done
![We will use your homework for our Case Unless there’s a “real problem” you want to tackle ,[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)