Jones Lang LaSalle is a leading global real estate services firm with over 180 corporate offices in 60 countries. They provide integrated facilities management and real estate services worldwide, managing over 1.4 billion square feet globally. Their Latin America operations include 8 corporate offices and 41 other offices across 25 countries, managing over 67 million square feet for 31 clients. They provide a full range of facilities management and real estate services tailored to client needs.

1. Latin America
Consistent Platform
Trusted Global Network
IFM Latin America
October 2010

2. One company. One experience. Around the globe.
At Jones Lang LaSalle, our focus is always on your
success. When you choose us as your real estate partner,
you will receive nothing less than top performance and
clear value.
We are:
• The world’s leading real estate services firm
• A full-service provider with 180 corporate offices and
experts operating in 750 locations in 60 countries,
managing a portfolio of over 1.4 Billion SF worldwide.
• The only provider capable of delivering a truly
seamless experience—anywhere in the world
2

3. A high-touch approach
“Jones Lang LaSalle has become the world’s leading real estate services and investment
management firm by listening and responding to our clients. We pioneered a professional
services approach in our industry by offering clients total solutions to their increasingly
complex real estate needs. We focus on long-term relationships, not single transactions.
With unparalleled local market knowledge and extensive experience in all aspects of
commercial real estate and real estate money management, we offer an unmatched
advisory capability and comprehensive services. We look forward to working with you.”
Colin Dyer
President and Chief Executive Officer
3

4. A unified experience
We are a full-service provider of real estate services.
What does that mean?
• It means we give you a consistent, efficient and
professional business experience from start to finish
• It means getting everything you need in one place
• It means saving time
• It means 36,200 smart people, from different
disciplines and in every corner of the world, all with
the same goal: your success
4

5. A track record of achievement
We are the only real estate services firm to have been named:
• To Forbes magazine’s Platinum 400 list in 2006, 2007 and
2008
• To FORTUNE 100 Best Companies to Work For
in 2007
• World’s Most Ethical Companies, 2008, 2009 and 2010, by the
Ethisphere Institute as one of the World’s Most Ethical
Companies and Ethics Inside certified, both in 2008 and 2009
• To CRO (Corporate Responsibility Officer) magazine’s 100
Best Corporate Citizens list in 2007 and 2009
• By the U.S. Environmental Protection Agency as a 2007
Energy Star® Partner of the Year
5

6. Expertise serving a wide range of needs
The clients we serve Our real estate specialties
• Corporations • Educational institutions • Office • Museums
• Owners and investors • High-net-worth individuals • Retail • R&D centers
• Government agencies • Not-for-profits • Logistics and industrial • Healthcare facilities
• Hotels • Sports arenas
• Mixed use • Transportation centers
• Mission-critical facilities
6

7. Market-leading research
In response to evolving trends and market conditions, we assemble
teams of research experts who work with our professionals to deliver
integrated services built on market insight and foresight.
With more than 20 years of historic data on key markets—updated
quarterly—47 Americas research specialists deliver high quality,
actionable insights to help you stay ahead of the game.
We help you identify investment opportunities and issues through
quality analysis of capital markets and real estate trends, plus market
analyses, forecasts and strategic studies.
We also deliver ongoing forecasts on individual markets, as well as
reports on markets, sectors and updated analyses on country/market
risk and return.
7

8. A single-source solution
for occupiers
8

9. Latin America Management Team
George Amador Martin Rodriguez Juan P. Mendoza Francisco Abrantes Luis Blanes Oscar Estigarribia
Latin America Northern & Mexico Brazil Latin America Latin America
Southern Cone As IFM Director in With over 14 years As the Latin America
As the Managing As the business
Director of our Latin Mexico, Juan Paulo development of experience in Program Manager
As IFM Director manages fifteen facility management, Oscar is charged
American operations, manager, Francisco
Martin is charged accounts totaling Luis is a Director in with the development
George is charged is in charge of client
with overseeing the roughly 20 million charge of Latin of operations and
with overseeing the relationships in Brazil
operations for the square feet. America technology initiatives
operations for the Northern & Southern
region. Engineering and and overseeing the
Cone. Operations. Regional Center for
Excellence.
9

10. Latin America Support Teams
Human Resources Call Center Finance
Cesar Duron Adriane Giannetto Victoria Montero Karla Vasquez Karen Samhat Sergio Bogliolo
Erik Perez
Latin America Brazil Latin America Latin America Latin America Latin America
Latin America
Cesar is the HR Adriane is in charge Victoria is charged Karla is charged with As a Controller for As the Accounting
Regional lead for of overseeing with overseeing the coordination of regional operations, Regional Manager As a VP Controller
Latin America, he Human Resources Human Resources call centers for Latin Karen is charged Erik is charged with Sergio is charged with
provides guidance for Brazil IFM. for the Latin America American accounts. with overseeing the overseeing the overseeing the
and support to all Spanish speaking Latin America accounting and
countries and finances, corporate
countries. region finances, financial procedures
accounts in Latin governance and
corporate and operations for stewardship for the
America and South governance and Latin America
Florida. northern and southern
stewardship. cone countries.
10

11. Full-scale, strategic support for complex needs
Our professionals are leaders in real estate outsourcing
OCCUPIERS
and are uniquely qualified to provide support across large
or multi-national portfolios.
Corporate Solutions We can help you manage facilities, implement projects,
Integrated Facilities Management oversee new developments, execute transactions and
administer leases in a manner than aligns your real estate
Energy and Sustainability
and business objectives.
Property Management
Call Centers
Data Centers – Critical Facilities
TECHNOLOGY
RESEARCH
11

12. Latin America IFM coverage
Latin America Offices • 750+ employees
Corporate Offices (C)
• 8 corporate offices
Ciudad Juárez Lima • 41 offices
Mexicali Sao Luis
• 25 countries
Chihuahua Carajas
Reynosa Recife • 31 IFM clients
Villahermosa Brasilia • 67 M+ square feet under mgmt
Puebla Goiania • 8,000+ sites managed
Monterrey (C) Belo Horizonte
Miami (C) Campo Grande
Guadalajara Ribeirao Preto
México City (HQ) Rio de Janeiro (C)
Cancún Campinas
Santo Domingo Sao Paulo (C)
San Juan Santos
Guatemala City Londrina
San Salvador Curitiba (C)
San José São José do
Panamá City (C) Pinhais
Caracas Gravataí
Bogota Porto Alegre
Quito Santiago (C)
Buenos Aires (C)
Montevideo
12

13. Jones Lang LaSalle IFM in Latin America
13

14. Integrated Facilities Management
Are you demanding efficiency, cost savings and continuous improvement?
In an ideal world, real estate executives manage facilities
that operate flawlessly, freeing them to focus on real estate
strategies that contribute to broader goals. In reality, many
spend too much of their time managing routine tasks.
As the world’s largest facility management company, we
know that the ideal can be real. We’ve shown hundreds of
the world’s best-known companies how to operate facilities
with maximum efficiency, safety and employee comfort—
and dramatically reduce costs in the process.
1.4 billion s.f. under management worldwide
14

15. Our Facilities Management Services
15

16. Facility Management
What is the Best Practice?
People Systems Culture Execution
Managing More Informed Leadership & Simplicity
Performance Decision Making Excellence
Process Strategy
Best Practice Exceed Client
Operating Expectations
Procedures
16

17. Energy and Sustainability
Our experts will help you develop sustainable real estate practices
Jones Lang LaSalle offers energy and sustainability
services to help clients achieve significant environmental
and financial results. Our dedicated team of energy and
sustainability professionals’ expertise is unmatched in the
industry. We apply processes and procedures backed by
global best practices and apply industry-leading technology
and tools to ensure measurable and lasting results. Our
services include:
- Consulting services
- Energy services
- Retrocomissioning
- Strategic program development and management
- Sustainability training
- Sustainability property and portfolio baselining
More than 500 LEED® accredited professionals • 73 LEED® certified projects and 35
million s.f. completed in the Americas • $95 million in energy savings • Reduced
greenhouse gas emissions by 438,000 tons
17

18. Property Management
An approach built around reduced risk and improved tenant retention
Our innovative and rigorous commercial property
management strategies help owners reduce their operating
costs and enhance property values—all while maintaining
a superior work environment for tenants.
Our expertise in tenant satisfaction, engineering services,
security, energy management and sustainability practices
helps you provide tenants a place they’re proud to call
home for the long-term.
1.4 billion s.f. under management around the world
18

19. Call Centers
Do you measure the ROI of your contact centers?
We specialize in acquisition (lease or purchase), disposition
and build-to-suit transactions for call center facilities. Our
complete range of strategy and implementation services
includes strategic advisory services, site selection, industry
intelligence, acquisition/expansion transactions services,
incentives negotiations, disposition services and project and
development management.
The bottom line for you: a call center that provides excellent
service quality, delivered by an occupancy strategy designed
to minimize cost and mitigate risk while maximizing flexibility.
19

20. Data Centers/Mission-Critical Facilities
We recognize that mission-critical facilities are just that—critical
If your business requires the use of data centers, our experts
can help you navigate the appropriate solution. We offer a
full scope of services, with specialists in market intelligence,
IT/CRE strategy development, site selection and design and
construction.
If you need help with ongoing operations as well, our critical
environment team will lead the way. They provide the
methodology and support service to achieve zero unplanned
downtime. They deliver best practices for system monitoring
and response, predictive and preventive maintenance
programs and plans to align staff with critical system
operations. The result: standard operating sequences for
both normal and emergency operations.
20

21. Our comprehensive technology solution
With our proprietary technology platform, OneView by
Jones Lang LaSalle, you get a unified perspective of your
business, helping you make more informed decisions in
your real estate planning—in real time.
OneView is the only platform available—anywhere in the
industry—that offers a comprehensive range of capabilities:
• Financial management
• CMMS/preventive maintenance
• Call center operations
• E-procurement
• Transaction and project tracker
• Lease administration
• Moves, adds and changes
21

22. Our Technology Platform
“We selected Jones Lang LaSalle because
they were the only service provider that OneView Portal
offered a consistent integrated service
delivery and a sophisticated information
technology system to streamline
Web interface Security Roles
Microsoft’s real estate transaction and
project management services worldwide”
James Ableson – Manager of U.S OneView Analytics Team Document Store
International Real Estate, Microsoft
OneView OneView OneView Plans & Project Standards &
Dashboard Analysis Report Reports Documentatio Templates
n
Delivery Tools / Functional Systems
OneView Transactions Information from
“MIS 100” “Best Supplier Technology”
Jones Lang LaSalle is the only Insurance Australia Group’s Supplier Client/3rd Party Systems
OneView Projects (e.g. Space, Financials, Headcounts)
Real Estate Services company of the Year Awards 2007
named to the MIS100 list. OneView Lease Administration
OneView Management
22

23. Transitions and Mobilization
Strategic planning leads to success in every transition
We will provide:
Detailed transition plan
Dedicated
Team One View tracker
Key milestone dates
Personnel 100% dedicated to
transitions
Broad experience
Success
Success Functional area experts
Regular and effective
Proven communication
Established
Tools Process Focus on employees
Attention to detail
Continuous improvement
LATIN AMERICA: 20M SF and 250 people transitioned in the last 24 months.
23

24. Dedicated Mobilization Team
Managing Management
Management Project
Project
Finance && Acct
Finance Acct Real Estate
Real Estate Energy & Ops
Energy & Ops Compliance
Compliance
Director F. Abrantes
H. Fladt Management
Management
S. Bogliolo S. Robertson
S. Robertson L. Blanes A. Donnelly
O. Estigarribia
G. Amador S. Bogliolo J.P. Mendoza
J.P.Mendoza A. Banuelos
A. Banuelos L. Blanes
F. Gago
Latin America COE
Latin America COE
Human Resources
Latin America Transition Team Cesar Duron
Victoria Montero
Adriane Gianetto
Call Center Training
Karla Vasquez Kim Frickhoeffer
Vendor Management & Regional Transition Engineering &
Management Activities Team Manager Operations
Martin Rodriguez George Amador Luis Blanes
Administrative Support Finance
Giselle Reyes Sergio Bogliolo
Program Management
Oscar Estigarribia
24

25. Key performance indicators (KPIs)
Our performance is measured by KPIs defined in agreement with our
client, and captured by our OneView KPI Tracker platform
Operations Service Screen shot of OneView KPI Tracker
Critical area downtime Average response time to service requests by location
Overtime utilization – Hot/cold calls
Number of hot/cold calls – Spills
Number of breakdown repairs – Emergencies
Number of repeat calls – Moves
Preventive maintenance backlog – Small projects
Percentage of preventive/predictive maintenance – Large projects
procedures completed Average telephone waiting time
Energy consumption Abandonments
– By energy type Tenant satisfaction scores
– Year-to-year comparisons (by month) Callback percentages
– By building type Request volumes by type
Number of security-related incidents Request volumes by user
Elevator or other building system failure Training hours
Physical appearance inspections
Jones Lang LaSalle costs
Financial & Information Management
– Base costs
– Project-by-project Occupancy costs operating expenses
– Incentive measures – Per RSF
Training hours – Per employee
Compliance incidents – As percentage of revenue & firm-wide operating
expenses
Recycling volumes
Occupancy costs – actual relative to approved budget
Conversion of occupancy metrics to client
Project Management “vocabulary”
Cycle times MBE/WBE percentages
Average project cost Critical dates tracking success
On-time completion percentage Average age of accounts payable
Actual costs vs. budget Efficiency ratios
Actual costs vs. planning estimate Capital investment payback analyses or hurdle rates
Volumes Early payment discounts realized
– Total project and by types per RSF
– New requests
Energy & sustainability
– Moves
Client satisfaction Zero environmental notices of violation
Ratio of soft costs to hard costs
– Jones Lang LaSalle costs
– A&E costs
– FTE to project volume
– Hard costs to FTE
25

26. Individual Performance Management
We are a performance oriented organization, where our employees’
compensation is related to your success
Our Performance Based
compensation system:
• Aligns our employees’ individual
performance goals to your business goals
• Ties our employees’ metrics and rewards
for individual performance directly to your
performance and results
• Ensures customer service excellence,
innovation and Best Practice sharing
26

27. Thank you
IFM Latin America
Copyright © Jones Lang LaSalle IP, Inc. 2010