1. <Insert Picture Here>
Real User Monitoring: The Ultimate Measure of
Application Performance
Liz Lehrer, Ph.D. – Senior Technical Sales Consultant
Oracle Real User Experience Insight

2. Agenda
<Insert Picture Here>
• Overview
• Our solution approach
• Use Case
• Demo
• Q&A

3. Start Monitoring What Matters Most
End users
Establish performance relationships
• Map business services to applications Applications
and applications to the infrastructure and
Watch the best key indicator Application
Services
• Use the end-user’s experience
executing application transactions as
the key performance indicator Middleware
Monitor applications in-depth
• Monitor application components to
provide diagnosis and remediation Database
Report in business terms
• Establish and report Service Level Host, OS,
Agreements (SLAs) for business Storage
services and Network
Host,
Host, OS

4. Oracle Real User Experience Insight
• What is Real User Experience Insight?
Real User Experience Insight monitors real user activity to ensure web-
based applications perform to expectations, provide analysis and
notifications when not performing, and provide intelligence about user
behavior.
• What are the benefits?
• Highlight lost transactions from frustrated users
• Identify service issues and work on the resolution before end users
complain
• Reduce support costs by lowering call center volumes
• Define metrics that are end-user and business transaction focused

5. Oracle Real User Experience Insight
How does it work?
Collected data: Page
request
•Client-ip, Server-ip, Gateway-ip
Network Response Time
•Requested URL (Page,Object)
•Cookie/Session-id Internet
•Referrer
•GET & POST requests
• User client (browser type)
Firewall
Oracle RUEI Switch
Server Response Time
•Response?
•Server error, web site
Web Web Web
error, Hit OK
server server server
•Content of page (i.e order
details, functional errors)
•Delivered?
•Aborted? DB DB
•Network timeout?

6. Network Protocol Analysis Technology
• Passive monitoring solution
• 100% accurate and complete measurements
• Data collection is 100% non-intrusive
• No impact on web application performance
• No changes to applications are needed
• Abillity to decrypt SSL traffic
• Deploy in production without costly test/QA
environment validations

7. Real User Experience Insight For:
Line of Business executives
Usage Reports:
• Data Browser
• Usage by
Country/State Business Transaction Analyses

8. Real User Experience Insight For:
Application Owners and Application Support
Error Reporting
User Tracking & Session
Replay

9. Real User Experience Insight For:
IT Operations
KPI configuration,
monitoring & trending
Function performance
analyses

10. TomTom Use Case
• Customer: TomTom – Major GPS Provider to
consumer markets
• Business Issue:
• For environmental concerns, decides not to include User
Manual in box
• Doesn’t inform IT
• Expectations:
• Large increase in ancillary sales as GPS devices were the
season’s hot gift
• Reality
• GPS devices aren’t really that intuitive so new customers
need user manual
• Christmas arrives

11. TomTom Business Case:
Christmas Eve 2007 - User Experience Suffers
Overall performance was affected from after
about 3:00 PM, resulting in a drop of total Root cause: users
pageviews and frustrating long page load
times
downloading the manual
Overall pageview performance
-Green = Satisfied
-Orange = Tollerating
-Blue = Frustrated
Overall
Page load time (blue) 4.5 – 37.1 sec
Client aborts (orange) 2.6 – 28.4%

12. TomTom Business Case:
Send Message to Affected Users
Drill-down feature shows list of affected users

13. Integrated problem diagnostics
Oracle Enterprise Manager
User Composite Database
Java
Experience Application Diagnostics and
Diagnostics
Monitoring Management Tuning
• Real user & • End-to-End • Resource View • Self-Managing
Synthetic monitoring visibility • Cross-tier tracing database
• Packaged and • Service and • Memory leak • ADDM
custom web apps, systems analysis • Automated SQL
xml-soap services • SOA, Portal, JEE tuning
• Oracle apps incl. monitoring
Oracle Forms

14. Real User Experience Insight For:
IT Operations
Function performance
analyses
Integrated diagnostics
and discovery for
performance bottle-
necks

15. Real User Experience Insight
Accelerator for Siebel
Provides an out-of-the-box real user monitoring solution that automatically
discovers Siebel applications. Thereby allowing measurement and
monitoring of real user transactions - from clicks to views into business
transactions. Each individual user action will be matched to the correct
screen/applet/view automatically to provide contextual analyses.
When the accelerator is installed the following is reported:
• Siebel user-id
• Page names based on Siebel URL parameters
• Functional errors (marked with SBL-error Code) will be reported as
functional errors.
• The screen and view in which actions took place, and where applicable also
the applet and action are shown
15

16. Real User Experience Insight
Accelerator for E-Business Suite
Provides an out-of-the-box real user monitoring solution that automatically
discovers E-Business Suite. Thereby allowing measurement and monitoring
of real user transactions - from clicks to views into business transactions.
Each individual user action will be matched to the correct module/form/form
block or responsibility automatically to provide contextual analyses.
When the accelerator is installed the following is reported:
• EBS user-id
• Functional errors (marked with ORA-error Code) will be reported as
functional errors.
• User actions are reported within framework context
• Important Forms user actions and performance over all Forms objects.
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17. Real User Experience Insight
Accelerator for PeopleSoft
Provides an out-of-the-box real user monitoring solution that automatically
discovers PeopleSoft applications. Thereby allowing measurement and
monitoring of real user transactions - from clicks to views into business
transactions. Each individual user action will be matched to the correct
module/site/node automatically to provide contextual analyses.
When the accelerator is installed the following is reported:
• PeopleSoft user-id
• Functional errors (marked with PSFT-error Code) will be reported as
functional errors.
• User actions are reported within framework context
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18. RUEI integration with BI
• Join real user data with CRM and other <Insert Picture Here>
business data
• Insight into actions that the user did not take
• What products did they not buy?
• What price increased abandonment?
• Impressions / sales ratio
• Suitable for packaged applications as well

19. Demo

20. Q&A