When a shopper visits your website, they immediately lookup for information on products that they intend to purchase, then they interpret from those information, and in the end decide whether to buy the product or not.
4. A live chat functionality on your site will offer a personalized
customer experience, as you can understand what your
customers are looking for? Are they getting what they are
looking for? This way you can instantly suggest the shoppers
with relevant information and offer a 5% discount if they make
a purchase onthego. This way you increase engagement,
conversions and build longterm relationships.
3 Increase average order value
Implementing a live chat on your website, you can easily track
shoppers browsing behavior which makes it easy for you to
know exactly what your customers are looking for. This way
you can instantly assist lost shoppers with relevant information
they are looking for and also you a chance to upsell products
at the same time. Because, shopper's questions are addressed
onthego, they are most likely to add the suggested product
to their cart, increasing average order value.
4 Receive feedbacks
A live chat functionality in your site enable shoppers to input
their valuable views whether good or bad. Those feedbacks
provide a valuable insight for your business. You can then
easily determine what they want and what they don't, making
it easy for you to measure customer level satisfaction. This way
you can focus more on loopholes and provide your shoppers
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