1. Stop the line
5 c’s to improving processes

2. Created by Tom Curtis 2011
Blog: www.onimproving.blogspot.com
Presentations: on www.slideshare.net/onimproving
Email: ideamerchants@gmail.com
Twitter: @onimproving

3. Does this happen in your company?
It must if we are to really get
better everyday.
In companies serious about
improving, employees stop the line
when there are issues. The issues
are fixed together with the goal of
never having to address again.

4. The 5 c’s

5. Stopping the line is a matter of...
Culture
Does your culture reward stopping the line?
Does it happen on a regular basis?
Is it “Standard Work” to stop the line?
Do you stop the line?
What change in culture is required to
ensure stopping the line and its benefits?

6. Stopping the line is a matter of...
Clarity
Does everyone know how to stop the line?
Does everyone know why to stop the line?
Does everyone know what to do when the
line has been stopped?
What change in clarity is required to
ensure stopping the line and its benefits?

7. Stopping the line is a matter of...
Cooperation
Do we have mechanisms to help cooperation?
How do employees work together productively
when the line has been stopped?
Are the tools and resources they need on hand?
What change in cooperation is required to
ensure stopping the line and its benefits?

8. Stopping the line is a matter of...
Correction
Is point of cause found?
Is root cause established?
Is corrective action applied and verified?
Is Standard Work updated with the change?
What change in correction is required to
ensure stopping the line and its benefits?

9. Stopping the line is a matter of...
Consistency
Does this happen all the time?
In the same way?
With every employee?
With sustainable results?
What change in consistency is required to
ensure stopping the line and its benefits?