Over the past year, Capgemini NL and Nuxeo have worked together on several interesting content management projects, and we’ll share our experience with you in this presentation. We’ll mainly talk about our projects with NFI (Netherlands Forensics) and MVB, a German business magazine for the publishing and bookselling industry.

1. Capgemini and Nuxeo
One year later, great things have happened
Patrick Buschman
Managing Consultant
Nuxeo World 2013

2. A succesful 2013 in facts
 Growing funnel (and PoC’s) for Nuxeo
 4 Projects
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Netherlands Forensics Institute (NFI)
MVB Marketing- und Verlagsservice des Buchhandels GmbH
Welzorg (specialized in rehabilitation-tools)
UWV
 Capgemini Solution – Customer Interaction Platform
 Trained 10 Capgemini consultants on Nuxeo in both projects and support
 >5 (big) prospects currently!
 Capgemini Netherlands translated Nuxeo to Dutch (available soon)
Copyright © Capgemini 2013. All Rights Reserved
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3. NFI
 Our Challenge
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Getting grip on complex information needs
Provide a highly dynamic platform which can adapt to customer needs
Digitize the total document flow for the company’s primary process
Connect legacy-systems to Nuxeo to facilitate the transition-phase
Improve availability of files for Public Audits
 The result
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Nuxeo has been implemented and used by the first two departments
Schedule for the whole institute has been set: By the end of 2013 total roll-out
Integrated with all laboratory-equipment for reporting on the investigation
Budget is created for further (internal) development
• Customers can requests investigations online via a Hippo-portal
 Capgemini Case Study
• http://www.nl.capgemini.com/bronnen/nieuw-digitaal-dossier-en-klantportaal-voor-nfi-english
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4. MVB Marketing- und Verlagsservice des
Buchhandels GmbH
 Their product VLB (Verzeichnis Lieferbarer Bücher )
 is known as the largest professional bibliographical search and up-to-date trade
information on the books in print. Moreover VLB is the database for price reference of
German books with fixed retail prices
 Large customers like Apple and Amazon.de
 Total export of pricing-information 4 times per day
 3 million records with extensive metadata-sets each time
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5. MVB Marketing- und Verlagsservice des
Buchhandels GmbH
 Our Challenge
 Supporting the customer on their Nuxeo Project
 Managing 21Terrabytes of assets: Ebooks and Audio-books
 Connecting Nuxeo-Content to VLB: the database for price reference of German
Ebooks and Audiobooks with fixed retail prices
 Providing QA-Checks for to determine the quality and integrity of assets
 The result
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Ongoing project with a team of 2 developers
Customisations for high speed importing of assets
Importing 26 assets (+/- 2MB per asset) per second
On-the-fly QA-Checks for Assets
QA-Checks can be changed and rechecked by business needs
24x7 access to 21TB of assets
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6. Copyright © Capgemini 2013. All Rights Reserved
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7. CEO’s worldwide:
Good customer experience gives
20 percent
more revenue
Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved
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8. Key Findings of Gartner Digital Marketing Research
Source: Gartner U.S. Digital Marketing Spending Survey, 2013
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9. Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved
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10. But
37%
is just
starting to
improve customer
experience
Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved
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11. What is holding them back
Copyright ©
Source: Global Insights on succeeding in the Customer Experience Era, Oracle, February 2013 Capgemini 2013. All Rights Reserved
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12. Customer Interaction Platform
Mobiel
Web
Print
RSS
Winkel
Chat
SMS
Channels
Workflow
Content
Email
Social
Document
Search
CRM
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13. Customer Interaction Platform
Channels
Workflow
Search
Platform functionality:
Managing customer
information and profiles
Multi-channel publication
Content
Document
CRM
Flexible workflow
State-of-the-art
documentmanagement
Lots of search-possibilities
Strong security-features for
usage in high-secure
environments
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14. Architecture
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15. Architecture
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16. UX and Design – Homepage
1.
2.
3.
4.
Apply on-the-fly
Login with DigiD
Search
Relevant information
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17. UX and Design – Requestform
1. Wizard
2. Relevant information
3. Requestform
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18. Customer Interaction Platform
5 benefits
1
No technological hurdles
 content in order, focus on interaction
2
With proven methodes to your goals
 small steps, more effect
3
Always consistent on each channel
 Your brand enforces and gains value
4
Lower time to solve, often only 1 moment of contact
 Turn customer problems into satisfaction
5
Serve more customers with less employees
 More revenue, less costs
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19. www.capgemini.com
The information contained in this presentation is proprietary.
© 2013 Capgemini. All rights reserved.