1. The document discusses redesigning a library website based on user research and usability testing. It emphasizes understanding user needs and involving both librarians and technical staff in the redesign process. 2. Various user research methods are described, including usability testing, analytics, card sorting, and patron modeling to understand how different groups use the site. 3. The redesign process should include staff buy-in through sharing research findings and soliciting input. Ongoing evaluation and evolution of the site is also important.