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Welcome to the OCASI Conference! Cross-Cultural Competencies in Information and Referral Faed Hendry Manager of Community Information and Training Findhelp Information Services 543 Richmond Street West Toronto, Ontario 416-392-4544 [email_address]
Learning Objectives ,[object Object],[object Object],[object Object]
Exercise: Understanding Important Terminology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Icebreaking Exercise: A Cultural Learning Moment ,[object Object],[object Object],[object Object]
Icebreaking Exercise: A Cultural Learning Moment ,[object Object],[object Object],[object Object],[object Object]
Facts about Settlement Work ,[object Object],[object Object],[object Object]
Settlement Work and Cultural Diversity ,[object Object],[object Object]
Important Terminology: ,[object Object],[object Object]
Important Terminology ,[object Object],[object Object],[object Object]
Important Terminology ,[object Object],[object Object]
Important Terminology:  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Competence ,[object Object],[object Object]
The Cultural Competence Continuum Cultural Proficiency Cultural Competence Cultural Precompetence Cultural Blindness Cultural Incapacity Cultural Destructiveness Positive Negative
Cultural Diversity ,[object Object],[object Object],[object Object],[object Object]
Cultural Diversity ,[object Object],[object Object],[object Object],[object Object]
Cultural Diversity ,[object Object],[object Object],[object Object],[object Object],[object Object]
Culturally Specific Performance-Based Competencies Performance-Based Competencies Knowledge Skills Attitudes
Performance-Based Competencies - Exercise ,[object Object],[object Object]
Performance-Based Competencies ,[object Object],[object Object],[object Object]
Video: Understanding Customer Diversity ,[object Object],[object Object],[object Object],[object Object]
Culture Sets Exercise ,[object Object],[object Object],[object Object],[object Object]
Example of Different Types of Cultural Sets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Culture Sets Exercise ,[object Object],[object Object],[object Object]
Culture Sets Exercise ,[object Object],[object Object],[object Object],[object Object]
Culture Sets Exercise ,[object Object],[object Object]
Culture Sets Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Discussion ,[object Object],[object Object],[object Object]
Information and Referral Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object]
 
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object]
Important Terminology ,[object Object],[object Object]
The Settlement Continuum   ,[object Object],[object Object]
CCR Participation in political parties Citizenship Voting Political Engaging in efforts to redefine cultural identity and values Adaptation of various aspects of lifestyle  Cultural Accessing Institutions Engaging in Efforts to Change Institutions Established Social Network Diversity within Social Network Social Career Advancement  Income Parity Entering the Job Market Financial Independence Economic Long-Term (Integration) Short-Term (Settlement) Dimension
Why is Cross-Cultural Competence and Communication so Vital? ,[object Object],[object Object]
Examples of Cultural Differences ,[object Object],[object Object],[object Object],[object Object],[object Object]
Values of Settlement Work - Inclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What would you do? ,[object Object],[object Object],[object Object]
The Grouch  ,[object Object],[object Object],[object Object],[object Object]
Gender Differences ,[object Object],[object Object],[object Object],[object Object]

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Pd Cross Cultural Competencies In I&R D1

  • 1. Welcome to the OCASI Conference! Cross-Cultural Competencies in Information and Referral Faed Hendry Manager of Community Information and Training Findhelp Information Services 543 Richmond Street West Toronto, Ontario 416-392-4544 [email_address]
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. The Cultural Competence Continuum Cultural Proficiency Cultural Competence Cultural Precompetence Cultural Blindness Cultural Incapacity Cultural Destructiveness Positive Negative
  • 14.
  • 15.
  • 16.
  • 17. Culturally Specific Performance-Based Competencies Performance-Based Competencies Knowledge Skills Attitudes
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.  
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.  
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48. CCR Participation in political parties Citizenship Voting Political Engaging in efforts to redefine cultural identity and values Adaptation of various aspects of lifestyle Cultural Accessing Institutions Engaging in Efforts to Change Institutions Established Social Network Diversity within Social Network Social Career Advancement Income Parity Entering the Job Market Financial Independence Economic Long-Term (Integration) Short-Term (Settlement) Dimension
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.

Editor's Notes

  1. About CIT Partners 211 Launch – June 2002 Very successful – quarter of a million calls National vision