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Group Disability Claims Process Improvement Project

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The document discusses strategies for improving a disability claims management process. It outlines obstacles like staff vacations and untrained new hires. It then provides solutions like defining roles and responsibilities, implementing best practices for claims handling, and monitoring metrics to balance workloads and reduce backlogs. The goal is to meet sales growth plans over three years while providing win-win situations for both customers and staff.

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Group Disability Management Claims Stop, Review, Take your Blood Pressure July 26, 2005 GDMS Process Improvement Project Weekly Leaders’ Obstacles vs Solutions Pow Wow Remember the Mission
Begin with the End in Mind s covey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Synergize ala Stephen Covey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Paradigm ala Stephen Covey ,[object Object],[object Object]
Changing our Paradigms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effectiveness ala Stephen Covey ,[object Object],[object Object],[object Object]
Our Mission ,[object Object],[object Object]
Henry David Thoreau ,[object Object]
Today’s Obstacles to striking at the Root ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Put First Things First- s. covey ,[object Object],[object Object],[object Object]
HOLD ON! ala s. brenner ,[object Object],[object Object]
Best Practices: Time Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Practice: Phone, Fax, Mail ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Practice: Clinical Pathway ,[object Object],[object Object],[object Object],[object Object]
Best Practice: Initiate Pay Analyst ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best Practice: RTW Claims Analyst ,[object Object],[object Object],[object Object]
Best Practice: Resolution Claims Analyst ,[object Object],[object Object],[object Object],[object Object]
Best Practice: Low Impact LTD ,[object Object],[object Object],[object Object],[object Object]
Best Practices: Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object]
Remember? “Let’s Get Started May 15, 2005” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Win Win for the staff ,[object Object],[object Object],[object Object],[object Object]
More win win ,[object Object],[object Object],[object Object],[object Object]
March of the Penguins ,[object Object],[object Object]

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