Edward Deming, Joseph Juran, and Phillip Crosby were pioneers in the field of quality improvement. The Joint Commission sets standards for healthcare organizations and monitors quality indicators such as medication errors and fall rates. Tools like Six Sigma and DMAIC can be used to analyze processes, measure performance, and implement improvements to provide quality client care and meet regulatory standards.

1. QUALITY CLIENT CAREGroup 4

3. “Father of Quality Improvement”

4. Method for discovering how to prevent defects

5. Joseph M. Juran

6. Emphasized the meaning of the Pareto principle

7. Marked the beginning of the idea of TQM (total quality management)

8. Phillip Crosby

9. Father of “Zero Defects”

11. DMAIC – six stigma process for improving existing processes that fall below institutional goals or national norms. Stands for define, measure, analyze, improve, control

13. Key Indicator – specific problem areas, selected based on TJC mandates, that need more extensive data collection or remedial action to resolve an identified problem

14. Metric – a measurement to determine the rate of compliance or noncompliance with an indicator

15. Pareto principle – 80% of the problems are caused by 20% of sources, people, or things. If you can fix the 20%, you can fix the system

17. The Agency for Healthcare Research and Quality (AHRQ) – established clinical practice treatment guidelines

18. The Joint Commission (TJC) – accredits health care organizations

20. Sets standards for safe practice and evaluates compliance

21. Recommends “tools” such as flow charts, Pareto charts, run charts or line graphs, control charts and histograms

22. Began instituting annual patient safety goals (NPSG) in 2001 to improve the quality of health care

24. CQI (Continuous Quality Improvement) Council – primary decision-making nursing team

26. Advance directives

27. Autopsy rates

28. Blood transfusion reaction rates

29. Medication error rates

30. Fall rates

31. Restraint use

32. Surgical-site infection rates

35. TJC will most likely recommend these methods for accreditation purposes in the future

36. SS is a measurement standard: 3 stigma from the mean is where errors start to occur

37. Uses statistics to improve the efficiency of business processes

39. Conclusion All health care professionals are responsible for providing quality client care Agencies such as TJC set standards in health care that are continuously monitored