Scorecard evaluates customer experience online

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Steven Orbuch

Educación

Scorecard: Our framework is applied through a scorecard ,[object Object],Influence Integration Involvement

Using the scorecard to compare hubs OPEN vs. Financial Services Interaction Engagement

Integration Engagement Using the scorecard to place OPEN in a competitive landscape

Appendix: Scoring System Engagement Scoring Methodology ,[object Object],[object Object],[object Object]

Appendix: Indexes of Scored Companies Engagement Scores

Appendix: Indexes of Scored Companies Integration Scores

Index of Scored Hubs Appendix: Indexes of Scored Companies

Scorecard evaluates customer experience online

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