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effective communication
- 6. Effective Communication Improved stakeholder response Stronger decision making Steadier work flow Clearer promotional materials Enhanced professional image Quicker problem solving Stronger business relationships Increased productivity
- 7. Non - Verbal Verbal
- 12. Understanding Verbal Communication Styles
- 20. NON-VERBAL COMMUNICATION Nonverbal Communication in Organizations
- 21. The study of non-verbal communication examines how messages are communicated through physical behaviour, vocal cues and spatial relationships. NON-VERBAL COMMUNICATION
- 27. EYE CONTACT
- 34. F ACIAL E XPRESSIONS HAPPINESS “ Whoever is happy will make others happy too.” -Mark Twain
- 36. F ACIAL E XPRESSIONS ANGER “ Anger is one letter short of danger” Author Unknown
- 37. F ACIAL E XPRESSIONS DISGUST A disgusting expression on the face is considered negative and should be avoided in formal gatherings.
- 38. F ACIAL E XPRESSIONS SURPRISE The eye-brows and the eyes are most affected in an expression of surprise.
- 39. F ACIAL E XPRESSIONS FEAR There is nothing to fear, but fear itself.
- 45. Avoid these hand gestures
- 46. Use these hand gestures
- 47. POSTURE AND BODY ORIENTATION
- 51. What impression do the following people give you?
- 52. What impression do the following people give you?
- 53. P ROXIMITY Proximity is the distance people maintain between themselves while talking.
- 59. Remember Its Fun to be Good !
- 60. Let ‘Em Hear you are Listening
- 61. TWO AND ONE Nature has intended us to LISTEN twice as much as we speak! Listening
- 63. There are four basic components to effective listening listening with empathy listening with openness listening with awareness listening actively
- 65. To listen with empathy, try to identify what needs the other person is trying to meet Ask yourself these questions: What is he or she asking for? What need is this person’s emotion(s) coming from? What danger is the person experiencing? Listening with Empathy
- 67. Listening with Openness To listen with openness, imagine you are a detective trying to get all the facts. You are trying to find the truth. View the information from the perspective of the other person. Consider the other person’s background, culture, history, etc.
- 72. Remember Its Fun to be Good !
- 73. LUNCH BREAK
- 77. Type “A” Personality Vs. Type “B Personality
- 93. Assertiveness of Response Low High Similarity of Goals Low High Compete Avoid Compromise Accommodate Collaborate
- 94. Thank You