Rackspace Hosting Presentation

Date: Nov 21, 2008 Rackspace Hosting, Inc. the world’s leading hosting service provider Prepared By: Omar J Garza (O.J.)

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Strategy Starts with Vision ,[object Object],[object Object],Slide

Company Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Strategic Partnerships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Industry Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Industry Expertise & Certifications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Industry Expertise & Certifications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Why Hosting? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Why Rackspace? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Why Rackspace Customers are in the Right Place at the Right Time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Delivering SaaS Infrastructure as a Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Current Software as a Service Providers – Customers & Partners Slide More Than 1,300 SaaS Providers are Rackspace Customers from Industry Leaders to Startups

What is IT Hosting with Virtualization? Slide

The Right Hosting Solution For You Slide

Support Team Structure ,[object Object],Slide ,[object Object],[object Object],[object Object]

Every Rackspace Hosting Solution Includes: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Fanatical Support ® —The People ,[object Object],[object Object],[object Object],[object Object],Slide

The Fanatical Support Promise ™ —The Commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Fanatical Support ® —The Elements Slide FIVE ELEMENTS OF FANATICAL SUPPORT Element Support RESPONSIVENESS Service will be provided by a team that will be available 24x7x365; accessible by phone or ticket. We will take special care to assist with urgent needs. OWNERSHIP We will take personal responsibility for your Rackspace hosted infrastructure and empower employees to make decisions and take action on your behalf, with a live escalation representative available at all times. We will follow through on our commitments to you. RESOURCEFULNESS We will employ creative and practical solutions for your hosting service, including items related to the network, hardware or operating system. EXPERTISE Subject-matter experts will be available who know how to identify problems and offer solutions, and our support teams will provide advice on your Rackspace environment based on industry and technology expertise. TRANSPARENCY Our communications and conversations will be personal responses addressing your specific needs and will not be scripted or premature. We will provide straight and honest answers to your questions and will not avoid tough questions.

Services Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Professional Services ,[object Object],Slide

Security ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Monitoring & Issue Response ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Reporting & Performance Management ,[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Storage & Backup Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Slide

Server & Device Administration ,[object Object],[object Object],[object Object],[object Object],Slide

Slide Thank You. We look forward to being your IT Hosting Company.

Rackspace Hosting Presentation

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