1. IT Dashboards
Nov 11, 2010

2. Overview
 Overview
 What are IT Dashboards
 Rationale
 Approach
 Technology
 Sample Dashboards
Copyright© TimeWarper, Inc. 2

3. Dashboards
Copyright© TimeWarper, Inc. 3
Integrated
Dashboards
Helpdesk
Mgmt.
Problem,
Ticket
Mgmt.
Change
Mgmt.
Project
Mgmt.
Asset
Mgmt.
Challenges
 Current Solutions are
fractured and costly
 A different tool for
helpdesk/ticket
management
 A separate
tool/workflow for getting
approvals/user feedback
 A separate tool for
project management
 Multiple tools for
configuration
management
 Integrating tools to
provide a dashboard
view is complex and
expensive

4. Overview
 Rationale
 Facilitates Governance
 Provides complete transparency
 Provide efficient triaging and resource
management
 Integrates across multiple tool kits
 Ease of Deployment, Ease of Use
 A Pragmatic Approach Build IT Dashboards
 Be (ITIL) compliant but not onerous
 Customization through configuration modules
 Use commonly available platforms
(MicroStrategy, IBM Cognos, OBIEE, QlikView)
 Be Modular – dashboards are distinct from
workflows
 Use BI concepts – example: managing project
risk, costs
Copyright© TimeWarper, Inc. 4
Why do we need Dashboards?
Large enterprises rely on
a plethora of tools to help
manage their IT –
different toolkits for
helpdesk, change
management, project
management, asset
management,
procurement, vendor
management and
compliance. In addition
to high costs, the
challenges of integrating
these toolkits and
developing meaningful
measures for managing IT
is a challenge. IT
Dashboards provides an
integrated view.

5. Life of a CIO
Hollywood Version
Perfect
Business
Strategy
CIO
Develops
Perfect IT
Strategy
IT Steering
Committee
Approves
Budget
CIO
Implements
the IT
Strategy
All
Stakeholders
are
Symbiotic
5Copyright© TimeWarper, Inc.
BalancedScoreCard

6. Life of a CIO
The Real World
Deferred projects Project Delivery Pipeline
STRATEGIC
PROJECT
REQUESTS
NEEDNOW
(TACTICAL)
PROJECT
REQUESTS
CHANGE
REQUESTS
UPGRADES
SUPPORT
HELPDESK
PROBLEMS
TECHNICAL
REQUESTS
IT Infrastructure
Mission Critical Apps Support Apps
The IT Challenges
• Budget vs. Priority
• Wants vs. Needs
• Resources Versus
Budget
• Infrastructure or
Applications
• Now vs. Later
• Business value vs. IT
Costs
6Copyright© TimeWarper, Inc.

7. How is the CIO Coping with IT?
Copyright© TimeWarper, Inc. 7
MANAGEMENTGOVERNANCE
Project
Managers
Formal
PMO
CIO is also
the PM
TS
PM
CC&M
TS
PM
CC&MID
TS
TS: Ticketing System
CC&M: Configuration Control and Management
ID: Integrated Dashboards
PM: Project Management

8. Stages of Maturity
Copyright© TimeWarper, Inc. 8
EVOLUTION
OFACIO
Focused on
Effectiveness
Business Process Expert
Focused on
Revenue
Market Expert
Focused on
Efficiency
Technical Expert
Operational Strategic Entrepreneurial
Learn the
Business
Learn the
Market

9. Sample Dashboards (Not included but can
share it with any one via a Goto Meeting)
Copyright© TimeWarper, Inc. 9

10. Copyright© TimeWarper, Inc. 10