ENoLL presentation in the User Empowerment Mutual Learning SeminarEIP_AHA C2, celebrated in Eindhoven, October 23th, 2013 Best practices and trends in the Living LAb community about user engagement and empowerement in eHealth and Ageing

1. European
Network
of
Living
Labs
(ENoLL)
Overview
of
Best
Prac;ces
from
the
ENoLL
community
Ana
Garcia
European
Network
of
Living
Labs
(ENoLL)
User
Empowerment
Mutual
Learning
Seminar
EIP_AHA
C2
Eindhoven,
October
23th,
2013

2. The
European
Network
of
Living
Labs
(ENoLL)
+300
Accredited
Living
Labs
European Network of Living Labs, Brussels
based international non-profit organisaton,
fac i l i t at e s t h e co o p e r at i o n a n d t h e
exploitation of synergies between its 300+
members worldwide.
2

3. Living
Labs
suppor;ng
EIP_AHA
A
Living
Lab
is
a
real-­‐life
test
a n d
e x p e r i m e n t a ; o n
environment.
where
users
and
producers
co-­‐create
innova;ons.
In
a
trusted,
open
ecosystem
that
enables
business
and
societal
innova;on

4. Living
Labs
suppor;ng
EIP_AHA

5. Overview
of
best
prac;ces
User
Empowerment
–
AHA
domain
5

6. Overview
of
best
prac;ces
from
ENoLL
community:
User
Empowerment
–
AHA
domain
•
Coventry
Ci;lab
(UK):
– Warm
Neighbourhoods®,
AroundMe™,
Serious
Games:
Business
and
societal
objec;ves.
Best
prac;ce
in
Co-­‐crea;on
à
service
design,
business
models,
service
blueprint
+
User
stories.
•
iMinds
(Belgium):
– Care
Living
Labs:
Scaling
and
measuring
Living
Lab
+
societal/business
impact
– Care4Balance:
Itera;ve
co-­‐crea;ve
R&D
approach
•
AIM
(+Waag)
(NL):
•
WAAG
Society
(+Laurea)
(NL):
– Health-­‐Labs:
AHA
&
SmartCi;zen,
scale,
diversity
of
“Labs”,
Serious
Gaming
– Express2Connect:
Collec;on
of
good
prac;ces
in
user
engagement/involvement/
empowerment
in
all
the
stages
of
development.
People
Value
Company,
Storyville
games,
Social
connectedness.
Book
(CONECT)
•
•
Laurea
University
of
Applied
Sciences
(Finland):
– M-­‐Health
booster
–
RDI:
Scale,
network
of
Labs/tes;ng
environments
– Guarantee
project:
Involvement
tof
big
tech.
companies
+
Living
Labs,
Ethics,
privacy,
data
security
GAIA
(Spain):
– ObesiTIC
Project:
Living
Lab
as
a
service
– Centre
of
InnovaQon
and
Excellence
(CoIE)
on
Embedded
Systems
for
health
ApplicaQons:
building
on
knowledge
and
best
prac;ces.Scaling
6

7. ci;zen
engagement
in
culture,
health
and
well-­‐being
co-­‐crea;on
&
serious
games
Sinead
Ouillon
Email:
s.ouillon@coventry.ac.uk
By
Sinead
Ouillon

8. Warm
Neighbourhoods®
DALLAS: Delivering Assisted Living Lifestyles at Scale (£23 million)
• AIM: to grow the assisted living sector and position companies to take advantage of increasing
global demand for assisted living goods & services
• OBJECTIVE: to demonstrate that services can be provided at a sufficient scale and cost to
enable independent living, whilst thinking beyond traditional health and social care provision
The Smoking
Chimney
100
years
ago
I
could
have
checked
on
my
elderly
mum
as
I
walked
to
work
Today
I
live
100
miles
away,
how
do
I
do
know
mum’s
OK
?
By
Sinead
Ouillon

9. WarmNeighbourhoods® “AroundMe™”
• The “AroundMe™” service (part of the WarmNeighbourhoods
brand) is a consumer self-buy informal care platform that
helps people live independently and help their friends and
relatives more easily support them
• Uses connected home sensor technologies
– Appliance monitor
– Drawer/door sensors
– Temperature monitor
• Text messages sent to let carers know their loved one is up
and about, and OK.
By
Sinead
Ouillon

10. Games
technology
for
ci;zen
engagement
in:
• Health
Care
(eHealth,
Virtual
Clinics,
Mobile
learning)
• Educa;on
&
Training
(Games
based
learning,
virtual
assistants)
•
•
•
•
•
Tourism
(loca;on
based
content
–
augmented
reality)
Retail
(intelligent
retail
systems)
Intelligent
Transport
(wireless
parking
guidance)
Public
Service
Planning
(wireless
sensor
monitoring)
Research
and
Development
(Touch
Digital)
By
Sinead
Ouillon

11. Tech
Example:
Virtual
Care
Lounge
Managing
Chronic
Illness,
ini;ally
COPD,
Direct
Reduc;on
in
Hospital
Admissions,
Tele
Medicine,
Virtual
Avatars,
Library
Built
with
Staffordshire
NHS
Trust
–
47
pa;ents
(provided
iphones
or
ipads),
diary
updates,
speak
to
other
pa;ents,
stop
smoking
room,
exercise
room,
display
pa;ent
data.
By
Sinead
Ouillon

12. Care Innovation Space Flanders:
real-life experimentation and impact
testing of innovative solutions for
elderly care in large-scale living labs
By
iMinds

13. Care
Living
Lab
SOUNDING BOARD COMMITTEE
PROGRAM OFFICE
PO
SCIENTIFIC CONSORTIUM
USER COMMITTEE
USER COMMITTEE
LIVING LAB PLATFORM 1
PROJECT
PROJECT
LIVING LAB PLATFORM 2
PROJECT
...
PROJECT
13
By
iMinds

14. Cross-­‐overs
• Trends
and
opportuni;es
inside
and
outside
Flanders
• Informa;on
exchange,
events,
knowledge
sharing,
match
making
func;on
• Collect
and
disseminate
scien;fic
knowledge
• Policy
advice
14
By
iMinds

15. Objec;ves
for
“indicator
development”
• Development
of
a
measurement
instrument
with
Measurable
– qualita;ve
and
quan;ta;ve
key
indicators
Achievable
– measuring
outcomes
&
processes
Evaluate
projects
Outcomes
&
processes
Specific
Relevant
Time
bound
• Social
&
economical
impact
• Policy
advice
Evaluate
living
lab
Methodology
&
processes
• S;mulate
maturing
• LL
Plaoorm:
by
self-­‐assessment
• Care
LL:
by
tailored
support
• Flanders:
itera;ve
policy
advice
15
By
iMinds

16. Indicator
development
• Development
of
“Ideal
type
goals”
for
care
living
labs
• 4
clusters
of
key
concept
and
values
à
translated
into
a
measurable
set
of
indicators
Open
innova;on
Human-­‐centered
design
Determine
sub-­‐
dimensions
Local
play
ground
/
experimenta;on
space
Opera;onaliza;on
in
indicators
Governance
&
management
Evaluate
living
lab
methodology
&
processes
By
iMinds
16

17. Care4Balance
Balancing
informal
care
through
mul;-­‐service
stakeholder
design
AAL
call
5
project
One
single
ICT
system
that
offers
care
task
coordina;on
&
communica;on
within
care
network
By
iMinds
17

18. Approach
• Itera;ve
co-­‐crea;ve
R&D
approach
(Innova;on
Binder)
Technology
perspec;ve
User
perspec;ve
Business
perspec;ve
• End
users
in
the
driving
seat
• User
requirement
analysis
• Persona
&
scenario
development
“Innova;on
binder”
• Co-­‐crea;ve
POC
development
• Real-­‐life
tes;ng
Informal
carers
• Technological
components
&
integra;on
• Find
the
op;mal
business
‘sweet
spot’
Formal
within
consor;um
Elderly
carers
28/10/13
18
By
iMinds

19. Focus
on
informal
carers
• What
did
we
do
so
far?
• Domain
analysis:
– literature
study
– observa;ons
– workshops
(n=15)
– in-­‐depth
interviews
(n=7)
– diary
study
(n=7)
– sensor
study
(n=7)
28/10/13
From
user
perspec;ve
Informal
carers:
who?
• Persona
development
What
do
they
do?
What
are
their
pains?
• Current
prac;ce
scenario
What
do
they
need?
• User
requirements
How
support
them
with
technology?
• Future
prac;ce
scenario
From
technology
perspec;ve
By
iMinds
19
From
business
perspec;ve

20. Health-Lab
To support and stimulate ICT & Care
developments:
• Creating a platform where all people meet,
discuss and share development and
implementation of new solutions in care
• Support and stimulate the set-up of several
living lab locations were new solutions can
be tested and improved, together with users
• The creation of new curricula’s focused on
the implementation of these new solutions in
educational settings
Contact:
gijs.vanrijn@health-­‐lab.nl
www.health-­‐lab.nl
www.amsterdamsmartcity.com
AMSTERDAM
SMART
CITY
20
By
Gijs
van
Rijn
20

21. Digital choir
In Almere senior citizens use online services to
participate in a digital choir, hereby elderly
maintain easy access to activities in a larger
community.
Facts
&
results
• Mul;ple
actors
• The
broadband
connec;on
seniors
can
sing
synchronous
• Stay
part
of
a
social
community
• Decrease
loneliness
• Digital
choir
is
a
starter
for
other
social
ac;vi;es
AMSTERDAM
SMART
CITY
By
Gijs
van
Rijn
21

22. GetConnected: serious gaming
50 students and several care institutions are
developing games that stimulate seniors to
keep moving and maintain social interaction,
together with the elderly.
Facts & results
• 10 teams of 5 students ‘Informatics’
• Assignments are given by the institution
and the elderly
• Increase of interaction between clients
• Several serious games developed, some
students become entrepreneur
AMSTERDAM
SMART
CITY
By
Gijs
van
Rijn
22

23. Living labs
A2E2
–
Digital
Coach
Hearplay
-­‐
visual
disabiliQes
Online
Physiotherapy
Historic
video
wall
for
demented
V2me
friendship
finder
system
Ipads
AMSTERDAM
SMART
CITY
By
Gijs
van
Rijn
23

24. Express
to
Connect:
Apps
to
improve
social
interac;on
Partners:
E2C
consor;um
(Denmark,
Sweden,
Finland,
The
Netherlands)
By
Sabine
Wildevuur

25. ‘Real
life’
living
labs
By
Sabine
Wildevuur

26. Cocrea;on
workshops
By
Sabine
Wildevuur

27. By
Sabine
Wildevuur

28. By
Sabine
Wildevuur

29. hup://www.bispublishers.nl/bookpage.php?id=265
By
Sabine
Wildevuur

30. By
Rob
Moonen

31. mHealth
Booster
–
RDI
project
•
The
purpose
of
mHealth
Booster
–RDI
project
is
to
plan
and
co-­‐create
with
the
clients,
professionals
and
entrepreneurs
ac;ve
and
par;cipa;ve
development
environments
(test
environments).
Health
technology
products,
solu;ons
and
services
will
be
tested
and
developed
tthrough
Ac;on
research
and
user-­‐driven
methods
in
real
life
as
Living
Lab
approach.
•
The
mHelath
Booster
-­‐project
started
in
August
2013
and
will
be
implemented
during
the
year
2014.
Laurea
University
of
Applied
Sciences
is
coordina;ng
the
project.
mHealth
Booster
project
is
funded
by
The
Finnish
Centres
for
Economic
Development,
Transport
and
the
Environment
(ELY
Centres).
•
The
ac;vi;es
of
the
mHealth
Booster
focuses
on
empowering
elderly
people
to
live
independently
at
their
own
homes
as
long
as
possible.
Technological
solu;ons
support
and
combine
health
and
wellbeing
of
the
elderly
people.
•
The
main
objec;ve
of
the
Ac;on
Research
of
the
mHealth
Booster
-­‐project
is
to
find
out
how
e.g.
new
mobile
products
and
services
can
be
co-­‐created
and
developed
by
elderly
people
and
their
significant
others
and
professionals.
By
Paula
Lehto

32. • ObesiTIC
Project:
Valida;on
of
this
tool
in
an
area
of
special
interest
following
a
Living
Lab
methodology
for
the
co-­‐crea;on,
tes;ng
and
valida;on
of
the
technology
developed
within
the
project
through
SPORTIS
Living
Lab.
•
A
Centre
of
InnovaQon
and
Excellence
(CoIE)
on
Embedded
Systems
for
health
ApplicaQons
(AAL.
Ambient
Assisted
Living)
was
planned
to
be
launched
by
GAIA,
addressing
the
target
organiza;ons,
the
users,
the
mechanisms
and
procedures
towards
a
successful
launch
and
a
sustainable
CoIE.
The
experience
gathered
in
FP6
and
FP7
Networks
of
Excellence
(NoEs)
and
some
resul;ng
CoIEs
and
Living
Labs
established
in
other
areas
were
taken
into
considera;on.
Links
with
other
relevant
ini;a;ves,
namely
ARTEMIS,
other
ETPS
and
na;onal
and
regional
CoIEs
and
Living
Labs,
like
SPORTIS
Living
Lab
were
exploited.
•
By
Idoia
Muñoz

33. Summary
Trends
involving
users
in
AHA
d
ment an Reg ional
e
p: involv city an d
u
Scaling- tation at
•
LLs an d
l
f severa
erimen
o
exp
bination
m
vel + co tion sites
le
e
rimenta
ue o f t h
l
expe
ators va
ic
ring/in d ment
u
• Meas ab instru
serio us
d
ming an
iving L
L
ga
a g e of
us
tensive
• Ex
us
g am e s
ent foc
m
s
develo p
ss
ty focu
e
ur i
• Busin
ata sec
d
privacy,
,
Ethics
•

34. Input
provided
by:
• Sinead
Ouillon,
s.ouillon@coventry.ac.uk
• Bram
Lievens
(bram.lievens@vub.ac.be),
An
Jacobs
(an.jabobs@vub.ac.be)
• Gijs
van
Rijn
(g.vanrijn@amecboard.com)
• Sabine
Wildevuur
(sabine@waag.org)
• Tuija
Hirvikoski
(Tuija.Hirvikoski@laurea.fi),
Rob
Moonen
(rob.moonen@laurea.fi),
Paula
Lehto
(paula.lehto@laurea.fi)
• Idoia
Muñoz
(idoia@gaia.es)

35. Ana
Garcia
European
Network
of
Living
Labs
Ana.garcia@enoll.org
@RoblesAG
@openlivinglabs
info@enoll.org
www.openlivinglabs.eu