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The Order Entry/Sales (OE/S) Process
Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],OE/S
OE/S Spoke on AIS Wheel ,[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Definition and Functions ,[object Object],[object Object],[object Object]
Horizontal View OE/S 1. Customer places order
Horizontal View OE/S 2. Sales order department requests credit approval from the credit department
Horizontal View OE/S 3. Credit department informs sales order department of disposition of credit request
Horizontal View OE/S 4. Sales order department acknowledges order to the customer
Horizontal View OE/S 5. Sales order department notifies shipping department of sales order
Horizontal View OE/S 6. Sales order department notifies warehouse and B/AR/CR process of shipment
Horizontal View OE/S 7. Warehouse sends completed picking ticket to shipping
Horizontal View OE/S 8. Shipping department informs sales order department of shipment
Horizontal View OE/S 9. Shipping department informs carrier, B/AR/CR process, and general ledger process of shipment
Vertical Perspective of the OE/S System
MANAGING THE OE/S PROCESS: SATISFYING CUSTOMER NEEDS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions that need answers ,[object Object],[object Object],[object Object],[object Object]
Using Data Mining to Support Marketing ,[object Object],[object Object]
Global e-Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CRM Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OE/S Context Diagram
OE/S Level 0 DFD
OE/S Level 1 DFD: Validate Sales Order
Level 1 DFD: Validate Sales Order ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Level 1 DFD: Validate Sales Order ,[object Object],[object Object],[object Object],[object Object],[object Object]
Level 1 DFD: Validate Sales Order ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dissemination data flows:  Validate Sales Order ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Level 1 DFD: Complete Picking Ticket
Level 1 DFD: Execute Shipping Notice
Dissemination of Data Flows: Execute Shipping Notice ,[object Object],[object Object],[object Object],[object Object],[object Object]
OE/S Data Stores ,[object Object],[object Object],[object Object],[object Object],[object Object]
Entity-Relationship Diagram for OE/S Process
Automated Data Entry ,[object Object],[object Object],[object Object]
Digital Image Processing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The OE/S Process Flowchart ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The OE/S Process Flowchart ,[object Object],[object Object],[object Object]
The OE/S Process Flowchart ,[object Object],[object Object],[object Object],[object Object],[object Object]
The OE/S Process Flowchart ,[object Object],[object Object],[object Object],[object Object],[object Object]
The OE/S Process Flowchart ,[object Object],[object Object]
The OE/S Process Flowchart ,[object Object],[object Object]
The OE/S Process Flowchart ,[object Object],[object Object],[object Object],[object Object],[object Object]
The OE/S Process Flowchart ,[object Object],[object Object],[object Object],[object Object],[object Object]
OE/S Process Flowchart
Control Matrix for OE/S
OE/S Control Matrix, Cont’d.

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OE/S Process