1. It Helps if You’re Good at This 01/17/12 Peer Consulting Group Jim Sutter

8. 01/17/12 Peer Consulting Group Jim Sutter Systems Strategy Services –Data, Network, Desktop Software Delivery CEO, Mgt Committee High Priority Partnership Common Objective Cost Effectiveness Secure Competitive Minimum Function Management and Supervision Competing Objectives Differing Priorities Resource Allocation Optimized for their area Associates and Individual contributors Indifference Cynical Performance Reliability Ease of Use Maximum Function

9. 01/17/12 Peer Consulting Group Jim Sutter Systems Strategy Services –Data, Network, Desktop Software Delivery CEO, Mgt Committee Co-develop Support for initiatives Synchronize objectives Provide metrics Obtain best in class data Report progress Contrast competitors Management and Supervision Protect partisan objectives Balance enterprise vs. departmental flexibility Calculate cost Per seat Calculate cost per call Deliver to schedule Work to maintain leading edge Associates and Individual contributors Keep user groups informed Demand QOS Monitor SLA s Press for robust infrastructure Thorough training Stabilized environment

11. 01/17/12 Peer Consulting Group Jim Sutter

13. 01/17/12 Peer Consulting Group Jim Sutter Value Issue

16. 01/17/12 Peer Consulting Group Jim Sutter “ It’s estimated that fewer than 1/5 th of all corporations have a process in place by which to cost justify an IT investment or determine if a new technology implementation will yield long-term corporate benefits.” Industry Week Magazine

20. 01/17/12 Peer Consulting Group Jim Sutter

21. 01/17/12 Peer Consulting Group Jim Sutter

22. 01/17/12 Peer Consulting Group Jim Sutter

24. 01/17/12 Peer Consulting Group Jim Sutter