1. Nottawasaga Inn ResortNottawasaga Inn Resort

2. WiseSolution Consulting 2
 To identify groups that will coordinate and
enhance local and regional service delivery to
newcomers in Ontario
 To promote innovation and efficient use of
resources
 To provide a collaborative framework to
facilitate the development & implementation of
sustainable, local solutions for the successful
integration of newcomers

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 Made up of representatives from local or
regional community organizations that provide
services to or have an interest in the settlement
and inclusion of newcomers
 Responsible for developing:
A Local Settlement Strategy, and
An Implementation Plan

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 Approx. 26 km2
 Over 145,000
immigrants
 Includes over
25,000
newcomers less
than 5 years in
Canada
 Over 60
newcomer
service agencies

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 To improve the social and economic integration
outcomes of vulnerable newcomer populations
through the creation and implementation of three
neighbourhood settlement strategies and workplans
 To involve newcomers, settlement service
organizations, employers and other neighbourhood
stakeholders in the processes to create 3 Councils & 3
neighbourhood settlement strategies
 To create and implement detailed workplans and new
pilot initiatives in the areas of service coordination
and mentoring in all three neighbourhoods in a
process that is linked and complementary
Our LIP Objectives

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Bloor-Junction Council
Kensington-Chinatown-Annex
Council
Parkdale-Trinity Council

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 Newcomer Services Agencies
 Language Training Providers
 Employment Service Providers
 Community Organizations
 City of Toronto representatives
 Schools Boards
 Educational Institutions
 Hospitals & Community Health Centres
 Other Relevant Stakeholders

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9.  Transparent & Inclusive Processes
 Frontloaded Resources
 Designated Member Agency Representatives (to
maintain continuity)
 Involvement of Decision-Makers
 Community Development Approach
 Trustee Agency that is Participatory (rather than
Directive)
 External Project Facilitators
 Strong & Committed Steering Committee
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11.  Development of Broad Strategic Areas
 Focused on the “Big Picture” and the dreams for tomorrow
 About the forest (not the trees)
 About WHAT strategic goals we want to achieve
 Not about HOW we’re going to achieve them (included
later in the Action Plans)
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12.  Not limited to strategies that may be funded by
CIC
◦ Develop the strategies 1st
◦ Determine who may fund related strategic actions as part
of action planning & implementation
 Broad definition of Newcomer
 Willingness to look at newcomer needs throughout
their life cycle
 Support complementary network of diverse
service providers
 Commitment to “Matrix of Services”
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14.  #1 – Service Collaboration
 #2 – Labour Market
 #3 – Language Training
 #4 – Newcomer Women
 #5 – Youth, Children & Families
 #6 – Newcomer Seniors
 #7 – Newcomers Without Immigration Status
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15.  #8 – Social Inclusion
 #9 – Health & Dental
 #10 – Mental Health & Emotional Support
 #11 – Family Breakdown
 #12 – Newcomers Affected by Violence
 including elder abuse, child abuse, partner abuse, bullying, and
human trafficking
 #13 – Marginalized Newcomers
 #14 – Social Change
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 About HOW we’re going to achieve our goals
Not about WHAT goals we’re going to achieve
 About the DETAILS
Not about creating the bigger picture (already done)
About the trees (not the forest)
 About the rubber meeting the road – the
WHAT, WHO, WHEN

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ACTION PLANS SPECIFY:
A. WHAT – The actions needed to address each of
the key issues and to reach each of the
associated goals
B. WHO – Who will complete each action
C. WHEN – according to what timeline

19.  Identification of
detailed activities to
begin to fulfill on the
Local Settlement
Strategies
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20.  Neighbourhood Working Groups
 Neighbourhood-Specific Issues
 Pilot Projects (on behalf of all three Councils)
 Cross-Council Committees & Working Groups
 Key LIP-Wide Issues, Strategies & Coordination
 Agency “Champions”
 Volunteer to Lead Pilot Projects or Designated Issues
 EXAMPLE: One agency leading process to host a Roundtable
on Access to Legal Services for Newcomers
 Multi-Agency Partnership “Champions”
 Volunteer Partnerships to Lead Pilot Projects or Designated
Issues
 EXAMPLE: Group of agencies will lead pilot to develop a
common referral tool and process)
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21. WiseSolution Consulting 21

22. KEY ACTION STEPS WHO WHEN
STRATEGY #1 – COOPERATION & PARTNERSHIP: Foster and promote a culture of cooperation, collaboration, and
partnership in the delivery of services to newcomers in Parkdale-Trinity
• WDTLIP-Wide Partnerships & Coordination Committee:
- the development of a values-based framework to support the development of
a genuine “Collaboration Culture,” including clarification of the LIP’s role in
support project coordination and funding proposals
- the development of web-based collaboration tools, as well as collaborative
program materials and administrative tools
- supporting funder collaboration
WDTLIP-Wide Partnerships &
Coordination Committee
Starting Stage 1
• Conduct pilot project on development of Common Referral Form on behalf of entire
LIP
PT Council Stage 2
• Explore and develop ways to support agencies and agency partnerships in developing
and being funded to deliver new services (e.g., partnership aids and supports, funding
support letters, etc.)
WDTLIP-Wide Partnerships &
Coordination Committee
All Stages
• Oversee the maintenance and enhancement of the project website, and its use as a
fundamental tool for coordination and collaboration among agencies in downtown
west Toronto
WDTLIP-Wide Partnerships &
Coordination Committee
Starting Stage 1
• See steps throughout this chart for actions regarding collaboration and partnerships in
service delivery
STRATEGY #2 – LANGUAGE: Increased access to suitable English language training, interpretation/translation services
& services in first language for newcomers in the area
Service Coordination (LINC/ESL, interpretation, language services)
• Oversee the comprehensive updating of the English language training services
contained in the website’s Services Directory, and use this as the basis for the
development of inventories of the following services in the Parkdale-Trinity area:
- Conversation Circles
- Lower Level & Literacy language training services
- Higher Level language training services
PT Language Training Working Group Stage 1
• Encourage PT agencies to review the Services Directory and consult with other
member agencies of the Council before scheduling new services
PT Language Training Working Group All Stages
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23.  West Downtown Toronto LIP Website (
www.TorontoLIP.com)
◦ Information Sharing Tool
◦ Resource for Service Coordination
◦ Virtual Office function for Council members
 Minutes, meeting agendas, documents for review
◦ Services Map & Directory
 Information input directly by agencies
◦ One-Time Events Calendar
◦ Publications
◦ Newsletters & Recent News
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26.  Development of a framework to support the
implementation of broad strategies
 Three Councils:
◦ Neighbourhood-Specific Matters  Separate Council Work
◦ Broad Matters  Cross Council Work
 Taking Action:
◦ Ad Hoc Working Groups
◦ Agency “Champions”
◦ Agency Partnership “Champions”
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29.  Neighbourhood Councils & Working Groups
 Neighbourhood-Based Service Coordination
 Neighbourhood-Specific Issues
 Pilot Projects (on behalf of all three Councils)
 Cross-Council Committees & Working Groups
 Key LIP-Wide Issues, Strategies & Coordination
 Relationships with Social Change Groups & Networks
 Multi-Agency Partnership “Champions”
 Volunteer Partnerships to Lead Pilot Projects or Designated
Issues
 Agency “Champions”
 Volunteer to Lead Pilot Projects or Designated Issues
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30.  Neighbourhood Specific Working Groups
 Language Training Working Groups
 Youth & Families Working Groups
 Health Services Working Groups
 Newcomer Seniors Working Group(s)
 Cross-Council Working Groups
 Labour Market Working Group
 Mental Health & Emotional Support Working Group
 Legal Services Working Group
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31.  Planning Phase
 Conduct & Review Research and Consultations
 Identify Needs & Gaps
 Develop Strategic Plans & Work Plans
 Implementation Phase
 Oversee Working Groups & Agency Champions
 Impact on service delivery, cross-sectoral
relationships, capacity building, public policy, and
public discourse
 Action Plan Monitoring
 Strategic Feedback Cycle
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32.  Opportunity for member agencies to
commit to implementation phase of project
 Opportunity for member agencies to change
their designated representative
 Expansion to include newcomers on the
Neighbourhood Councils
 Review of “Who’s Missing”
 Targeted recruitment to invite additional
stakeholders to join Councils
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33. 1. Common Challenges in:
a. Action Planning
b. Implementation
2. Implementation Phase – New roles for
Councils, newcomers, agencies & CIC
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